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Avis sur Courtyard Chicago St. Charles

3 out of 5
Courtyard Chicago St. Charles
700 Courtyard Drive, St. Charles, IL

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 214 avis sur 383." "
Note des voyageurs de 8 (Bien), d’après 91 avis sur 383." "
Note des voyageurs de 6 (Satisfaisant), d’après 39 avis sur 383." "
Note des voyageurs de 4 (Médiocre), d’après 24 avis sur 383." "
Note des voyageurs de 2 (Horrible), d’après 15 avis sur 383." "

9,0/10

Propreté

9,0/10

Personnel et service

8,0/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Amélie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait pour business
Haut standing, mais il faut être véhiculé, sans voiture tout est loin. Mais chambre et petit déjeuner de qualité.
Séjour de 2 nuits en septembre 2018

8/10 Bien

Margie

Clean and quiet. Would definitely stay again.
Séjour de 2 nuits en avril 2024
Réponse de Courtyard St. Charles le 15 avr. 2024
Thank you for your feedback regarding your recent stay! We are so pleased to hear you enjoyed your stay and look forward to welcoming you back in the future!

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté et personnel et service
Convenient, best staff, bar, bar food And breakfast. Love the carpet in hallways. Our room was great but time for carpet change. I’m sure it’s on the list. We will be returning in May!😀
Séjour de 1 nuit en avril 2024
Réponse de Courtyard St. Charles le 11 avr. 2024
Thank you for your feedback regarding your recent stay at the Courtyard St. Charles! We are so pleased to hear you enjoyed your stay and look forward to welcoming you back in May!

4/10 Médiocre

Noelle

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
The staff was not friendly upon our arrival, had to wait around 10 minutes to check-in, since there was no attendant at the front desk. The pool is small and ICE COLD, we had mentioned the pool was cold to the staff and no changes were made. I was not made aware at check in that the entire hotel was undergoing carpet/furniture cleaning during my stay. At 8am in the morning the following day of our arrival, housekeeping slid a note under the door with the notification that a third party service would be entering our room to clean the carpet and furniture. I found that extremely unprofessional; I should’ve been notified upon check in. The snack bar/breakfast was not open once during our stay. On our day of check out (check out time being noon), housekeeping attempted to enter at 9am. Overall, I wouldn’t recommend.
Séjour de 2 nuits en mars 2024
Réponse de Courtyard St. Charles le 6 avr. 2024
Thank you for your feedback regarding your recent stay. We sincerely apologize for any inconvenience our annual carpet cleaning may have caused and that the message was not relayed upon check-in as we did our best to inform guests. Our Bistro is open for breakfast Mon-Fri from 6:30am-9:30am and Sat-Sun from 7am-10am and then in the evenings Sun-Thurs from 5pm-10pm, so I do apologize if the hours were not relayed properly. Your feedback will be shared with our Front Desk and Housekeeping teams as learning opportunities on how to better communicate with guests.

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The ease of getting to my sons house. What was bad was as soon as we got to our room the fire alarm went off and didn't get an explanation as to why. I understand why they wouldn't let me back in to get my wife but she walks with a cane and has trouble with stairs and we were on the third floor. She made it out on her own but I would have wanted to be there for her.
Séjour de 4 nuits en mars 2024
Réponse de Courtyard St. Charles le 5 avr. 2024
Thank you for your feedback regarding your recent stay. We apologize for the disturbance of the fire alarm and understand how scary that must have been in regards to making sure your wife was okay. It is good to hear she made it out on her own, though! We thank you for staying with us and do hope you will visit us again in the future.

8/10 Bien

Madeline

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was clean and lots of restaurant around the area.
Séjour de 2 nuits en mars 2024
Réponse de Courtyard St. Charles le 31 mars 2024
Thank you for your feedback regarding your recent stay! We look forward to welcoming you back in the future!

4/10 Médiocre

Stephen

Voyage en famille, Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
There was a vibration the effected the entire suite at 11pm causing us to have to change rooms.
Séjour de 1 nuit en mars 2024
Réponse de Courtyard St. Charles le 26 mars 2024
Thank you for your feedback regarding your recent stay. I apologize for the inconvenience this may have caused and we will definitely be looking into the cause of the noise issue.

4/10 Médiocre

Bradley

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Staff very friendly and helpful. Cleanliness of room was not good. Looked like bathtub faucet had mold on it. NOISY next room neighbor..staff was very helpful in asking them to tone it down. The noise came right through the door that connected the two rooms..
Séjour de 1 nuit en mars 2024
Réponse de Manager le 16 mars 2024
Thank you for your feedback regarding your recent stay at the Courtyard St. Charles. I am disappointed to hear your stay was not up to expectations regarding cleanliness of the room and noise. I have shared your feedback with the Housekeeping leadership team, and as a teachable moment, we have discussed our cleanliness standards and reviewed improvement opportunities when it comes to cleaning the rooms. I do hope you will visit us again in the future should your travels bring you back to St. Charles.

8/10 Bien

Andrea

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was a bit small for a king with pullout
Séjour de 2 nuits en mars 2024
Réponse de Courtyard St. Charles le 12 mars 2024
Thank you for your feedback. We look forward to welcoming you back in the future!

10/10 Excellent

Susana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel is clean, modern, cute. Have laundry facilities for guests, climatized pool and a beautiful bar space at front desk. You have stores, restaurants, gas station, everything just walking around! Lady at the front desk was very nice. Totally recommended
Séjour de 1 nuit en mars 2024
Réponse de Courtyard St. Charles le 12 mars 2024
Thank you for your feedback! We are so pleased you enjoyed your stay and look forward to welcoming you back in the future!

10/10 Excellent

Kenneth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff
Séjour de 1 nuit en mars 2024
Réponse de Courtyard St. Charles le 9 mars 2024
Thank you for your feedback! We look forward to welcoming you back in the future!

2/10 Horrible

Iride

Les points forts : Propreté
Séjour de 1 nuit en mars 2024
Réponse de Courtyard St. Charles le 9 mars 2024
Thank you for your feedback. We will use it as a learning opportunity for our team.

10/10 Excellent

M

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 6 févr. 2024
Thank you for your feedback! We look forward to welcoming you back in the future!

8/10 Bien

ASHWIN, VERNON HILLS

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast was unavailable
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 6 févr. 2024
Thank you for your feedback! We look forward to welcoming you back in the future!

6/10 Satisfaisant

Marlene

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Bathroom was very dated
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 6 févr. 2024
Thank you for your feedback! We look forward to welcoming you back in the future!

10/10 Excellent

Alma

Séjour de 2 nuits en décembre 2023
Réponse de Manager le 6 févr. 2024
Thank you for your feedback! We look forward to welcoming you back in the future!

10/10 Excellent

Erin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved my stay.
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 6 févr. 2024
Thank you for your feedback! We look forward to welcoming you back in the future!

10/10 Excellent

Yvonne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 6 févr. 2024
Thank you for your feedback! We look forward to welcoming you back in the future!

10/10 Excellent

Andrenetta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Highly recommend
Expectations were exceeded. Would have like to have a microwave in the room but that's minor compared to all the pluses....
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Dale

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to people I was visiting
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 28 nov. 2023
Thank you for your feedback! We are pleased to hear you enjoyed your stay and look forward to welcoming you back in the future!

10/10 Excellent

Tehra

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property and rooms are very clean. Very dated though and understandable in this economy.
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 26 nov. 2023
Thank you for your feedback! We look forward to welcoming you back in the future!

10/10 Excellent

Amy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was very impressed with the cleanness of the whole the whole place and friendliness of the staff.
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 21 nov. 2023
Thank you for your feedback! We look forward to welcoming you back in the future!

10/10 Excellent

María

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 16 nov. 2023
Thank you for your feedback! We look forward to welcoming you back in the future!

2/10 Horrible

Jessica

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrible, no good, very bad stay
Mold everywhere, dirty bathroom, sketchy clientele, did not feel safe, staff was not interested in helping, and food was horrible.
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 17 nov. 2023
Thank you for your feedback. I am sorry to hear your stay was not up to expectation. Should your travels bring you back to our area in the future, we would love the opportunity to win back your business.

6/10 Satisfaisant

JOSEPHUS, San Jose

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property had multiple problems from the poor service received from the staff right from the beginning, the front desk associate was very unfriendly. It seemed like we inconvenienced her for staying at the hotel. This was one of the worst experiences we had for a Marriott hotel. The room had bugs on the carpet and the AC kept turning off.
Séjour de 3 nuits en octobre 2023
Réponse de Manager le 17 nov. 2023
Thank you for your feedback. We are disappointed to hear your stay was not to your expectation and will be using your feedback as a learning opportunity for our team. We do hope we have the opportunity to make it right in the future.

4/10 Médiocre

Kathleen

Séjour de 1 nuit en octobre 2023
Réponse de Manager le 17 nov. 2023
Thank you for your feedback. We are disappointed to hear your stay was not to your expectation and hope we have the opportunity to make it right in the future.

6/10 Satisfaisant

Tabitha

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I wish that the bathroom in my room looked more up to date otherwise it was an average stay but not what was advertised on Expedia
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 17 nov. 2023
Thank you for your feedback! We look forward to welcoming you back in the future!

10/10 Excellent

Michael

Séjour de 1 nuit en septembre 2023
Réponse de Manager le 17 nov. 2023
Thank you for your feedback! We look forward to welcoming you back in the future!

10/10 Excellent

Michael

Séjour de 1 nuit en septembre 2023
Réponse de Manager le 17 nov. 2023
Thank you for your feedback! We look forward to welcoming you back in the future!

10/10 Excellent

Matt

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

4/10 Médiocre

Jessica

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Brandon

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en juin 2023

10/10 Excellent

Adam

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en juin 2023

8/10 Bien

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A complimentary continental breakfast would have been nice.
Séjour de 2 nuits en mai 2023

10/10 Excellent

Craig

Séjour de 1 nuit en mai 2023

10/10 Excellent

Anne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2023

10/10 Excellent

Neil

Séjour de 1 nuit en mai 2023

10/10 Excellent

kevin

Séjour de 3 nuits en avril 2023

10/10 Excellent

courtney

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful
The hotel was beautiful and very clean. staff was extremely friendly. I loved the private courtyard with lots of outdoor seating.
Séjour de 2 nuits en avril 2023

10/10 Excellent

christos

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I wished they had a microwave in the room .
Séjour de 1 nuit en avril 2023

8/10 Bien

Kelly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay!
Ryan at the front desk was great and very knowledgeable! Good room. Wish there was a waste basket in the bathroom but yhars my only critique. Service was amazing!
Séjour de 2 nuits en avril 2023

8/10 Bien

Shira

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and comfortable. Only downside there is a very loud noise from a machine or something during the nights
Séjour de 4 nuits en avril 2023

2/10 Horrible

Lana

Séjour de 1 nuit en avril 2023

6/10 Satisfaisant

Cristina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good hotel just the pillows are hard the bed not so comfortable. The rest is good
Séjour de 1 nuit en avril 2023

10/10 Excellent

Abel

Séjour de 1 nuit en mars 2023

4/10 Médiocre

Sara

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en mars 2023
Réponse de Mark Scahlla - General Manager le 6 avr. 2023
Hello Sara,I am so sorry that we failed to meet your expectations during this particular visit. I appreciate your feedback and if there is any specific you could share we would really appreciate it.Thank you again for sharing your feedback with us!

8/10 Bien

Bonnie

Séjour de 3 nuits en mars 2023
Réponse de Mark Schalla le 6 avr. 2023
Hi Bonnie!Thank you so very much for taking the time to provide us with your feedback! I'm glad you enjoyed your visit with us and hope you had both a fun and productive stay with us!Thanks again!

8/10 Bien

Franchelle

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was nice and quiet. The cafe was closed so I had to order out for dinner.
Séjour de 2 nuits en février 2023
Réponse de Mark Schalla - General Manager le 6 mars 2023
Hi Franchelle,Thank you so much for your feedback regarding your recent stay with us! I'm glad you were able to get some rest while staying with us. I apologize for the Bistro but we are currently working to fill a part-time position there so we can again be open 7 days a week.Thank you again for your feedback!!

8/10 Bien

JAMES

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I didn’t like that my prepaid reservation through Expediawas cancelled by the hotel and I had to rebook directly with hotel for a higher price.
Séjour de 3 nuits en février 2023
Réponse de Mark Schalla - General Manager le 15 févr. 2023
Hi James,Thank you very much for your feedback. I do not know the details of the experience you are describing. We would never cancel and Expedia reservation and make a guest book through the hotel. If you extended your reservation then yes because you either have to extend through Expedia or make a new reservation directly through us for the additional night/s.Please feel free to reach out to me directly at the hotel if need be!

10/10 Excellent

Adam

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Great place to stay
Staff was very helpful. Room was very clean. Breakfast burrito was amazing.
Séjour de 2 nuits en janvier 2023
Réponse de Mark Schalla - General Manager le 31 janv. 2023
Hi Adam!Thank you so much for taking the time to provide us with your feedback! I'm so glad to here that you enjoyed your time with us and I hope you enjoyed your overall visit to the St. Charles area.Take care!