Avis sur Hyatt Place Charlotte Airport / Billy Graham Parkway
Hyatt Place Charlotte Airport / Billy Graham Parkway
2950 Oak Lake Blvd, Charlotte, NC
Avis
8,0
Très bien
8,2/10
Propreté
8,6/10
Personnel et service
7,8/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
Voyage en groupe
1 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de Customer Service le 3 août 2023
Bonjour Erol,Je suis ravi d'apprendre que votre séjour au Hyatt Place Charlotte Airport/Tyvola Road a été confortable et agréable. Vos mots aimables signifient beaucoup. Nous sommes impatients de vous accueillir à nouveau dans le futur et de continuer à vous offrir une excellente expérience.Bien cordialement.
10/10 Excellent
Martin
Voyage en famille
19 févr. 2023
Les points forts : Propreté, personnel et service, équipements
Martin
Séjour de 1 nuit en février 2023
Réponse de Customer Service le 21 févr. 2023
Merci d'avoir partagé cet avis élogieux, Martin !Nous sommes ravis d'apprendre que vous avez apprécié votre séjour au Hyatt Place Charlotte Airport/Tyvola Road ! C'est notre plaisir de vous accueillir dans toute la mesure du possible. Vos compliments pour notre personnel amical et notre service de navette pratique nous permettent de savoir que nous faisons notre travail. Après tout, nous sommes fiers de votre bonheur. Cela dit, nous serions ravis de partager bientôt une autre expérience parfaite avec vous !Merci encore d'avoir pris le temps de partager vos commentaires !
10/10 Excellent
Paul
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paul
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 24 avr. 2024
Paul, it's fantastic to hear that you've had such a positive experience at the Hyatt Place Charlotte Airport/Tyvola Road. We're particularly pleased that our team members left a positive impression on you. We appreciate your feedback and hope to see you again soon.
6/10 Satisfaisant
Richard
15 avr. 2024
Richard
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 16 avr. 2024
Richard, it sounds like the hotel's affordability and convenient location met your expectations. However, it appears there may be some aspects that fell short. Nonetheless, we hope to have another opportunity to provide you with an even better experience in the future.
10/10 Excellent
K
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
K
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 16 avr. 2024
K, thank you for the wonderful feedback. We're delighted to hear that our team members at Hyatt Place Charlotte Airport/Tyvola Road left such a positive impression. We strive to provide an excellent experience for all our guests. Looking forward to welcoming you again in the future.
6/10 Satisfaisant
Gary
9 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gary
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 10 avr. 2024
Gary, it's unfortunate to hear that your stay lacked the vibrant amenities you expected. Our goal is always to provide a well-rounded experience and we regret any inconvenience this may have caused. We'd be sure to note this instance for future considerations. We hope you'll give us another opportunity to better serve you in the future.
10/10 Excellent
Marla
Voyage en famille
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marla
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 8 avr. 2024
Marla, it's gratifying to learn about your positive experiences at Hyatt Place Charlotte Airport/Tyvola Road. We strive to maintain clean facilities and provide an easy check-in process for our valued guests. Your feedback about the car rental options certainly adds another layer of convenience. We hope to welcome you back soon for another delightful stay.
10/10 Excellent
Terrell
Voyage d’affaires
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terrell
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 2 avr. 2024
Terrell, it's a delight to hear that you appreciated the dining options and punctuality of breakfast at Hyatt Place Charlotte Airport/Tyvola Road. Our team members strive for professional service to enhance your stay with us.We lament the unfortunate incident in the middle of the night which disrupted your rest. Such disturbances are rare, and it's unfortunate that you had that experience. We always hope for an undisturbed, peaceful stay for all our guests. We thank you for your understanding.We hope to welcome you back for another pleasant experience, minus any unexpected disturbances.
10/10 Excellent
Ricardo
Voyage en famille
28 mars 2024
Ricardo
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 29 mars 2024
Ricardo, thank you for rating Hyatt Place Charlotte Airport/Tyvola Road so highly. It seems you had a wonderful stay with us. We anticipate your next visit and aim to provide you another excellent experience.
8/10 Bien
Germania
Voyage en famille
25 mars 2024
Germania
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 27 mars 2024
Germania, it's great to hear your positive feedback regarding your interaction with Sheryl. At Hyatt Place Charlotte Airport/Tyvola Road, we value the friendliness and professionalism of our team members. We hope to see you again in the future!
4/10 Médiocre
Roy
Voyage en famille, Voyage avec des animaux de compagnie
23 mars 2024
Les points forts : Propreté
Roy
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 24 mars 2024
Roy, it's unfortunate to hear that the parking facilities did not meet your expectations. While fees are in place to maintain our secured parking lot, we understand your perspective and value your feedback. In future, we hope to deliver a more all-inclusive experience that can fully meet, if not exceed, your expectations.
10/10 Excellent
Jo Ann, Melbourne Beach
23 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jo Ann
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 26 mars 2024
Jo Ann, it's wonderful to hear that you had a great experience at Hyatt Place Charlotte Airport/Tyvola Road. We're so pleased to know you found the rooms lovely and appreciated our team members' friendliness. Our team does their best to maintain the cleanliness of the property for our valued guests. We're looking forward to hosting you again soon.
10/10 Excellent
Glen
20 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Glen
Réponse de Customer Service le 21 mars 2024
Glen, we're thrilled to know you had a great experience at Hyatt Place Charlotte Airport/Tyvola Road. Thank you for taking the time to share your feedback. We're looking forward to welcoming you back in the future.
10/10 Excellent
Nupsie-flore
18 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nupsie-flore
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 20 mars 2024
Nupsie-flore, it's fantastic to hear you found your room extremely clean at Hyatt Place Charlotte Airport/Tyvola Road. We appreciate your understanding regarding the noise from the planes and the temporary closure of the bar. We'll be sure to convey your heartwarming commendations to our team member, Cheryl, whose service left a positive mark on your stay. We're thrilled to have team members like her who truly excel in their service. Can't wait to welcome you back for more pleasant experiences.
10/10 Excellent
Gwen
Voyage en famille
16 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gwen
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 18 mars 2024
Gwen, it's fantastic to hear that you found the front desk at Hyatt Place Charlotte Airport/Tyvola Road extremely helpful. We always strive to provide superior assistance. We understand your concerns about the parking charge and appreciate your understanding that these fees allow us to maintain an optimal parking experience. We hope to see you again on your next visit.
10/10 Excellent
ARMAND, Camden
15 mars 2024
Les points forts : Équipements
ARMAND
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 17 mars 2024
Armand, it's wonderful to hear that you had a positive stay at Hyatt Place Charlotte Airport/Tyvola Road. We're delighted that Sheryl and our daytime management team made your stay special. Knowing that you plan to return makes our efforts all the more rewarding. Until then, take care.
6/10 Satisfaisant
Joneicia
Voyage en famille
15 mars 2024
Les points forts : Propreté
Les points faibles : Équipements
Joneicia
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 16 mars 2024
Joneicia, it's evident from your comments that your recent stay didn't completely match your expectations. We sincerely regret the inconvenience regarding the breakfast and coffee availability. We also acknowledge your feedback regarding the language proficiency of our team members and will aim for improvements. Regarding the incidental fee, it is generally a routine industry practice, but we understand your concern and appreciate your patience. Although this experience was not perfect, we hope that you'll give us another chance to provide a better experience in the future.
2/10 Horrible
Greg
15 mars 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Greg
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 17 mars 2024
Greg, we regret to hear about the misunderstanding regarding the parking information. While we don't control external websites, we do aim for a seamless experience for our guests in every aspect of their stay. We value your feedback concerning the parking app, and we'll ensure your experience is communicated to the concerned team. We hope to have the chance to serve you again in the future.
8/10 Bien
CONSTANTINA
10 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
CONSTANTINA
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 13 mars 2024
Constantina, we're delighted that Hyatt Place Charlotte Airport/Tyvola Road met your expectations! It warms our hearts that you received exceptional service from Sheryl - she really is a gem! We hope to welcome you back soon, making your next stay even more enjoyable and satisfying.
10/10 Excellent
Larry, New Bern
Voyage en couple
1 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Larry
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 3 mars 2024
Larry, we are thrilled to learn that you enjoyed the location of Hyatt Place Charlotte Airport/Tyvola Road, with its close proximity to dining options and the Billy Graham Library. Thank you for choosing our hotel and sharing your positive experience. We look forward to welcoming you back in the future!
10/10 Excellent
Jerry H
Voyage en couple
29 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jerry H
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 2 mars 2024
Jerry H, it's delightful to hear you had a superb experience at Hyatt Place Charlotte Airport/Tyvola Road. We're glad you appreciated your peaceful and pristine room despite the ongoing developments in the surroundings. Rest assured, we aim to provide an oasis of tranquility amidst the brisk activity. Your feedback is appreciated and we hope to welcome you back soon for another peaceful stay.
8/10 Bien
Ann
28 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ann
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 1 mars 2024
Ann, it's encouraging to hear that you appreciated our proximity to the airport and enjoyed our breakfast. We apologize if there was a momentary delay in replenishing the coffee supply during your visit. We also understand your feedback about the parking and we assure you we do our best to maintain affordable and competitive pricing. Nonetheless, we genuinely appreciate your thoughts and hope to welcome you back for an even better experience at Hyatt Place Charlotte Airport/Tyvola Road.
10/10 Excellent
Jennifer
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 27 févr. 2024
Jennifer, what a pleasure to hear that you found the suite at Hyatt Place Charlotte Airport/Tyvola Road profoundly spacious and comfortable. We are thrilled you relished our breakfast offerings and appreciated the overall ambience of the hotel for your stay. We look forward to extending our hospitality, whether it be for one, two nights or even longer in the future.
10/10 Excellent
Alexia
21 févr. 2024
Alexia
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 23 févr. 2024
Alexia, thanks for your Expedia review. We're delighted you had a fantastic stay at Hyatt Place Charlotte Airport/Tyvola Road. It would be our pleasure to welcome you back next time you're in the area.
6/10 Satisfaisant
Victor
21 févr. 2024
Les points forts : Personnel et service
Victor
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 22 févr. 2024
Victor, thank you for taking the time to share your thoughts. We understand your concerns regarding the parking fees. Pricing decisions are made with careful consideration and we strive to provide excellent value to our guests. We appreciate your feedback and hope your overall stay was enjoyable.
10/10 Excellent
Heather
Voyage en famille
20 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Heather
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 21 févr. 2024
Heather, it's wonderful to hear that your time at Hyatt Place Charlotte Airport/Tyvola Road was enjoyable. Thank you for sharing, and we look forward to welcoming you back in the future!
10/10 Excellent
Emma
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Emma
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 21 févr. 2024
Emma, it's a delight to read your succinct, positive review. At Hyatt Place Charlotte Airport/Tyvola Road, we strive to provide a wonderful experience for each guest, and we are overjoyed that you had such a fantastic stay. Thank you for your support and we look forward to hosting your next visit.
8/10 Bien
Rudolf
Voyage en couple
19 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rudolf
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 20 févr. 2024
Rudolf, we are glad to hear you found our team members at Hyatt Place Charlotte Airport/Tyvola Road to be kind. Your positive experience boosts our spirits as we strive to provide everyone with exceptional service. We hope to see you again soon!
10/10 Excellent
LaTessa
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
LaTessa
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 21 févr. 2024
LaTessa, it's truly wonderful to hear your stay at Hyatt Place Charlotte Airport/Tyvola Road exceeded your expectations. Your perfect rating is deeply appreciated and we look forward to welcoming you back in the future. Safe travels!
10/10 Excellent
Javier
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Javier
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 20 févr. 2024
Javier, your stellar rating for Hyatt Place Charlotte Airport/Tyvola Road is greatly appreciated. It's a joy to know that we've left such a positive impression with our service and accommodations. It would be a pleasure to welcome you back in the near future. Warm regards.
6/10 Satisfaisant
duwayne
17 févr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
duwayne
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 18 févr. 2024
Duwayne, thank you for your feedback. It's great to hear you found the location convenient and admired our clean environment complemented by a comfortable den. However, it seems there were some disturbances due to the HVAC system. Your comfort is our priority and please know these concerns are noted for immediate action. We hope on your next stay you can experience a peaceful night's rest. Thank you for choosing Hyatt Place Charlotte Airport/Tyvola Road.
6/10 Satisfaisant
Daniel
Voyage d’affaires
8 févr. 2024
Les points forts : Personnel et service
Daniel
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 10 févr. 2024
Daniel, we appreciate the feedback. We understand your concerns regarding the extended wait time during check-in. Our team members always strive to provide efficient service, and it seems we fell short during your visit. We will review this situation and aim for improvements to enhance our overall guest experience. Thank you again for bringing this to our attention.
6/10 Satisfaisant
Taknesha
6 févr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Taknesha
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 8 févr. 2024
Taknesha, thank you for taking the time to rate your recent stay. It seems that your experience did not meet all your expectations. We encourage guests like you to share specifics, so we can understand areas that might need attention. Your feedback is invaluable for our continuous improvement. We hope to have another opportunity to enhance your experience in the future.
2/10 Horrible
Shanquetta
4 févr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Shanquetta
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 5 févr. 2024
Shanquetta, it's regrettable to read about your overwhelming experience. We apologize for any inconvenience regarding our parking facilities and the unexpected delays with the lift. Regarding the room and its amenities, the feedback you provided gives us an opportunity to work on our descriptions and ensure that our guests are well informed prior to their stay. We regret that your stay was less than satisfactory, and we appreciate the opportunity to use your feedback to improve future guest experiences.
8/10 Bien
Florica
Voyage d’affaires, Voyage en couple
30 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Florica
Séjour de 3 nuits en janvier 2024
Réponse de Customer Service le 1 févr. 2024
Florica, we appreciate your feedback. At Hyatt Place Charlotte Airport/Tyvola Road, consistently delivering the service level you mentioned, is our utmost objective. As for your observations regarding hotel aesthetics, we're perpetually seeking ways to enhance our guests experience, so your insights are valuable. Your comment about parking charges has also been noted, we try to provide the best services at competitive rates. We sincerely hope to welcome you back and exceed your expectations next time.
6/10 Satisfaisant
Paula
24 janv. 2024
Paula
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 26 janv. 2024
Paula, thank you for taking the time to rate your experience. It appears there may have been aspects of your stay that did not meet your expectations. We would be grateful if you could provide us with more details so our team members can address your concerns. Your feedback is invaluable to our continuous improvements.
8/10 Bien
Kathy
Voyage en groupe
24 janv. 2024
Les points forts : Propreté, personnel et service, équipements
Kathy
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 24 janv. 2024
Kathy, it's great to hear that the Hyatt Place Charlotte Airport/Tyvola Road was able to accommodate you following your flight cancellation. We're thrilled that you appreciated our commitment to cleanliness, and found the value matched your needs. We hope we'll have the opportunity to serve you again in the future.
2/10 Horrible
Barbara
Voyage d’affaires
23 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Barbara
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 23 janv. 2024
Barbara, we regret to hear about your unpleasant experience regarding our parking system and understand that it led to some frustration. Please know, ensuring the utmost security and convenience is of paramount importance to us. We are constantly adapting and reassessing our processes to best meet our guests' needs, and notes such as yours play a vital role in this continual refinement. We value your fidelity to us over the years and would absolutely be disheartened to see this incident discourage your returns. We hope to regain your trust and remind you of why our hotel was your preferred choice in the Charlotte area.
10/10 Excellent
Philip
22 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Philip
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 23 janv. 2024
Philip, thank you for taking the time to give Hyatt Place Charlotte Airport/Tyvola Road such a stellar rating on Expedia. It's wonderful to hear that you had a great stay with us and we hope to welcome you back in the near future.
10/10 Excellent
daniel
21 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
daniel
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 22 janv. 2024
Thank you for the wonderful rating, Daniel!We're thrilled to see how much you enjoyed staying at Hyatt Place Charlotte Airport/Tyvola Road. We look forward to hosting you again in the near future! Thank you again for sharing.
10/10 Excellent
Whitney
Voyage en famille avec de jeunes enfants
20 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Whitney
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 21 janv. 2024
Thank you for sharing, Whitney!At Hyatt Place Charlotte Airport/Tyvola Road, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.
10/10 Excellent
Melanie
18 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Melanie
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 20 janv. 2024
Melanie, thank you for your rating. It's great to hear that you had a positive experience at Hyatt Place Charlotte Airport/Tyvola Road. We appreciate your feedback and we're looking forward to welcoming you back in the future.
10/10 Excellent
Sherry
Voyage en famille
17 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sherry
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 18 janv. 2024
Sherry, it's wonderful to hear that Hyatt Place Charlotte Airport/Tyvola Road could be of service during your unexpected stay! We're very glad to know our prompt shuttle service and our kind team members were able to make your experience better. We appreciate your recommended endorsement and look forward to your future visits.
6/10 Satisfaisant
Woo
Voyage en famille
16 janv. 2024
Les points forts : Propreté, personnel et service, équipements
Woo
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 16 janv. 2024
Woo, it's disheartening to hear that your stay did not meet your expectations. We hope to have the chance to serve you better in the future.
10/10 Excellent
Patrick
15 janv. 2024
Patrick
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 5 févr. 2024
Thank you for sharing your perfect rating with us, Patrick!It's wonderful to see how much you appreciated your time at Hyatt Place Charlotte Airport/Tyvola Road! We want everyone to feel right at home at Hyatt Place Charlotte Airport/Tyvola Road. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!
10/10 Excellent
Harold
Voyage en couple
13 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Harold
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 14 janv. 2024
Harold, it's heartening to hear you had a great stay at Hyatt Place Charlotte Airport/Tyvola Road. Our team are thrilled you found our rooms spacious and comfortable. We're especially pleased you enjoyed our extraordinary pillows. We can't wait to welcome you back.
6/10 Satisfaisant
Pamela
Voyage en famille, Voyage d’affaires
13 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Pamela
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 14 janv. 2024
Pamela, It seems there were some unmet expectations regarding our amenities. Your satisfaction is important to us, and we understand the convenience of having microwaves readily available. We're taking notes of your feedback as our team continually strives to improve the guest experience. Thank you for choosing to stay with us and we hope to have the opportunity to serve you better in the future.
10/10 Excellent
Bettye
Voyage en famille
12 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bettye
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Bettye, it warms our hearts to hear your kind words about the care and attention our team members at Hyatt Place Charlotte Airport/Tyvola Road showed toward you and your baby's needs. It's always our mission to make sure every guest, regardless of their age, enjoys a comfortable stay. We hope to have the pleasure of welcoming you back soon.
10/10 Excellent
Kallonji
10 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kallonji
Réponse de Customer Service le 13 janv. 2024
Kallonji, thanks for sharing your experience at Hyatt Place Charlotte Airport/Tyvola Road. It's wonderful to know that you had a positive experience with us. We aim to make every stay memorable in the best way possible and we look forward to welcoming you back in the future.
6/10 Satisfaisant
Molly
9 janv. 2024
Molly
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Molly, thank you for sharing your feedback. Our goal is to provide a satisfactory experience to all our guests, so we're more than ready to hear more about your stay. Please feel free to get in touch if there were any particular aspects that did not meet your expectations, we value all our guest's comments.