Les notes se basent sur un nombre total de 456 avis vérifiés

3,8 sur 5
Recommandé par 75 % des clients
3,9 Propreté de la chambre
4,1 Services et personnel
3,8 Confort de la chambre
3,8 Conditions de l'hôtel
Avis Expedia vérifiés
4 sur 5
par un voyageur vérifié de Compiegne

HOTEL A RECOMMANDER

Publié le 28 sept. 2011 sur Hotels
Hôtel confortable, très grande chambre bien équipée et petit déjeuner sympathique. Bonne étape
2 sur 5
par un voyageur vérifié

Disappointing

Publié le 12 juil. 2017
Staff very friendly and accommodating, but for the price better options in better area (Tangers) with better beds and better wifi -- beds very uncomfortable and the wifi was spotty at best.
Commentaire laissé par : Direction de l'hôtel
15 juil. 2017 par Manager, Direction de l'hôtel
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Publié le 4 juil. 2017
Stopped here with no previous reservation, on July 4 weekend. Other than the fact that I paid about twice the expected price, the stay was excellent.
Commentaire laissé par : Direction de l'hôtel
7 juil. 2017 par Lauren Johnson, Direction de l'hôtel
We thank you for taking the time to write your review. We are very glad that you had a great stay with us, and we look forward to you coming to stay with us again! We appreciate your business with us. Have a great day!
3 sur 5
par un voyageur vérifié

Needs some cleaning up on the outside

Publié le 28 juin 2017
Room was acceptable Homeless people outside often Air conditioner makes loud noises
Commentaire laissé par : Direction de l'hôtel
11 juil. 2017 par Manager, Direction de l'hôtel
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will review the conditions of your room with our staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.
1 sur 5
par un voyageur vérifié

Hotel with bed bugs

Publié le 19 juin 2017
I would never stay in this hotel again. Our room had bed bugs, and had one of our party not been allergic to them, we would have brought them home to infest our house. Also, the A/C didn't function properly. We set it down as low as 67°, and our room stayed too warm for us to sleep well. Minor point, there was mold on the shower curtain rod in the bathroom.
Commentaire laissé par : Direction de l'hôtel
21 juin 2017 par Manager, Direction de l'hôtel
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We don't have bed bugs in hotel. New Carpet installed recently and new paint in all rooms. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.
2 sur 5
par un voyageur vérifié

Publié le 7 juin 2017
Our 1 year old found a can of dip leftover from previous guest. The furniture was old with stains and needs replaced. The bottom of the kids feet were black from walking on the floors barefoot. The hotel could use some major cleaning.
Commentaire laissé par : Direction de l'hôtel
9 juin 2017 par Manager, Direction de l'hôtel
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room . We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.
3 sur 5
par un voyageur vérifié

Publié le 18 mai 2017
Hotel in this area was below my norm on others that I have stayed at for the price. No one was at the desk upon arrival....waited about 15 minutes for someone to show up. Nothing more to say.....will not do a repeat.
Commentaire laissé par : Direction de l'hôtel
21 mai 2017 par Linda, Direction de l'hôtel
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. I have addressed the issue of your wait with our staff.. We hope for another opportunity to exceed your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.
3 sur 5
par James

Publié le 22 avr. 2017 sur Hotels
We had resv .for 3. King suite w/pullout sofa. No sheets or pillows. Had to go get them. We did not receive coffee, glasses or a 3rd coffee cup and even though we reported to desk no correction. Room was clean when we arrived, but not much done other than beds thereafter.
Commentaire laissé par : Direction de l'hôtel
24 avr. 2017
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.
1 sur 5
par Cary

Never going back

Publié le 22 avr. 2017 sur Hotels
Sign above hotel stated suites have whirlpool bath but they do not. The bath had black mold where the shower walls join the tub. Floors where dirty. Worker behind the desk was rude and said he couldn't help because I booked my own room.
Commentaire laissé par : Direction de l'hôtel
24 avr. 2017
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room or the whirlpool. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.
3 sur 5
par un voyageur vérifié

Too expensive for the location.

Publié le 21 avr. 2017
Difficult entrance access. Few parking spaces. And a lame breakfast
Commentaire laissé par : Direction de l'hôtel
24 avr. 2017 par linda, Direction de l'hôtel
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the parking or the breakfast at our hotel. We will review the breakfast menu with our staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.