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Avis sur Quality Inn & Suites Airport

2.5 out of 5
Quality Inn & Suites Airport
3100 Queen City Drive, Charlotte, NC

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 320 avis sur 1013." "
Note des voyageurs de 8 (Bien), d’après 257 avis sur 1013." "
Note des voyageurs de 6 (Satisfaisant), d’après 185 avis sur 1013." "
Note des voyageurs de 4 (Médiocre), d’après 117 avis sur 1013." "
Note des voyageurs de 2 (Horrible), d’après 134 avis sur 1013." "

7,2/10

Propreté

7,6/10

Personnel et service

7,0/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

2/10 Horrible

Julien

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stayed 2 night, no room service done, breakfast was limited and bar, pool out of service, gym is dirty… room are old, mattress very bad, very noisy neighbourhood, ac very noisy that can’t be turn off… door wasn’t properly closing… if you can stay anyelsewhere… don’t hesitate
Séjour de 2 nuits en mars 2024

8/10 Bien

Sylvie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shuttle vers l’aeroport
Séjour de 1 nuit en mars 2024

8/10 Bien

Mireille

Voyage en famille
Les points forts : Équipements
Chambre vieillotte mais correcte
Séjour de 1 nuit en mars 2024

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

8/10 Bien

Lynda

Séjour de 1 nuit en octobre 2023
Réponse de shyam verma le 9 déc. 2023
Thank you for taking the time to provide us with your rating of 4 out of 5. We truly appreciate your feedback and want you to know that we are always striving to enhance our service. Your input is invaluable to us as we continuously work towards providing the best experience possible for our customers. If there is anything specific that you would like us to address, or if you have any additional comments, please do not hesitate to let us know. We value your thoughts and opinions and are committed to making any necessary improvements based on your feedback. Thank you once again for your rating and for being a valued customer

10/10 Excellent

Isabelle

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en août 2023

8/10 Bien

Amelie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de shyam verma le 1 août 2023
Dear AmelieThank you for taking the time to review our Hotel.We appreciate your feedback and are glad to hear that, based on your rating of 8/10, your overall experience was a good one. We continuously strive to improve our offerings, so if there are any specific areas where you feel we can do better, please let us know. We look forward to serving you even better in the future.

10/10 Excellent

Aurora

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to airport with free shuttle
Séjour de 1 nuit en mars 2024

2/10 Horrible

Kaitlynn

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The afternoon worker was extremely rude, sexist and unhelpful. He never followed through with anything that we requested. There was a leak in the closet of the room, and the tub was dirty. the service was horrible. The only nice person we interacted with at that hotel was the guy who checked up out this morning. We got there and there were three flat pillows in the room and we had to request more pillows and another blanket, then when they did bring a blanket five hours later there were what looked like blood stains on it. We requested a different one and they never brought one. On the website it was advertised that there was a pool and room service, we got there and there was neither. When we arrived the room smelled like mildew as well. We had to leave early partially because we had something come up and partially because of the absolute lack of quality or service.
Séjour de 5 nuits en mars 2024

6/10 Satisfaisant

Jenessa

Voyage en famille
Not the cleanest facility.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very comfortable and clean! Everything was in order and I felt comfortable enough to get a good few hours of sleep before shuttling back to the airport.
Séjour de 1 nuit en mars 2024

8/10 Bien

harmanto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Noises in the bathroom comes from central heating
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Betty

Voyage en famille
Les points faibles : Personnel et service
Lots of noise. Sound like partying in parking lot
Séjour de 1 nuit en mars 2024

10/10 Excellent

Phillip

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Well designed homes and recreation facilities. Grounds in public areas well maintained.
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Lori

Voyage en famille
Our room had a horrible smell, which was caused by rotting food left in a drawer. Sketchy interactions in the parking lot.
Séjour de 1 nuit en mars 2024

2/10 Horrible

Kathy

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We had stayed here, about 5 years ago and it was clean. Now there is trash all in the parking lot. The rooms were dirty. Bugs crawling everywhere. Hair in the bathtub. We will not stay here again.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Soledad

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Stacy, Lakewood

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My whole experience was very satisfying i would definitely seek out this place to stay in any future travel
Séjour de 2 nuits en mars 2024

6/10 Satisfaisant

Whitney

Pulled up the the motel. Was greeted by 3 police cars with lights flashing and an ambulance, not a good omen. Checked in. Thankfully got a room on the 1st floor…otherwise it’s stairs. Outside entrances to rooms. My upstairs neighbor pranced about in their room dropping things until at least 2A. I finally put in my ear plugs. It’s a mediocre motel…nothing to write home about.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Darryl

Séjour de 1 nuit en mars 2024

2/10 Horrible

Angela

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The bathroom floor had water seeping up through the floor, there were towels placed down to continue to keep it soaked up. A big roach came out from under the bed. The microwave door wouldn’t close after the first use. Just smelled kind of musty and not clean.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Scott

Voyage en famille
Quick check in process. Good shuttle service from airport. Room is spacious with LVP floors. No internal halls but outside doors to rooms. Outside walkway is covered by an overhang.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Kara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to stay close to the airport!
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Barbara

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Both shower and sink were slow to drain. Shower nozzle sprayed out water. I had to retrieve something that fell under bed...absolutely filthy. Dirty rags under bed. Was absolutely not worth the price paid.
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

JAMES

Room had "SMOKY" odor. Overall room was clean , but need some odor conditioning
Séjour de 1 nuit en mars 2024

8/10 Bien

Sara

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was close to the airport.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Lori

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cozy, safe, quiet and the airport shuttle driver was right on time
Séjour de 1 nuit en mars 2024

10/10 Excellent

Yaime

Voyage en couple
Está muy limpia y tranquila
Séjour de 2 nuits en mars 2024

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maya and the staff, so friendly and helpful. Very clean room and the transportation to and from the Charlotte Douglas Airport, clean shuttle friendly drivers, make sure you tip as well, is appreciated. Also, love the fact, of simple breakfast of muffins to Belgian waffles. Also, the property is less than 19 minutes to Spectrum Center. Be careful, around that area at night, due there is a bus terminal and some characters, around that area. Don't believe the bad reviews, this property is convenient and quiet neighborhood.I am definitely coming back, in the future.

10/10 Excellent

Sonia, TORONTO

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Friendly registration staff! Clean room with pleasant amenities.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Barbara

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Smoke smell
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Dominique

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

10/10 Excellent

Shelvy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
sin duda volveria aqui
Séjour de 1 nuit en mars 2024

8/10 Bien

Jeremy

Les points forts : Personnel et service
Fits our needs. Lobby looked nice. Different parts of the outside were pretty shabby looking. Staff is nice. Definitely can hear outside noise and planes.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Yarilitza

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Near to airport
Séjour de 1 nuit en février 2024

2/10 Horrible

John

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The clerk put a $50.00 hold on my card for 10 days because I bought a bottle of water. I will never stay here again. This was totally unnecessary.
Séjour de 1 nuit en mars 2024

10/10 Excellent

William

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel, convenient to Charlotte airport. Neighborhood not conducive for an evening stroll.
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Angela

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

8/10 Bien

Kelsen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I would stay again
Séjour de 1 nuit en mars 2024

4/10 Médiocre

NATHANIEL

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

10/10 Excellent

Ana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La propiedad está muy bien, la recomiendo.
Séjour de 1 nuit en mars 2024
Réponse de shyam verma le 12 mars 2024
Muchas gracias por su amable comentario y por recomendar nuestra propiedad. Nos alegra saber que tuvo una experiencia positiva durante su estancia con nosotros.Nos esforzamos por ofrecer un servicio excepcional y es gratificante saber que hemos cumplido con sus expectativas. Su satisfacción es nuestra mayor recompensa.Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.

2/10 Horrible

DANIELA

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

8/10 Bien

Theresa

Voyage en famille
Beds were smaller than expected. They were not queen.
Séjour de 1 nuit en mars 2024
Réponse de shyam verma le 12 mars 2024
Thank you for taking the time to share your feedback. We apologize if our beds did not meet your expectations. We strive to provide our guests with comfortable accommodations, and we regret that we fell short in this instance.Your comments are important to us, and we will take them into consideration as we continually work to improve our guest experience. We hope that, despite this issue, you were able to enjoy your stay with us.We appreciate your understanding and look forward to the opportunity to serve you better in the future.Best Regards,

2/10 Horrible

Farrand

Voyage d’affaires
Horrible service at the front desk and the building is maintained just as bad!
Séjour de 1 nuit en mars 2024
Réponse de Shyam Verma le 12 mars 2024
Thank you for taking the time to share your feedback. We deeply regret to hear about your unsatisfactory experience at our hotel.We understand that the service at the front desk did not meet your expectations. Our team is committed to providing exceptional service to our guests, and it is disheartening to learn that we fell short in this instance. We will address your concerns with our front desk staff and ensure necessary training and guidance are provided to improve our service.Regarding the maintenance of the building, we sincerely apologize for any inconvenience caused. We strive to provide a clean and comfortable environment for our guests, and it is clear from your feedback that we need to enhance our efforts in this area. We will conduct a thorough review of our maintenance procedures and make immediate improvements where necessary.We value your feedback as it helps us identify areas where we can improve. We hope that you will give us another opportunity to serve you better in the future.Best Regards,

8/10 Bien

Mark

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Airport transportation
Séjour de 1 nuit en mars 2024

8/10 Bien

Francis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice breakfast options and free airport shuttle. The only negative point was that we were told we would have two queen beds, but ultimately the beds seemed smaller than standard double beds.
Séjour de 1 nuit en mars 2024

8/10 Bien

Bethany

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Emad

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Not as expected from quality inn
Séjour de 1 nuit en mars 2024