Thank you Ludovic for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels.

Thank you Christelle for taking the time to review your stay with us and the 10/10 rating! We look forward to seeing you back soon! Safe Travels.

Thank you Nathalie for taking the time to review your stay with us and the 10/10 rating! We look forward to seeing you back soon! Safe Travels.

We appreciate that you took the time to review our hotel. I appreciate the compliments on the staff and the level of service provided. It encourages our team members to work even harder and consistently delight our guests. Your feedback is of great importance to us and allows us to monitor and improve our service continually.

Merci d'avoir pris le temps de nous faire part de vos commentaires, vos aimables paroles sont grandement appréciées. Nous sommes heureux d'apprendre que vous avez apprécié notre piscine intérieure et que vous avez trouvé notre emplacement au centre-ville pratique pour explorer la ville. Dans notre établissement, nous nous efforçons d'offrir un service client de qualité, et il est formidable d'entendre que nous répondons aux attentes des clients. Merci encore d'avoir choisi de rester avec nous et nous espérons vous revoir bientôt. Si je peux être utile à l'avenir, n'hésitez pas à me contacter.

Thank you for taking the time to provide feedback, it is greatly appreciated. We are glad to hear that you enjoyed your stay with us in downtown Chicago! At our property we strive for quality customer care, and it is awesome to know we are meeting guest expectations. Thank you again for choosing to stay with us and we hope to see you again soon. If I can be of any assistance in the future, please do not hesitate to contact me directly.

Thank you for your feedback regarding your stay at Best Western Chicago Downtown-River North. It is unfortunate that you were left with the unfavorable impression of the hotel as your review indicated. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Thank you Seanna for taking the time to review your stay with us. We look forward to turning the 4/5 into a 5/5 on your next stay with us. Safe Travels

Thank you Kathryn for taking the time to review your stay with us. We look forward to turning the 2/5 into a 5/5 on your next stay with us. Safe Travels

Thank you Kristen for taking the time to review your stay with us. We look forward to turning the 3/5 into a 5/5 on your next stay with us. Safe Travels

The safety and security of all persons on property remains our highest priority. Our hotel has numerous preventative measures in place as it relates to the identification and reporting of any pests, which includes training of our housekeeping and engineering colleagues during routine service, third-party licensed pest control professional company that routinely inspects guestrooms, and as well an annual guestroom inspection by a third-party licensed pest control professional company, to identify any anomalies. I do apologize for any misunderstanding, however our inspection of your guestroom of occupancy confirmed no bed bug activity.As a measure of reassurance, there have been no concerns of note otherwise within the room of occupancy indicated, either prior to or since your stay with us. I am very sorry to know our hotel is no longer your choice of residence in the City. We are constantly reviewing protocol with our Leaders to ensure full communication appropriately in such circumstances and appreciate your feedback regarding your experience.

Thank you duncan for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels

Thank you Cynthia for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels

Thank you Steve for taking the time to review your stay with us. We look forward to turning the 4/5 into a 5/5 on your next stay with us. Safe Travels

Thank you Ghada for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels

Thank you Jose Daniel for taking the time to review your stay with us. We look forward to turning the 4/5 into a 5/5 on your next stay with us. Safe Travels

Thank you Martina for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels

Thank you Javonda for taking the time to review your stay with us and the perfect 5/5 rating!! We look forward to seeing you back soon. Safe Travels.

Thank you Jogesh for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels.

Thank you Sybil for taking the time to review your stay with us. Upon Check-In, an authorization for the full amount of your stay with taxes, plus 50 per day (to cover incidentals) will be authorized to your card of choice. (Credit or debit card) Please keep in mind that credit cards that are authorized will place a hold for that amount from your available credit line, when a hold is placed on a debit card, it reduces your actual bank account balance.The authorization amount will be deducted from your account balance upon Check-Out. The total balance will then be charged to your card of choice and any un-used remaining incidental authorization will be released.Depending on your banking institution, this release may take 5 to 7 business days per your financial institution. International travelers may experience holds up to 31 days.This is a standard practice at all hotels/resorts, the hotel is not responsible for overdraft fees associated with your card of choice.

Thank you Eleni for taking the time to review your stay with us. We look forward to turning the 3/5 into a 5/5 on your next stay with us. Safe Travels.

Thank you Stacy for taking the time to review your stay with us. We look forward to turning the 4/5 into a 5/5 on your next stay with us. Safe Travels.

Thank you Heather for taking the time to review your stay with us. Our Pool can be accessed via elevator 1 directly to the pool floor, as well as gaining access from elevators 2 & 3 to the 4th floor and crossing over. Our elevators as most downtown properties in Chicago, hold 4-5 people in each elevator. It is unfortunate that you were left with the unfavorable impression of the hotel as your review indicated. We strive provide a good value, comfortable, clean, and friendly accommodations.

Bessi, we appreciate that you took the time to review our hotel. It is certainly not our intent to inconvenience our guest’s, but to instead provide good value, comfortable, clean, and friendly accommodations. Your feedback is of great importance to us and allows us to monitor and improve our service continually.We are very sorry that some guests decided to go against our Non-Smoking policy on property. Each offense results in an immediate 250 Smoking Fee. We hope to see you back soon in hopes that other guest’s actions won’t prevent you from coming back. Safe Travels

Thank you William for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels

Thank you Jackson for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels

Thank you Cosaundra for taking the time to review your stay with us. We look forward to improving the 4/5 into a 5/5 on your next stay with us! Safe Travels

Thank you Lufei for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels

Thank you Shih Hung for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon! Safe Travels

Thank you Kiryl for taking the time to review your stay with us. We look forward to turning the 3/5 into a 5/5 on your next stay with us. Safe Travels

Thank you Priscilla for taking the time to review your stay with us. We are looking to re-pave our parking lot and garage this year! We look forward to turning the 4/5 into a 5/5 on your next stay with us. Safe Travels

Thank you Ricardo Artur for taking the time to review your stay with us. We look forward to turning the 4/5 into a 5/5 on your next stay with us. Safe Travels.

Thank you Denise for taking the time to review your stay with us. We can find no record of this challenge/incident reported by you, and it certainly is not in keeping with how other guests should conduct themselves. We strongly recommend notifying us of any fellow guest challenges so that we are provided with the opportunity to address it with them. Safe Travels

Thank you xinyu for taking the time to review your stay with us. We look forward to turning the 2/5 rating into a 5/5 on your next stay with us! Safe Travels

Thank you Alison for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels.

Thank you Olivia for taking the time to review your stay with us. We look forward to turning the 3/5 into a 5/5 on your next stay with us! Safe Travels

Thank you Angelica for taking the time to review your stay with us. We look forward to turning the 8/10 into a 10/10 on your next stay with us. Safe Travels.

Thank you Olivia for taking the time to review your stay with us. It is unfortunate that you were left with the unfavorable impression of the hotel as your review indicated. We strive provide a good value, comfortable, clean, and friendly accommodations. Your feedback is of great importance to us and allows us to monitor and improve our service continually

Your feedback is of great importance to us. It is unfortunate that you were left with the unfavorable impression of the hotel as your review indicated. We strive provide a good value, comfortable, clean, and friendly accommodations. Your feedback is of great importance to us and allows us to monitor and improve our service continually.

Thank you Heather for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels.

Thank you Nelson for taking the time to review your stay with us. We look forward to turning the 4/5 into a 5/5 on your next stay with us! Safe Travels

Thank you JOSE for taking the time to review your stay with us. We look forward to turning the 6/10 into a 10/10 on your next stay with us! Safe Travels

Thank you Virginia for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels.

Thank you Nicolas for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels

Thank you Robert for taking the time to review your stay with us. We look forward to turning the 4/5 rating to a 5/5 on your next visit with us! Safe Travels

Thank you Rachel for taking the time to review your stay with us. We look forward to turning the 3/5 into a 5/5 on your next stay with us. Safe Travels.

We appreciate that you took the time to review our hotel. It is certainly not our intent to inconvenience our guest’s, but to instead provide good value, comfortable, clean, and friendly accommodations. Your feedback is of great importance to us and allows us to monitor and improve our service continually.

Your feedback is of great importance to us. It is unfortunate that you were left with the unfavorable impression of the hotel as your review indicated. We strive provide a good value, comfortable, clean, and friendly accommodations. Your feedback is of great importance to us and allows us to monitor and improve our service continually. Please feel free to contact our Front Office Manager or Manager on Duty directly at the hotel.