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Avis sur Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel

3 out of 5
Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel
6600 N. Mannheim Rd building 1, Rosemont, IL

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 448 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 304 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 129 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 57 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 63 avis sur 1001." "

8,6/10

Propreté

8,6/10

Personnel et service

7,8/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Sylvain

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great!
Séjour de 1 nuit en septembre 2023
Réponse de Customer Service le 15 sept. 2023
Thank you for sharing, Sylvain!At Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Accueil agréable Chambre propre et grande Machine à café dispo dans chambre
Séjour de 1 nuit en février 2020
Réponse de Julian le 20 févr. 2020
Thank you for visiting Edward Hotel

10/10 Excellent

Giuseppe

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en février 2020
Réponse de Dan le 19 févr. 2020
Thanks for visiting

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
L'accueil a été froid, pas très cordial. Le départ a été très long parce qu'il n'y avait qu'un seul employé au pupitre.
Séjour de 2 nuits en novembre 2019

6/10 Satisfaisant

Carl, Montreal, Qc

Voyage d’affaires, Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Nothing special, it seems to be a ''Banner Hotel'' getting old and then they apply a new name on it till they re-do the complete place... you'll feel like in the 80's, no restaurant, no bar in the hotel, no safe and fridg in rooms...old carpets and decoration, It feels like a old retirement center! At least beds were confortable!
Séjour de 3 nuits en novembre 2019
Réponse de Dan le 8 déc. 2019
Thanks for your feedback as we will do our best to accommodate your needs and issues you experienced on your previous stay.

8/10 Bien

PIERRE

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en octobre 2019
Réponse de Daniel le 26 oct. 2019
Thank you for visiting Edward Hotel

10/10 Excellent

Véronique

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hotel tout proche des services de location de voiture, très pratique. Des restaurants à proximité et une station essence en face pour faire le plein avant de rendre la voiture, tout proche du All state arena aussi. petit dejeuner standard mais varié, en supplément de la chambre mais pour $10 ça vaut franchement le coup. Salle de gym opérationnelle mais sans plus (des appareils hors état). Le personnel a été très à l'écoute et super sympa notamment avec la laverie (guest laundry) mise à disposition.
Séjour de 2 nuits en juillet 2019

8/10 Bien

Eswar

Séjour de 1 nuit en avril 2024

10/10 Excellent

John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The check in desk was well staffed for little to no wait. The restaurant is very visible and time open well documented. The check in person listed all the restaurant and activities while getting my room.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 23 avr. 2024
John, it's fantastic to hear that your experience at Staybridge Suites Chicago O'Hare - Rosemont was prompt and informative, from the efficient check-in process to the clear signage on our restaurant and activities. We're glad our team was able to assist with making your stay enjoyable and we hope to welcome you back in the future.

10/10 Excellent

Diane

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Awesome lobby and amenities
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 20 avr. 2024
Diane, it's fantastic to hear you appreciate the exceptional lobby and features at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. We strive to offer amenities that are sure to enhance our guests' experience. We hope to see you back soon!

10/10 Excellent

Pamela, Springfield

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed the night before an O’Hare flight to avoid a stressful commute. Fantastic- suite had everything for a relaxing evening. Staff was super helpful re: airport shuttle and wifi. This will be my new airport stopover hotel.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 19 avr. 2024
Pamela, it's wonderful to hear that Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel made your evening relaxing and your airport commute less stressful. We're glad to know our team members were instrumental in assisting with your airport shuttle and WiFi. We're thrilled to be your choice for any future airport layovers. Safe travels always!

4/10 Médiocre

Brendan

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 19 avr. 2024
Brendan, it's disappointing to learn that your experience didn't meet your expectations. We take all feedback into consideration to make necessary improvements. We hope you will give us another chance to provide you with a better experience.

8/10 Bien

Kevin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and friendly staff
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 16 avr. 2024
Kevin, thank you for choosing to stay at the Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. We are thrilled to hear that you found our team members both welcoming and warm. We strive to create a hospitable environment for all our guests. Please choose to stay with us again the next time you're in the area.

4/10 Médiocre

Breanne

Shuttle took forever
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 12 avr. 2024
Breanne, we are genuinely sorry to hear that you experienced an extended wait time for the shuttle service. We strive to ensure our guests have a seamless transit experience, and we apologize if we fell short of these expectations during your visit. We thank you for bringing this to our attention and assure you it will be addressed. Despite this, we hope you were able to enjoy other aspects of your stay.

10/10 Excellent

Edmund

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 12 avr. 2024
Edmund, thank you for taking the time to rate your visit to Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. We are delighted to know you had a pleasant experience. We're looking forward to welcoming you back. Safe travels!

10/10 Excellent

Anamaria

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I choose this hotel because it is conveniently located to the rental return, it is very clean and it is very close to the airport for a quick uncomplicated access for an early flight. However breakfast opens at 6: 30 and I can never eat before I leave for my flight. Also I don't care for paying extra for parking.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 10 avr. 2024
Anamaria, thank you for your high praise for Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. We're thrilled to hear you found our location to be convenient for your needs and appreciated our spotless environment. We understand your concern about the breakfast timing and we'll take your feedback into consideration. Also, regarding the parking fees, they allow us to maintain and secure our facilities. We hope to see you again on your next trip out of town!

10/10 Excellent

Magaly De

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 10 avr. 2024
Magaly, thank you for choosing to stay with us at the Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel, and sharing your rating. From the score it appears you had a wonderful stay, and we're delighted to know this. We appreciate your feedback and look forward to welcoming you back for another memorable stay in the future.

10/10 Excellent

gina

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
It was clean and ! The front desk customer service was very helpful
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 8 avr. 2024
Gina, it's fantastic to hear about your recent stay at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. We are thrilled to know you found the hotel immaculate and our front desk team members supportive. It's always encouraging when our guests acknowledge the good work of our team. We hope you consider us for your next visit to Chicago.

10/10 Excellent

MBOLA RAYMOND

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
easy to access to I 294 and very near to the O'hare airport
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 8 avr. 2024
Raymond, thank you for sharing your recent experience at Staybridge Suites Chicago O'Hare - Rosemont. We're thrilled to know that our hotel's accessibility and proximity to the airport made your stay more convenient. We hope your travels bring you back to us soon.

10/10 Excellent

Macie

Voyage d’affaires
I came in late and checked out early due to a missed flight. Something was wrong with the front desk computer so the lady took me to my room first instead of making me wait any longer, then she dealt with the computer issue. She didn’t have to. That was nice. The free shuttle back to the airport was appreciated after all the Uber fees I’d occurred from my trip and so was the free continental breakfast. It wasn’t luxury, but it topped my expectations for sure.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 5 avr. 2024
Macie, it's wonderful to know that Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel provided an experience that exceeded your expectations. We're delighted to hear that our colleague showed care by prioritizing your comfort over logistical matters. Your commendations on our complimentary airport shuttle and breakfast are also greatly appreciated. Your satisfaction is our top priority and we can't wait to offer you another memorable experience during your next stay.

10/10 Excellent

Car

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was great. Nice convenient restaurant.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 2 avr. 2024
Car, thank you for your kind words about your stay at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. We are thrilled to hear your experience with our team members and the restaurant exceeded your expectations. We look forward to welcoming you back in the future.

10/10 Excellent

Falisa

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I think the desk assistant Alyssa is amazing. Also, Victoria in sales booking is awesome!!
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 31 mars 2024
Falisa, it warms our hearts to hear such wonderful feedback about our team members Alyssa and Victoria at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. They strive to make every guest's experience extraordinary. We will pass along your kind words. We hope to welcome you back in the future.

10/10 Excellent

moussoulimi, Fort Worth

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a pleasant stay.
Séjour de 5 nuits en mars 2024
Réponse de Customer Service le 30 mars 2024
Moussoulimi, thank you for sharing your feedback. We're glad to hear that you had a pleasant experience at the Staybridge Suites Chicago O'Hare - Rosemont. We strive to provide our guests with enjoyable stays and your comments are testament to our efforts. Looking forward to welcoming you back in the future.

10/10 Excellent

Sheryl F.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mars 2024
Réponse de Customer Service le 28 mars 2024
Sheryl, thank you for leaving your rating for Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. It appears you had a satisfying experience, and we thank you for choosing us during your visit. Should you return to our area, we'd be delighted to host you again.

10/10 Excellent

Arielle, london

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
lovely staff, so close to airport and airport shuttle super regular. would highly recommend
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 26 mars 2024
Arielle, thank you for choosing the Staybridge Suites Chicago O'Hare - Rosemont and recommending us! We're delighted you found our location convenient and appreciated our regular shuttle service. Our team members continuously aim to provide a memorable stay. We look forward to hosting you again in the future.

10/10 Excellent

Toby

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 18 mars 2024
Toby, we're thrilled to hear you enjoyed your stay at Staybridge Suites Chicago O'Hare - Rosemont. It's wonderful to know about your positive experience. We look forward to welcoming you back for another great stay.

8/10 Bien

Emma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 13 mars 2024
Emma, thank you for sharing your rating of Staybridge Suites Chicago O'Hare - Rosemont. We're thrilled to know you had a good stay with us. We look forward to welcoming you back for an even more satisfying experience in the future.

10/10 Excellent

Car

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The staff was great. A nice restaurant and happy hour.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 6 mars 2024
Car, thank you for taking the time to share your positive experience at Staybridge Suites Chicago O'Hare - Rosemont. We're thrilled to hear that you appreciated our team members and dining options. Your comments about the enjoyable happy hour are especially appreciated. We look forward to the pleasure of welcoming you back soon.

10/10 Excellent

Crystal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 5 mars 2024
Thank you for sharing your perfect rating with us, Crystal!It's wonderful to see how much you appreciated your time at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel! We want everyone to feel right at home at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room had everything I could have asked for. Very clean and modern looking. Would definitely recommend and will book next time I’m in the area. Close enough to walk to Allstate arena, too.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 29 févr. 2024
Richard, we're thrilled to learn that everything in your room at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel was just as you desired. It's wonderful to hear that our contemporary aesthetic and cleanliness left an impression. Your recommendation to others and intent to return certainly brightens our day! How excellent that you could easily visit Allstate Arena from the hotel. We eagerly anticipate your next visit!

10/10 Excellent

Brian, Freeport

Voyage en couple
Very clean hotel with nice restaurant and a Portillo's next door.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 26 févr. 2024
Brian, it's heartening to hear your commendations about the cleanliness at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. We're also thrilled you appreciated the adjacent dining options. Thank you for sharing your experience and we hope to serve you again soon.

8/10 Bien

Plummer

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great experience. Room was wonderful.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 25 févr. 2024
Plummer, thank you for taking the time to share your experience at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. The team is delighted to hear that you found the room to be wonderful and enjoyed your stay overall. We hope to welcome you back soon for another great experience.

2/10 Horrible

Donald

Séjour de 1 nuit en février 2024
Réponse de Customer Service le 21 mars 2024
Thank you for sharing your feedback, Donald.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

10/10 Excellent

Monalisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
New hotels are always the best! Well be back!
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 15 févr. 2024
Monalisa, thank you for your eloquent words about Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. We're thrilled you appreciate our recent updates and exhilarated to hear that you are planning to return. We can't wait to welcome you back!

10/10 Excellent

Cherie

Voyage en couple
Room clean, property clean, friendly staff!
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 15 févr. 2024
Cherie, thank you for sharing your positive experience at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. We are delighted to hear that you appreciated our meticulousness and our friendly team members. We strive to provide our guests with an enjoyable stay and your feedback boosts our morale. We look forward to your return visit in the future.

10/10 Excellent

Talina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I love it.
Réponse de Customer Service le 10 févr. 2024
Talina, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel!

10/10 Excellent

Steve

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
My 1night stay was tremendous
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 5 févr. 2024
Steve, it's great to hear that your recent stay at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel was impressive. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excellent

Juan Francisco

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo muy bien, solo que es sofá cama muy pequeño para un adulto.
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 5 févr. 2024
Juan, gracias por tu comentario positivo sobre tu reciente estancia en el Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. Nos alegra que todo cumpliera con sus estándares. Tomamos nota de sus comentarios sobre el tamaño del sofá cama. Esta información nos ayuda a comprender mejor las preferencias de los huéspedes. Estamos deseando darle la bienvenida nuevamente.

10/10 Excellent

Maira

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing! Staff were busy but worked quickly! They were so friendly and welcoming! 10/10 definitely recommend!!
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 26 janv. 2024
Maira, thank you for sharing your wonderful experience at Staybridge Suites Chicago O'Hare - Rosemont. We're thrilled to hear that our team members left a positive impression on you with their receptive and welcoming demeanour. Looking forward to welcoming you back for another remarkable stay!

10/10 Excellent

Lynnae

Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 20 mars 2024
Thanks for the perfect rating, Lynnae!We're pleased to hear that you have fully enjoyed your stay at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Jimmy

Les points forts : Propreté
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 26 janv. 2024
Jimmy, thank you for making the Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel your destination during your recent travels. It thrills us to realize that your stay was satisfying. We appreciate you taking the time to share your 5-star review. We can't wait to welcome you back soon.

4/10 Médiocre

Andre

Voyage en groupe
Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 17 janv. 2024
Andre, it's regrettable to see your rating. We always aim to deliver a great experience for our guests and apologize if we didn't meet your expectations this time. Any specifics you could share would be invaluable for us to improve. We hope to have the chance to serve you better in the future.

10/10 Excellent

Maureen

Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The shower did not drain. The heater fan sounded like a her was landing However the desk staff was beyond helpful and friendly.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 14 janv. 2024
Maureen, thank you for your review. It's regrettable to hear about your issue with the bathroom and the noise from the heater. Your comfort is our primary concern. It's heartening though to hear your positive comments regarding our front desk team members who exceeded your expectations with their assistance and friendliness. We're looking forward to your next visit.

10/10 Excellent

Sandra

Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 3 févr. 2024
Thank you for the 5 out of 5 rating, Sandra!We're thrilled to see how much you enjoyed staying at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. We look forward to hosting you again in the near future! Thank you again for sharing.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Snowing days
I had a great one day stay with all the heavy snow that arrived that day. The shuttle driver Sarg was an excellent and friendly driver. Felt very safe the couple of times i used the shuttle service that night. As for the female night desk clerk, oh my.....never seen anyone so rude in my life! My wife was blown away with her tone that night. Besides all that we enjoyed ourselves at that beautiful hotel.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 11 janv. 2024
Greetings, it's uplifting to hear about your positive experience at Staybridge Suites Chicago O'Hare - Rosemont during the sudden heavy snow. Special recognition to Sarg who indeed contributes greatly to the overall guest experience with his excellent shuttle service.Considering the unfortunate incident with one of our night desk colleagues, please accept our regret that this aspect of your stay did not meet your expectations. Your comments have been noted for review and action as appropriate. Despite this, it's wonderful to know you and your wife still had an enjoyable stay at our beautifully designed hotel. We'd be thrilled to welcome you back soon.

10/10 Excellent

Andrea

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Andrea, thank you for choosing Staybridge Suites Chicago O'Hare - Rosemont during your recent visit. We're really pleased to note your high rating and feel encouraged that you had a positive experience with us. We look forward to welcoming you back on your next trip to Chicago. Safe travels!

6/10 Satisfaisant

Thomas

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Housekeeping terrible
Crumbs on our couch and apparently they didn't replace the sheets on the bed. We found several hairs on the bed
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 8 janv. 2024
Thomas, we appreciate your feedback following your recent stay. It's concerning to hear that your room was not up to the standard we strive for. Rest assured, we take your comments about cleanliness seriously and will use this as an opportunity to enhance our housekeeping protocols. Your comfort is our priority and we hope for a chance to provide a better experience in the future.

10/10 Excellent

Noemi

Les points forts : Propreté
Réponse de Customer Service le 9 févr. 2024
Noemi, it's amazing to hear about your 5-star experience at Staybridge Suites Chicago O'Hare - Rosemont. Our team members strive to provide our guests with top-notch service and it seems we hit the mark during your visit. We're eager for your return and can't wait to exceed your expectations once again.

10/10 Excellent

Anthony

Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 26 janv. 2024
Thank you for sharing, Anthony!At Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Arsalan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Thank you for the amazing rating, Arsalan!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel soon!Thanks again for leaving your feedback!