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Avis sur Hyatt Place Charlotte Airport / Billy Graham Parkway

3 out of 5
Hyatt Place Charlotte Airport / Billy Graham Parkway
2950 Oak Lake Blvd, Charlotte, NC

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 524 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 192 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 133 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 63 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 91 avis sur 1003." "

8,2/10

Propreté

8,6/10

Personnel et service

7,8/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Erol

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tres bien et tres confortable
Séjour de 1 nuit en juillet 2023
Réponse de Customer Service le 3 août 2023
Bonjour Erol,Je suis ravi d'apprendre que votre séjour au Hyatt Place Charlotte Airport/Tyvola Road a été confortable et agréable. Vos mots aimables signifient beaucoup. Nous sommes impatients de vous accueillir à nouveau dans le futur et de continuer à vous offrir une excellente expérience.Bien cordialement.

10/10 Excellent

Martin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Service de shuttle bien organiser et efficace. Chauffeurs courtois et disponibles.
Séjour de 1 nuit en février 2023
Réponse de Customer Service le 21 févr. 2023
Merci d'avoir partagé cet avis élogieux, Martin !Nous sommes ravis d'apprendre que vous avez apprécié votre séjour au Hyatt Place Charlotte Airport/Tyvola Road ! C'est notre plaisir de vous accueillir dans toute la mesure du possible. Vos compliments pour notre personnel amical et notre service de navette pratique nous permettent de savoir que nous faisons notre travail. Après tout, nous sommes fiers de votre bonheur. Cela dit, nous serions ravis de partager bientôt une autre expérience parfaite avec vous !Merci encore d'avoir pris le temps de partager vos commentaires !

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great staff
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 24 avr. 2024
Paul, it's fantastic to hear that you've had such a positive experience at the Hyatt Place Charlotte Airport/Tyvola Road. We're particularly pleased that our team members left a positive impression on you. We appreciate your feedback and hope to see you again soon.

6/10 Satisfaisant

Richard

Affordable and local
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 16 avr. 2024
Richard, it sounds like the hotel's affordability and convenient location met your expectations. However, it appears there may be some aspects that fell short. Nonetheless, we hope to have another opportunity to provide you with an even better experience in the future.

10/10 Excellent

K

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were excellen!
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 16 avr. 2024
K, thank you for the wonderful feedback. We're delighted to hear that our team members at Hyatt Place Charlotte Airport/Tyvola Road left such a positive impression. We strive to provide an excellent experience for all our guests. Looking forward to welcoming you again in the future.

6/10 Satisfaisant

Gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Disappointed because the bar and restaurant was closed. Said the manager didn’t come in.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 10 avr. 2024
Gary, it's unfortunate to hear that your stay lacked the vibrant amenities you expected. Our goal is always to provide a well-rounded experience and we regret any inconvenience this may have caused. We'd be sure to note this instance for future considerations. We hope you'll give us another opportunity to better serve you in the future.

10/10 Excellent

Marla

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Charlotte airport Enterprise location is clean and easy to find. Decent car selection and close to the airport. No shuttle needed. They have a relationship with Alamo so the car choices were labeled Alamo. No issues.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 8 avr. 2024
Marla, it's gratifying to learn about your positive experiences at Hyatt Place Charlotte Airport/Tyvola Road. We strive to maintain clean facilities and provide an easy check-in process for our valued guests. Your feedback about the car rental options certainly adds another layer of convenience. We hope to welcome you back soon for another delightful stay.

10/10 Excellent

Terrell

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff gave us great options on what food is available and what we can do in the meanwhile. Breakfast was on time and professional. I love the Hyatt Palace. Only negative in the middle of the night a couple was fighting woke me up at 2am! So uncool, but, if was not you all responsibility.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 2 avr. 2024
Terrell, it's a delight to hear that you appreciated the dining options and punctuality of breakfast at Hyatt Place Charlotte Airport/Tyvola Road. Our team members strive for professional service to enhance your stay with us.We lament the unfortunate incident in the middle of the night which disrupted your rest. Such disturbances are rare, and it's unfortunate that you had that experience. We always hope for an undisturbed, peaceful stay for all our guests. We thank you for your understanding.We hope to welcome you back for another pleasant experience, minus any unexpected disturbances.

10/10 Excellent

Ricardo

Voyage en famille
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 29 mars 2024
Ricardo, thank you for rating Hyatt Place Charlotte Airport/Tyvola Road so highly. It seems you had a wonderful stay with us. We anticipate your next visit and aim to provide you another excellent experience.

8/10 Bien

Germania

Voyage en famille
Sheryl was extremely professional and friendly .
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 27 mars 2024
Germania, it's great to hear your positive feedback regarding your interaction with Sheryl. At Hyatt Place Charlotte Airport/Tyvola Road, we value the friendliness and professionalism of our team members. We hope to see you again in the future!

4/10 Médiocre

Roy

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté
What i didn't like is that we now have to pay for parking. That is a bunch of baloney.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 24 mars 2024
Roy, it's unfortunate to hear that the parking facilities did not meet your expectations. While fees are in place to maintain our secured parking lot, we understand your perspective and value your feedback. In future, we hope to deliver a more all-inclusive experience that can fully meet, if not exceed, your expectations.

10/10 Excellent

Jo Ann, Melbourne Beach

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel - clean, friendly staff and lovely room.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 26 mars 2024
Jo Ann, it's wonderful to hear that you had a great experience at Hyatt Place Charlotte Airport/Tyvola Road. We're so pleased to know you found the rooms lovely and appreciated our team members' friendliness. Our team does their best to maintain the cleanliness of the property for our valued guests. We're looking forward to hosting you again soon.

10/10 Excellent

Glen

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great
Réponse de Customer Service le 21 mars 2024
Glen, we're thrilled to know you had a great experience at Hyatt Place Charlotte Airport/Tyvola Road. Thank you for taking the time to share your feedback. We're looking forward to welcoming you back in the future.

10/10 Excellent

Nupsie-flore

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was super clean! Though you can hear the planes passing by at times, it was in a fairly quiet area. Unfortunately the bar was closed my entire stay which was disappointing (especially during the st patty’s weekend when you want to avoid the bar crowd). Ms Cheryl (misspelling maybe) was absolutely amazing! Accommodating and just pleasant!! Thank the world for people like her who truly go above and beyond and take pride in their work.
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 20 mars 2024
Nupsie-flore, it's fantastic to hear you found your room extremely clean at Hyatt Place Charlotte Airport/Tyvola Road. We appreciate your understanding regarding the noise from the planes and the temporary closure of the bar. We'll be sure to convey your heartwarming commendations to our team member, Cheryl, whose service left a positive mark on your stay. We're thrilled to have team members like her who truly excel in their service. Can't wait to welcome you back for more pleasant experiences.

10/10 Excellent

Gwen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk extremely helpful! Not a fan of paying to park however!
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 18 mars 2024
Gwen, it's fantastic to hear that you found the front desk at Hyatt Place Charlotte Airport/Tyvola Road extremely helpful. We always strive to provide superior assistance. We understand your concerns about the parking charge and appreciate your understanding that these fees allow us to maintain an optimal parking experience. We hope to see you again on your next visit.

10/10 Excellent

ARMAND, Camden

Les points forts : Équipements
The staff was incredibly welcoming and thoughtful right from our night check in with Sheryl and the daytime manager and front desk attendant. Thanks, we will be back.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 17 mars 2024
Armand, it's wonderful to hear that you had a positive stay at Hyatt Place Charlotte Airport/Tyvola Road. We're delighted that Sheryl and our daytime management team made your stay special. Knowing that you plan to return makes our efforts all the more rewarding. Until then, take care.

6/10 Satisfaisant

Joneicia

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements
Good value for the price. Rooms still spacious and clean. Breakfast was not appealing so I didn’t try it. They ran out of coffee, no flavored creamer. Kitchen staff had language barrier- did not understand my questions. Quality of hotel has went down. Some staff not professional from attire to inability to answer questions. Not best experience this visit. Plus it took over a week to release $50 incidental fee!
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 16 mars 2024
Joneicia, it's evident from your comments that your recent stay didn't completely match your expectations. We sincerely regret the inconvenience regarding the breakfast and coffee availability. We also acknowledge your feedback regarding the language proficiency of our team members and will aim for improvements. Regarding the incidental fee, it is generally a routine industry practice, but we understand your concern and appreciate your patience. Although this experience was not perfect, we hope that you'll give us another chance to provide a better experience in the future.

2/10 Horrible

Greg

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Expedia said there was free parking there was not free parking. It’s a web-based parking app that must give too much personal information.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 17 mars 2024
Greg, we regret to hear about the misunderstanding regarding the parking information. While we don't control external websites, we do aim for a seamless experience for our guests in every aspect of their stay. We value your feedback concerning the parking app, and we'll ensure your experience is communicated to the concerned team. We hope to have the chance to serve you again in the future.

8/10 Bien

CONSTANTINA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It met my expectations. Sheryl was very friendly and helpful.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 13 mars 2024
Constantina, we're delighted that Hyatt Place Charlotte Airport/Tyvola Road met your expectations! It warms our hearts that you received exceptional service from Sheryl - she really is a gem! We hope to welcome you back soon, making your next stay even more enjoyable and satisfying.

10/10 Excellent

Larry, New Bern

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Secluded property close to dining and the Billy Graham Library
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 3 mars 2024
Larry, we are thrilled to learn that you enjoyed the location of Hyatt Place Charlotte Airport/Tyvola Road, with its close proximity to dining options and the Billy Graham Library. Thank you for choosing our hotel and sharing your positive experience. We look forward to welcoming you back in the future!

10/10 Excellent

Jerry H

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All was great, only thing is there’s a lot of construction going on in that area, while the room was quiet and clean the area is buzzing with equipment.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 2 mars 2024
Jerry H, it's delightful to hear you had a superb experience at Hyatt Place Charlotte Airport/Tyvola Road. We're glad you appreciated your peaceful and pristine room despite the ongoing developments in the surroundings. Rest assured, we aim to provide an oasis of tranquility amidst the brisk activity. Your feedback is appreciated and we hope to welcome you back soon for another peaceful stay.

8/10 Bien

Ann

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to the airport. Breakfast was good but the coffee urns were empty. Did not like that parking was not included with a one night stay.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 1 mars 2024
Ann, it's encouraging to hear that you appreciated our proximity to the airport and enjoyed our breakfast. We apologize if there was a momentary delay in replenishing the coffee supply during your visit. We also understand your feedback about the parking and we assure you we do our best to maintain affordable and competitive pricing. Nonetheless, we genuinely appreciate your thoughts and hope to welcome you back for an even better experience at Hyatt Place Charlotte Airport/Tyvola Road.

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Suite was very large got bed plus a sofa sectional L style very comfortable breakfast was great overall great place for one night or two
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 27 févr. 2024
Jennifer, what a pleasure to hear that you found the suite at Hyatt Place Charlotte Airport/Tyvola Road profoundly spacious and comfortable. We are thrilled you relished our breakfast offerings and appreciated the overall ambience of the hotel for your stay. We look forward to extending our hospitality, whether it be for one, two nights or even longer in the future.

10/10 Excellent

Alexia

Séjour de 1 nuit en février 2024
Réponse de Customer Service le 23 févr. 2024
Alexia, thanks for your Expedia review. We're delighted you had a fantastic stay at Hyatt Place Charlotte Airport/Tyvola Road. It would be our pleasure to welcome you back next time you're in the area.

6/10 Satisfaisant

Victor

Les points forts : Personnel et service
They charge you for parking lot $11 a day
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 22 févr. 2024
Victor, thank you for taking the time to share your thoughts. We understand your concerns regarding the parking fees. Pricing decisions are made with careful consideration and we strive to provide excellent value to our guests. We appreciate your feedback and hope your overall stay was enjoyable.

10/10 Excellent

Heather

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed our stay. Thank you!
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 21 févr. 2024
Heather, it's wonderful to hear that your time at Hyatt Place Charlotte Airport/Tyvola Road was enjoyable. Thank you for sharing, and we look forward to welcoming you back in the future!

10/10 Excellent

Emma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fantastic
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 21 févr. 2024
Emma, it's a delight to read your succinct, positive review. At Hyatt Place Charlotte Airport/Tyvola Road, we strive to provide a wonderful experience for each guest, and we are overjoyed that you had such a fantastic stay. Thank you for your support and we look forward to hosting your next visit.

8/10 Bien

Rudolf

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very kindly Persons
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 20 févr. 2024
Rudolf, we are glad to hear you found our team members at Hyatt Place Charlotte Airport/Tyvola Road to be kind. Your positive experience boosts our spirits as we strive to provide everyone with exceptional service. We hope to see you again soon!

10/10 Excellent

LaTessa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 21 févr. 2024
LaTessa, it's truly wonderful to hear your stay at Hyatt Place Charlotte Airport/Tyvola Road exceeded your expectations. Your perfect rating is deeply appreciated and we look forward to welcoming you back in the future. Safe travels!

10/10 Excellent

Javier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 20 févr. 2024
Javier, your stellar rating for Hyatt Place Charlotte Airport/Tyvola Road is greatly appreciated. It's a joy to know that we've left such a positive impression with our service and accommodations. It would be a pleasure to welcome you back in the near future. Warm regards.

6/10 Satisfaisant

duwayne

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Great location for driving to airport. Clean with very nice 'den'. However, wall mounted heat pump very loud and would wake me up when it came on periodically throughout night.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 18 févr. 2024
Duwayne, thank you for your feedback. It's great to hear you found the location convenient and admired our clean environment complemented by a comfortable den. However, it seems there were some disturbances due to the HVAC system. Your comfort is our priority and please know these concerns are noted for immediate action. We hope on your next stay you can experience a peaceful night's rest. Thank you for choosing Hyatt Place Charlotte Airport/Tyvola Road.

6/10 Satisfaisant

Daniel

Voyage d’affaires
Les points forts : Personnel et service
Desk clerk needed help! There were people everywhere! Took forever to check in even after I finally got to the counter due to the phone ringing
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 10 févr. 2024
Daniel, we appreciate the feedback. We understand your concerns regarding the extended wait time during check-in. Our team members always strive to provide efficient service, and it seems we fell short during your visit. We will review this situation and aim for improvements to enhance our overall guest experience. Thank you again for bringing this to our attention.

6/10 Satisfaisant

Taknesha

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 8 févr. 2024
Taknesha, thank you for taking the time to rate your recent stay. It seems that your experience did not meet all your expectations. We encourage guests like you to share specifics, so we can understand areas that might need attention. Your feedback is invaluable for our continuous improvement. We hope to have another opportunity to enhance your experience in the future.

2/10 Horrible

Shanquetta

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The check in process was a breeze, I didn’t catch the gentleman that checked us in but he was very pleasant. Upon getting our room keys I seen the sign about parking which was okay until we scanned the barcode and had to pay for parking which was $10 a night. Not sure why that wasn’t in the description before booking, I would’ve never booked due to the fact I felt I already paid for parking when I booked with you all. We proceeded to try to get to our room but the elevator took a great amount of time not only that but it was only that one elevator working through our entire stay. When we finally got to our room it wasn’t like the pictures were on the website. The bathroom was very small you couldn’t do a full turn around with bumping into the door or the toilet. There was no microwave in the which I thought was very odd as once again not in the description. I will not be booking this hotel again for these reasons.
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 5 févr. 2024
Shanquetta, it's regrettable to read about your overwhelming experience. We apologize for any inconvenience regarding our parking facilities and the unexpected delays with the lift. Regarding the room and its amenities, the feedback you provided gives us an opportunity to work on our descriptions and ensure that our guests are well informed prior to their stay. We regret that your stay was less than satisfactory, and we appreciate the opportunity to use your feedback to improve future guest experiences.

8/10 Bien

Florica

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service was exactly what I expected for a Hyatt hotel. Still, the property is close to the point that a refresh is needed. Disappointingly they charge for parking.
Séjour de 3 nuits en janvier 2024
Réponse de Customer Service le 1 févr. 2024
Florica, we appreciate your feedback. At Hyatt Place Charlotte Airport/Tyvola Road, consistently delivering the service level you mentioned, is our utmost objective. As for your observations regarding hotel aesthetics, we're perpetually seeking ways to enhance our guests experience, so your insights are valuable. Your comment about parking charges has also been noted, we try to provide the best services at competitive rates. We sincerely hope to welcome you back and exceed your expectations next time.

6/10 Satisfaisant

Paula

Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 26 janv. 2024
Paula, thank you for taking the time to rate your experience. It appears there may have been aspects of your stay that did not meet your expectations. We would be grateful if you could provide us with more details so our team members can address your concerns. Your feedback is invaluable to our continuous improvements.

8/10 Bien

Kathy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Stayed due to flight cancellation and they were nice and accommodating. Place was a nice value and clean.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 24 janv. 2024
Kathy, it's great to hear that the Hyatt Place Charlotte Airport/Tyvola Road was able to accommodate you following your flight cancellation. We're thrilled that you appreciated our commitment to cleanliness, and found the value matched your needs. We hope we'll have the opportunity to serve you again in the future.

2/10 Horrible

Barbara

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My apologies for the ratings but I am angry. I find the new parking system aggravating, demeaning, a complete hassle and it was hazardous as well. The web site re directed me several times to an entertainment site and prompted me to “create an account” which entailed entering credit card information a second time. I realized it was bogus and backed out and it finally processed my parking payment from my first credit card entry. I DO NOT MIND PAYING FOR PARKING- you can charge me double. But needing to scan a QR CODE AND go to an unknown and unfamiliar and possibly dangerous website and enter credit card information, under verbal threat by the front desk of getting a ticket, is a deal breaker for me. This has been one of my go-to properties for years when traveling in the Charlotte area, but I’ll be staying away from there from now on for this reason. I hope one day you find it in yourselves to simply add parking fees to the hotel bill like most hotels that charge for parking. I had just driven 7 hours from Maryland and fighting a difficult to navigate parking web site was the last thing I wanted to do, again, under threat of some type of punishment for not complying. Thank you for hearing me out.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 23 janv. 2024
Barbara, we regret to hear about your unpleasant experience regarding our parking system and understand that it led to some frustration. Please know, ensuring the utmost security and convenience is of paramount importance to us. We are constantly adapting and reassessing our processes to best meet our guests' needs, and notes such as yours play a vital role in this continual refinement. We value your fidelity to us over the years and would absolutely be disheartened to see this incident discourage your returns. We hope to regain your trust and remind you of why our hotel was your preferred choice in the Charlotte area.

10/10 Excellent

Philip

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 23 janv. 2024
Philip, thank you for taking the time to give Hyatt Place Charlotte Airport/Tyvola Road such a stellar rating on Expedia. It's wonderful to hear that you had a great stay with us and we hope to welcome you back in the near future.

10/10 Excellent

daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 22 janv. 2024
Thank you for the wonderful rating, Daniel!We're thrilled to see how much you enjoyed staying at Hyatt Place Charlotte Airport/Tyvola Road. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Whitney

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 21 janv. 2024
Thank you for sharing, Whitney!At Hyatt Place Charlotte Airport/Tyvola Road, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Melanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 20 janv. 2024
Melanie, thank you for your rating. It's great to hear that you had a positive experience at Hyatt Place Charlotte Airport/Tyvola Road. We appreciate your feedback and we're looking forward to welcoming you back in the future.

10/10 Excellent

Sherry

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They were very helpful when we were stranded at the airport! The shuttle was quick and the staff was very kind to us! Would recommend!
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 18 janv. 2024
Sherry, it's wonderful to hear that Hyatt Place Charlotte Airport/Tyvola Road could be of service during your unexpected stay! We're very glad to know our prompt shuttle service and our kind team members were able to make your experience better. We appreciate your recommended endorsement and look forward to your future visits.

6/10 Satisfaisant

Woo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Nothing
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 16 janv. 2024
Woo, it's disheartening to hear that your stay did not meet your expectations. We hope to have the chance to serve you better in the future.

10/10 Excellent

Patrick

Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 5 févr. 2024
Thank you for sharing your perfect rating with us, Patrick!It's wonderful to see how much you appreciated your time at Hyatt Place Charlotte Airport/Tyvola Road! We want everyone to feel right at home at Hyatt Place Charlotte Airport/Tyvola Road. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Harold

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay, clean, newer, friendly, rooms are big and very comfortable. Amazing pillows.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 14 janv. 2024
Harold, it's heartening to hear you had a great stay at Hyatt Place Charlotte Airport/Tyvola Road. Our team are thrilled you found our rooms spacious and comfortable. We're especially pleased you enjoyed our extraordinary pillows. We can't wait to welcome you back.

6/10 Satisfaisant

Pamela

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
There are no microwaves on the property at all. I was very disappointed.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 14 janv. 2024
Pamela, It seems there were some unmet expectations regarding our amenities. Your satisfaction is important to us, and we understand the convenience of having microwaves readily available. We're taking notes of your feedback as our team continually strives to improve the guest experience. Thank you for choosing to stay with us and we hope to have the opportunity to serve you better in the future.

10/10 Excellent

Bettye

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My baby needed a crib and the Staff was excellent about it! He understood it was me and my baby and he made sure she was comfy!
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Bettye, it warms our hearts to hear your kind words about the care and attention our team members at Hyatt Place Charlotte Airport/Tyvola Road showed toward you and your baby's needs. It's always our mission to make sure every guest, regardless of their age, enjoys a comfortable stay. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Kallonji

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Réponse de Customer Service le 13 janv. 2024
Kallonji, thanks for sharing your experience at Hyatt Place Charlotte Airport/Tyvola Road. It's wonderful to know that you had a positive experience with us. We aim to make every stay memorable in the best way possible and we look forward to welcoming you back in the future.

6/10 Satisfaisant

Molly

Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Molly, thank you for sharing your feedback. Our goal is to provide a satisfactory experience to all our guests, so we're more than ready to hear more about your stay. Please feel free to get in touch if there were any particular aspects that did not meet your expectations, we value all our guest's comments.