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Avis sur Hilton Garden Inn Columbus/Polaris

3 out of 5
Hilton Garden Inn Columbus/Polaris
8535 Lyra Dr, Columbus, OH

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 430 avis sur 883." "
Note des voyageurs de 8 (Bien), d’après 298 avis sur 883." "
Note des voyageurs de 6 (Satisfaisant), d’après 89 avis sur 883." "
Note des voyageurs de 4 (Médiocre), d’après 41 avis sur 883." "
Note des voyageurs de 2 (Horrible), d’après 25 avis sur 883." "

9,0/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Meet expectations - avoid room #X15; too close to external noisy air conditionning

10/10 Excellent

Patricia

Les points forts : Propreté
Séjour de 2 nuits en avril 2024
Réponse de Mike K le 24 avr. 2024
Dear Patricia, Thank you for taking the time out of your day to give us a review. It looks like you had an enjoyable stay. Thank you again, and we hope you visit us again.

8/10 Bien

Duane

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy on and off freeway location. Lots of nearby restaurants and shooting. Room is well maintained and staff is helpful.
Séjour de 1 nuit en avril 2024
Réponse de Mike K le 19 avr. 2024
Dear Duane, Thank you for giving us a review for your recent stay. I appreciate your kind words, our staff tries their best to maintain the property. Thank you again, and we hope to see you again if you visit Columbus.

6/10 Satisfaisant

Erika

Séjour de 1 nuit en mars 2024
Réponse de Mike K le 19 avr. 2024
Dear Erika, Thank you for taking the time to submit a review of your recent stay. It looks like we have some room for improvement, if there's anything specific you would like to share I would love to hear it. Thank you again, and have a wonderful spring.

8/10 Bien

Jerri

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Mike K le 27 mars 2024
Dear Jerri, Thank you for taking the time to review your visit. It looks like you had an enjoyable stay, please feel free to let us know if we could've done something better. Have a great week, and thank you again.

4/10 Médiocre

Claire

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
old building, mold in most areas, mildewy smell, no hot water in our first room, ants in our bed, was told breakfast was free but it wasn’t. not a great place to stay. could’ve been much better, but could’ve been worse. staff was helpful.
Séjour de 2 nuits en mars 2024
Réponse de Mike K le 19 mars 2024
Dear Claire, Thank you for taking the time to give us a review. We are going to be getting a partial renovation in the next couple of months. Hopefully this addresses your concerns. I'm sorry about the breakfast confusion. I'll speak to the staff in regards to double checking for the guests. Thank you again, and have a great day.

8/10 Bien

Steve, Sidney

Voyage en famille
Les points forts : Personnel et service et équipements
Needs a remodel for the price we paid.
Séjour de 1 nuit en mars 2024
Réponse de Mike K le 19 mars 2024
Dear Steve,Thank you for the review. We are expecting our refresh in the next couple of months. We hope you give us another chance later in the year. Thank you agian, and have a great day.

4/10 Médiocre

Heather

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Remondlyof the bathroom but, never patched ALL the holes in the wall. Bed sheets were ripped and had lots of holes in them.
Séjour de 1 nuit en mars 2024
Réponse de Mike K le 19 mars 2024
Dear Heather, thank you for taking the time to submit feedback regarding your most recent visit. I am sorry for the bathrooms shelving, they are going to be fixing those when we get our refresh. Thank you again, and I hope you have a great spring.

4/10 Médiocre

wvnightowl

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel needs a lot of updates. Room was very noisy inside. You can hear everything in the hallway and all of the road noise in this very busy area. They also charge extra for breakfast. There are way better choices in the area for the same price.
Séjour de 1 nuit en mars 2024
Réponse de Mike K le 4 mars 2024
Dear wvnightowl, Thank you for taking the time to leave feedback regarding your most recent visit. I'm sorry the hotel is not to your liking. Unfortunately, its the brand rules require us to have a restaurant on site, so breakfast is normally not included. Though for a couple extra dollars at booking, you can include it for you and your guests. I hope that information helps. Thank you again for taking the time, and I hope you have a great spring.

4/10 Médiocre

Tim

Les points faibles : Équipements
I really don't like that this survey is addressed to my son who did not stay at the Garden Hilton. Nor did he pay for it. I booked the room, stayed in the room, and paid for my stay. Tim did not step foot into the hotel much less even see the room. Survey responses reflect the mediocre attention to detail evidence by this survey.
Séjour de 1 nuit en janvier 2024
Réponse de Mike K le 29 janv. 2024
Thank you for taking the time to submit feedback regarding your visit. I'm sorry but we at the hotel do not have control over the surveys from the Expedia group. I hope you enjoyed your stay, and I hope you stay warm this winter.

8/10 Bien

Stacey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very helpful and friendly, the furnishings in the room was woren. The room was smaller than other places I've stayed. Didn't like the fact that I had to pay additional money after I showed up to check in. Took them ten seconds to withdraw from my account but told me it'll be 3 to 5 days to get it back.
Séjour de 1 nuit en janvier 2024
Réponse de MIke K le 22 janv. 2024
Dear Stacey, Thank you for taking the time to submit feedback regarding your recent visit. I do apologize for the incidental hold, but that is a standard authorization that's used at all hotels. You can always contact the hotel to see their indidvidual policies. Thank you again, and I hope you stay warm the rest of this winter

8/10 Bien

Abdulla

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The receptionist Ms. Mila was very friendly and courteous. She welcomed us warmly and answered our requests swiftly. The hotel was clean and tidy.
Séjour de 1 nuit en décembre 2023
Réponse de Mike K le 26 févr. 2024
Dear Abdulla, Thank you for taking the time to submit feedback regarding your recent stay with us. I'll make sure to let the desk associate know she made you feel welcome. Have a great day and we look forward to your next visit.

10/10 Excellent

Dan

Séjour de 1 nuit en décembre 2023
Réponse de Mike K le 20 déc. 2023
Dear Dan, Thank you for taking the time to submit a review about your recent visit to Columbus. It looks like you had a great stay. I'll make sure the staff sees it so they can celebrate the win. Thank you, and I hope you have a wonderful holiday.

8/10 Bien

Lisa, Ashland

Séjour de 1 nuit en décembre 2023
Réponse de Mike K le 19 déc. 2023
Dear Lisa, Thank you for leaving us a review. It looks like we provided a good stay for you. If there's anything we could've done better I would love to hear from you. Thank you again, and I hope you have a wonderful holiday.

8/10 Bien

erin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Mike K le 16 déc. 2023
Dear Erin, Thank you for submitting a review about your recent visit. It looks like you had a good stay, but there's room for improvement. If you want to give me details feel free to contact me. Thank you, and have a wonderful holiday.

10/10 Excellent

Tanya

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Stay was relaxing
Séjour de 1 nuit en décembre 2023
Réponse de Mike K le 16 déc. 2023
Dear Tanya, Thank you for taking the time to submit feedback. It looks like you had a great stay. I'll make sure to let the staff know. Thank you again, and I hope you have a wonderful holiday season.

2/10 Horrible

Tanya

Voyage en famille
Les points forts : Équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Checked in on Wednesday the 22nd checked out on Saturday the 25th and still no hot water. I paid for full service not half of service. This is unacceptable.
Séjour de 2 nuits en novembre 2023
Réponse de Mike K le 5 déc. 2023
Dear Tanya, I am very sorry to hear about your experience during your visit. Please feel free to reach out to us directly, and we'll see if there's anything we can do to help. Thank you for your honest feedback, and I hope you have a good rest of your holiday season.

10/10 Excellent

Teresa, Columbus

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have stayed here twice for the Holidays. Very friendly and helpful staff. Great value and comfortable beds.
Séjour de 1 nuit en novembre 2023
Réponse de Mike K le 24 nov. 2023
Thank you Teresa for taking the time out of your holidays to submit a review. We are so happy you had a great stay. We look forward to having you again in the future. Thank you again, and have a wonderful rest of your holiday season.

10/10 Excellent

Leslie, North Canton

Les points forts : Propreté
Séjour de 1 nuit en novembre 2023
Réponse de Mike K le 24 nov. 2023
Dear Leslie, we appreciate you taking the time to review your recent visit. It looks like we did a great job. I'll make sure to let the staff know. Thank you again, and we hope you have a wonderful holiday season.

10/10 Excellent

Donna

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great stay. However I would suggest having a policy of no kids in the pool after 9. We have stayed in numerous motels through the years and only one had this policy. Why every motel doesn't is beyond me. It is not unrealistic and makes a world of an improved experience.
Séjour de 1 nuit en novembre 2023
Réponse de Mike K le 21 nov. 2023
Dear Donna, Thank you for taking the time to submit feedback regarding your recent visit. I'm glad you had a great stay. I will talk to the staff about enforcing the rules. Pool is supposed to be closed at 10. I appreciate you letting me know about your experience. I'll make sure the staff sees your comments. Thank you again, and have a wonderful holiday.

10/10 Excellent

Jon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Mike K le 3 nov. 2023
Dear Jon, Thank you for taking the time out of your day to submit feedback regarding your recent visit. It looks like you had a great stay. Hopefully you choose us again if your travels bring you to Columbus.

8/10 Bien

Chris

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Mike K le 27 oct. 2023
Dear Chris, Thank you for taking the time to submit a review. It looks like we have some room for improvement. We'll keep working to get better, and if there is anything specific we'd love to hear about it. Have a wonderful day.

10/10 Excellent

Aaron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent service
Séjour de 1 nuit en octobre 2023
Réponse de Mike K le 27 oct. 2023
Dear Aaron, Thank you for taking the time to submit feedback regarding your recent visit. We always try to make our guests feel welcome, and it looks like we provided you great service. I appreciate your kind words, and we hope to see you again. Have a great week.

10/10 Excellent

Anthony

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
very nice place
Very nice place to stay, very clean, very comfortable. Room was clean and updated. Pool was a welcome amenity even though the hot tub was still being worked on. Having a bar to relax after a long day was well worth it. You did have to pay for breakfast but it was hot and a decent value. i would defiantly stay here again. The location is perfect lots to do and lots of places to eat.
Séjour de 5 nuits en octobre 2023
Réponse de Mike K le 13 oct. 2023
Dear Anthony, Thank you for taking the time to review your recent stay. It looks like you had a great stay. We appreciate your positive comments, and we hope you'll visit us again the next time your travels bring you to Columbus.

8/10 Bien

Michael

Séjour de 1 nuit en octobre 2023
Réponse de Mike K le 10 oct. 2023
Dear Michael, Thank you for taking the time to give us a review about your recent visit. It appears that there is some room for improvement. Feel free to let me know how we could've provided you better service. Thank you again, and we hope to see you again.

6/10 Satisfaisant

Cynthia

Les points forts : Personnel et service
Les points faibles : Équipements
Very convenient location but my room smelled moldy from the air conditioner. The curtains were raggedy and one of the bathroom soap dispensers was broken.
Séjour de 1 nuit en septembre 2023
Réponse de Mike K le 19 sept. 2023
Dear Cynthia, Thank you for giving us your honest feedback about your stay. I will make make sure that maintenance takes a look at the issues that you experienced. Thank you again, and I hope you have a great week.

6/10 Satisfaisant

Keith

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Other guest were very loud and active all during the night. Also had an issue at check in which was embarrassing. Staff wasn’t very friendly or willing to help until after processing. Room was clean and very nice
Séjour de 2 nuits en septembre 2023
Réponse de Mike K le 19 sept. 2023
Dear Keith, Thank you for taking the time to post your honest feedback. I'll have a talk with the associate that was working that evening. If you have the time, feel free to reach out to me and we can discuss the specifics of your interaction. Thank you again, and have a great day.

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Room smelled like pee
Room smelled like pee. Shower drain cover was not attached and shower did not seem clean. Curtains were torn and falling off rod. Expected way more for the price.
Séjour de 1 nuit en septembre 2023
Réponse de Mike K le 17 sept. 2023
Thank you for taking the time to submit feedback regarding your recent visit. I'm sorry that the accommodations were not up to par for you. Please feel free to reach out, so I can have maintenance take a look at the issues you mentioned. Thank you again, and have a great day.

8/10 Bien

vito

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Clean, quiet, close to everything and easy in and out
Séjour de 1 nuit en septembre 2023
Réponse de Mike K le 12 sept. 2023
Dear Vito, Thank you for taking the time to submit feedback about your recent visit. We appreciate your comments, and I'll make sure that the staff sees it as recognition of a job well done. Thank you and we hope you visit us again.

6/10 Satisfaisant

Stanley

Séjour de 1 nuit en septembre 2023
Réponse de Mike K le 10 oct. 2023
Dear Stanley, Thank you for taking the time to submit a review regarding your stay. It looks like we could have done some things better. If you have the time I'd love to hear about it. Thank you again.

10/10 Excellent

Lori

Séjour de 1 nuit en août 2023
Réponse de Mike K le 10 oct. 2023
Dear Lori, Thank you for taking the time give us your honest feedback. It looks like we provided a good experience during your visit. I'll make sure to pass along your score with the staff. Thank you again, and we hope you visit us again.

6/10 Satisfaisant

Daniel

Voyage d’affaires
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Very good location. Did not replace towels or soap or shampoo. (did not find out about the soap until I was in the shower). For the price, these should have been replaced. Otherwise, the room was very clean, and the staff was very friendly and helpful.
Séjour de 3 nuits en septembre 2023
Réponse de Mike K le 8 sept. 2023
Dear Daniel, Thank you for giving your honest feedback. I wholeheartedly agree, I'll make sure the housekeeping supervisors see this so they can get it corrected. I'm glad the rest of your stay was great, and hopefully we see you again if you're back in Columbus.

10/10 Excellent

Wayne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel was nice and in a great location
Séjour de 2 nuits en août 2023
Réponse de Mike K le 14 août 2023
Dear Wayne, Thank you for taking the time to submit a review regarding your stay in Columbus. It looks like the staff performed admirably. I'll make sure that they get the recognition they deserve. Thank you again, and we hope you visit us again if your travels bring you to the Polaris area.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Mike K le 7 août 2023
Dear Anonymous, Thank you for taking the time to submit a review of your recent visit. It looks like the staff did a great job making you feel welcome. We hope you choose us again if your travels bring you to the Polaris area. Have a great summer.

6/10 Satisfaisant

James Van

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
We try a different use Hilton as our go to for stays on our trips. But yet again, Hilton dropped the ball here, and hard. First off, they are renovating the hotel rooms by removing all of the jetted tubs. They are also renovating the pool and hit tub, which meant they were closed until further notice. None of this was disclosed until check inand ONLY because we asked what the hours were for the pool and hot tub.
Séjour de 2 nuits en août 2023
Réponse de Mike K le 6 août 2023
Dear James Van, Thank you for taking the time to submit a review of your stay. I do apologize for the inconvenience, but the closures are listed on the website. Hopefully once the renovations are finished, you'll give us another shot. I hope you have a wonderful rest of your summer. Thank you again.

8/10 Bien

Anne

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
The hotel staff were very friendly and the room was clean & comfortable. The “Garden” was in terrible condition. The weeds have taken over the garden. The Hilton Garden Inn flag is faded and torn. There were three windows leaking water from the heavy rainstorm we’d had. These windows were in a main hallway where the elevators were. There were towels that had been placed along the windows and on the floor. The impression I received was that the owner of the hotel doesn’t care and/or doesn’t have the money or doesn’t want to spend the money to repair the windows and landscaping. Also there might as well be no food service because of the limited hours. There’s no complimentary breakfast or coffee like most hotels offer. I would not stay here again.
Séjour de 2 nuits en juillet 2023
Réponse de Mike K le 27 juil. 2023
Dear Anne, Thank you for your honest comments. I'll make sure to pass those along to corporate. We have narrowed down the issues that could be causing the leaks, and we are waiting on estimates. I'll let the staff know they did their part. Thank you again, and I hope you have a great week.

10/10 Excellent

Jamie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everything was great
The room was very clean! I have anxiety booking rooms because my main thing is cleanliness. We had no issues and would definitely stay here again! It didn’t effect us but if you are looking to swim the pool is currently down.
Séjour de 1 nuit en juillet 2023
Réponse de Mike K le 27 juil. 2023
Dear Jamie, Thank you for taking time out of your day to give us feedback. I appreciate your notes about our hotel, as our housekeeping staff works very hard to keep the rooms in good shape. We hope to have the pool up and running in the next month. Thank you again, and have a great day.

8/10 Bien

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Memorial service gathering
The staff was courteous, professional, and very nice. The hotel does need the upgrades it is getting. The room was mainly OK, although the bed was not great. My only real complaint is lack of closet/shelf space. If you are staying one night & living out of your suitcase the room was fine. We were there four nights for a formal occasion. It was difficult to unpack and keep our clothes neat. Also, bring a book, because the TV situation is pathetic.
Séjour de 4 nuits en juillet 2023
Réponse de Mike K le 18 juil. 2023
Dear Robert, Thank you for taking the time to submit a review regarding your recent visit. I'm sorry you had issues with the TV, I hope you let the staff know so someone could take a look at it. It was a pleasure having you as a guest and I hope you have a great summer.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Mike K le 18 juil. 2023
Dear Anonymous, Thank you for taking the time to give us feedback about your visit. It looks like you had an enjoyable stay. I'm glad we were able to provide that for you. Thank you again, and I hope you have a great rest of your summer.

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Underwhelmed
Hallway carpets stained, couch VERY uncomfortable, No shower gel in shower, shampoo and conditioner were full, were awakened three times by room next to us alarm clock (they really like the snooze button) starting at 4 a.m. Then at 5:00 it sounded like the garbage truck arrived. When checking out asked the girl at front desk about alarm, received a blank stare and were told it wasn’t a fire alarm.
Séjour de 1 nuit en juillet 2023
Réponse de Mike K le 17 juil. 2023
Thank you for taking the time to submit feedback regarding your recent visit. I'm sorry about the shower gel, I hope you let the staff know so we could replenish it. I will talk to the associate that checked you out and make sure she responds better in the future. Thank you again, and I hope you have a great summer.

10/10 Excellent

Donns

Séjour de 2 nuits en juillet 2023
Réponse de Mike K le 27 juil. 2023
Dear Donna, Thank you for taking the time to review your recent stay with us. It seems like you had an enjoyable stay. I will make sure that the staff gets some recognition. Thank you again, and I hope you have a great summer.

10/10 Excellent

Kathy A.

Voyage d’affaires
Les points forts : Personnel et service
Very nice place . The sofa was old and dirty. I didn't need it so the rest of the room was nice
Séjour de 1 nuit en juillet 2023
Réponse de Mike K le 5 juil. 2023
Dear Kathy, Thank you for taking the time to submit feedback regarding your recent visit. It looks you had a good stay. I'll have maintenance take a look at the sofa, and I appreciate you letting me know. We hope you visit us again if your travels bring you to Columbus. Have a great day.

10/10 Excellent

Robyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Spacious room
Staff was very friendly and efficient at check-in. Room was very spacious and clean. Bed was very comfortable. I would stay here again.
Séjour de 1 nuit en juillet 2023
Réponse de Mike K le 3 juil. 2023
Dear Robyn, Thank you so much for taking the time to submit feedback regarding your recent stay. It sounds like we provided you a great stay. We look forward to seeing you the next time your travels bring you to Columbus. Thank you again, and have a happy 4th.

8/10 Bien

Elaina

Séjour de 1 nuit en juin 2023
Réponse de Mike K le 27 juil. 2023
Dear Elaina, Thank you for taking the time to give us feedback. It looks like we did a pretty good job during your visit. If there's anything else you would like to add, please feel free to contact us. I hope you have a great summer, and thank you again.

8/10 Bien

Bouedett

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not so great service
Some of the staff were friendly and helpful, others were not. I had to ask twice before being given additional towels.
Séjour de 2 nuits en juin 2023
Réponse de Mike K le 27 juin 2023
Dear Bouedett, Thank you for taking the time to give us feedback regarding your recent visit. Thank you for letting me know about your negative staff interaction. I will have a chat with the staff in regards to your issue. Thank you again, and we hope you choose us again if you visit Columbus.

10/10 Excellent

morris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing
Séjour de 2 nuits en juin 2023
Réponse de Mike K le 19 juin 2023
Dear Morris, Thank you for taking the time to submit a review of your recent visit. It looks like we made your stay a memorable one. I'll make sure that the staff sees your comments. Thank you again, and we hope to see you again if your travles bring you to Columbus.

4/10 Médiocre

Larry

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This place needs an update badly. There was construction going on, which was never advised during booking, so a bunch of things were closed off. The room wasn’t necessarily dirty, but felt as though it was not cleaned very well. The entire place is in need of an upgrade. The rooms were well worn.
Séjour de 1 nuit en juin 2023
Réponse de Mike K le 14 juin 2023
Dear Larry, Thank you for taking the time to give us honest feedback regarding your recent visit. I'm sorry that your stay was a disappointing one, we are getting ready for a renovation later this year. We hope you give us another chance once some updates have been made. Have a great day.

4/10 Médiocre

jennifer, Point Pleasant

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The reason I booked this hotel over another at the same price was the pool. When I arrived it was closed for renovations. No where did it say it was going to be closed or I would have booked elsewhere
Séjour de 1 nuit en juin 2023
Réponse de Mike K le 4 juin 2023
Dear Jennifer, I am sorry for the inconvenience that you experienced during your stay. The pool closure is listed on our website and Expedia's website as well. We strive to make everyone's stay enjoyable, and I hope you give us another chance once the pool is reopened. Have a wonderful week.

2/10 Horrible

Ashley

Séjour de 1 nuit en mai 2023
Réponse de Mike K le 31 mai 2023
Dear Ashley, Thank you for your honest feedback regarding your recent stay. If you have a moment, I would like to hear what disappointed you so much about your stay. Thank you again, and I hope you have a great week.

4/10 Médiocre

Allison

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Séjour de 2 nuits en mai 2023
Réponse de Mike K le 24 mai 2023
Dear Allison, Thank you for taking the time to submit feedback regarding your recent visit. It looks like we could've improved on some areas during your stay. If you have the time, please feel free to reach out to discuss those issues. Thank you again, and I hope you have a great day.