Literie de qualité supérieure, bureau, rideaux occultants

Avis sur La Quinta Inn by Wyndham Costa Mesa / Newport Beach

2.5 out of 5

Avis

4,8
Note des voyageurs de 10 (Excellent), d’après 145 avis sur 1101." "
Note des voyageurs de 8 (Bien), d’après 129 avis sur 1101." "
Note des voyageurs de 6 (Satisfaisant), d’après 171 avis sur 1101." "
Note des voyageurs de 4 (Médiocre), d’après 225 avis sur 1101." "
Note des voyageurs de 2 (Horrible), d’après 431 avis sur 1101." "

4,8/10

Propreté

5,8/10

Personnel et service

4,4/10

Équipements

4,6/10

Infrastructures et conditions de l’hébergement

5,0/10

Écoresponsabilité

Avis

4/10 Médiocre

Nabil

Les points faibles : Propreté et personnel et service
Séjour de 5 nuits en août 2023
Réponse de Manager le 4 sept. 2023
Dear Nabil,Thank you for taking the time to leave your feedback. We appreciate your honest assessment of your stay with us, and we apologize for falling short of your expectations. We will use your feedback to enhance the quality of our services and accommodations. If you choose to stay with us again in the future, we hope to provide you with a more enjoyable and satisfactory experience.

6/10 Satisfaisant

Sébastien

Voyage en couple
Les points forts : Personnel et service
Ok sans plus pour une nuit rapide à bas prix
Séjour de 1 nuit en mai 2022

4/10 Médiocre

Susan

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed at this location a few years ago with a bad experience. We thought we would give them a second chance. NEVER AGAIN !!!!!! 1st. La Quinta took animals at no charge. One of our main reasons for staying at La Quinta. NOW they charge $25 per pet per night. The room was average. The sheets did not fit the king bed. Cob webs in the bathroom. Mold in the shower. Only 2 towels, one wash cloth and one hand towel. Pillows were poor. Bed was ok not great. Breakfasts in the past were great. Now coffee, juice and a choice of muffins or pastry. I could go on and on but I’ll stop there. I would rate them poor. Susan Collins
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 27 mars 2024
Dear Susan, thank you for sharing your feedback with us, although we're truly disheartened to hear about your disappointing experience during your recent stay. Please accept our sincerest apologies for falling short of your expectations, especially after giving us a second chance. We understand your frustration regarding the changes in our pet policy and the decline in the quality of our amenities and services. Your comments about the cleanliness issues, including cobwebs and mold, are deeply concerning, and we assure you that we take them very seriously. We will handle these issues promptly to ensure they are rectified. Additionally, we apologize for the limited breakfast options and the discomfort you experienced with the bedding and pillows. Your feedback is invaluable to us, and we will use it to make the necessary improvements to ensure a better experience for our guests in the future. While we understand if you choose not to return, we sincerely hope to have the opportunity to regain your trust and welcome you back for a significantly improved stay.Best Regards,Guest Experience Team

4/10 Médiocre

Marissa

Voyage en famille avec de jeunes enfants, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The place was awful, super dirty. Not upgraded one bit.
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 26 mars 2024
Dear Marissa, we are truly sorry to hear about your disappointing experience during your recent stay. Providing a clean and comfortable environment for our guests is of the utmost importance to us, and it is concerning to learn that we fell short of meeting your expectations in this regard. Please accept our sincerest apologies for the condition of your room and any inconvenience caused by the lack of upgrades. Your feedback is invaluable to us, and we will review these issues with our housekeeping team to ensure that such lapses in cleanliness and maintenance are promptly rectified. We appreciate your honesty and hope you will consider giving us another opportunity to provide you with the exceptional stay you deserve. If you would like to discuss your experience further or require any assistance, please do not hesitate to reach out to us directly.Best Regards,Guest Experience Team

2/10 Horrible

Raymond

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Blankets and sheets were dirty. Bathroom was filthy, with figure prints and mold.
Réponse de Customer Care Team le 25 mars 2024
Dear Raymond, thank you for bringing these concerns to our attention. We are deeply sorry to hear about the cleanliness issues you encountered during your stay. Please know that this does not reflect the high standards of cleanliness and service that we strive to uphold. We have shared your feedback with our housekeeping and maintenance teams to handle these issues immediately. It is our priority to ensure that all of our guests have a comfortable and pleasant stay with us, and we regret that we fell short of meeting your expectations in this regard. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Best Regards,Guest Experience Team

2/10 Horrible

E Adair

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This was a horrible stay. The rooms are in disrepair. The bedspreads had holes. The toilet leaked all over the floor. the towels are threadbare at best. Wallpaper is peeling and the flooring is broken and a trip hazard. Walls are dirty. There are no emergency exit signs or information. There are no telephones in the room so the front desk cannot be contacted. and the coffee is lukewarm and tastes like mud.The front desk clerk was non-cooperative. REFUSED TO GIVE A RECEIPT ON CHECKOUT!!!!! Wyndham should be ashamed to have their name associated with this low class motel.
Séjour de 4 nuits en mars 2024
Réponse de Customer Care Team le 25 mars 2024
Dear Adair, thank you for bringing these concerns to our attention. We sincerely apologize for the issues you experienced during your stay. It is disheartening to hear that the condition of your room did not meet our usual standards of cleanliness and maintenance. Please know that we take your feedback seriously and will share these issues with our housekeeping and maintenance teams immediately to ensure that they are rectified. Additionally, we apologize for any inconvenience caused by the lack of emergency exit signs, telephones in the room, and the quality of the coffee provided. We will work diligently to improve these aspects of our service. Regarding the receipt, we apologize for the oversight and assure you that we will make sure you receive it promptly. Your feedback is invaluable to us as we strive to provide a comfortable and enjoyable experience for all of our guests. We hope to have the opportunity to welcome you back in the future and demonstrate our commitment to providing exceptional service.Best Regards,Guest Experience Team

2/10 Horrible

John

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Omg… It was absolutely disgusting. There was a blood stain on the sheets the bathroom was filthy. There were holes in the duvet. The bath towels were about the size of hand towels. They provided one tiny sachet of shampoo and one miniature bar of soap for two guests. I spoke with another guest and was told that they had been staying for over a week and they hadn’t cleaned the room once. We didn’t want to touch anything in the room for fear of catching a disease. It was late at night when we checked in, otherwise we would have tried to find something else. Honestly, we thought about sleeping in our car as an alternative. An embarrassment to the Wyndham hotel chain. Yuk!!!!!
Séjour de 3 nuits en mars 2024
Réponse de Customer Care Team le 22 mars 2024
Dear John, we sincerely apologize for the unacceptable experience you had during your stay. This falls far below the standards we strive to uphold, and we deeply regret the conditions you encountered in your room. Your feedback is incredibly valuable to us, and we assure you that we are taking immediate action to handle the issues you've raised. Cleanliness and guest comfort are our top priorities, and we are committed to ensuring that incidents like this do not occur in the future. We understand your disappointment and frustration, and we hope you will consider giving us another opportunity to provide you with the exceptional stay you deserve. If there's anything we can do to make it right or if you would like to discuss your experience further, please don't hesitate to reach out to us directly. Your satisfaction is of the utmost importance to us, and we appreciate your understanding.Best Regards,Guest Experience Team

10/10 Excellent

Ruthy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff, 3 young gentleman who work the front desk they should be applauded for the way they maintain and uphold their business,
Séjour de 5 nuits en mars 2024
Réponse de Customer Care Team le 22 mars 2024
Dear Ruthy, thank you for your kind words regarding our front desk staff. We are thrilled to hear that they provided you with excellent service during your stay. Our team takes great pride in maintaining the highest standards of professionalism and hospitality, and we will be sure to pass along your compliments to them. It's always rewarding to receive recognition for our team's efforts in ensuring our guests have a positive experience. We hope to welcome you back again in the future for another enjoyable stay. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know.Best Regards,Guest Experience Team

4/10 Médiocre

Daniel Lorenzo

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Front desk person was too dry. Clearly he did not show any customer skills. The room I got was too old (doors & bathroom).
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 21 mars 2024
Dear Daniel, we apologize for the lack of hospitality displayed by our front desk staff member and for any disappointment caused by the condition of your room. Providing excellent customer service and maintaining high-quality facilities are our top priorities, and we regret that we fell short of meeting your expectations in these areas. Your feedback is valuable to us, and we will share these issues with our team to ensure that similar incidents do not occur in the future. We appreciate your honesty and hope to have the opportunity to welcome you back in the future for a more positive experience. If you would like to discuss your concerns further, please don't hesitate to reach out to us directly.Best Regards,Guest Experience Team

2/10 Horrible

Monte

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very disappointing. We have stayed at La Quintas in many states because we know they have been safe, clean, exceptional customer service and their brand says it all. Its unfortunate that this hotel has their name.
Séjour de 4 nuits en mars 2024
Réponse de Customer Care Team le 20 mars 2024
Dear Monte, we sincerely apologize for the disappointing experience you had during your stay. As a brand, we strive to maintain high standards of cleanliness, customer service, and overall guest satisfaction, and it's disheartening to hear that we fell short of meeting your expectations on this occasion. Your feedback regarding cleanliness, staff service, and property conditions is deeply concerning, and we will share these issues with our team to ensure that necessary improvements are made. Please know that we take your comments seriously, and we are committed to providing a positive experience for all of our guests. If there's anything further you would like to discuss or if there's anything we can do to regain your trust, please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to restore your faith in our brand in the future.Best Regards,Guest Experience Team

4/10 Médiocre

Alondra

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Did not receive my deposit back.
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 20 mars 2024
Dear Alondra, we apologize for the inconvenience you experienced regarding your deposit and the overall quality of your stay. Please rest assured that we take your feedback seriously and will investigate this matter thoroughly to ensure it is handled appropriately. Our goal is to provide a clean, comfortable, and welcoming environment for all our guests, and we regret that we fell short of meeting your expectations. If you could kindly provide us with more details about your stay, including your contact information, we would appreciate the opportunity to handle your concerns and work toward a resolution. Thank you for bringing this to our attention, and we hope to have the chance to regain your trust in the future.Best Regards,Guest Experience Team

2/10 Horrible

Heather

Voyage d’affaires
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
I came up to spend time with family for a baptism booked 2 days first no tv no phones no towels key never worked second night last night I had to Uber to park car up HARBOR ! At 10:00 pm then 2 am had to Uber to car then park it at Hooters then 6 am finally a spot by the room there are people residing in their cars and others staying with friends there I had the pleasure of meeting Costa Mesa police while they were searching for a female who jumped in front of my car while running from them after that event I got to witness a few drug transactions I work in the field the last thing I wanted was to spend the weekend amongst it all to also add my mother in law is 90 yrs old I could NOT LET HER WALK ! The miles to park as well as felt uncomfortable leaving her to seek parking the permit provided is a joke !!!! I took photos of literally 23 vehicles not guests !
Séjour de 2 nuits en mars 2024
Réponse de Customer Care Team le 18 mars 2024
Dear Heather, we deeply regret the inconvenience and discomfort you experienced during your stay with us. Your feedback is concerning, and we take these matters very seriously. We sincerely apologize for the issues with the amenities and the difficulties you encountered with parking. Our team is committed to ensuring all guests have a comfortable and safe experience, and we will investigate these concerns thoroughly to prevent similar incidents in the future. Please know that we value your feedback, and we will use it to improve our services and facilities. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.Best Regards,Guest Experience Team

2/10 Horrible

jordan

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My stay at LaQuinta Inn by Wyndham in Costa Mesa was an absolute nightmare. Upon entering our room, after a quick check in we went to dinner and drinks for my birthday trip, when we returned to the room we were greeted by an army of cockroaches marching across the floor and walls. The bathtub was caked with black grime, the walls were dirty, and to top it all off, there was a distinct odor of urine lingering in the air. We spent 30 minutes going speaking with the front desk clerk who finally agreed to refund us, but wouldn’t confirm it in writing, he finally let us see the folio; which I took pictures of, but we couldn’t keep it. It shows a zero room charge and a credit balance for the two nights. Feeling utterly disgusted, we made the decision to leave and spend the night in our car rather than subject ourselves to another second in that room. The next day my mom called and spoke with Van the manager who dismissively claimed that only our room had roaches, despite meeting another guest in the lobby who had the same complaint. Neal at the front desk confirmed that the night clerk refunded the room but had not processed the refund. To add insult to injury, the Expedia reviews are a mixed bag, with numerous suspiciously glowing 10-star ratings overshadowing the legitimate complaints from guests who had experiences just like ours. It's clear that LaQuinta Inn needs to address its pest problem and improve its customer service before I would ever consider staying there again.
Réponse de Customer Care Team le 18 mars 2024
Dear Jordan, we are deeply sorry to hear about your experience at our hotel. Providing a clean and comfortable environment for our guests is our top priority, and we sincerely apologize for falling short of your expectations. We take cleanliness and pest control very seriously and have taken immediate steps to handle the issues you encountered. We also apologize for any inconvenience caused by the delay in processing your refund and will ensure that our staff is better equipped to handle such situations in the future. Your feedback is invaluable to us, and we will use it to make necessary improvements. We understand your frustration and hope to have the opportunity to regain your trust in the future. Thank you for bringing these concerns to our attention.Best Regards,Guest Experience Team

2/10 Horrible

Lam

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et équipements
How feel when a couple on vacation with each bed. I booked 1 King bed and they sent me to 2 twins bed, after I asked property they said no room to change for me. And not easy to find a parking lot at night
Réponse de Customer Care Team le 18 mars 2024
Dear Lam, we regret to learn of the inconvenience you experienced during your stay. Your comfort and satisfaction are paramount, and we apologize for any disappointment caused by the bedding arrangement and parking situation. Rest assured, we'll handle these concerns internally to ensure improvements are made, particularly in communication regarding room types and availability, as well as parking accessibility. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. Should you choose to stay with us again in the future, we'll make every effort to exceed your expectations. If there's anything else we can assist you with, please don't hesitate to let us know.Best Regards,Guest Experience Team

4/10 Médiocre

Patricia

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Customer Care Team le 15 mars 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

scotty

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 14 mars 2024
Dear Scotty, thank you for your positive rating! If you have any specific comments or suggestions for improvement, we'd love to hear them. We look forward to welcoming you back for another great stay.Best Regards,Guest Experience Team

6/10 Satisfaisant

John

Voyage en couple
Les points forts : Personnel et service
A functional hotel for the price I paid. The hotel is a bit aged and shows. But very friendly guest service, easy check-in and a very cozy bed.
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Michae

Voyage avec des animaux de compagnie, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The HOOTERS next door was a “nice” touch.
Séjour de 2 nuits en mars 2024

2/10 Horrible

Brenda

Séjour de 1 nuit en mars 2024

2/10 Horrible

Ahmed

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I didn’t get my room
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Steve

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My key did not work the majority of the time I tried it. Very annoying. The area is sketchy
Séjour de 1 nuit en mars 2024

10/10 Excellent

Shawn

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice front desk service. Clean room
Séjour de 1 nuit en février 2024

4/10 Médiocre

Jeff

Voyage en famille
Les points faibles : Équipements
No housekeeping service and not nearly enough towels. 3 people in the room and could only get two towels
Séjour de 3 nuits en février 2024

2/10 Horrible

Shoua

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was dirty and had cockroaches.
Séjour de 1 nuit en février 2024

10/10 Excellent

Norina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything and everything and nothing😁
Séjour de 6 nuits en février 2024

2/10 Horrible

marha p

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Ojalá que encuentren gente que quiera hacer bien su trabajo , pésima limpieza, cabello en las toallas aunque yo llevo las mías , cabello pegado a ellas, en el suelo , basura en el suelo , primera y única vez , no regreso !

10/10 Excellent

Shawn

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk personnel very nice and courteous
Séjour de 1 nuit en février 2024

2/10 Horrible

Erica

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Bed bugs and roaches

2/10 Horrible

Aya

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cockeroaches, bugs, blood stains on the bed, dirty floor.

4/10 Médiocre

Lee, Las Vegas

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
very noisy because this side is facing the highway, plus it lacks basic stuff like paper, electric socekt etc
Séjour de 1 nuit en février 2024

10/10 Excellent

Leticia

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice friendly staff. A great place to rest and spend the night.
Séjour de 1 nuit en février 2024

2/10 Horrible

EILEEN

Voyage en famille
I was not notified that I was putting a deposit for reservations. Then I got a basic room for 300 dollars. Very disappointing
Séjour de 1 nuit en février 2024

10/10 Excellent

andrea

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing staff! Great amenities! Can’t say enough good things about this little gem.
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Cody

Les points faibles : Propreté
Pro - cheap. Cons - I’ve stayed in many La Quintas and this was the first time I’ve been in one that felt so aged and as a result, felt dirty (though I didn’t see any visible issues). The outlets were loose and wouldn’t charge my phone, and it’s adjacent to a Hooter’s restaurant with patrons being loud outside close to closing time.
Séjour de 1 nuit en février 2024

8/10 Bien

Eduardo

Les points forts : Propreté et personnel et service
It was very quiet and safe
Séjour de 2 nuits en février 2024

10/10 Excellent

mark

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My room was spacious, clean and bright.The staff was excellent and the food in the Sunset restaurant was excellent. I enjoyed both my stays there and would definitely stay there again.
Séjour de 5 nuits en décembre 2023

10/10 Excellent

Leticia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very helpful and friendly staff. The room was so nice.
Séjour de 1 nuit en février 2024

8/10 Bien

Lilyanna

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Convenient and clean motel
Séjour de 1 nuit en février 2024

2/10 Horrible

Carolina

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

William

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements
Old and needs up date. No coffee in the room when you turn on the lights bugs run and hide
Séjour de 2 nuits en février 2024

2/10 Horrible

Larry

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Never will use this hotel again
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Edgar

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
El desayuno malo el cuarto no era como la foto cuarto sucio pelos en las toallas fatal.
Séjour de 4 nuits en janvier 2024

10/10 Excellent

Joe

Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They rented out their parking. That was difficult for guess.
Séjour de 1 nuit en janvier 2024

8/10 Bien

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Needs microwave and mini fridge
Séjour de 4 nuits en janvier 2024

10/10 Excellent

JIRO

Séjour de 1 nuit en janvier 2024
Réponse de Customer Care Team le 25 janv. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Gabriel, Huntington Beach

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 13 nuits en janvier 2024
Réponse de Customer Care Team le 19 janv. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Bien

John

Les points forts : Personnel et service
They need to update the La Quinta i would say. Parking is pretty tight. Nice to have dining nearby. Friendly staff.
Séjour de 1 nuit en janvier 2024

2/10 Horrible

Ricardo E De La

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room Smell like raid, and smoke and had roaches, never again would stay there.
Séjour de 1 nuit en janvier 2024

2/10 Horrible

Anh Tuan

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything
Séjour de 3 nuits en janvier 2024

2/10 Horrible

Jasmine

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bed bugs
Séjour de 2 nuits en janvier 2024