Avis sur Holiday Inn Express Chicago - Magnificent Mile, an IHG Hotel
Holiday Inn Express Chicago - Magnificent Mile, an IHG Hotel
640 N Wabash Ave, Chicago, IL
Avis
8,4
Très bien
8,6/10
Propreté
8,8/10
Personnel et service
8,0/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Jaleel M. le 14 avr. 2024
Dear Luc, First and foremost, thank you for choosing the Hotel Cass an IHG Holiday Inn Express, what an amazing review to read! and for all the wonderful comments about our hotel. It was an honor serving you and we look forward to welcoming you again for another enriching experience with us.
8/10 Bien
Marie-Elaine
Voyage en famille
14 nov. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Marie-Elaine
Séjour de 6 nuits en octobre 2023
Réponse de Jack le 16 nov. 2023
Thank you very much for your review. We appreciate your feedback.
6/10 Satisfaisant
raymond
10 juil. 2019
Les points forts : Propreté et personnel et service
Hôtel correct
raymond
Séjour de 4 nuits en juillet 2019
10/10 Excellent
Voyageur vérifié
Voyage en famille
17 mai 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en mai 2019
6/10 Satisfaisant
Daniel, Sherbrooke
Voyage en couple
23 avr. 2019
Les points forts : Propreté
Les points faibles : Équipements
Daniel
Séjour de 4 nuits en avril 2019
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
14 nov. 2018
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en novembre 2018
10/10 Excellent
Catherine
2 mai 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Etape agreable hotel bien situé
Catherine
6/10 Satisfaisant
Sam, Paris 14eme
10 févr. 2018
Les points forts : Personnel et service
Hôtel sympa
Sam
Séjour de 3 nuits en février 2018
8/10 Bien
Benoit , paris
14 nov. 2017
Les points forts : Propreté et personnel et service
Benoit
Séjour de 1 nuit en novembre 2017
8/10 Bien
Patrick
12 nov. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Patrick
Séjour de 2 nuits en novembre 2017
10/10 Excellent
Marie-Claire
18 août 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Merveilleux hôtel
Marie-Claire
Séjour de 4 nuits en août 2017
8/10 Bien
Voyageur vérifié
27 mars 2017
Les points forts : Propreté et personnel et service
Voyageur vérifié
4/10 Médiocre
Max
12 nov. 2016
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No hot water, be ready for a cold shower
Max
8/10 Bien
Raphael
22 oct. 2016
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Très propre, Et bien placé !
Raphael
10/10 Excellent
Denis, banlieue de Montreal
5 sept. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pour visiter Chicago
Denis
10/10 Excellent
SARAI
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SARAI
Séjour de 2 nuits en avril 2024
10/10 Excellent
Anthony
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anthony
Séjour de 2 nuits en février 2024
Réponse de Jaleel M. le 20 avr. 2024
Dear Anthony,We appreciate the time you took to leave us a review! We hope to service you again soon!Best, Jaleel M.
8/10 Bien
Kari
Voyage en groupe
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kari
Séjour de 4 nuits en avril 2024
Réponse de Jaleel le 20 avr. 2024
Dear Kari, thank you for taking the time to leave us a review! We hope to service you again soon.Best, Jaleel M.
10/10 Excellent
Suphitcha
Voyage en famille
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Suphitcha
Séjour de 3 nuits en avril 2024
Réponse de Jaleel M. le 14 avr. 2024
First and foremost, thank you for choosing the Hotel Cass an IHG Holiday Inn Express, what an amazing review to read! and for all the wonderful comments about our hotel. It was an honor serving you and we look forward to welcoming you again for another enriching experience with us.
2/10 Horrible
Kenneth, Minneapolis
Voyage en famille
14 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
Kenneth
Séjour de 1 nuit en avril 2024
Réponse de Jaleel M. le 15 avr. 2024
Dear Kenneth, We apologize about the inconvenience of not having an upgrade to a double available as we were sold out on the room type. Unfortunately, we had you booked for a single queen, and wish an upgrade could've been available to better your stay. We hope to have you back for a better experience with us! Best, Jaleel M.
10/10 Excellent
Rebecca
Voyage en groupe
13 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Rebecca
Séjour de 4 nuits en mars 2024
Réponse de Jaleel M. le 14 avr. 2024
Dear Rebecca, First and foremost, thank you for choosing the Hotel Cass an IHG Holiday Inn Express, what an amazing review to read! and for all the wonderful comments about our hotel. It was an honor serving you and we look forward to welcoming you again for another enriching experience with us.
10/10 Excellent
Rushik
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rushik
Séjour de 2 nuits en mars 2024
Réponse de Jaleel M. le 13 avr. 2024
Dear Rushik, First and foremost, thank you for choosing the Hotel Cass an IHG Holiday Inn Express, what an amazing review to read! and for all the wonderful comments about our hotel. It was an honor serving you and we look forward to welcoming you again for another enriching experience with us.
2/10 Horrible
oluwatomisin
11 avr. 2024
oluwatomisin
Séjour de 2 nuits en avril 2024
Réponse de Jaleel M. le 13 avr. 2024
Dear Oluwatomisin, I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
10/10 Excellent
Lauren
9 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lauren
Séjour de 4 nuits en mars 2024
Réponse de Jaleel M. le 13 avr. 2024
Dear Lauren,First and foremost, thank you for choosing the Hotel Cass an IHG Holiday Inn Express, what an amazing review to read! and for all the wonderful comments about our hotel. It was an honor serving you and we look forward to welcoming you again for another enriching experience with us.
8/10 Bien
Meenakshi
8 avr. 2024
Meenakshi
Séjour de 2 nuits en mars 2024
Réponse de Mariam le 10 avr. 2024
Dear Meenakshi,We're pleased to hear that you had a positive experience overall.Your feedback is important to us, and we're always striving to improve. If there's anything specific you feel we could do better to earn a higher rating next time, please don't hesitate to let us know.We appreciate your patronage and hope to have the opportunity to welcome you back for an even better stay in the future.Best regards,
8/10 Bien
William
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
William
Séjour de 3 nuits en avril 2024
Réponse de Mariam le 10 avr. 2024
Dear William,We're pleased to hear that you had a positive experience overall.Your feedback is important to us, and we're always striving to improve. If there's anything specific you feel we could do better to earn a higher rating next time, please don't hesitate to let us know.We appreciate your patronage and hope to have the opportunity to welcome you back for an even better stay in the future.Best regards,
10/10 Excellent
Jianrong
Voyage en famille avec de jeunes enfants
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Jianrong
Séjour de 1 nuit en avril 2024
Réponse de Mariam le 10 avr. 2024
Dear Jianrong,Thank you for sharing your feedback with us. We're delighted to hear that you found our hotel to be very clean and sanitary.We apologize for any inconvenience caused by the size of the room and the lack of a hair dryer. Your comments are valuable to us, and we'll certainly take them into consideration as we continue to enhance our guest experience.We appreciate your patronage and hope to have the opportunity to welcome you back for an improved stay in the future.Best regards,
10/10 Excellent
Catalina
5 avr. 2024
Catalina
Séjour de 3 nuits en mars 2024
10/10 Excellent
ZABEEN, lexington
4 avr. 2024
ZABEEN
Séjour de 1 nuit en avril 2024
10/10 Excellent
Jenny
Voyage en famille
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jenny
Séjour de 3 nuits en mars 2024
Réponse de Mariam le 2 avr. 2024
Dear Jenny,Thank you for choosing to stay at our hotel and for taking the time to share your positive feedback with us! We're thrilled to hear that you had a wonderful experience during your time with us and that our staff's friendliness and helpfulness enhanced your stay.It's fantastic to know that you enjoyed your time here and that you would consider staying with us again in the future. We would be absolutely delighted to welcome you back for another enjoyable stay whenever your travels bring you our way.Should you have any questions or special requests for your future visits, please feel free to reach out to us directly. We're always here to assist you and ensure that you have a comfortable and memorable stay each time you choose to stay with us.Thank you again for your kind words, and we look forward to welcoming you back soon!Warm regards,
10/10 Excellent
Christy
Voyage en famille
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christy
Séjour de 3 nuits en mars 2024
Réponse de Valeriia le 31 mars 2024
Dear Christy,First and foremost, thank you for choosing the Hotel Cass an IHG Holiday Inn Express, what an amazing review to read! and for all the wonderful comments about our hotel. It was an honor serving you and we look forward to welcoming you again for another enriching experience with us.
10/10 Excellent
Annemarie
30 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Annemarie
Séjour de 1 nuit en mars 2024
Réponse de Jaleel le 30 mars 2024
Dear Annemarie, thank you for leaving us a great review! We appreciate you taking the time! Hope to have you back soon! Best, Jaleel M.
8/10 Bien
MARIA DE LOURDES
Voyage en famille
29 mars 2024
Les points forts : Propreté et équipements
MARIA DE LOURDES
Séjour de 1 nuit en mars 2024
Réponse de Valeriia le 30 mars 2024
First and foremost, thank you for choosing the Hotel Cass an IHG Holiday Inn Express, what an amazing review to read! and for all the wonderful comments about our hotel. It was an honor serving you and we look forward to welcoming you again for another enriching experience with us.
8/10 Bien
Andrea
29 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Andrea
Séjour de 1 nuit en mars 2024
Réponse de Valeriia le 30 mars 2024
First and foremost, thank you for choosing the Hotel Cass an IHG Holiday Inn Express, what an amazing review to read! and for all the wonderful comments about our hotel. It was an honor serving you and we look forward to welcoming you again for another enriching experience with us.
8/10 Bien
M, Brussels
Voyage en couple
29 mars 2024
M
Séjour de 4 nuits en mars 2024
Réponse de Valeriia le 30 mars 2024
Dear Michelle, Thank you for sharing your feedback with us. First and foremost, thank you for choosing the Hotel Cass an IHG Holiday Inn Express. However, we are deeply sorry to learn that your experience did not meet your expectations. We strive to provide accurate representations of our rooms through our booking platforms, and we apologize if the room you received did not match the images you saw during booking. Your feedback will be reviewed by our team to ensure that our online images accurately reflect the reality of our accommodations. Furthermore, we are disappointed to hear that you found our rooms to be smaller than anticipated. We understand that space can be a concern, especially in city hotels, and we regret any discomfort this may have caused. We appreciate your valuable feedback as it helps us identify areas for improvement. We sincerely hope that you will consider giving us another opportunity to provide you with the exceptional stay you deserve.
8/10 Bien
Sang Hyun, New Brighton
28 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Sang Hyun
Séjour de 3 nuits en mars 2024
Réponse de Valeriia le 30 mars 2024
First and foremost, thank you for choosing the Hotel Cass an IHG Holiday Inn Express, what an amazing review to read! and for all the wonderful comments about our hotel. It was an honor serving you and we look forward to welcoming you again for another enriching experience with us.
8/10 Bien
Desmond
Voyage en groupe
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Desmond
Séjour de 1 nuit en mars 2024
Réponse de Valeriia le 30 mars 2024
First and foremost, thank you for choosing the Hotel Cass an IHG Holiday Inn Express, what an amazing review to read! and for all the wonderful comments about our hotel. It was an honor serving you and we look forward to welcoming you again for another enriching experience with us.
8/10 Bien
Jiwei
27 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jiwei
Séjour de 3 nuits en mars 2024
Réponse de Valeriia le 30 mars 2024
First and foremost, thank you for choosing the Hotel Cass an IHG Holiday Inn Express, what an amazing review to read! and for all the wonderful comments about our hotel. It was an honor serving you and we look forward to welcoming you again for another enriching experience with us.
10/10 Excellent
Ann
Voyage en couple
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ann
Séjour de 4 nuits en mars 2024
Réponse de Valeriia le 25 mars 2024
First and foremost, thank you for choosing the Hotel Cass an IHG Holiday Inn Express, what an amazing review to read! and for all the wonderful comments about our hotel. It was an honor serving you and we look forward to welcoming you again for another enriching experience with us.
10/10 Excellent
Nancy
Voyage en groupe
19 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nancy
Séjour de 3 nuits en mars 2024
Réponse de Mariam le 21 mars 2024
Dear Nancy,Thank you for sharing your feedback. We're delighted to hear that you found our location to be centrally located, with amenities within walking distance and just an 8-minute walk to the river.We appreciate your positive comments and hope to have the opportunity to welcome you back again soon.Best regards,
10/10 Excellent
Roberto
Voyage en couple
14 mars 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Roberto
Séjour de 2 nuits en mars 2024
Réponse de Mariam le 17 mars 2024
Thank you for your glowing review! We are thrilled to hear that you had a fantastic experience during your recent stay with us at Holiday Inn Express Chicago - Magnificent Mile. Our team takes great pride in providing exceptional service, and it's wonderful to know that our staff's friendliness and outgoing nature left a positive impression on you.We're delighted that you enjoyed our delicious breakfast offerings. Simple yet delicious is what we aim for, and we're glad it hit the mark for you.It's an honour to be considered your first choice for hotels in the Chicago area. We can't wait to welcome you back for another memorable stay. Should you need any assistance or have any special requests for your next visit, please don't hesitate to let us know.Thank you once again for your kind words, and we look forward to hosting you again soon!Warm regards,
6/10 Satisfaisant
Shantinique
11 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Shantinique
Séjour de 2 nuits en mars 2024
Réponse de Jaleel M. le 13 mars 2024
Dear Shantinique, Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
2/10 Horrible
Jude Marc, Columbus
5 mars 2024
Les points forts : Propreté et personnel et service
Jude Marc
Séjour de 2 nuits en mars 2024
Réponse de Mariam le 8 mars 2024
Dear Jude,Thank you for taking the time to provide feedback on your recent stay. We're disappointed to see that your experience fell short of your expectations, as indicated by your rating of 1 out of 5.We value your feedback and would appreciate the opportunity to learn more about the specific issues you encountered during your stay so that we can address them promptly and improve our services for future guests.Please feel free to reach out to us directly to discuss your concerns further. We genuinely hope to have the chance to regain your trust and welcome you back for a much-improved experience.Warm regards,
10/10 Excellent
Shantel
Voyage en couple
4 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shantel
Séjour de 1 nuit en mars 2024
Réponse de Mariam le 8 mars 2024
Dear Shantel,Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you rated your experience a perfect 5 out of 5! Your satisfaction is our top priority, and we are delighted to have met your expectations.We hope to have the pleasure of welcoming you back for another outstanding stay in the near future.Warm regards,
8/10 Bien
Parvaneh
Voyage en famille
4 mars 2024
Les points forts : Propreté
Parvaneh
Séjour de 3 nuits en février 2024
Réponse de Mariam le 8 mars 2024
Dear Parvaneh,Thank you for taking the time to share your feedback following your recent stay with us. We're delighted to hear that you found our hotel's location convenient for exploring the vibrant Michigan Ave area and nearby attractions like the Trump Tower and shopping centers.It's wonderful to hear that you enjoyed our breakfast offerings, and we're pleased that you found them satisfying. We strive to provide a variety of options to cater to different preferences, and we're glad to hear that you found the selection to your liking.We understand that parking can sometimes be a challenge in downtown areas, and we apologize for any inconvenience you experienced in this regard. We're glad to hear that you found our hotel to be within walking distance of attractions like the river cruise, making it convenient for you to explore the area.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,
10/10 Excellent
Frederic
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Frederic
Séjour de 6 nuits en février 2024
Réponse de Jaleel M. le 4 mars 2024
Dear Frederic, First and foremost, thank you for choosing the Hotel Cass an IHG Holiday Inn Express, what an amazing review to read! and for all the wonderful comments about our hotel. It was an honor serving you, we do apologize about the surrounding disturbances but look forward to welcoming you again for another enriching experience with us.
10/10 Excellent
zeinab
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
zeinab
Séjour de 2 nuits en février 2024
Réponse de Jaleel M. le 27 févr. 2024
Dear ZeinabFirst and foremost, thank you for choosing the Hotel Cass an IHG Holiday Inn Express, what an amazing review to read! and for all the wonderful comments about our hotel. It was an honor serving you and we look forward to welcoming you again for another enriching experience with us.Sincerely,Jaleel M.
8/10 Bien
Jen
Voyage en famille
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jen
Séjour de 2 nuits en février 2024
Réponse de Jaleel M. le 27 févr. 2024
Dear Magaly VasquezFirst and foremost, thank you for choosing the Hotel Cass an IHG Holiday Inn Express, what an amazing review to read! and for all the wonderful comments about our hotel. It was an honor serving you and we look forward to welcoming you again for another enriching experience with us.Sincerely,Jaleel M
10/10 Excellent
Luke
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Luke
Séjour de 2 nuits en février 2024
Réponse de Jaleel M. le 27 févr. 2024
Dear Luke,First and foremost, thank you for choosing the Hotel Cass an IHG Holiday Inn Express, what an amazing review to read! and for all the wonderful comments about our hotel. It was an honor serving you and we look forward to welcoming you again for another enriching experience with us.Sincerely,Jaleel M.
6/10 Satisfaisant
Genevieve
Voyage en famille
25 févr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Genevieve
Séjour de 1 nuit en février 2024
Réponse de Jaleel M. le 27 févr. 2024
Dear Genevieve,Thank you for taking the time to tell us about your experience at Holiday Inn Express CHICAGO - MAGNIFICENT MILE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Jaleel M