Publié le 13 août 2019
The staff is amazing, literally 5 star quality. The building, amenities, rooms, and food are definitely not 5 stars.... The guys on the roof top bar / food truck (not actually a truck, it's a trailer) do a very nice job however, burgers and such were delicious. Also the exchange rate fees are said to be 4%, the lady downstairs charged me 12%, something I didn't catch until I ran the conversion on the elevator back up to my room, luckily I only did $100 (got $88 worth of reals back). Overall it's not terrible, just not what you'd expect for a 'category 5' hotel. Again, the staff were the saving grace here, all very professional and happy to help in any way.
Commentaire laissé par : Direction de l'hôtel
14 août 2019 par JW Marriott Team, Direction de l'hôtel
Thank you for taking the time to leave us such a detailed review of your experience! Here at JW Marriott is our pleasure to provide a true five star experience in every aspect of you stay.