Avis
7,6
Bien
7,8/10
Propreté
8,0/10
Personnel et service
7,0/10
Équipements
7,4/10
Infrastructures et conditions de l’hébergement
7,6/10
Écoresponsabilité
Avis
21 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2023
Réponse de Angel Rivera (Front Desk Manager) le 21 janv. 2023
Dear valued guest, Thank you for taking the time to share your feedback about our Resort. Just to let you know, is 45 plus tax for a total of 50.63 We hope to see you again in the Florida Keys. Warmest regard
6/10 Satisfaisant
Martin, Rosemere
Voyage en couple
31 oct. 2022
Les points forts : Équipements
Les points faibles : Propreté
Martin
Séjour de 2 nuits en octobre 2022
Réponse de Angel Rivera (Front Desk Manager) le 1 nov. 2022
Dear valued guest, Thank you for taking the time to share your feedback about our Resort. We will take your feedback into consideration. We hope to see you again in the Florida Keys. Warmest regards
8/10 Bien
michel
Voyage en famille
21 avr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sejour banana
michel
Séjour de 1 nuit en avril 2022
Réponse de Angel Rivera (Front Desk Manager) le 22 mai 2022
We are very happy to have you in our Resort. And we appreciate that you take the time to review your stay here. Our goal is to provide the best service for our guests in our tranquil and relaxing Resort.
10/10 Excellent
Garcia
Voyage en famille avec de jeunes enfants
17 avr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Garcia
Séjour de 1 nuit en avril 2022
Réponse de Chris Dorsey le 17 mai 2022
Thank you for taking the time to review your experience at Banana Bay. I'm so pleased to read your review and know that you enjoyed your time with us and were able to experience our amenities. I look forward to welcoming you back in the future!
Warmest regards,
2/10 Horrible
Ginette
4 mars 2022
Ginette
Séjour de 1 nuit en mars 2022
Réponse de Banana Bay Resort & Marina le 6 mars 2022
Thanks for your review! It means a lot to us. We are working hard to make your next experience a memorable one.
10/10 Excellent
Bradley
Voyage en famille
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bradley
Séjour de 4 nuits en avril 2024
Réponse de Hotel Management le 17 avr. 2024
Dear Bradley,Thank you for your positive review! We're delighted to hear that you had a wonderful time and enjoyed the great view during your stay with us. It's always our goal to provide our guests with a memorable experience, and we're thrilled that we could exceed your expectations.We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Warm Regards,
6/10 Satisfaisant
Kimberly, Connersville
Voyage en groupe
17 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Kimberly
Séjour de 3 nuits en avril 2024
Réponse de Hotel Management le 17 avr. 2024
Dear Kimberly,Thank you for taking the time to share your feedback with us. We're glad to hear that you found the rooms comfortable and enjoyed the quiet atmosphere of our property.We apologize for any inconvenience caused by the surrounding landscape and the pool deck. Please rest assured that we take your comments seriously and will address these issues promptly to ensure a better experience for our guests in the future.We hope to have the opportunity to welcome you back and provide you with an improved stay.Warm Regards,
6/10 Satisfaisant
Chelsey
14 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Chelsey
Séjour de 5 nuits en avril 2024
Réponse de Hotel Management le 17 avr. 2024
Dear Chelsey,Thank you for sharing your feedback with us. We regret to hear that your experience fell short of expectations. If you have any further concerns or would like to provide additional feedback, please feel free to contact us directly. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Warm Regards,
10/10 Excellent
Gisele
10 avr. 2024
Gisele
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 11 avr. 2024
Good morning Ms.Gisele,On behalf of all our team members, thank you for choosing Banana Bay Resort and Marina. We take great pride in delivering an exceptional guest experience and are delighted to hear that you have enjoyed your stay.
8/10 Bien
Jose Carlos
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jose Carlos
Séjour de 1 nuit en mars 2024
Réponse de Carpeta le 6 avr. 2024
Lo sentimos su estadia no fue la mejor. Nuestro resort tiene seguridad todo el dia para protejer su tranquilidad y mantener la propiedad Lo invitamos nos llamen para obtener informacion sobre lo sucedido. Le agradesemos habernos permitido brindarles hospedaje.
6/10 Satisfaisant
Susan
Voyage en famille
30 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Susan
Séjour de 6 nuits en mars 2024
Réponse de Front Desk le 6 avr. 2024
Thank you for sharing your experience at Banana Bay Resort and Marina. We sincerely apologize for any inconvenience you faced during your stay. Your feedback regarding the level of service received is greatly appreciated. We wish to kindly ask for further information from you directly so we may thoroughly follow up on how this happened and understand what went wrong. Could I kindly ask you to contact us at 305-743-3500. Thank you.
8/10 Bien
Jessica
30 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jessica
Séjour de 2 nuits en mars 2024
Réponse de Front Desk le 31 mars 2024
Good evening Ms. Jessica,On behalf of all our team members, thank you for choosing Banana Bay Resort and Marina. We take great pride in delivering an exceptional guest experience and are delighted to hear that you have enjoyed your stay.
10/10 Excellent
Shannon
Voyage en couple
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shannon
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 25 mars 2024
Dear Shannon,Thank you so much for your kind words and for taking the time to share your feedback. I'm thrilled to hear that you had such a fantastic experience during your stay with us. Providing exceptional customer service is our top priority, and I'm glad to hear that Christopher, Eric, and our maintenance team were able to assist you and make your vacation amazing.We truly appreciate your compliments and your recognition of our staff's efforts. It's guests like you who make our job so rewarding. We hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
4/10 Médiocre
Andrea
Voyage en famille
23 mars 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Andrea
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 25 mars 2024
Dear Andrea,Thank you for your feedback. We apologize for the confusion and disappointment you experienced during your stay. We'll review our website to ensure clarity and address the issues you've raised with our team. We hope to have the opportunity to provide you with a better experience in the future.Best regards,
2/10 Horrible
Kevin
Voyage en famille
19 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kevin
Réponse de Front Desk le 21 mars 2024
I’m sorry to hear about your experience, Mr. Kevin. I appreciate you reaching out to us, and we are sorry to learn that our guest services have fallen short of the level we strive for. We pride ourselves on providing the best possible service, and it sounds like we missed the mark this time around.Thank you again for taking the time to share your experience with us – we take your feedback seriously and will use it in our continuous improvement efforts!
8/10 Bien
Vince
Voyage en famille
16 mars 2024
Les points forts : Propreté, personnel et service, équipements
Vince
Séjour de 1 nuit en mars 2024
Réponse de Chris Dorsey le 18 mars 2024
Thank you, Vince, for sharing your feedback with us. We're glad to hear that you found your room spacious and clean. We appreciate your suggestion regarding the walkway to the pool, and we will certainly take it into consideration for future improvements. We hope you had an enjoyable stay overall, and we look forward to welcoming you back in the future. If you have any further comments or concerns, please don't hesitate to let us know.
8/10 Bien
Joseph
12 mars 2024
Joseph
Séjour de 3 nuits en mars 2024
Réponse de Front Desk le 6 avr. 2024
Good evening Mr. Joseph,On behalf of all our team members, thank you for choosing Banana Bay Resort and Marina. We take great pride in delivering an exceptional guest experience and are delighted to hear that you have enjoyed your stay.
8/10 Bien
Julie
Voyage en famille
7 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julie
Séjour de 4 nuits en mars 2024
Réponse de Chris Dorsey le 7 mars 2024
Thank you for taking the time to share your experience, Julie. We're glad to hear that you enjoyed the water and sunset views, as well as the tranquility of our resort. If there's anything specific you feel we could improve upon to earn that extra star next time, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for an even better experience in the future.
6/10 Satisfaisant
Lois
Voyage en famille
2 mars 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Lois
Séjour de 1 nuit en février 2024
Réponse de Chris Dorsey le 4 mars 2024
Thank you for sharing your feedback, Lois. We apologize for the issues you experienced during your stay, we will address them with our maintenance team to ensure they are promptly resolved. We appreciate your valuable input, and we hope to have the opportunity to welcome you back in the future for an improved experience. If you have any further concerns or if there's anything else we can assist you with, please feel free to let us know.
10/10 Excellent
Catherine
Voyage en famille
1 mars 2024
Catherine
Séjour de 2 nuits en février 2024
Réponse de Chris Dorsey le 1 mars 2024
Thank you, Catherine, for sharing your feedback! We're delighted to hear that you found our staff pleasant and helpful during your stay. Providing exceptional service is always our top priority, and we're thrilled to know that we succeeded in making your experience enjoyable. We appreciate your kind words and hope to welcome you back soon for another fantastic stay!
6/10 Satisfaisant
Lisa
Voyage en famille
1 mars 2024
Les points forts : Personnel et service
Lisa
Séjour de 4 nuits en février 2024
Réponse de Chris Dorsey le 1 mars 2024
Thank you, Lisa, for taking the time to share your feedback. We sincerely apologize for the challenges you experienced during your stay. Your comments regarding housekeeping, staffing levels, and the amenities provided have been duly noted, and we will take immediate action to address these issues and improve our services. We appreciate your kind words about our staff's efforts to assist you and your acknowledgment of the cleanliness and comfort of our rooms. Please know that we value your feedback as it helps us identify areas for improvement and ensures a better experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.
8/10 Bien
ALISON
Voyage en famille
1 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ALISON
Séjour de 3 nuits en février 2024
Réponse de Chris Dorsey le 1 mars 2024
Thank you, Alison, for sharing your experience with us. We're delighted to hear that you found our staff to be very nice and our beds comfortable. It's also wonderful to know that you enjoyed our central location and the pool. Your feedback is greatly appreciated, and we hope to welcome you back for another great stay in the future! If there's anything specific we can do to enhance your experience next time, please don't hesitate to let us know.
8/10 Bien
Terry
26 févr. 2024
Les points forts : Propreté
Terry
Séjour de 1 nuit en février 2024
Réponse de Chris Dorsey le 26 févr. 2024
Dear Terry,Thank you for taking the time to leave a review!We're glad to hear that you enjoyed the Point Bar during your stay. Your feedback is valuable to us as we strive to continuously improve our services and amenities.We hope to have the pleasure of welcoming you back to our resort in the future.Warm regards,
8/10 Bien
Lisa
Voyage en famille, Voyage en groupe
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lisa
Séjour de 1 nuit en février 2024
Réponse de Chris Dorsey le 26 févr. 2024
Dear Lisa,Thank you for sharing your positive experience with us!We're thrilled to hear that you enjoyed the convenient location of our resort, as well as the stunning views, marina, and pool area. Providing our guests with memorable experiences is our top priority, and we're delighted that we could contribute to your enjoyment during your stay.We hope to welcome you back again soon for another wonderful stay.Best regards,
6/10 Satisfaisant
nancy
21 févr. 2024
Les points faibles : Personnel et service
nancy
Séjour de 4 nuits en février 2024
Réponse de Chris Dorsey le 26 févr. 2024
Dear Nancy,Thank you for sharing your feedback with us.We apologize for the inconvenience you experienced regarding housekeeping during your stay. Please rest assured that we take your comments seriously and will address them with our housekeeping team to ensure that our standards are consistently met.We appreciate your patronage and hope to have the opportunity to welcome you back for a better experience in the future.Best regards,
8/10 Bien
Shannon Marie
Voyage en couple
20 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shannon Marie
Séjour de 4 nuits en février 2024
Réponse de Chris Dorsey le 26 févr. 2024
Thank you for taking the time to leave a review, Shannon Marie.We're pleased to hear that you enjoyed your stay with us and found our rooms clean, with good views, and our staff accommodating. It's also great to know that you appreciated the nearby Tiki bars and restaurants.Your feedback is valuable to us, and we hope to welcome you back for another enjoyable stay in the future.Best regards,
8/10 Bien
Timothy
Voyage en couple
16 févr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Timothy
Séjour de 4 nuits en février 2024
Réponse de Chris Dorsey le 19 févr. 2024
Dear Timothy,Thank you for your review of our resort. We're pleased to hear that you enjoyed the amenities and the pool, making it a good choice for families. However, we apologize for the inconsistency in room cleaning and the lack of communication regarding the boat rental option. Your feedback is important to us, and we will address these issues internally to ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with a more seamless stay.Best regards,
6/10 Satisfaisant
Steve
14 févr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Steve
Séjour de 5 nuits en février 2024
Réponse de Chris Dorsey le 19 févr. 2024
Dear Steve,Thank you for sharing your feedback with us. We appreciate your honesty and regret to learn that your experience fell short of expectations. We would like to understand more about your concerns to ensure we address them appropriately. If you have any specific feedback or suggestions for improvement, please feel free to reach out to us directly. We value your input and hope to have the opportunity to enhance your experience in the future.Best regards,
8/10 Bien
Maureen
12 févr. 2024
Les points forts : Personnel et service
Maureen
Séjour de 2 nuits en février 2024
Réponse de Chris Dorsey le 19 févr. 2024
Dear Maureen,Thank you for choosing to stay with us and for taking the time to leave a review. We're glad to hear that you had a positive experience overall. If there are any specific areas where you feel we could improve and earn that extra star next time, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back for an even better stay in the future.Best regards,
8/10 Bien
Katelyn
10 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Katelyn
Séjour de 6 nuits en février 2024
Réponse de Chris Dorsey le 12 févr. 2024
Thank you for your feedback, Katelyn! If there's anything specific you enjoyed about your stay or any areas where you think we could improve, please feel free to let us know. We're always looking for ways to enhance our guests' experience.
6/10 Satisfaisant
Jeanie
9 févr. 2024
Jeanie
Séjour de 3 nuits en février 2024
Réponse de Front Desk le 21 mars 2024
Good morning Ms.Jeanie,I’m sorry to hear about your experience. I appreciate you reaching out to us, and we are sorry to learn that our guest services have fallen short of the level we strive for. We pride ourselves on providing the best possible service, and it sounds like we missed the mark this time around.Thank you again for taking the time to share your experience with us – we take your feedback seriously and will use it in our continuous improvement efforts!
10/10 Excellent
Wayne
3 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wayne
Séjour de 7 nuits en janvier 2024
Réponse de Chris Dorsey le 12 févr. 2024
Thank you for your feedback, Wayne! We're thrilled to hear that you had a fantastic experience during your stay. If you ever find yourself back in the area, we'd love to have you stay with us again. Safe travels!
10/10 Excellent
Gloria
Voyage en famille
1 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gloria
Séjour de 4 nuits en janvier 2024
Réponse de Chris Dorsey le 1 févr. 2024
We're delighted to hear that you enjoyed your stay at Banana Bay Resort, Gloria! It's great to know that the location and the heated pool added to your positive experience. Riding bikes around and making the most of the amenities sounds like a fantastic way to explore the area. We look forward to welcoming you back for another enjoyable visit in the future!
6/10 Satisfaisant
Brian
30 janv. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Brian
Séjour de 2 nuits en janvier 2024
Réponse de Chris Dorsey le 31 janv. 2024
Thank you for taking the time to leave a review, Brian. We appreciate your feedback and are sorry to hear that your experience at Banana Bay Resort was not up to your expectations. If you have any specific comments or suggestions about your stay, please feel free to share them with us. We are constantly working to improve our services and your input is valuable to us. We hope to have the opportunity to host you again in the future and provide you with a better experience.
8/10 Bien
Casimiro
29 janv. 2024
Les points forts : Propreté et personnel et service
Casimiro
Séjour de 3 nuits en janvier 2024
Réponse de Chris Dorsey le 30 janv. 2024
Thank you for your review, Casimiro. We appreciate your feedback. If you have any specific comments or suggestions about your stay at Banana Bay Resort, please feel free to share them with us. We strive to provide the best possible experience for our guests and value your input. We hope to have the opportunity to host you again in the future.
8/10 Bien
Stephen
27 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stephen
Séjour de 1 nuit en janvier 2024
Réponse de Chris Dorsey le 30 janv. 2024
Dear Stephen,Thank you for taking the time to leave a review. We're pleased to hear that your stay at Banana Bay was good enough for you. If you have any additional feedback or suggestions for us, please don't hesitate to share. We appreciate your support and hope to welcome you back in the future.Best regards,
6/10 Satisfaisant
Kevin
Voyage en couple
18 janv. 2024
Les points forts : Propreté et personnel et service
Kevin
Séjour de 2 nuits en janvier 2024
Réponse de Chris Dorsey le 23 janv. 2024
Dear Kevin,Thank you for taking the time to leave your feedback regarding your recent stay at Banana Bay. We value your input and are grateful for your comments.We apologize if the pool experience did not meet your expectations during your visit. Your feedback about the pool water temperature and the need for an upgrade will be shared with our team for further consideration.Thank you for choosing Banana Bay, and we hope to have the opportunity to welcome you back in the future
10/10 Excellent
Daniel
Voyage en famille
15 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 1 nuit en janvier 2024
Réponse de Chris Dorsey le 17 janv. 2024
Dear Daniel,Thank you for taking the time to share your feedback!We appreciate your kind words and are delighted to hear that our front desk staff, especially Liva, made a positive impression on your stay. Providing excellent service to our guests is a top priority, and we will be sure to pass along your compliments to her.We're glad that you enjoyed your time at our property, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future.Thank you for choosing Banana Bay, and we look forward to hosting you again soon!Best regards,
4/10 Médiocre
Maria
Voyage en couple
15 janv. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Maria
Séjour de 1 nuit en janvier 2024
Réponse de Chris Dorsey le 17 janv. 2024
Dear Maria,Thank you for sharing your feedback regarding your recent stay at Banana Bay. We sincerely apologize for the issues you encountered during your visit.It's disappointing to hear that you experienced problems with water pressure, air conditioning, and the room's comfort. We understand the importance of a comfortable stay, and we regret that we fell short of your expectations in this regard.Regarding the resort fee, we apologize for any confusion or inconvenience you experienced during check-in. Your feedback about this matter will be addressed with our management team to ensure better communication with our guests.
10/10 Excellent
JeNae
Voyage en couple
13 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JeNae
Réponse de Chris Dorsey le 15 janv. 2024
Dear JeNae,Thank you so much for taking the time to leave us a positive review! We're delighted to hear that you and your husband enjoyed your stay at Banana Bay. Our team is committed to providing exceptional service, and it's fantastic to hear that they were friendly and accommodating, especially when you decided to extend your vacation.We look forward to welcoming you both back in the future, and if you ever need anything during your stay, please don't hesitate to reach out.Best regards,
10/10 Excellent
Lisa
12 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lisa
Séjour de 3 nuits en janvier 2024
Réponse de Chris Dorsey le 15 janv. 2024
Dear Lisa,We greatly appreciate your positive feedback! It's wonderful to hear that you enjoyed your stay with us and found our rooms comfortable and clean. If you ever have any suggestions or specific requests for your next visit, please feel free to reach out to us.Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable stay in the future.Best regards,
6/10 Satisfaisant
charlotte
7 janv. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
charlotte
Séjour de 5 nuits en janvier 2024
Réponse de Chris Dorsey le 8 janv. 2024
Dear Charlotte,Thank you for taking the time to share your feedback. We're sorry to hear that your experience with us was just average. If you have any specific comments or concerns you'd like to share, please feel free to provide more details so we can better understand and address them.We appreciate your patronage and hope to have the opportunity to improve your impression of us in the future.Best regards,
10/10 Excellent
Alyssa
5 janv. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Alyssa
Séjour de 3 nuits en janvier 2024
Réponse de Chris Dorsey le 8 janv. 2024
Dear Alyssa,Thank you for sharing your positive experience with us! We're thrilled to hear that you had a great stay at our hotel. Your feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful visit in the future.
4/10 Médiocre
Regina
Voyage en famille avec de jeunes enfants, Voyage en famille
1 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Regina
Séjour de 1 nuit en décembre 2023
Réponse de Chris Dorsey le 5 janv. 2024
Dear Regina,We appreciate you taking the time to share your feedback with us. While we're pleased to know you enjoyed our resort's location, we apologize for the issues you encountered during your stay, including the room not being cleaned, the limited breakfast options, and the disappointment regarding the bar closures on New Year's Eve. Your comments are important to us, and we will use them to address the areas where we fell short to improve the guest experience. We value your feedback and hope to have the opportunity to better meet your expectations in the future.Best regards,
4/10 Médiocre
Regina
Voyage en famille
1 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Regina
Séjour de 4 nuits en décembre 2023
Réponse de Chris Dorsey le 5 janv. 2024
Dear Regina,We appreciate you taking the time to share your feedback with us. While we're pleased to know you enjoyed our resort's location, we apologize for the issues you encountered during your stay, including the room not being cleaned, the limited breakfast options, and the disappointment regarding the bar closures on New Year's Eve. Your comments are important to us, and we will use them to address the areas where we fell short to improve the guest experience. We value your feedback and hope to have the opportunity to better meet your expectations in the future.Best regards,
6/10 Satisfaisant
Micheal
31 déc. 2023
Micheal
Séjour de 4 nuits en décembre 2023
Réponse de Chris Dorsey le 5 janv. 2024
Dear Micheal,Thank you for sharing your feedback with us. We appreciate your stay at our property and your honest review. It's essential for us to know where we can improve, and your comments will help us address any issues you encountered during your visit. If you have any specific concerns or suggestions, please don't hesitate to share them with us, as we're committed to enhancing the guest experience.Best regards,
10/10 Excellent
Sumant
Voyage en famille
31 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sumant
Séjour de 1 nuit en décembre 2023
Réponse de Chris Dorsey le 5 janv. 2024
Dear Sumant,Thank you for taking the time to share your fantastic feedback with us. We are thrilled to hear that you had a wonderful experience during your stay at our property. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're delighted to know that you enjoyed the pool, room, and facilities.Your kind words motivate us to continue delivering top-notch service and accommodations. If you ever plan to return, we'll be more than happy to welcome you back for another relaxing stay.Best regards,
6/10 Satisfaisant
Victoria
Voyage en famille, Voyage en groupe
29 déc. 2023
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Honest Review: lower your expectations!
Victoria
Séjour de 2 nuits en décembre 2023
Réponse de Chris Dorsey le 5 janv. 2024
Dear Victoria,Thank you for taking the time to share your honest feedback about your recent stay at our hotel. We appreciate your comments and are pleased to hear that you found the security guard and his dog to be friendly and knowledgeable. Our team members aim to provide excellent service to all our guests.We also understand that you have some concerns about your stay, and we apologize if we didn't meet your expectations. We take guest feedback seriously and use it as an opportunity for improvement.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with a better experience.Best regards,
10/10 Excellent
Voyageur vérifié
Voyage en famille
28 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en décembre 2023
Réponse de Chris Dorsey le 5 janv. 2024
Thank you for your perfect rating! We're delighted to know that you had an excellent experience during your stay. If you have any specific feedback or comments you'd like to share about your time with us, please feel free to do so. We appreciate your support and hope to welcome you back for another wonderful stay in the future!
10/10 Excellent
Sheila
24 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sheila
Séjour de 2 nuits en décembre 2023
Réponse de Chris Dorsey le 26 déc. 2023
Dear Sheila,Thank you for your glowing review! We're delighted to hear that everything was perfect during your stay. Your satisfaction is our top priority, and we're thrilled that we could provide you with an exceptional experience. We hope to have the pleasure of hosting you again in the future!Warm regards,