Avis sur The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton
The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton
10660 Carnegie Ave, Cleveland, OH
Avis
8,2
Très bien
8,2/10
Propreté
8,6/10
Personnel et service
7,8/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
11 sept. 2019
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en septembre 2019
Réponse de FOM le 7 oct. 2019
Thank you for bringing this to our attention. Please contact the hotel to discuss your stay.
8/10 Bien
Voyageur vérifié
5 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en juillet 2019
Réponse de FOM le 6 août 2019
Thanks for the review!
4/10 Médiocre
Manoj
14 avr. 2024
Les points faibles : Personnel et service
Manoj
Séjour de 1 nuit en avril 2024
Réponse de Manager le 16 avr. 2024
Thank you for the review of your stay. This is very shocking considering how many compliments we get on how efficient and friendly our team is.
10/10 Excellent
Mark
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mark
Séjour de 2 nuits en avril 2024
Réponse de Management le 11 avr. 2024
Thank you so much for the review
8/10 Bien
Diane
Voyage en groupe
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Diane
Séjour de 3 nuits en mars 2024
Réponse de Management le 27 mars 2024
Thank you for the kind words! That is wonderful to hear! Looking forward to experiencing the improvements first hand soon!
10/10 Excellent
Nicholas
27 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nicholas
Séjour de 3 nuits en mars 2024
Réponse de Manager le 28 mars 2024
Thank you for the review of our hotel! Come back to see us.
8/10 Bien
Paul
Voyage en famille
26 mars 2024
Les points forts : Propreté, personnel et service, équipements
Paul
Séjour de 3 nuits en mars 2024
Réponse de Management le 26 mars 2024
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the poor draining in the shower/bathtub. Rest assured, we will address this issue promptly to ensure better maintenance of the property. Your feedback is valuable in helping us improve our services. If you have any further concerns, please don't hesitate to reach out.
8/10 Bien
Steven
25 mars 2024
Les points forts : Propreté et personnel et service
Steven
Séjour de 1 nuit en mars 2024
Réponse de Manager le 28 mars 2024
Thank you for the review of our hotel! Come back to see us.
8/10 Bien
Jamie
Voyage en groupe
25 mars 2024
Les points forts : Propreté et personnel et service
Jamie
Séjour de 2 nuits en mars 2024
Réponse de Management le 25 mars 2024
It sounds like you had a mostly positive experience at The Tudor, despite a few minor inconveniences. The rich history, cleanliness, and welcoming staff certainly contributed to your enjoyment. It's unfortunate that the thermostat didn't work properly and that the vending machines only accepted cash, and the short sink faucets made it challenging for you to fill up water bottles. We understand that additional fees can be unwelcome surprises, and we apologize for any inconvenience they may have caused. We strive to be transparent about our pricing structure, and we will certainly take your feedback into consideration as we continue to improve our services. In regards to the unwelcomed charges...In the future, we recommend researching hotel amenities and associated costs beforehand to ensure a more seamless experience. However, we are delighted to hear that despite these charges, you still plan to stay with us again next month.
10/10 Excellent
Mackenzie
24 mars 2024
Mackenzie
Séjour de 1 nuit en mars 2024
Réponse de Management le 16 avr. 2024
Thank you for the review of your stay with us!
8/10 Bien
Anna
Voyage en groupe
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anna
Séjour de 1 nuit en mars 2024
Réponse de Management le 25 mars 2024
We're pleased to hear that you found our establishment to be a good choice for your short stay. Thank you for your positive feedback, and we hope to have the opportunity to host you again in the future.
8/10 Bien
Andrew
24 mars 2024
Andrew
Séjour de 3 nuits en mars 2024
Réponse de Management le 16 avr. 2024
Thank you for the review of your stay!
10/10 Excellent
Joseph
Voyage en famille
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joseph
Séjour de 1 nuit en mars 2024
Réponse de Management le 25 mars 2024
Thank you for sharing your positive experience with us. We're delighted that you enjoyed the blend of historic charm and modern amenities during your stay. It's fantastic to hear that you found the room spacious, comfortable, and quiet, and that our location near key attractions suited your needs.Your feedback regarding the decor and lighting is noted, and we'll certainly take it into consideration for future enhancements.
10/10 Excellent
XuanTrang, Austin
Voyage en famille
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
XuanTrang
Séjour de 3 nuits en février 2024
Réponse de Management le 25 mars 2024
Thank you for the kind words! We can't wait to welcome you back again to our historic hotel!
8/10 Bien
Uriel
Voyage en famille
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Uriel
Séjour de 1 nuit en mars 2024
Réponse de Management le 25 mars 2024
Thank you for your positive feedback regarding the spaciousness of your room despite the hotel's age. We take pride in preserving the historical charm of our establishment while ensuring our guests enjoy comfortable accommodations. Your satisfaction is important to us, and we're delighted to hear that you found the room size to your liking. If there's anything else we can do to enhance your stay, please don't hesitate to reach out. We look forward to welcoming you back in the future.
6/10 Satisfaisant
James
Voyage d’affaires
24 mars 2024
Les points forts : Équipements
Les points faibles : Propreté et personnel et service
James
Séjour de 5 nuits en mars 2024
Réponse de Management le 25 mars 2024
I'm sorry to hear about the inconvenience you experienced with the couch and the missed room cleaning. Did you by chance request service? .. Your comfort and satisfaction are our top priorities, and we apologize for falling short in this instance.
10/10 Excellent
jenni, hamilton
22 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
jenni
Séjour de 1 nuit en mars 2024
Réponse de Management le 25 mars 2024
We're thrilled to hear that you found our establishment beautiful. Thank you for your kind words, and we hope to welcome you back for another memorable experience soon.
8/10 Bien
Kenneth
18 mars 2024
Les points forts : Propreté et personnel et service
Kenneth
Séjour de 1 nuit en mars 2024
Réponse de Management le 21 mars 2024
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the the running toilet not being promptly fixed despite notifying our staff. We'll address these issues immediately to ensure they're resolved for future guests. We appreciate your feedback and hope to have the opportunity to make it right during your next visit.
10/10 Excellent
Regina
Voyage en famille
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Regina
Séjour de 1 nuit en mars 2024
Réponse de Management le 25 mars 2024
Thank you for highlighting the historical charm and prime location of our hotel. We're delighted to offer our guests easy access to museums and performance centers, adding to the richness of their stay. We look forward to welcoming you and providing a memorable experience steeped in history and culture.
4/10 Médiocre
Jacob, Mountain View
Voyage d’affaires
16 mars 2024
Les points forts : Équipements
Les points faibles : Propreté
Jacob
Séjour de 2 nuits en mars 2024
Réponse de Management le 21 mars 2024
Thank you for your feedback. We're thrilled to hear that you had a positive experience with our breakfast waitress and shuttle service. However, we're truly sorry to hear about the issues you encountered with the cleanliness of your room. This falls well below our standards, and we apologize for any inconvenience it caused. We'll be addressing this matter with our housekeeping team to ensure that such oversights are not repeated.
10/10 Excellent
Anthony
15 mars 2024
Anthony
Séjour de 2 nuits en mars 2024
Réponse de Management le 10 avr. 2024
Thank you for the review!
4/10 Médiocre
Jennifer
15 mars 2024
Les points faibles : Personnel et service
Jennifer
Séjour de 1 nuit en février 2024
Réponse de Management le 21 mars 2024
We're glad you enjoyed learning about the history of our hotel. However, we're truly sorry to hear about the disturbances you experienced during your stay, including the noise from a dog and other guests. Additionally, we apologize for any confusion regarding the extra charges on your credit card statement. Were these authorizations and not charges? Most people who don't travel frequently usually think they are charges. Your comfort and satisfaction are important to us, and we appreciate your feedback.
10/10 Excellent
Betty
Voyage d’affaires, Voyage en couple
15 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Betty
Séjour de 1 nuit en mars 2024
Réponse de Management le 15 mars 2024
I'm glad to hear that our location was convenient for your visit to the Taussig Cancer Center. Providing ease and accessibility for our guests, especially during important appointments, is always a priority for us. If there's anything else we can do to enhance your stay or support your needs, please don't hesitate to let us know. We're here to assist you in any way we can.
8/10 Bien
lacey
Voyage en famille avec de jeunes enfants
14 mars 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
lacey
Séjour de 2 nuits en mars 2024
Réponse de Management le 15 mars 2024
Thank you for sharing your experience. I'm glad to hear that you found the front desk staff helpful and had a smooth check-in process. It's also great that the location was convenient for you, despite being slightly outside the downtown area. However, I'm sorry to hear about the disappointment with the breakfast buffet and the lack of housekeeping during your stay. Your feedback is valuable, and I'll make sure to pass it along to the respected management team for improvement. We appreciate your patronage and hope to better serve you in the future.
6/10 Satisfaisant
William
Voyage en couple
13 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté
William
Séjour de 1 nuit en mars 2024
Réponse de Management le 13 mars 2024
Thank you for sharing your feedback. I'm glad to hear that the staff provided good service, but I apologize for the inconvenience with the cleanliness of the bathrooms and the slow elevators. If you haven't noticed, we are installing brand new elevators so currently only one is in operation until the first install is complete. Your comments will be shared with our team to ensure improvements are made for a better experience in the future. We appreciate your input and hope to welcome you back soon.
10/10 Excellent
Spencer
Voyage en couple
12 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spencer
Séjour de 2 nuits en mars 2024
Réponse de Management le 13 mars 2024
I'm delighted to hear that you enjoyed the rich history of the property and its surrounding area during your getaway. It's always special when the environment adds depth to the experience. Here's to many more memorable adventures in such charming settings!
8/10 Bien
Brent
Voyage en famille, Voyage en groupe
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brent
Séjour de 1 nuit en février 2024
Réponse de Management le 13 mars 2024
I'm glad you found it to be a good place for a restful night's sleep. If there's anything we can do to make your stay even more comfortable, please don't hesitate to let us know. We hope to see you again soon!
10/10 Excellent
Ricardo
8 mars 2024
Ricardo
Séjour de 1 nuit en février 2024
Réponse de Manager le 28 mars 2024
Thank you for the review of our hotel! Come back to see us.
10/10 Excellent
Sam
7 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sam
Séjour de 1 nuit en mars 2024
Réponse de Management le 13 mars 2024
Glad you liked it! We can't wait to see you again!
10/10 Excellent
James
5 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en mars 2024
Réponse de Manager le 28 mars 2024
Thank you for the review of our hotel! Come back to see us.
10/10 Excellent
??
4 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
??
Séjour de 4 nuits en février 2024
Réponse de Management le 11 mars 2024
Thank you for your kind words! We're delighted to hear that you enjoyed our unique shuttle service and found it convenient. We're also glad that you liked our breakfast offerings. Your satisfaction is our priority, and we look forward to serving you again in the future.
10/10 Excellent
Kathleen
Voyage en famille, Voyage avec des animaux de compagnie, Voyage d’affaires
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kathleen
Séjour de 2 nuits en février 2024
Réponse de Management le 13 mars 2024
Thank you for your kind words! We take pride in both our beautiful building and our exceptional staff. We hope to welcome you back soon for another wonderful experience.
8/10 Bien
Charles Allen, West Middlesex
Voyage en couple
2 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Charles Allen
Séjour de 3 nuits en février 2024
Réponse de Management le 11 mars 2024
Thank you for sharing your feedback with us. We appreciate your observations about the shower door and the absence of a refrigerator, and we'll certainly take these into consideration for future improvements. We're glad to hear that you found the room stylish and that you enjoyed the convenience of our transportation service and liked our drivers. Your comments about the cleanliness of the floors have been noted, and we'll address this promptly. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Thank you again for your valuable input.
10/10 Excellent
Eleanora
27 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Eleanora
Séjour de 1 nuit en février 2024
Réponse de Manager le 28 mars 2024
Thank you for the review of our hotel! Come back to see us.
10/10 Excellent
Marcellus
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marcellus
Séjour de 1 nuit en février 2024
Réponse de Manager le 28 mars 2024
Thank you for the review of our hotel! Come back to see us.
10/10 Excellent
Krista
Voyage en couple
26 févr. 2024
Les points forts : Équipements
Krista
Séjour de 1 nuit en février 2024
Réponse de Management le 26 févr. 2024
Thank you for your compliment! We're delighted to hear that you found the interior of our establishment beautiful. We take great pride in creating an inviting and aesthetically pleasing atmosphere for our guests to enjoy. If there's anything specific you particularly liked or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back again soon!
8/10 Bien
Regina
Voyage en couple
25 févr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Regina
Séjour de 1 nuit en février 2024
Réponse de Management le 26 févr. 2024
Thank you for sharing your feedback about your recent stay at our hotel. Providing excellent customer service is one of our top priorities, and it's always encouraging to receive positive feedback in this regard. I understand your concerns about the upkeep of the historic building not meeting the expectations typically associated with the Hilton brand. Rest assured, we take such feedback seriously and are continuously working to maintain and improve the condition of our property. We are committed to preserving the historic charm of our building. Thank you again for choosing to stay with us.
10/10 Excellent
Carolyn, Streator
Voyage en famille, Voyage d’affaires
22 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carolyn
Séjour de 2 nuits en février 2024
Réponse de Management le 26 févr. 2024
Thank you for sharing your experience! We're thrilled to hear that you enjoyed your first visit to Cleveland and that our accommodations met your expectations in terms of cleanliness, tranquility, and affordability. We hope to have the pleasure of hosting you again in the future. Safe travels!
10/10 Excellent
Jon
Voyage en famille, Voyage d’affaires
22 févr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Jon
Séjour de 1 nuit en février 2024
Réponse de Management le 26 févr. 2024
We're delighted to hear that you enjoyed your stay at our property and appreciated its rich history. Thank you for your kind words about our staff and the comfort of our beds. We hope to welcome you back again soon for another memorable experience!
10/10 Excellent
Min, Niskayuna
Voyage en famille
21 févr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Min
Séjour de 1 nuit en février 2024
Réponse de Management le 26 févr. 2024
Thank you for your kind words! We're thrilled to hear that you found our staff friendly and enjoyed our spacious rooms. We strive to provide a comfortable and welcoming experience for all our guests. We hope to see you again soon!
10/10 Excellent
Kenneth
Voyage d’affaires, Voyage en couple
20 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kenneth
Séjour de 2 nuits en février 2024
Réponse de Management le 26 févr. 2024
Thank you for choosing to stay with us during your visit to Cleveland! We're glad to hear that our proximity to the Cleveland Clinic was convenient for you and that you enjoyed the unique personality of our Tudor-style building. We appreciate your kind words about our staff and look forward to welcoming you back whenever you're in town. Safe travels!
10/10 Excellent
Tina
19 févr. 2024
Tina
Séjour de 1 nuit en février 2024
Réponse de Manager le 28 mars 2024
Thank you for the review of our hotel! Come back to see us.
8/10 Bien
Joseph
Voyage en couple
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joseph
Séjour de 1 nuit en février 2024
Réponse de Manager le 28 mars 2024
Thank you for the review of our hotel! Come back to see us.
10/10 Excellent
Liz
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Liz
Séjour de 3 nuits en février 2024
Réponse de Management le 26 févr. 2024
We're delighted to hear that you found your accommodations comfortable and that our staff made you feel welcome. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future!
4/10 Médiocre
Kumar Vikram, Mason
18 févr. 2024
Kumar Vikram
Séjour de 1 nuit en février 2024
Réponse de Manager le 28 mars 2024
Thank you for the review of our hotel! Come back to see us.
10/10 Excellent
Chloe
Voyage d’affaires
17 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chloe
Séjour de 2 nuits en février 2024
Réponse de Management le 19 févr. 2024
Thank you so much for the kind words!
10/10 Excellent
Debra
Voyage en famille
17 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Debra
Séjour de 1 nuit en février 2024
Réponse de Management le 19 févr. 2024
Thank you for the awesome review! Our parking charge is located on the website with the amount. We hope you come back again.
10/10 Excellent
Matthew
12 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Matthew
Réponse de Manager le 28 mars 2024
Thank you for the review of our hotel! Come back to see us.
8/10 Bien
Anthony
11 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Anthony
Séjour de 3 nuits en février 2024
Réponse de Manager le 28 mars 2024
Thank you for the review of our hotel! Come back to see us.
10/10 Excellent
Melissa
Voyage en groupe, Voyage d’affaires
10 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melissa
Séjour de 1 nuit en février 2024
Réponse de Management le 26 févr. 2024
We're thrilled to hear that you found our rooms comfortable and clean, and that our staff was friendly during your stay. Thank you for your kind words! We hope to welcome you back again soon for another pleasant experience.