EXCELLENT CHOICE Publié le 12 janv. 2015 sur Hotels
I booked this hotel with little notice to attend a family funeral. Immediately after booking the reservation, I called the property to request a handicapped room as my mother needs grab bars and if available, a shower. The lady who answered the phone was extremely friendly and worked to make me feel confident that my request would be fulfilled. Upon arrival, not only was the room that I requested given to me, but it far exceeded my expectations. The staff was the most friendly people that I have ever met. They worked hard to ensure that our stay, especially that of my mother, was comfortable. The breakfast had a great variety, was well maintained and was delicious. Beds were comfortable as well and we all slept like rocks. I truly felt right at home. I have stayed in quite a number of hotels, and this experience was one of the best, especially in terms of customer service.
Commentaire laissé par : Direction de l'hôtel
21 mars 2015 par Julia, Direction de l'hôtel
Dear Ann, It was a pleasure to read such a wonderful review. Thank you so much for all of your kind words about our hotel and staff. I am very sorry to hear that you were in town for a family funeral, my condolences. I am truly happy to know that during your stay our team made sure you and your mother had everything you needed and were comfortable. It is extremely important to our staff that our guests feel at home and like part of the family, because to us, you are family. I cannot wait to share all of your kind words with our team. From all of us here at the Joliet South Fairfield Inn thank you! Take care and have a wonderful day.