Les notes se basent sur un nombre total de 89 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4,2 sur 5
Recommandé par 95 % des clients
4,3 Propreté de la chambre
4,4 Services et personnel
4,3 Confort de la chambre
4,1 Conditions de l'hôtel
Ils ont payé. Ils ont séjourné.
Nous avons vérifié.
1 sur 5
par un voyageur vérifié de PR

NICE HOTEL, BUT DIRTY

Publié le 30 nov. 2015
Les - : CHANGE THE BATHTUBS
THE BATHROOM WAS DIRTY AND THE SOAP WAS USED. THE RUG WAS DIRTY, NEED A SHAMPOO. THE HALL WAS SMELLING BAD. PEOPLE WERE NICE. THEY TRIED TO CHANGE ME THE ROOM BUT THE OTHER ROOM WAS IN THE SAME CONDITION. I CHECKED OUT AND WENT TO ANOTHER HOTEL.
Commentaire laissé par : Direction de l'hôtel
4 déc. 2015 par Katy, Direction de l'hôtel
Dear Nancy, Thank you for your feedback about your experience at our hotel. I would like to sincerely apologize for the condition of your room. This is not at all the type of experience we want for our guests. I am sorry that we fell short of your expectations as well as our own. I will pass your feedback on to the appropriate hotel department. Thank you again for your review. Happy Holidays,
3 sur 5
Recommandé
pour Familles
par un voyageur vérifié

Publié le 19 oct. 2015 sur Hotels
Our stay was fine. I was a little taken aback by the price vs. the status of the hotel. I think the price is too high for the accomodation conditions (small pool/hot tub), mediocre bathroom set-up. Probably wouldn't stay again secondary to price.
Commentaire laissé par : Direction de l'hôtel
26 déc. 2015 par Katy, Direction de l'hôtel
Dear A Traveler, Thank you for taking the time to review our hotel. I would like to apologize that we did not meet all of your expectations. We always strive for 100% satisfaction. I am very sorry we fell short of this during your stay. We value the opinions our guests have and appreciate the feedback!
4 sur 5
Recommandé
pour Familles
par Gary

Publié le 8 sept. 2015 sur Hotels
Commentaire laissé par : Direction de l'hôtel
14 nov. 2015 par Katy, Direction de l'hôtel
Thanks for the 4 out of 5!
3 sur 5
Recommandé
pour Personnes en voyage d'affaires
par Thomas

Publié le 28 août 2015 sur Hotels
Commentaire laissé par : Direction de l'hôtel
7 nov. 2015 par Katy, Direction de l'hôtel
Thank you for rating our hotel.
3 sur 5
Recommandé
pour Escapade entre amis
par Thomas de St. Paul

Disappointed

Publié le 13 août 2015 sur Hotels
The room smelled musty. Not sure if this was from the air conditioner or residual smell from someone who smoked in the room. Either way it was not pleasant.
Commentaire laissé par : Direction de l'hôtel
7 nov. 2015 par Katy, Direction de l'hôtel
Thank you so much for your review. I would like to sincerely apologize that you were disappointed with your stay. This is not at all the type of experience we want for our guests. I will pass on your feedback to the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. I hope that you will give us another chance to win you back. Thank you again and have a great day.
5 sur 5
Recommandé
pour Personnes en voyage d'affaires
par Kendall D.

Great stay

Publié le 8 juil. 2015 sur Orbitz
Friendly staff, nice access to interstate, and McDonalds next door for my morning coffee!
4 sur 5
Recommandé
pour Étudiants
par un voyageur vérifié de Chicago

comfortable and convenient

Publié le 8 juin 2015
Les + : Proximity to Interstate and to my destination, Joliet Junior College Staff was very pleasant and efficient.
Les - : there was a cracked tile in bathroom floor that could be replaced
Situation : Very close proximity to Joliet Junior College where I had business
Room was clean, bed was comfortable, and the cookies and lemonade at front desk was a nice touch. I was given a bottle of water and a couple of snacks when I checked in. This was a pleasant surprise. I was in area for business and there were several hotels at the exit. I guess I will return here in the future.
Commentaire laissé par : Direction de l'hôtel
19 juin 2015 par Katy, Direction de l'hôtel
Hello, Thank you for sharing your great feedback with us. It is good to know that you had a comfortable and convenient stay with us. We look forward to welcoming you back next time business brings you to the area.
4 sur 5
Recommandé
pour Familles
par Richard

Publié le 12 mai 2015 sur Hotels
Commentaire laissé par : Direction de l'hôtel
22 août 2015 par Katy, Direction de l'hôtel
Thanks for the 4 stars!!!
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Nice hotel

Publié le 20 mars 2015
Les + : N/a
Les - : Automatic doors when entering kind of hard to carry luggage and open door
Situation : Shopping mall and restaurants all with in driving distances
Typical Fairfield hotel. Staff was all friendly, room was clean, breakfast buffets was good.
Commentaire laissé par : Direction de l'hôtel
19 juin 2015 par Katy, Direction de l'hôtel
Hi There, Thank you so much for your feedback! I am happy to hear that you enjoyed your stay with us.
5 sur 5
Recommandé
pour Familles
par Ann de Minnesota

EXCELLENT CHOICE

Publié le 12 janv. 2015 sur Hotels
I booked this hotel with little notice to attend a family funeral. Immediately after booking the reservation, I called the property to request a handicapped room as my mother needs grab bars and if available, a shower. The lady who answered the phone was extremely friendly and worked to make me feel confident that my request would be fulfilled. Upon arrival, not only was the room that I requested given to me, but it far exceeded my expectations. The staff was the most friendly people that I have ever met. They worked hard to ensure that our stay, especially that of my mother, was comfortable. The breakfast had a great variety, was well maintained and was delicious. Beds were comfortable as well and we all slept like rocks. I truly felt right at home. I have stayed in quite a number of hotels, and this experience was one of the best, especially in terms of customer service.
Commentaire laissé par : Direction de l'hôtel
21 mars 2015 par Julia, Direction de l'hôtel
Dear Ann, It was a pleasure to read such a wonderful review. Thank you so much for all of your kind words about our hotel and staff. I am very sorry to hear that you were in town for a family funeral, my condolences. I am truly happy to know that during your stay our team made sure you and your mother had everything you needed and were comfortable. It is extremely important to our staff that our guests feel at home and like part of the family, because to us, you are family. I cannot wait to share all of your kind words with our team. From all of us here at the Joliet South Fairfield Inn thank you! Take care and have a wonderful day.