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Avis sur Four Points by Sheraton Charlotte - Lake Norman

3 out of 5
Four Points by Sheraton Charlotte - Lake Norman
16508 Northcross Drive, Huntersville, NC

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 222 avis sur 518." "
Note des voyageurs de 8 (Bien), d’après 150 avis sur 518." "
Note des voyageurs de 6 (Satisfaisant), d’après 87 avis sur 518." "
Note des voyageurs de 4 (Médiocre), d’après 38 avis sur 518." "
Note des voyageurs de 2 (Horrible), d’après 21 avis sur 518." "

8,8/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Louis

Voyage en famille
Excellent
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en septembre 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Joe

Les points forts : Propreté et personnel et service
Good location and staff. Hotel is dated.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Michael

Séjour de 5 nuits en mars 2024

8/10 Bien

VALERIE, Durham

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, plenty of areas to shop, dine and relax.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Emily

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Right off of highway. Halfway point from Florida and Ohio.
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Jonathan

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

2/10 Horrible

William

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024

10/10 Excellent

Patricia

Séjour de 1 nuit en février 2024

8/10 Bien

Laura

Séjour de 1 nuit en janvier 2024

8/10 Bien

KI JO

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024

8/10 Bien

Susan

Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Jennifer

Séjour de 1 nuit en novembre 2023

8/10 Bien

Philip, Tampa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A bit outdated and definitely noisy due to highway being nearby. Having a room right beside an ice maker doesn't help the noise level either. Overall an B- hotel but convenient to Birkdale Village.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Abraham

Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Bob, Spearfish

Séjour de 1 nuit en octobre 2023

8/10 Bien

Zackery

Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Andrea

Voyage d’affaires
Les points faibles : Personnel et service
Our stay was ok except for one thing. Service, terrible service. We stayed four nights and our beds weren’t made ever. The only time we got fresh towels was after day two when I complained at the front desk. They still didn’t make the beds: Wouldn’t recommend this hotel.
Séjour de 3 nuits en octobre 2023

6/10 Satisfaisant

Akira

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

8/10 Bien

Renee

Voyage en groupe
Les points forts : Propreté et personnel et service
Our stay was fine, except for a couple things that I think are probably a corporate issue. First, there were only two towels in our bathroom. I have never stayed anywhere that left fewer than four towels per room, especially since hotel towels tend to be small. Staff was happy to give us more upon request, but I don't think that's something that should have to be requested -- especially in a hotel that's not exactly on the low end of cost to stay. Second, there was only one hook to hang towels on in the bathroom. It's set up to accommodate up to four guests in the room, but apparently only one of those four people gets to not throw their towel on the floor after using it? Obviously, the staff has no control over that, but maybe next renovation you all can fix that. Also, while the shower was lovely and clean, I was grateful I didn't have an infant or small child with me because bathing a small child in the sink would have been annoying and a shower-only bathroom isn't particularly convenient.
Séjour de 2 nuits en octobre 2023

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property is clean. Rooms are on the small size but functional and well kept.
Séjour de 3 nuits en octobre 2023

8/10 Bien

Holly

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a nice place to stay for work. They were VERY nice and I really enjoyed my stay. Its right down the street from Birkdale Village, which has everything you need.
Séjour de 3 nuits en septembre 2023
Réponse de Four Points Charlotte Lake Norman le 2 oct. 2023
Thanks for your review and staying with us. Hope to see you again soon!

8/10 Bien

Adrian

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Four Points Charlotte Lake Norman le 9 oct. 2023
Thanks for sharing your rating. We hope to see you again soon!

2/10 Horrible

Mark

Séjour de 1 nuit en septembre 2023
Réponse de Four Points Charlotte Lake Norman le 9 oct. 2023
We regret that it appears your stay did not meet your expectations. However, we have no explanation to try to fix what was wrong. If you would like to share your feedback, please give us a call. We hope you will give us another try in the future.

4/10 Médiocre

Kim

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Bad water pressure in the sink and shower. There was a big bug/roach on wall in the room. Air conditioner was noisy and wasn’t great.
Séjour de 3 nuits en septembre 2023
Réponse de Four Points Charlotte Lake Norman le 2 oct. 2023
Hi Kim,We apologize that your stay did not meet our standards of cleanliness. We have shared your concerns with our housekeeping and maintenance staff to ensure the room is suitable for future guests. Thank you!

6/10 Satisfaisant

Daniyel N.

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
2 star at best, rooms are equivalent to a dorm room…however all front desk staff were very helpful and accommodating.
Séjour de 4 nuits en août 2023
Réponse de Four Points Charlotte Lake Norman le 2 oct. 2023
Hi Daniyel,We apologize that your stay did not meet your expectations in size. We are glad that our staff was able to accommodate you.

10/10 Excellent

Jasper

Les points forts : Propreté
Séjour de 1 nuit en septembre 2023
Réponse de Four Points Charlotte Lake Norman le 2 oct. 2023
Thanks for your review!

10/10 Excellent

John

Séjour de 1 nuit en août 2023
Réponse de Four Points Charlotte Lake Norman le 2 oct. 2023
Thank you for your excellent review!

10/10 Excellent

Justine

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property is very clean and cozy . They have a very inviting lobby and the front desk is so nice and friendly . She was so helpful and kind and made suggestions in the area to visit . It’s close to a lot of restaurants and shopping mall a few miles away . The rooms were clean and the bedding was very comfortable . They also have a breakfast in the mornings . It was a very pleasant stay .
Séjour de 2 nuits en août 2023
Réponse de Four Points Charlotte Lake Norman le 2 oct. 2023
Thank you so much for your review! We love our location so convenient to Birkdale and area restaurants. We hope to see you again soon!

10/10 Excellent

Maleka, Dover

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Off the beaten path
Séjour de 4 nuits en août 2023
Réponse de Four Points Charlotte Lake Norman le 2 oct. 2023
Thank you so much for your review!

2/10 Horrible

Domenic

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
residual odor from prohibited cigarette smoking
Séjour de 1 nuit en juillet 2023

8/10 Bien

Carlos M.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice staff
Séjour de 2 nuits en juillet 2023
Réponse de Jayme Wigington le 5 juil. 2023
Thank you Carlos for recognizing our staff. They are a wonderful group of people and we thank you for choosing to stay with us. Hope to see you again soon!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quick trip
The front desk staff was super friendly and welcoming.
Séjour de 2 nuits en juin 2023
Réponse de Jayme Wigington le 17 juil. 2023
Thank you for your review! Hope to have you stay with us again soon.

4/10 Médiocre

Dwight

Les points forts : Propreté et infrastructures et conditions de l’hébergement
We checked in the ladies at the front desk were very friendly. We had an issue with the remote not working they fixed it immediately. We noticed a large group of kids hanging out in the lobby. They were a little noisy but it was the middle of the afternoon not an issue. It became an issue around 10 pm that evening. I called the front desk to complain about the noise. They said they would take care of it. The noise continued to mid night. We were on the first floor in not sure why the group wasn't reprimanded and require to go to their rooms or outside. I've stayed at plenty of nice hotels with large children groups and I've never experienced anything like this
Séjour de 1 nuit en juin 2023

6/10 Satisfaisant

Sylvia

Les points faibles : Personnel et service
Worst Marriott experience
The hotel was booked in advance and a king room was prepaid for. I checked in online that day but once I arrived they only had a full sized bed available for two people. The women behind the counter didn't seem to care that I had prepaid for a king and told us that the mangers weren't available and it was too late the call them because they might be sleeping. How inconvenient for them.....She blamed the system for not allowing me to get the king bed and stated they were busy that weekend and Marriott doesn't guarantee the room you booked so I pretty much had to deal with it. When she finally realized we weren't going to deal, she reached out to her manager to get the code needed to book the room we paid for. We will not use this hotel in the future.
Séjour de 3 nuits en juin 2023

10/10 Excellent

Donna

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I had a great stay. Super helpful and friendly staff. Location was very convenient and the rooms were comfortable and clean.
Séjour de 4 nuits en mai 2023
Réponse de Jayme Wigington le 5 juil. 2023
Hi Donna,Thank you for the positive information. We hope to have you and your family here again.

8/10 Bien

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Price was fair for the accomodations
Séjour de 1 nuit en juin 2023

10/10 Excellent

Donald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I thought it was very clean and the bed was actually comfortable very nice would stay again
Séjour de 2 nuits en mai 2023
Réponse de Jayme Wigington le 2 juin 2023
Hi Donald!Thank you for the excellent feedback! We appreciate you and hope to have you back soon.

10/10 Excellent

ilene

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
stay review
overall a very positive visit. nice staff. clean facility. it would have been nice to have in house breakfast Sunday but a thumbs up.
Séjour de 3 nuits en mai 2023
Réponse de Jayme Wigington le 31 mai 2023
Hi Ilene!Thank you for your feedback! We hope to have you back to stay with us soon.

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worst stay at a hotel in a while!
Did not clean room as requested and left used coffee packages next to machine and did not replenish coffee so I went without morning coffee. Room air-conditioner was extremely noisy, had a high pitch whining sound. The windows are single pane and you can hear massive street (carrs, trucks, motorcycles) thru the night inpeading sleep. If you stay here don't stay to the rear of the hotel. Maybe the front is better as my business partner had no complaint about the noise. Also, the doors are thin and you can hear the hallway noise so stay away from the elevators!
Séjour de 3 nuits en mai 2023

10/10 Excellent

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay. Close to interstate, clean and friendly staff
Séjour de 1 nuit en mai 2023
Réponse de Jayme Wigington le 25 mai 2023
Hi Christine!Thank you for your feedback, and we are so glad you enjoyed your stay! We hope you stay with us again!

8/10 Bien

Nalicia

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
My stay was nice an the staff was very friendly but my only concern was that the shower area wasn’t cleaned very well it was hair left all over the shower floor and walls and the carpet is due for a shampoo cleaning other than that I had a good stay.
Séjour de 1 nuit en mai 2023
Réponse de Jayme Wigington le 25 mai 2023
Hello Nalicia,Thank you for your feedback, and we are so glad you enjoyed your stay! We will take note of the issues listed and will work on doing better!We hope you stay with us again!

10/10 Excellent

Ashley, Columbia

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful hotel, friendly staff
Séjour de 2 nuits en mai 2023
Réponse de Jayme Wigington le 10 mai 2023
Hi Ashley!Thank you for your feedback. We hope you visit us again real soon!-Jayme WigingtonDirector of Sales

4/10 Médiocre

Leslie

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Property looked unkept. Will not stay there again. Room was 62 degrees when we got in and the toilet was falling off.
Séjour de 1 nuit en mai 2023

6/10 Satisfaisant

Tamasheika

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2023

4/10 Médiocre

Jessica

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We used Expedia and the front desk charged us double due to not being able to see that we’d already paid through Expedia.com. We will be contacting upper level management to hopefully get our money back.
Séjour de 1 nuit en avril 2023

6/10 Satisfaisant

KI JO

Séjour de 4 nuits en avril 2023
Réponse de Jayme Wigington le 24 avr. 2023
Thank you. We strive to be the best we can be. We are learning as team to better assist our guest. We hope you come back!

10/10 Excellent

Anne

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stay here for Loch Norman Highland Games
Clean and comfortable - very pleasant staff.
Séjour de 2 nuits en avril 2023
Réponse de Jayme Wigington le 20 avr. 2023
Thank you Anne. We are so happy to hear your stay was comfortable. We strive to always make a lasting impression on our guest. Come see us again!-Jayme WigingtonDirector of Sales

4/10 Médiocre

Clark

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Pillows were worthless. Hotel may be (currently) branded a Sheraton, but that’s simply lipstick on a pig.
Séjour de 2 nuits en mars 2023