Les notes se basent sur un nombre total de 97 avis vérifiés

4,2 sur 5
Recommandé par 91 % des clients
4,3 Propreté de la chambre
4,4 Services et personnel
4,3 Confort de la chambre
4,1 Conditions de l'hôtel
Avis Expedia vérifiés
2 sur 5
par un voyageur vérifié de Springfield, IL

Not worth the money

Publié le 1 août 2016 sur Orbitz
Les + : The staff were friendly.
Les - : Cleanliness, comfortable beds, get rid of the stale smoke smell in rooms. Smoking area away from the entrance.
If you are going to jack your prices up to double what they normally are for an event weekend (shameless money grab), then you should at least put a little more effort into your rooms and services. I don't normally stay in this hotel because I prefer the Hampton Inn in the same location. However, due to Lollapalooza (or something), all rooms at the Hampton were booked and The Fairfield was all I could get. The beds were old and uncomfortable. The room was supposed to be non-smoking but it clearly had been a smoking room at some point. It smelled awful. Combined with all the moisture in the room (because of the AC? Windows always had condensation on them), the stale smoke smell was intolerable. The carpets need shampooing. My white socks have never been so dirty after walking on the floors. I was deeply unsatisfied with my stay here and will never do so again. We paid double what we should have for a two night stay in a dirty, smelly, dank room because The Fairfield capitalized on the limited hotel space for an even that was an hour outside of the city. I will never stay here again even if it is my only option. The Fairfield needs to pick up it's game because there are ALWAYS other options. Go to the Hampton Inn. Clean rooms, excellent service, comfortable stay. The exact opposite of everything here
5 sur 5
par un voyageur vérifié

Ce voyageur n'a laissé qu'une note Publié le 29 juil. 2016 sur Hotels
3 sur 5
par Matthew de IL

Okay

Publié le 18 juil. 2016 sur Hotels
The booking did not match the room we were initially given (sitting area). However, the front desk associate was friendly and helpful in changing the booking. It sounded like Hotels.com and the hotel miscommunicated on what the room amenities were. My only complaint was the front desk supervisor would not address me directly, instead routing her answers through the associate, even though she was standing right in front of me and I was speaking directly to her. Not unforgivable because she was straightening things out, just kind of rude. Hotel is a bit pricey for the area, but not ridiculously so.
Commentaire laissé par : Direction de l'hôtel
25 juil. 2016 par Katy, Direction de l'hôtel
Dear Matthew, Thank you for your review. I am very sorry to hear that there was a miscommunication about your room type. I am very happy to hear that we were able to straighten this out for you. Your feedback will be shared with our supervisors to ensure that this issue is corrected moving forward. Thank you again for your feedback and have a wonderful day. Sincerely, Katy
5 sur 5
par Lynn de Mulvane kansas

Publié le 17 juil. 2016 sur Hotels
Was disappointed in the fact that the swimming pool was so cold and got into the hot tub and no jets to turn on that's a lot to pay when those don't work or the pool is too cold to get into other than that the stay was wonderful
Commentaire laissé par : Direction de l'hôtel
25 juil. 2016 par Katy, Direction de l'hôtel
Dear Lynn, Thank you so much for your feedback. I am truly sorry that the pool and hot tub did not meet your expectations during your stay. I will forward this issue to our Maintenance department to ensure that this is fixed moving forward. I am glad to hear that the rest of your stay was a wonderful experience for you. Thank you for your review and we will see you next time. Sincerely, Katy
4 sur 5
par un voyageur vérifié

Ce voyageur n'a laissé qu'une note Publié le 29 mai 2016 sur Hotels
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Brooklyn, NY

Nice, modern rooms and lobby. Convenient.

Publié le 3 mars 2016
Friendly staff. Convenient for travelers. Very nice rooms, and pool.
Commentaire laissé par : Direction de l'hôtel
4 mars 2016 par Katy, Direction de l'hôtel
Dear Single Traveler, Thank you so much for your review of our hotel. we are glad to hear our staff was friendly and that you enjoyed your room and the pool. We'll see you next time!
3 sur 5
par Daniel

Publié le 2 mars 2016 sur Hotels
Commentaire laissé par : Direction de l'hôtel
5 mars 2016 par Katy, Direction de l'hôtel
Dear Daniel, Thank you so much for your rating. We hope to see you if you are ever in the area again!
4 sur 5
par Bradley de Indianapolis

Publié le 16 févr. 2016 sur Hotels
Our stay was good. We had 2 problems with the room. The first is that the bathtub drained slowly and the window let in a lot of cold air. Told front desk attendant about the issues.
Commentaire laissé par : Direction de l'hôtel
23 avr. 2016 par Katy, Direction de l'hôtel
Hi Bradley, Thank you for taking the time to tell us about your experience. We are happy to hear that your stay was good. I would like to sincerely apologize about the issues you had in your room and thank you for bringing them to our attention. We greatly appreciate all of your feedback. We look forward to seeing you again soon. Have a great day! Sincerely, Katy
1 sur 5
par un voyageur vérifié de PR

NICE HOTEL, BUT DIRTY

Publié le 30 nov. 2015
Les - : CHANGE THE BATHTUBS
THE BATHROOM WAS DIRTY AND THE SOAP WAS USED. THE RUG WAS DIRTY, NEED A SHAMPOO. THE HALL WAS SMELLING BAD. PEOPLE WERE NICE. THEY TRIED TO CHANGE ME THE ROOM BUT THE OTHER ROOM WAS IN THE SAME CONDITION. I CHECKED OUT AND WENT TO ANOTHER HOTEL.
Commentaire laissé par : Direction de l'hôtel
4 déc. 2015 par Katy, Direction de l'hôtel
Dear Nancy, Thank you for your feedback about your experience at our hotel. I would like to sincerely apologize for the condition of your room. This is not at all the type of experience we want for our guests. I am sorry that we fell short of your expectations as well as our own. I will pass your feedback on to the appropriate hotel department. Thank you again for your review. Happy Holidays,
3 sur 5
par un voyageur vérifié

Publié le 19 oct. 2015 sur Hotels
Our stay was fine. I was a little taken aback by the price vs. the status of the hotel. I think the price is too high for the accomodation conditions (small pool/hot tub), mediocre bathroom set-up. Probably wouldn't stay again secondary to price.
Commentaire laissé par : Direction de l'hôtel
26 déc. 2015 par Katy, Direction de l'hôtel
Dear A Traveler, Thank you for taking the time to review our hotel. I would like to apologize that we did not meet all of your expectations. We always strive for 100% satisfaction. I am very sorry we fell short of this during your stay. We value the opinions our guests have and appreciate the feedback!