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Avis sur Country Inn & Suites by Radisson, Charleston South, WV

3 out of 5
Country Inn & Suites by Radisson, Charleston South, WV
105 Alex Ln, Charleston, WV

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 385 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 285 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 150 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 111 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 69 avis sur 1000." "

7,8/10

Propreté

8,6/10

Personnel et service

7,8/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Cynthia

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Country Inn AD le 18 avr. 2024
Thank you so much for choosing to stay with us and sharring your experience!

8/10 Bien

Amanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Country Inn AD le 18 avr. 2024
Thank you so much for staying with us and trusting us to host your stay!

6/10 Satisfaisant

Gary

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Would have been nice to know before arrival that the hottub had been filled in a long time before this, as it was the main reason we chose this hotel. The lady at checkin even acknowledged that its still on their page as being open. She seemed genuinely sorry but nothing she could do. Hotel is near the hwy so there is road noise but its clean and comfortable. Wont return
Séjour de 1 nuit en mars 2024
Réponse de Country Inn AD le 18 avr. 2024
On behalf of our entire team I would like to apoligize for the hot tub. I have personally made sure this issue was resolved and taken care of so it will not be an issue again in the future.

6/10 Satisfaisant

Laci

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Jessica

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room was not clean, the toiletries were used, and left in the shower, the TV did not work.
Séjour de 1 nuit en mars 2024
Réponse de Kelli Ragland le 28 mars 2024
Thank you for your feedback. We hate that you didn't have a good experience with us. I will relay This information to my staff. We are working hard to improve our hotel, so all feedback is good feedback.

8/10 Bien

Jennifer

Séjour de 1 nuit en mars 2024
Réponse de Country Inn AD le 18 avr. 2024
Thank you so much for choosing to stay with us!

2/10 Horrible

Ernest

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We stayed 5 nights and the rooms were never serviced. I took the trash out and had to request clean towels consistently throughout the stay. I booked 2 rooms and this was the same story for both rooms
Séjour de 5 nuits en mars 2024
Réponse de Kelli Ragland le 25 mars 2024
Thank you for your feedback. Can you give me some more information so that I can speak with my staff. You can just tell me what rooms you were in. Because I have been here for a month and have been doing the service myself. I would like to go over this with my new housekeeping manager so it never happens again.

10/10 Excellent

Steve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The indoor pool is nice.
Séjour de 1 nuit en mars 2024
Réponse de Country Inn AD le 18 avr. 2024
Thank you so much for the perfect review and kind words on our pool!

4/10 Médiocre

Jolene

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The hotel is so close to the highway that you could feel the hotel shake when the trucks went by. Plus, the hotel walls and floors are so thin that you could hear the people upstairs walking, the neighbors flush the toilet and you can hear their entire conversations. Not to mention the hotel is very dated so it makes it feel dirty and gross. This is by far the worst hotel we have stayed in, in a long time.
Réponse de Kelli Ragland le 24 mars 2024
Thank you for your response. I hate that you didn't have a good stay. We are a old hotel and have been working very hard to keep up with it. We are due for an update soon. I hope you come back to see all the changes.

2/10 Horrible

Amy

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property did not meet our expectations with amount of money we spent
Séjour de 1 nuit en mars 2024
Réponse de Kelli Ragland le 25 mars 2024
Thank you for your feedback. We are working very hard to make changes to the hotel and staff. We hope you come back to see what changes we have made.

8/10 Bien

Angel

Voyage en groupe
Les points forts : Propreté et personnel et service
It felt safe and was clean. The bathroom needed an upgrade.
Séjour de 1 nuit en février 2024
Réponse de Country Inn AD le 18 avr. 2024
Thank you so much for your kind words. We will be updating the hotel in the near future!

6/10 Satisfaisant

Andrea

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The staff were friendly but the facility needs work, carpet were dirty, paint was peeling and the bathroom door was separating All furniture was stained in the room
Séjour de 1 nuit en mars 2024
Réponse de Country Inn AD le 18 avr. 2024
Thank you so much for choosing to stay with us

4/10 Médiocre

Kaitlin

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
I was very disheartened by the poor customer service and the cleanliness of the whole hotel.
Séjour de 2 nuits en février 2024
Réponse de Country Inn AD le 18 avr. 2024
On behalf of our team I would like to apoligize that we were unable to give you a perfect guest experiance. We would love the chance to show you we can be perfect on your next stay!

4/10 Médiocre

howard

Voyage en couple
The room was noisy, the walls were paper thin, the staff was loud in the hallway at 6am. I was woken up at 9:45pm with the front desk telling me mu credit card did not process properly. They wanted me to give them my number over the phone. Instead I went down to the front desk to tell them I had a receipt saying I already paid and they then told me it was a mix up with Expedia. When I checked in they never even asked for my card. Very strange, I wondered whether I was being scammed. Won’t stay at this location again. Noise all night was terrible.
Séjour de 1 nuit en février 2024
Réponse de Country Inn AD le 18 avr. 2024
I am very sorry that we were unable to give you the perfect stay you should expect and deserve. We hope you will give us a chance again in the future to prove we can be perfect!

8/10 Bien

Najiullah

Séjour de 1 nuit en février 2024
Réponse de Country Inn AD le 18 avr. 2024
Thank you so much for choosing to stay with us!

8/10 Bien

Nancy

Séjour de 1 nuit en février 2024
Réponse de Country Inn AD le 18 avr. 2024
Thank you so much for sharring your guest experiance with us

8/10 Bien

Renee

Voyage en couple
Excellent breakfast. Hotel needs some work on updating and modernizing some things. Areas around were ok but could be cleaned up a bit also.
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Shawn

Les points forts : Personnel et service
Séjour de 1 nuit en février 2024

10/10 Excellent

Carter

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Équipements
Excellent especially for pets
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The clerk was very kind and the pool is clean. My kids loved it.
Séjour de 1 nuit en janvier 2024

4/10 Médiocre

Renita

Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The staff was great , friendly and welcoming. My room had stains on the sheets. As I inspected that problem, I found bed bugs. I left. They refunded me for the night.

10/10 Excellent

Tammie

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great room, conveniently assigned by gym, pool and breakfast area.

10/10 Excellent

Martelia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel, the ladies at the front desk were very friendly and helpful, I love that their checkout isn't until noon.
Séjour de 1 nuit en janvier 2024

8/10 Bien

Linda

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Christopher

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the better hotels I’ve stayed in
Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
I guess it was “okay” for the price.
The bedspread between the two sheets had stains on the ones on both beds. The bedspread was very thin and did not provide much warmth or comfort. For breakfast, the eggs were dry and the bagels and English muffins were hard.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Joseph

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice staff and clean property
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Brian

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good stay
Séjour de 1 nuit en décembre 2023

8/10 Bien

Christine

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023

8/10 Bien

stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good Value
Very clean hotel. Pet friendly and friendly staff. Good breakfast buffet. Cookies and coffee in the lobby. ( Coffee maker in the room didn’t have supplies with it.) Big bathroom but only had one tiny bar of soap, no other toiletries. Very limited dining options besides fast food in the area.
Séjour de 1 nuit en décembre 2023

8/10 Bien

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable
Comfortable, needs updating. A good hot breakfast with, biscuits, gravy, scrambled eggs, potatoes, waffles and cereal . Everyone was very friendly.
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Raymond

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Very dirty
the hotel was filthy. The door was covered in mud and the floors had not been vacuumed in a long time
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Jennifer, Two Rivers

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Zoey

Séjour de 2 nuits en décembre 2023

10/10 Excellent

Sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Will Stay Here Again
I had an enjoyable one night stay. The staff informed me of amenities, the breakfast was well done and good variety. Easy check in and check out. The breakfast staff person was especially attentive to patrons.
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Stephen

Voyage d’affaires
Les points faibles : Personnel et service
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Tara

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great for pets and nice pet area
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Norman

Les points forts : Propreté, personnel et service, confort de la chambre
Room issues
We had previously booked a room with a king bed delux with a sitting area. When we checked in on our trip back home the front desk clerk was kind and gave us our room keys. Upon entering the room was a mess. It was not cleaned from the previous stay. We went back downstairs and told her the room was never cleaned up from the previous people's stay. She apologized and gave us another room. We went upstairs and upon entering we witnessed the same situation. We again went downstairs and told her as she again apologized and gave us a different room but shexwrnt up and checked it to make sure it had been cleaned by the staff. This was not the room type we wanted but nonetheless, a room for the night. The room was clean and the included breakfast was ok the next morning. The coffee dispensers had luke warm coffee not hot. Disappointed in this stay on Dec. 8th, 2023.
Séjour de 1 nuit en décembre 2023

8/10 Bien

Stephanie

Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Gina

Les points forts : Personnel et service
Ok
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We waited at the front desk while the lady working behind the desk didn’t acknowledge us or the five others behind us. No one was even at the desk the following morning as we checked out. We spared anyone the nastiness of the bed that was made over stains. Worst place ever!
Séjour de 1 nuit en novembre 2023

8/10 Bien

Kevin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Breakfast was good.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Mary

Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Kristin

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I was very disappointed with the cleanliness of this property. The sofa bed has a huge brown stain on the mattress. We found a dirty vaping in the room. The elevator floor was filthy. The carpets looked like they hadn’t been vacuumed. The pool water was very cold.
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Janice

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Great staff. Rooms smell musty and are not clean. Bed linens did not fit on the bed. Expected nicer facility for a country Inn
Séjour de 1 nuit en novembre 2023

8/10 Bien

Theresa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had an elevator to get to 3rd floor
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Barbara

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Liezl

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very hospitable and kind.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Hyginia

Séjour de 1 nuit en novembre 2023

8/10 Bien

Roberta

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Construction near the site made it tricky to get into. Also close to another hotel so hard to find the entrance.
Séjour de 1 nuit en novembre 2023