Avis sur DoubleTree by Hilton Hotel Charlottesville
DoubleTree by Hilton Hotel Charlottesville
990 Hilton Heights Rd, Charlottesville, VA
Avis
8,0
Très bien
8,2/10
Propreté
8,6/10
Personnel et service
7,8/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
15 avr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
10/10 Excellent
Annick, Montreal
10 sept. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Piscine et gym magnifique!
Annick
10/10 Excellent
Jose M
25 mars 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Jose M
Séjour de 1 nuit en mars 2024
8/10 Bien
Keturah
23 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Keturah
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 25 mars 2024
Dear Keturah,Thank you for your short, yet wonderful review. It was a pleasure to welcome you to DoubleTree by Hilton Hotel Charlottesville and we look forward to welcoming you back for another great visit.
6/10 Satisfaisant
Shan
Voyage en famille
22 mars 2024
Les points forts : Équipements
Shan
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 25 mars 2024
Dear Shan,We appreciate your recent feedback of our property. Thank you for taking a moment to share your thoughts with us. It saddens us to hear that you did not have an ideal experience. We are sorry we did not meet your expectations. We will discuss your review with the housekeeping staff. Your feedback is appreciated, and our team considers it an opportunity to continually improve. We hope that you consider staying with us again.
10/10 Excellent
John
Voyage en couple
20 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 2 nuits en février 2024
Réponse de General Manager le 25 mars 2024
Dear John,Thank you for choosing DoubleTree by Hilton Hotel Charlottesville! We're glad our clean, quiet rooms provided you with the ideal place to rest. It's also great to know that you enjoyed the pool and bar. Please come see us again soon.
10/10 Excellent
Anders
Voyage en groupe
19 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anders
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 25 mars 2024
Dear Anders,Thank you for your positive feedback while staying with us at DoubleTree by Hilton Hotel Charlottesville. We are thrilled to hear that our staff were able to meet your needs. Natasha and Megan will be delighted to hear your kind comments. On behalf of our team, we hope you will consider visiting again in the future.
6/10 Satisfaisant
Beverly
Voyage en famille
16 mars 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Beverly
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 19 mars 2024
Dear Beverly,Thank you for your review. We appreciate that you took the time to share your recent experience; however, we do find it very distressing. Our primary goal is always to provide our guests with an enjoyable experience. Your feedback will be forwarded to the respective teams so improvements can be made. In the future, we hope you consider returning and giving us another chance to impress you.
8/10 Bien
William Albert
13 mars 2024
Les points forts : Propreté et personnel et service
William Albert
Séjour de 2 nuits en mars 2024
8/10 Bien
George
Voyage d’affaires
12 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
George
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 15 mars 2024
Dear George,Thank you for choosing DoubleTree by Hilton Hotel Charlottesville! We're glad you found our check-in process smooth and enjoyed our property's charm. Our priority is your satisfaction, and we're thrilled to meet your expectations. We can't wait to host you again for another enjoyable stay.
6/10 Satisfaisant
Mark
Voyage en couple
11 mars 2024
Les points faibles : Personnel et service et équipements
Mark
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 14 mars 2024
Dear Mark,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with pristine accommodations, so we're thrilled that was the case for you. However, we offer our sincere apologies if the service you received from our entire team was anything short of exceptional and for any inconsistencies you experienced at the bar. Your comments have been duly noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.
10/10 Excellent
Kristin
4 mars 2024
Kristin
Séjour de 2 nuits en mars 2024
10/10 Excellent
Ezequiel, Harrisburg
Voyage en famille
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ezequiel
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 5 mars 2024
Dear Ezequiel,It is always a pleasure to hear from our guests, so thank you for taking the time to leave a review. We are honored to have earned a perfect rating. It is delightful to read that our location made a positive impact on your experience with us. It was a pleasure to have had you as a guest, and we look forward to welcoming you back.
8/10 Bien
Paul
27 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paul
Réponse de General Manager le 2 mars 2024
Dear Paul,Thank you for your kind words. We're glad you enjoyed your visit, and we look forward to seeing you again the next time you're in the area.
10/10 Excellent
Linda
Voyage en famille, Voyage avec des animaux de compagnie
18 févr. 2024
Linda
Séjour de 1 nuit en février 2024
Réponse de General Manager le 20 févr. 2024
Dear Linda,We're delighted you enjoyed so much about your stay at DoubleTree by Hilton Hotel Charlottesville. Thank you for highlighting our attention to cleanliness, pet-friendly property, and delicious food selections. Welcoming you back would be a pleasure, so please return soon for another fantastic time.
2/10 Horrible
QIHENG
Voyage d’affaires
17 févr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
QIHENG
Séjour de 1 nuit en février 2024
Réponse de General Manager le 20 févr. 2024
Dear Qiheng,Guest feedback is always appreciated and welcome, so thank you for sharing your comments. What you have described is not a typical experience on our property, and we were quite surprised to read your remarks. Our property is routinely serviced by a professional pest management company to ensure that these are not concerns our guests have. That said, we have notified them of your remarks so that they can ensure everything is as it should be. We hope to have another opportunity to welcome you back and impress you with the stay you expected.
10/10 Excellent
Devin
Voyage en famille avec de jeunes enfants
16 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Devin
Séjour de 1 nuit en février 2024
Réponse de General Manager le 20 févr. 2024
Dear Devin,It was such a pleasure to welcome you to DoubleTree by Hilton Hotel Charlottesville! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Receiving recognition for our tasty offerings is always appreciated as well. Please know for future reference that when booking through a third-party site, room assignments and requests are subject to change based on availability. Thank you for your great review and perfect rating, and we hope you return soon!
10/10 Excellent
Vinayak
Voyage en famille
11 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vinayak
Séjour de 1 nuit en février 2024
Réponse de General Manager le 13 févr. 2024
Dear Vinayak,Thank you so much for choosing to stay with us at DoubleTree by Hilton Hotel Charlottesville. Our goal is to provide every guest with exceptional service, so we're thrilled our friendly team was able to uphold this standard. It's also great to read our commitment to maintaining clean, comfortable accommodations shone through during your visit. The pleasure was all ours, and we hope you'll choose us again in the future.
8/10 Bien
Ron
5 févr. 2024
Les points forts : Propreté et personnel et service
Ron
Séjour de 1 nuit en février 2024
10/10 Excellent
John
5 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en janvier 2024
10/10 Excellent
michele
Voyage en famille
24 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
michele
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 26 janv. 2024
Dear Michele,It was a pleasure having you stay with us. We are thankful for your thoughtful comments regarding our hotel's efficiency and cleanliness. Thanks for letting us know about your visit. We are excited to welcome you back again the next time you are in Charlottesville!
2/10 Horrible
Stephanie
Voyage en couple
22 janv. 2024
Les points faibles : Personnel et service
Stephanie
Réponse de General Manager le 24 janv. 2024
Dear Stephanie,Please accept our sincere apology for the level of service you experienced with our front desk team. This is unacceptable, and we will follow up immediately and take any necessary action to ensure this does not happen again. Regarding billing, please get in touch with Expedia.com, as your reservation was created through them. Thank you for making your voice heard.
10/10 Excellent
michele
22 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
michele
Séjour de 1 nuit en janvier 2024
8/10 Bien
Leilani
Voyage en famille avec de jeunes enfants, Voyage en famille
21 janv. 2024
Les points forts : Propreté, personnel et service, équipements
Leilani
Séjour de 3 nuits en janvier 2024
Réponse de General Manager le 22 janv. 2024
Dear Leilani,Thank you for your feedback. We're glad you enjoyed our warm and pleasant pool during your stay. However, we apologize for the minor issues in the bathroom. We take pride in our facility's maintenance and will address these concerns to ensure a more polished and comfortable experience for our guests. Your comfort and satisfaction are important to us, and we appreciate you bringing this to our attention. We look forward to welcoming you back to DoubleTree by Hilton Hotel Charlottesville and providing a stay that fully meets your expectations.
10/10 Excellent
Richard, Forest
17 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en janvier 2024
10/10 Excellent
thomas, oak hills
13 janv. 2024
thomas
Séjour de 1 nuit en janvier 2024
2/10 Horrible
Mario
Voyage d’affaires, Voyage en couple
13 janv. 2024
Les points faibles : Propreté et équipements
Mario
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Felicity
13 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Felicity
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Joseph
11 janv. 2024
Joseph
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Jacqueline
10 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jacqueline
Séjour de 2 nuits en janvier 2024
4/10 Médiocre
David
2 janv. 2024
Les points faibles : Personnel et service
David
Séjour de 2 nuits en décembre 2023
10/10 Excellent
jane
28 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
jane
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 29 déc. 2023
Dear Jane,Thank you for choosing DoubleTree by Hilton Hotel Charlottesville and for taking the time to leave your lovely, five-star review. We are delighted our clean, comfortable accommodations were just what you needed for a good night's sleep. It would be a pleasure to welcome you back again someday.
10/10 Excellent
David
Voyage en famille
19 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
David
Séjour de 6 nuits en décembre 2023
8/10 Bien
Kenneth
17 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kenneth
Séjour de 1 nuit en décembre 2023
6/10 Satisfaisant
Ava
Voyage en famille, Voyage d’affaires
16 déc. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Ava
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 18 déc. 2023
Dear Ava,Thank you for sharing your experience. We appreciate the details you provided regarding the door and bathroom faucet issues. Rest assured that we will address these concerns promptly to ensure they are resolved. We hope to have the opportunity to offer you a more seamless experience on your next visit.
8/10 Bien
Morgan
11 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Morgan
Séjour de 4 nuits en décembre 2023
Réponse de General Manager le 13 déc. 2023
Dear Morgan,Thank you so much for the high rating. We're so happy to know that our comfy beds, as well as our prime location, left a positive impression on you. Please come back and join us again soon.
10/10 Excellent
Tessa
Voyage en famille
10 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tessa
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 12 déc. 2023
Dear Tessa,We're delighted you enjoyed your stay at DoubleTree by Hilton Hotel Charlottesville! Thank you for your kind review. Please come see us again soon.
10/10 Excellent
Erin
Voyage en famille
10 déc. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Erin
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 12 déc. 2023
Dear Erin,Thank you for your five-star review! We're delighted you enjoyed your stay at our beautiful and modern property. It is thrilling for our team to be recognized for their excellent service. We look forward to welcoming you back to DoubleTree by Hilton Hotel Charlottesville!
10/10 Excellent
June
10 déc. 2023
June
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Andrea
10 déc. 2023
Andrea
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Peter
10 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Peter
6/10 Satisfaisant
Chris
Voyage en couple
8 déc. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Chris
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 10 déc. 2023
Dear Chris,It's always a pleasure hearing from our guests. We're glad our beautiful property and helpful desk staff impressed you, and we look forward to your next visit.
10/10 Excellent
Terry
8 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Terry
Séjour de 2 nuits en décembre 2023
10/10 Excellent
Ching-Wei, Homewood
3 déc. 2023
Ching-Wei
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Meron
3 déc. 2023
Meron
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Henry, Massanutten
2 déc. 2023
Henry
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Kimberly
Voyage d’affaires
29 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kimberly
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 5 déc. 2023
Dear Kimberly,Thank you for sharing your delightful experience at DoubleTree by Hilton Hotel Charlottesville! We're thrilled to hear that your room's ambiance, cleanliness, and comfort provided a relaxing respite after your travels. It's lovely to know our team's friendly and helpful service contributed to your positive impression. We're also glad that our convenient location enhanced your stay. It was a pleasure to have you stay with us, and we look forward to seeing you again soon!
10/10 Excellent
Patricia
27 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patricia
Séjour de 4 nuits en septembre 2023
Réponse de General Manager le 29 nov. 2023
We are delighted to hear that you enjoyed the hospitality of our front desk, restaurant, and bar staff. Providing friendly and helpful service is a top priority for us, and we appreciate you sharing your experience. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another enjoyable stay. Thank you for choosing DoubleTree by Hilton Hotel Charlottesville.
10/10 Excellent
MICHELLE
Voyage en famille
22 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
MICHELLE
Séjour de 1 nuit en novembre 2023
10/10 Excellent
Marty
17 nov. 2023
Marty
Séjour de 2 nuits en novembre 2023
Réponse de General Manager le 19 nov. 2023
Dear Marty,Thank you for your excellent review. We're delighted to hear that our team provided you with outstanding service. We appreciate your feedback and look forward to welcoming you back to DoubleTree by Hilton Hotel Charlottesville for another enjoyable experience.