Avis sur La Quinta Inn by Wyndham Costa Mesa / Newport Beach
La Quinta Inn by Wyndham Costa Mesa / Newport Beach
1515 S Coast Dr, Costa Mesa, CA
Avis
4,8
4,8/10
Propreté
5,8/10
Personnel et service
4,4/10
Équipements
4,6/10
Infrastructures et conditions de l’hébergement
5,0/10
Écoresponsabilité
Avis
2 sept. 2023
Les points faibles : Propreté et personnel et service
Séjour de 5 nuits en août 2023
Réponse de Manager le 4 sept. 2023
Dear Nabil,Thank you for taking the time to leave your feedback. We appreciate your honest assessment of your stay with us, and we apologize for falling short of your expectations. We will use your feedback to enhance the quality of our services and accommodations. If you choose to stay with us again in the future, we hope to provide you with a more enjoyable and satisfactory experience.
6/10 Satisfaisant
Sébastien
Voyage en couple
15 mai 2022
Les points forts : Personnel et service
Sébastien
Séjour de 1 nuit en mai 2022
4/10 Médiocre
Susan
Voyage en famille
26 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Susan
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 27 mars 2024
Dear Susan, thank you for sharing your feedback with us, although we're truly disheartened to hear about your disappointing experience during your recent stay. Please accept our sincerest apologies for falling short of your expectations, especially after giving us a second chance. We understand your frustration regarding the changes in our pet policy and the decline in the quality of our amenities and services. Your comments about the cleanliness issues, including cobwebs and mold, are deeply concerning, and we assure you that we take them very seriously. We will handle these issues promptly to ensure they are rectified. Additionally, we apologize for the limited breakfast options and the discomfort you experienced with the bedding and pillows. Your feedback is invaluable to us, and we will use it to make the necessary improvements to ensure a better experience for our guests in the future. While we understand if you choose not to return, we sincerely hope to have the opportunity to regain your trust and welcome you back for a significantly improved stay.Best Regards,Guest Experience Team
4/10 Médiocre
Marissa
Voyage en famille avec de jeunes enfants, Voyage en couple
25 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marissa
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 26 mars 2024
Dear Marissa, we are truly sorry to hear about your disappointing experience during your recent stay. Providing a clean and comfortable environment for our guests is of the utmost importance to us, and it is concerning to learn that we fell short of meeting your expectations in this regard. Please accept our sincerest apologies for the condition of your room and any inconvenience caused by the lack of upgrades. Your feedback is invaluable to us, and we will review these issues with our housekeeping team to ensure that such lapses in cleanliness and maintenance are promptly rectified. We appreciate your honesty and hope you will consider giving us another opportunity to provide you with the exceptional stay you deserve. If you would like to discuss your experience further or require any assistance, please do not hesitate to reach out to us directly.Best Regards,Guest Experience Team
2/10 Horrible
Raymond
23 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Raymond
Réponse de Customer Care Team le 25 mars 2024
Dear Raymond, thank you for bringing these concerns to our attention. We are deeply sorry to hear about the cleanliness issues you encountered during your stay. Please know that this does not reflect the high standards of cleanliness and service that we strive to uphold. We have shared your feedback with our housekeeping and maintenance teams to handle these issues immediately. It is our priority to ensure that all of our guests have a comfortable and pleasant stay with us, and we regret that we fell short of meeting your expectations in this regard. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Best Regards,Guest Experience Team
2/10 Horrible
E Adair
Voyage en famille
22 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
E Adair
Séjour de 4 nuits en mars 2024
Réponse de Customer Care Team le 25 mars 2024
Dear Adair, thank you for bringing these concerns to our attention. We sincerely apologize for the issues you experienced during your stay. It is disheartening to hear that the condition of your room did not meet our usual standards of cleanliness and maintenance. Please know that we take your feedback seriously and will share these issues with our housekeeping and maintenance teams immediately to ensure that they are rectified. Additionally, we apologize for any inconvenience caused by the lack of emergency exit signs, telephones in the room, and the quality of the coffee provided. We will work diligently to improve these aspects of our service. Regarding the receipt, we apologize for the oversight and assure you that we will make sure you receive it promptly. Your feedback is invaluable to us as we strive to provide a comfortable and enjoyable experience for all of our guests. We hope to have the opportunity to welcome you back in the future and demonstrate our commitment to providing exceptional service.Best Regards,Guest Experience Team
2/10 Horrible
John
Voyage en famille
21 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
John
Séjour de 3 nuits en mars 2024
Réponse de Customer Care Team le 22 mars 2024
Dear John, we sincerely apologize for the unacceptable experience you had during your stay. This falls far below the standards we strive to uphold, and we deeply regret the conditions you encountered in your room. Your feedback is incredibly valuable to us, and we assure you that we are taking immediate action to handle the issues you've raised. Cleanliness and guest comfort are our top priorities, and we are committed to ensuring that incidents like this do not occur in the future. We understand your disappointment and frustration, and we hope you will consider giving us another opportunity to provide you with the exceptional stay you deserve. If there's anything we can do to make it right or if you would like to discuss your experience further, please don't hesitate to reach out to us directly. Your satisfaction is of the utmost importance to us, and we appreciate your understanding.Best Regards,Guest Experience Team
10/10 Excellent
Ruthy
21 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ruthy
Séjour de 5 nuits en mars 2024
Réponse de Customer Care Team le 22 mars 2024
Dear Ruthy, thank you for your kind words regarding our front desk staff. We are thrilled to hear that they provided you with excellent service during your stay. Our team takes great pride in maintaining the highest standards of professionalism and hospitality, and we will be sure to pass along your compliments to them. It's always rewarding to receive recognition for our team's efforts in ensuring our guests have a positive experience. We hope to welcome you back again in the future for another enjoyable stay. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know.Best Regards,Guest Experience Team
4/10 Médiocre
Daniel Lorenzo
Voyage d’affaires
20 mars 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Daniel Lorenzo
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 21 mars 2024
Dear Daniel, we apologize for the lack of hospitality displayed by our front desk staff member and for any disappointment caused by the condition of your room. Providing excellent customer service and maintaining high-quality facilities are our top priorities, and we regret that we fell short of meeting your expectations in these areas. Your feedback is valuable to us, and we will share these issues with our team to ensure that similar incidents do not occur in the future. We appreciate your honesty and hope to have the opportunity to welcome you back in the future for a more positive experience. If you would like to discuss your concerns further, please don't hesitate to reach out to us directly.Best Regards,Guest Experience Team
2/10 Horrible
Monte
20 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Monte
Séjour de 4 nuits en mars 2024
Réponse de Customer Care Team le 20 mars 2024
Dear Monte, we sincerely apologize for the disappointing experience you had during your stay. As a brand, we strive to maintain high standards of cleanliness, customer service, and overall guest satisfaction, and it's disheartening to hear that we fell short of meeting your expectations on this occasion. Your feedback regarding cleanliness, staff service, and property conditions is deeply concerning, and we will share these issues with our team to ensure that necessary improvements are made. Please know that we take your comments seriously, and we are committed to providing a positive experience for all of our guests. If there's anything further you would like to discuss or if there's anything we can do to regain your trust, please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to restore your faith in our brand in the future.Best Regards,Guest Experience Team
4/10 Médiocre
Alondra
19 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alondra
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 20 mars 2024
Dear Alondra, we apologize for the inconvenience you experienced regarding your deposit and the overall quality of your stay. Please rest assured that we take your feedback seriously and will investigate this matter thoroughly to ensure it is handled appropriately. Our goal is to provide a clean, comfortable, and welcoming environment for all our guests, and we regret that we fell short of meeting your expectations. If you could kindly provide us with more details about your stay, including your contact information, we would appreciate the opportunity to handle your concerns and work toward a resolution. Thank you for bringing this to our attention, and we hope to have the chance to regain your trust in the future.Best Regards,Guest Experience Team
2/10 Horrible
Heather
Voyage d’affaires
17 mars 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Heather
Séjour de 2 nuits en mars 2024
Réponse de Customer Care Team le 18 mars 2024
Dear Heather, we deeply regret the inconvenience and discomfort you experienced during your stay with us. Your feedback is concerning, and we take these matters very seriously. We sincerely apologize for the issues with the amenities and the difficulties you encountered with parking. Our team is committed to ensuring all guests have a comfortable and safe experience, and we will investigate these concerns thoroughly to prevent similar incidents in the future. Please know that we value your feedback, and we will use it to improve our services and facilities. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.Best Regards,Guest Experience Team
2/10 Horrible
jordan
Voyage en groupe
16 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
jordan
Réponse de Customer Care Team le 18 mars 2024
Dear Jordan, we are deeply sorry to hear about your experience at our hotel. Providing a clean and comfortable environment for our guests is our top priority, and we sincerely apologize for falling short of your expectations. We take cleanliness and pest control very seriously and have taken immediate steps to handle the issues you encountered. We also apologize for any inconvenience caused by the delay in processing your refund and will ensure that our staff is better equipped to handle such situations in the future. Your feedback is invaluable to us, and we will use it to make necessary improvements. We understand your frustration and hope to have the opportunity to regain your trust in the future. Thank you for bringing these concerns to our attention.Best Regards,Guest Experience Team
2/10 Horrible
Lam
Voyage en famille avec de jeunes enfants
16 mars 2024
Les points faibles : Propreté et équipements
Lam
Réponse de Customer Care Team le 18 mars 2024
Dear Lam, we regret to learn of the inconvenience you experienced during your stay. Your comfort and satisfaction are paramount, and we apologize for any disappointment caused by the bedding arrangement and parking situation. Rest assured, we'll handle these concerns internally to ensure improvements are made, particularly in communication regarding room types and availability, as well as parking accessibility. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. Should you choose to stay with us again in the future, we'll make every effort to exceed your expectations. If there's anything else we can assist you with, please don't hesitate to let us know.Best Regards,Guest Experience Team
4/10 Médiocre
Patricia
14 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Patricia
Séjour de 2 nuits en mars 2024
Réponse de Customer Care Team le 15 mars 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
10/10 Excellent
scotty
12 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
scotty
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 14 mars 2024
Dear Scotty, thank you for your positive rating! If you have any specific comments or suggestions for improvement, we'd love to hear them. We look forward to welcoming you back for another great stay.Best Regards,Guest Experience Team
6/10 Satisfaisant
John
Voyage en couple
9 mars 2024
Les points forts : Personnel et service
John
Séjour de 1 nuit en mars 2024
4/10 Médiocre
Michae
Voyage avec des animaux de compagnie, Voyage en couple
8 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Michae
Séjour de 2 nuits en mars 2024
2/10 Horrible
Brenda
8 mars 2024
Brenda
Séjour de 1 nuit en mars 2024
2/10 Horrible
Ahmed
6 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ahmed
Séjour de 1 nuit en mars 2024
4/10 Médiocre
Steve
6 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Steve
Séjour de 1 nuit en mars 2024
10/10 Excellent
Shawn
Voyage d’affaires
29 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shawn
Séjour de 1 nuit en février 2024
4/10 Médiocre
Jeff
Voyage en famille
26 févr. 2024
Les points faibles : Équipements
Jeff
Séjour de 3 nuits en février 2024
2/10 Horrible
Shoua
24 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shoua
Séjour de 1 nuit en février 2024
10/10 Excellent
Norina
Voyage en famille
22 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Norina
Séjour de 6 nuits en février 2024
2/10 Horrible
marha p
Voyage en couple
21 févr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
marha p
10/10 Excellent
Shawn
Voyage d’affaires
20 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shawn
Séjour de 1 nuit en février 2024
2/10 Horrible
Erica
Voyage d’affaires
20 févr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Erica
2/10 Horrible
Aya
Voyage en couple
19 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aya
4/10 Médiocre
Lee, Las Vegas
Voyage en famille
18 févr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Lee
Séjour de 1 nuit en février 2024
10/10 Excellent
Leticia
Voyage d’affaires
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Leticia
Séjour de 1 nuit en février 2024
2/10 Horrible
EILEEN
Voyage en famille
18 févr. 2024
EILEEN
Séjour de 1 nuit en février 2024
10/10 Excellent
andrea
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage avec des animaux de compagnie
16 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
andrea
Séjour de 1 nuit en décembre 2023
6/10 Satisfaisant
Cody
16 févr. 2024
Les points faibles : Propreté
Cody
Séjour de 1 nuit en février 2024
8/10 Bien
Eduardo
14 févr. 2024
Les points forts : Propreté et personnel et service
Eduardo
Séjour de 2 nuits en février 2024
10/10 Excellent
mark
Voyage d’affaires
14 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
mark
Séjour de 5 nuits en décembre 2023
10/10 Excellent
Leticia
11 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Leticia
Séjour de 1 nuit en février 2024
8/10 Bien
Lilyanna
Voyage en groupe
11 févr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Lilyanna
Séjour de 1 nuit en février 2024
2/10 Horrible
Carolina
8 févr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Carolina
Séjour de 1 nuit en février 2024
6/10 Satisfaisant
William
Voyage en famille, Voyage d’affaires
6 févr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements
William
Séjour de 2 nuits en février 2024
2/10 Horrible
Larry
3 févr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Larry
Séjour de 1 nuit en décembre 2023
4/10 Médiocre
Edgar
Voyage d’affaires
29 janv. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Edgar
Séjour de 4 nuits en janvier 2024
10/10 Excellent
Joe
Voyage avec des animaux de compagnie, Voyage d’affaires
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joe
Séjour de 1 nuit en janvier 2024
8/10 Bien
John
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 4 nuits en janvier 2024
10/10 Excellent
JIRO
23 janv. 2024
JIRO
Séjour de 1 nuit en janvier 2024
Réponse de Customer Care Team le 25 janv. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 Excellent
Gabriel, Huntington Beach
19 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gabriel
Séjour de 13 nuits en janvier 2024
Réponse de Customer Care Team le 19 janv. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
8/10 Bien
John
14 janv. 2024
Les points forts : Personnel et service
John
Séjour de 1 nuit en janvier 2024
2/10 Horrible
Ricardo E De La
14 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ricardo E De La
Séjour de 1 nuit en janvier 2024
2/10 Horrible
Anh Tuan
Voyage d’affaires
13 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anh Tuan
Séjour de 3 nuits en janvier 2024
2/10 Horrible
Jasmine
Voyage en famille avec de jeunes enfants
8 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jasmine
Séjour de 2 nuits en janvier 2024