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Avis sur Best Western El Grande Inn

3 out of 5
Best Western El Grande Inn
15135 Lakeshore Drive, Clearlake, CA

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 139 avis sur 407." "
Note des voyageurs de 8 (Bien), d’après 140 avis sur 407." "
Note des voyageurs de 6 (Satisfaisant), d’après 73 avis sur 407." "
Note des voyageurs de 4 (Médiocre), d’après 27 avis sur 407." "
Note des voyageurs de 2 (Horrible), d’après 28 avis sur 407." "

8,2/10

Propreté

8,4/10

Personnel et service

7,4/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

2/10 Horrible

LAURENCE

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sale et vetuste
Hôtel sale, personnel de réception mal aimable. Surprise chambre presque propre très vétuste salle de bain tellement petit avec une porte qui prend toute la place.
Séjour de 1 nuit en juin 2017

8/10 Bien

Laura, Vancouver Wa

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Operations Manager le 19 mars 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

Amy

Séjour de 1 nuit en décembre 2023

8/10 Bien

MARIVIC

Séjour de 1 nuit en décembre 2023
Réponse de Operations Manager le 9 déc. 2023
Thank you for your rating which is always important to us and thank you again for choosing the Best Western El Grande Inn

8/10 Bien

Larriel

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en novembre 2023
Réponse de Operations Manager le 1 déc. 2023
Thank you for taking the time and giving us a rating which is always important to us and thank you again for choosing the Best Western El Grande Inn

8/10 Bien

Joanne

Séjour de 2 nuits en octobre 2023
Réponse de Operations Manager le 11 oct. 2023
Thank you for your rating which is always important to us, and thank you again for choosing the Best Western El Grande Inn

10/10 Excellent

Daniella

Séjour de 1 nuit en octobre 2023
Réponse de Operations Manager le 1 déc. 2023
Thank you for your rating which is always appreciated and thank you again for choosing the Best Western El Grande Inn

10/10 Excellent

Katrina, Woodland

Voyage en famille
Need to have the tub faucet and shower head for room 406 totally rebuilt. Leaky, and difficult to change to shower. Then get sprayed in the legs by the lever changing tub faucet to shower faucet because it seems broken. Otherwise loved the hotel
Séjour de 1 nuit en septembre 2023
Réponse de Operations Manager le 3 oct. 2023
We thank you for taking the time in giving us a review and rating which is always appreciated and important to us. Thank you for reporting this, and thank you again for choosing the Best Western El Grande Inn

8/10 Bien

Gary

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
The staff was very friendly, site was comfortable quiet, beds were good. Did have a little bit of a musty smell. Our AC worked great my sister who was in another room did not work so well. This was my second visit in two weeks and both times had issues with the TV.
Séjour de 2 nuits en septembre 2023
Réponse de Operations Manager le 19 sept. 2023
Thank you for taking the time in giving us a rating and review. We are happy you joined us again. We apologize for the TV issue. Thank you again for choosing the Best Western El Grande Inn

8/10 Bien

FLOYD, PELHAM

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et personnel et service
Restaurant was not open for breakfast and had to eat dinner in the bar. The elevator inspection has expired.
Réponse de Operations Manager le 15 sept. 2023
Thank you for taking the time in giving us a rating and review. We are sorry that the restaurant for breakfast was closed due to being short on staff to offer breakfast. To your comment on the elevator we just wanted to let you know that the elevator is current but we are just waiting for the paperwork. We do hope you enjoyed your stay here though and hope to see you again, and thank you for choosing the Best Western El Grande Inn

2/10 Horrible

Kurt

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et confort de la chambre
Don’t stay here
Way overpriced for what you get!!! the room looked filthy. The carpet was totally stained. It just seemed really dirty. There was a party in the room next-door that started around 2:30 AM and never stopped. We got dressed and left around 6 AM because there was no sleeping at that point anyway.
Séjour de 1 nuit en septembre 2023
Réponse de Operations Manager le 14 sept. 2023
We thank you for taking the time in giving us a rating and review which is important to us. On behalf of the entire team we apologize for your experience and hope you do give us a second chance. We do thank you for choosing the Best Western El Grande Inn and do hope you give us an opportunity for you to have an enjoyable stay with us the next time.

10/10 Excellent

Calvin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Operations Manager le 12 sept. 2023
Thank you for taking the time and giving us a rating which is always appreciated and once again thank you for choosing the Best Western El Grande Inn

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice. Will recommend. Price is a little high.
Séjour de 2 nuits en août 2023
Réponse de Operations Manager le 30 août 2023
We thank you for your rating and review which is always appreciated and thank you again for choosing the Best Western El Grande Inn

10/10 Excellent

Kristen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good stay
Beds were actually comfortable. It was quiet and clean. Restaurant was good and friendly. Love the private living and bedroom area in the king suite, with a bedroom door. Roomy.
Séjour de 1 nuit en août 2023
Réponse de operations manager le 8 août 2023
Thank you for taking the time and giving us a rating and review which is always important to us, and thank you again for choosing the Best Western El Grande Inn

4/10 Médiocre

Desiree

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en août 2023
Réponse de operations manager le 8 août 2023
Thank you for taking the time and giving us a rating which is important to us. We hope your stay was enjoyable and hope to see you on your next visit to Clearlake, and thank you again for choosing the Best Western El Grande Inn

2/10 Horrible

Parish

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This place was not worth what I paid per night for 3 days.
Séjour de 3 nuits en juillet 2023
Réponse de operations manager le 2 août 2023
Thank you for taking the time and giving us a rating and review. On behalf of the whole team we apologize for not meeting your expectations and truly hope you will give us a second chance.

10/10 Excellent

Maria R

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de operations manager le 11 juil. 2023
We thank you for taking the time and giving us a rating which is always appreciated and thank you again for choosing the Best Western El Grande Inn

8/10 Bien

Kari

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Tiny pool. Not the best soynd proof rooms. Front desk was really slow so font be in a hurry.
Séjour de 1 nuit en juillet 2023
Réponse de operations manager le 4 juil. 2023
Thank you for taking the time in giving us a rating and review which is important to us and thank you again for choosing the Best Western El Grande Inn

10/10 Excellent

Kimberly

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clearlake Best western
Best western is perfect in Clearlake. Near Redbud park where you can launch your boat. Great stay, clean , friendly staff
Séjour de 1 nuit en juin 2023
Réponse de operations manager le 27 juin 2023
Thank you for taking the time in giving us a rating and review which is always appreciated. We are delighted you enjoyed your stay and thank you again for choosing the Best Western El Grande Inn

10/10 Excellent

Patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Food in house
Séjour de 3 nuits en juin 2023
Réponse de operations manager le 22 juin 2023
Thank you for taking the time and giving us a rating and review which is always appreciated and thank you again for choosing the Best Western El Grande Inn

10/10 Excellent

Lance

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Even though somehow our reservation for the first night for smoking room was somehow messed up, We still had an enjoyable time. We really liked the swimming pool and the hot tub. We really enjoyed the courtyard and the restaurant. We really appreciated the security and the parking convenience for my boat. We really like that everything was in close proximity, supermarket, the restaurant, gas stations and especially the boat launch dock and bait shop. The staff was very friendly and helpful especially the guy at the front desk named James. We really enjoyed being able to get Netflix and YouTube on the television. We will definitely stay there again and recommended to our friends and family.
Séjour de 1 nuit en juin 2023
Réponse de operations manager le 27 juin 2023
Thank you for giving us a great rating and review which is always appreciated. We are truly delighted you enjoyed your stay here and thank you again for choosing the Best Western El Grande Inn

10/10 Excellent

Bertha

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We will come back again!
We had a great time the front desk person was very nice.
Séjour de 1 nuit en juin 2023
Réponse de operations manager le 20 juin 2023
We thank you for taking time in giving us a great rating which is always appreciated and thank you once again for choosing the Best Western El Grande Inn

8/10 Bien

Rosemary

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bed was amazingly comfortable. Shower water pressure could be increased. There seemed to be numerous people perusing the parking lot during the night making us feel unsafe about our vehicle.
Séjour de 1 nuit en juin 2023
Réponse de operations manager le 20 juin 2023
Thank you for taking the time and giving us a rating and review which is always important to us, and thank you again for choosing the Best Western El Grande Inn

10/10 Excellent

Christina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2023
Réponse de operations manager le 20 juin 2023
Thank you for taking the time in giving us a great rating which says everything without giving us a review. Thank you again for choosing the Best Western El Grande Inn

8/10 Bien

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
tons of construction workers in the parking lot, playing their music loudly and drinking after 5 pm. Cars pulling in and deals going down, got to get more "go fast' for tomorrows shift. Had to move my car bc one construction truck parked @ 1 foot from my drivers' door, that when I noticed a delivery being made, and I am not talking "food' but "go-go". Room was nice and staff friendly.
Séjour de 1 nuit en juin 2023
Réponse de operations manager le 16 juin 2023
Thank you for your rating and review which is always appreciated, and thank you again for choosing the Best Western El Grande Inn

6/10 Satisfaisant

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel is really the tale of two properties. There are aspects which are awesome, and then others that are disappointing. The hotel is old but it has had some obvious renovations that make this place feel like a Time Capsule, like a step back in time when hotels were about the experience not just a place to lay your head. The interior atrium is gorgeous and warm. It is a huge open area, lit with warm glowing amber lights, a fountain gurgles in the center area, and all around are common seating areas to enjoy with fellow travelers. The cantina is relaxed and serves decent cocktails. The staff is wonderfully helpful, and their help really adds to the experience. The room… this is a non-smoking establishment but the two rooms I was shown both stunk of recently smoked cigarettes. So much so I ensured that the odors were documented prior to me moving my things into the room. The aircon worked fine, but the plumbing was annoying. All through the night, there was a loud and slightly disconcerting sound emanating from the water pipes. Like a large mass of air was moving around in them. Outside was a mess. The parking lot was filled with muddy pickups from either a mine or oul&gas project. The big chunks of mud occupied every parking spot. Unrelated were the dog owners allowing their mutts to run unleashed. Minus the parking lot and plumbing it was okay. Wouldn’t stay again.
Réponse de operations manager le 16 juin 2023
Thank you for taking the time in giving us a rating and review which is always appreciated and important to us. We truly hope you give a another chance if you come back to the Clearlake area. So thank you for choosing the El Grande Inn

6/10 Satisfaisant

Archana

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Area near property feels unsafe at sometimes. But it is walking distance to Lower lake area. Not very happening area.
Séjour de 2 nuits en mai 2023
Réponse de operations manager le 16 juin 2023
Thank you for taking the time for giving us a rating and review. We do hope overall you did enjoy your stay here and once again thank you for choosing the Best Western El Grande Inn

4/10 Médiocre

Nikolas

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This place way overcharges and is running outdated everything. Avoid this area in general tons of crackheads and police activity. Tons of noise through paper thin windows can hear people talking in parking lot at any time. Not to mention traffic noise. Outdated furniture and amenities from 1980. Holes in the bath area and plugs that are unscrewed and sitting beside it. Poor water pressure in many rooms toilets barely flush. Trash left behind chairs and visible grime on tables/surfaces. Stay elsewhere for less money for better facility. This hotel should be half the price it charges you can stay at WorldMark, Hampton Inn, the Hilton Marriott and Westin for cheaper than this pile of junk.
Séjour de 1 nuit en mai 2023

6/10 Satisfaisant

Marvin

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The property and the rooms are not well maintained. pool is dirty and water pressure very disappointing.
Séjour de 1 nuit en mai 2023
Réponse de operations manager le 9 mai 2023
Thank you for giving us a rating and review which is always appreciated. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Cali

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de operations manager le 7 avr. 2023
Thank you for taking the time for giving us a rating which is always appreciated and thank you again for choosing the Best Western El Grande Inn

6/10 Satisfaisant

Richard

Séjour de 1 nuit en février 2023
Réponse de operations manager le 7 avr. 2023
Thank you for taking the time and giving us a rating which is always important to us and thank you for choosing the Best Western El Grande Inn

4/10 Médiocre

Devaki

10/10 Excellent

David

8/10 Bien

Prashant, San Jose

Séjour de 1 nuit en novembre 2022

2/10 Horrible

Michael

Voyage d’affaires
Les points forts : Propreté et personnel et service
The hotel is located in impoverished area. Overall hotel is good. They could improve on a few things such as provide plug-ins for the chargers. Otherwise, a bit more expensive for the price. definitely not worth the money.
Séjour de 2 nuits en novembre 2022

8/10 Bien

Aprill

Voyage d’affaires
Les points forts : Personnel et service et confort de la chambre
Not my 1st Choice in Clearlake
Check in was easy. My room was right off the elevator but the bedroom is back far enough that it wasn't noisy. The noise came from the street traffic (very noticeable). Room was large with a "living room" with couch that had pull out bed, a sink area with microwave and refrigerator, and separate bedroom. Bathroom shower had hair in it and the floor is in poor condition. There is a large patch on the ceiling in the bedroom and the carpet looks like it's about 30 years old. It's right across the street from a grocery store and restaurant. I wouldn't walk around here at night. The choices are slim in Clearlake so it's an adequate hotel. I prefer the Clearlake Cottages which are right on the water and further away from street traffic.
Séjour de 1 nuit en octobre 2022

10/10 Excellent

Carl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2022

6/10 Satisfaisant

Kay

Voyage d’affaires
Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en septembre 2022

8/10 Bien

julie, la grange

Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Once again the hot tub was not functioning The restaurant was closed Room was clean but smells bad of cigarettes smoke older carpet could be the cause. and people hanging out in stairwells smoking . Some resident transient we're cruising through lobby areas. Every hour all day and night a slamming door of some kind Bottom line I would stay again just now I know what is expected you don't know until you stay
Séjour de 1 nuit en septembre 2022
Réponse de operations manager le 20 sept. 2022
Thank you for taking the time for giving us a review and rating which is important to us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2022
Réponse de operations manager le 6 sept. 2022
Thank you for taking the time for giving us a rating which is always important to us and your rating says everything if there was a review, and thank you again for choosing the Best Western El Grande Inn

8/10 Bien

Carolyn

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Free parking, a few restaurants within walking distance. No free breakfast; fairly expensive on-site restaurant that serves a good meal.
Séjour de 1 nuit en juillet 2022
Réponse de operations manager le 23 août 2022
Thank you for taking the time and giving us a rating and a review and thank you for choosing the Best Western El Grande Inn

8/10 Bien

sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2022

8/10 Bien

sonya

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean older Hotel. Well-maintained and very courteous and helpful staff
Séjour de 1 nuit en août 2022
Réponse de operations manager le 23 août 2022
Your rating and review are very important to us, and thank you for choosing the Best Western El Grande Inn

6/10 Satisfaisant

Laura

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Very dated, outside is SCARY! It needs to be gated people that are obviously on drugs were everywhere in the parking lot. We literally watched a car get stolen, the cops were called and they didn't even do anything the drove right by the Thebes sitting in the car and NEVER drove back by.
Séjour de 1 nuit en août 2022
Réponse de operations manager le 16 août 2022
Thank you for taking the time to give us a review and rating. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We do hope you consider us again and thank you for choosing the Best Western El Grande Inn

6/10 Satisfaisant

Lorenzo

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Nice Stay for What We Needed It For
We stayed here as we do every year for a family reunion in Clearlake. The only issue was that the shower did not get hot at all. Otherwise, the room was everything that we hoped for.
Séjour de 2 nuits en août 2022
Réponse de operations manager le 16 août 2022
Thank you for your rating and review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Satisfaisant

Michael

Voyage d’affaires
Les points forts : Propreté et personnel et service
Wi-Fi either doesn’t work or wait to slow like 1 to 2 MB. It simply doesn’t work. They should fix it as soon as possible. Overall I have $180 for one night is a little bit steep. Call especially during the weekdays.
Séjour de 1 nuit en août 2022

8/10 Bien

Ping

Les points forts : Propreté
Séjour de 1 nuit en juillet 2022

10/10 Excellent

weixin

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Good position
Séjour de 1 nuit en juin 2022

2/10 Horrible

Joshua

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No hot water and no water pressure. Moved rooms twice and having difficulty getting a refund.
Séjour de 1 nuit en juin 2022