Piscine extérieure, parasols de plage

Avis sur JW Marriott Hotel Chandigarh

5 out of 5
JW Marriott Hotel Chandigarh
Sector 35B, Dakshin Marg, Chandigarh, Punjab

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 368 avis sur 509." "
Note des voyageurs de 8 (Bien), d’après 69 avis sur 509." "
Note des voyageurs de 6 (Satisfaisant), d’après 31 avis sur 509." "
Note des voyageurs de 4 (Médiocre), d’après 13 avis sur 509." "
Note des voyageurs de 2 (Horrible), d’après 28 avis sur 509." "

9,2/10

Propreté

9,2/10

Personnel et service

9,2/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Deepak

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff behaviour and buffet and their hospitality
Séjour de 2 nuits en avril 2024

10/10 Excellent

harlaap

Les points forts : Propreté
Séjour de 1 nuit en mars 2024

10/10 Excellent

Ravi

Séjour de 1 nuit en mars 2024

8/10 Bien

Surinder

Séjour de 1 nuit en mars 2024

10/10 Excellent

Jatinder

Séjour de 1 nuit en mars 2024

10/10 Excellent

Rimie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bad
Séjour de 3 nuits en mars 2024

10/10 Excellent

Narinder Pal Singh

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location very convenient for shopping. Clean and friendly place.
Séjour de 1 nuit en mars 2024

10/10 Excellent

ishy

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing staff. Food was delicious. Entire staff makes you feel like a celebrity. From door opener to Chef.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Arshdeep, Surrey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had an exceptional stay at JW Marriott! From the moment I walked in, the staff made me feel like royalty. The room was impeccably clean and luxuriously appointed, offering breathtaking views of the city. The amenities were top-notch, from the spa services to the exquisite dining options. The attention to detail and impeccable service truly set JW Marriott apart. I can't wait to return for another unforgettable experience. Highly recommended for anyone seeking a truly indulgent and memorable stay!
Séjour de 1 nuit en mars 2024

10/10 Excellent

Taswan

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love this property and definitely recommend it to anyone looking to stay! The decor was amazing and the staff were very knowledgeable and attentive to my requests. The restaurant staff were more than willing to adjust the seasoning to my tolerance (lower heat) lol.
Séjour de 5 nuits en février 2024

10/10 Excellent

Jatinder

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en février 2024

10/10 Excellent

Raj, Merrill

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service at breakfast are was awesome
Séjour de 4 nuits en février 2024

10/10 Excellent

Amandeep

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s beautiful and picecful area plus very friendly service specially Balbir at lounge Gurjant at door and ishvi at front desk They are very friendly and supportive persons
Séjour de 19 nuits en janvier 2024

10/10 Excellent

Kiranjeet

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone at this location, from the luggage attendants, front staff, housekeeping, waiters/waitresses and room service staff were all friendly, greeting us with beautiful smiles every time, and made my husband and I feel very welcomed during our stay. The room was beautiful and clean, we slept well on that amazing mattress and enjoyed the overhead rainfall showerhead. The big screen smart tv made the experience even better. The restaurants were great and we loved the breakfast buffet - all service staff care for you properly, even when the restaurant is busy. This hotel is highly recommended by me and I will definitely be coming here every time I visit Chandigarh. Keep up the work, you have a wonderful team there!
Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

Abhinav

Voyage en famille avec de jeunes enfants
Very untrained and forget full staff . Cleaning in corridors need a lot of eye go details
Séjour de 10 nuits en janvier 2024

10/10 Excellent

Sheila

Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The rooms looked very rundown and dark.glass windows we’re extremely dirty , the little courtyard was very sad looking because the trees were full of dirt looking sad The little pond was empty
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Simarjit

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good experience
Séjour de 1 nuit en janvier 2024

2/10 Horrible

Harpreet

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Imran

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great luxury hotel stay
Great hotel. Their kitchen staff is really amazing. Good ambiance. Good food.
Séjour de 2 nuits en janvier 2024

10/10 Excellent

HARINDER

Séjour de 3 nuits en décembre 2023

10/10 Excellent

Chetandeep Singh, SURREY

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JW is my preferred stay destination when I’m Visiting Chandigarh for work. The hotel is in the heart of the city making it convenient for travel within the city.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Arpinder

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Puneet

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great short stay in Chandigarh. Great dining options and amenity within the hotel.

10/10 Excellent

DEVANG

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our stay at JW was excellent and the attention to detail from the staff was amazing. Wish we could stay here long
Séjour de 3 nuits en novembre 2023

8/10 Bien

Anika

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The experience was memorable in a pleasant way❤️
Séjour de 1 nuit en novembre 2023

8/10 Bien

Manny

Séjour de 2 nuits en octobre 2023

10/10 Excellent

kiara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are exceptional - courteous, friendly, respectful, professional. Each and every person made me feel welcome - whether it was Krishna at concierge, or Amrita, Nikita or Shorya at the front desk, or Ravikant who was one of the cleaners on my floor. At breakfast, again, the staff are very well trained. Chefs Pappu and Amit checked up on each diner every day to make sure that the food was to their liking. The wait staff anticipated our needs, bringing coffee and fresh paranthas to our table. A big shout-out to Om, Deshraj and Rajat - 3 of the amazing servers who made breakfast a delight. There are so many other staff that I would like to thank, but unfortunately, I don't have or recall their names. However, it doesn't mean that they in any way offered a subpar service - they were all exceptional, and it is because of their high level of service that guests can overlook minor irritations, such as the hallways not always being vacuumed.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Amit

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best JW in India
The Amazing Sat Sri Akal and Punjabi Flavour this upscale Ultra Modern Facility was best in Class. All the Staff , Managers , check in , Security were amazingly Helpful and courteous .. We stayed twice within a few days,..
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Amit

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Équipements
Excellent service
Séjour de 1 nuit en octobre 2023

10/10 Excellent

vinod

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Vishal Singh le 13 oct. 2023
Dear Guest,Greetings from JW Marriott Chandigarh!We sincerely appreciate you taking out the time and giving us the five star rating. It was our pleasure serving you and hoping to see you soon.Warm RegardsVishal SinghGeneral Manager

10/10 Excellent

harjit

Séjour de 1 nuit en septembre 2023
Réponse de Vishal Singh le 13 oct. 2023
Dear Harjit, Greetings from JW Marriott Chandigarh! Thank you for taking out the time to review us. We are extremely pleased to know that you were satisfied by the service provided by us. Looking forward to hosting you again! Warm Regards, Vishal Singh General Manager

10/10 Excellent

Ipnindera, HAYWARD

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Well maintained property
Séjour de 2 nuits en août 2023
Réponse de Vishal Singh le 13 oct. 2023
Dear Ipnindera,Greetings from JW Marriott Chandigarh! We appreciate you taking the time to give us a review. We are overjoyed to hear that you were pleased with the service we provided. We work hard to provide our customers with the best service. We hope you visit more frequently. Looking forward to hosting you again soon. Warm RegardsVishal SinghGeneral Manager

10/10 Excellent

Jasbir

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Too Good
Perfect
Séjour de 1 nuit en août 2023
Réponse de Vishal Singh le 13 oct. 2023
Dear Jasbir,Greetings from JW Marriott Chandigarh! Thank you so much for choosing our hotel and share your wonderful feedback. We are thrilled to hear that you enjoyed your the service and hospitality provided by our staff. The entire team of JW Marriott Chandigarh strives to achieve maximum guest satisfaction and to offer bespoke services . I hope you would visit us more often for such memorable experience. Warm Regards Vishal Singh General Manager

6/10 Satisfaisant

PARAG

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en juillet 2023

10/10 Excellent

Rajinder

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent stay
A thoroughly relaxing and enjoyable experience from the moment you enter the gates. Restaurant staff, Chefs are all on a different level, they go the extra mile to make sure you're comfortable
Séjour de 3 nuits en juillet 2023

10/10 Excellent

Inderjit

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Honestly such a great place to stay, the food is amazing, the staff are friendly and attentive.
Séjour de 2 nuits en juillet 2023

8/10 Bien

kamajit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Honestly, this is probably an okay hotel you probably could get in Chandigarh I won’t say it’s crazy good but it’s okay rooms are a little outdated should work on remodeling for sure it’s safeguards at night service is okay had to call multiple times on certain request to get things done properly. We also had 9 month baby with us which staff in buffet was extremely helpful like holding the baby playing with it so my son doesn’t cry by best experience was with lady who cleans room and staff in buffet are great people !
Séjour de 13 nuits en juillet 2023

10/10 Excellent

manoj

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful hotel very friendly staff the ladies with the traditional dresses are such eye pleasing the Chef Amit was so amazing food was excellent and clean the Room Attended Kranti , Anamul with the floor manager Manoj Thakur wonderful team work kept me nice and tidy this was my second time staying here and I will continue Manoj from Miami
Séjour de 1 nuit en juillet 2023
Réponse de Vishal Singh, General Manager le 14 juil. 2023
Dear Manoj, Greetings from JW Marriott Chandigarh! It was a pleasure having you with us and thank you for taking your valuable time out to review us.The team and I are delighted to know that you had a wonderful experience at JW Marriott Chandigarh, and we were able to live up to your expectations.It is words of appreciation from our esteemed guests that keeps us motivated to strive harder to provide the best of services and excel in what we do.We certainly enjoyed looking after you and look forward to the pleasure of welcoming you back soon.

10/10 Excellent

manoj

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property is great nicely located the staff are very friendly and professional in the lobby women with the traditional attire make you feel at home the chef mr Amit was amazing he gave full attention made me feel at home . This was my second time in this Hotel and I think I will never pick another to stay Manoj from Miami
Séjour de 3 nuits en juillet 2023
Réponse de Vishal Singh, General Manager le 14 juil. 2023
Dear Manoj, Greetings from JW Marriott Chandigarh! It was a pleasure having you with us and thank you for taking your valuable time out to review us.The team and I are delighted to know that you had a wonderful experience at JW Marriott Chandigarh, and we were able to live up to your expectations.It is words of appreciation from our esteemed guests that keeps us motivated to strive harder to provide the best of services and excel in what we do.We certainly enjoyed looking after you and look forward to the pleasure of welcoming you back soon.

4/10 Médiocre

Rohan

Voyage en famille
Les points faibles : Propreté
Very surprised how bare bones this JW Marriott was. The staff, especially at the main restaurant were very helpful. But the state of the room was not great. The shower tub hwas in a state of needing repair. The hair dryer did not work.
Séjour de 1 nuit en juillet 2023
Réponse de Vishal Singh, General Manager le 14 juil. 2023
Dear Rohan, Greetings from JW Marriott Chandigarh! Thank you for providing us your feedback.I am extremely disappointed to learn that we did not meet your expectations. I would like to assure you that this level of service is not a norm at our hotel and is definitely not reflective of what we strive to provide to our guests.I sincerely hope that you will not let this mar your impression about us and please do give us another opportunity to welcome you back.

2/10 Horrible

Ruab

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
In all honesty, this was the worst 5 star property I’ve ever stayed at. My bathroom sink smelled really bad and appeared to be not cleaned properly. The bin under the table in the room was quite dirty and full of stains on the leather. The mats in the bathroom were also stained and the floor was quite sticky - like it hadn’t been mopped in a while. During check in, the front desk mentioned my breakfast was included and then the next day they charged me for breakfast. I really had a terrible experience here.
Séjour de 1 nuit en juin 2023
Réponse de Vishal Singh, General Manager le 14 juil. 2023
Dear Ruab, Greetings from JW Marriott Chandigarh! Thank you for taking the time to share your feedback with us.We take great pride in the service and facilities we offer at our hotel and I am truly disturbed that we were not able to deliver the experience that we espouse. Please rest assured that your comments are being taken seriously. I have discussed your feedback in detail with the team and have also emphasized on the importance of following laid down standards and procedures.I do realize that this in no way makes up for the inconvenience you went through, but I sincerely hope that you will not let this mar your impression about JW Marriott Chandigarh and please do give us another opportunity to welcome you back.

10/10 Excellent

Rajinder

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en mai 2023
Réponse de Vishal Singh, General Manager le 14 juil. 2023
Dear Rajinder, Greetings from JW Marriott Chandigarh! It was a pleasure having you with us and thank you for taking your valuable time out to review us.The team and I are delighted to know that you had a wonderful experience at JW Marriott Chandigarh, and we were able to live up to your expectations.It is words of appreciation from our esteemed guests that keeps us motivated to strive harder to provide the best of services and excel in what we do.We certainly enjoyed looking after you and look forward to the pleasure of welcoming you back soon.

10/10 Excellent

Steven

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked it all!
Séjour de 2 nuits en mai 2023
Réponse de Warm Regards, Vishal Singh General Manager le 11 mai 2023
Dear Guest,Thank you so much for sharing your kind feedback with us. We are glad that the JW Marriott Team was able to provide you with a hospitable and memorable stay with us. We shall also be sharing your positive feedback with our team in regards to the services delivered, as it is such feedback that keeps them motivated to deliver their best in terms of guest experiences.Once again, thank you for staying at JW Marriott Chandigarh, we hope to host you again very soon!

10/10 Excellent

Maninder, savage

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very nice. Specially Mr Arnav who made our stay very special. He was following back on every concern that we had and made sure we had a pleasant stay.
Séjour de 1 nuit en mai 2023
Réponse de Vishal Singh General Manager le 10 mai 2023
Dear Guest,Thank you for your kind words about our staff, especially Mr. Arnav. We are delighted to hear that he made your stay special and that your concerns were addressed promptly. We hope to have the pleasure of welcoming you back soon.Warm Regards,

6/10 Satisfaisant

Sameer

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The lobby staff are lazy, complacent, and just want to upsell different options for upgrade.
Séjour de 3 nuits en avril 2023
Réponse de Warm Regards, Vishal Singh General Manager le 1 mai 2023
Dear Guest,We apologize if you have had a negative experience with our lobby staff. However, we do not condone or support any behavior that could be perceived as lazy or complacent. Our staff members are trained to provide exceptional customer service and are expected to maintain a high level of professionalism at all times.Regarding the issue of upselling, we understand that some guests may feel uncomfortable with this approach. However, it is common practice in the hospitality industry for staff members to offer upgrades or additional services to guests in order to enhance their stay. This is not intended to be pushy or aggressive, but rather to provide guests with options that may better suit their needs and preferences.We take all guest feedback seriously and will use your comments as an opportunity to review and improve our training and service standards. Thank you for bringing this to our attention.

10/10 Excellent

SLC

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Vishal paji was great!!!
Séjour de 1 nuit en avril 2023
Réponse de Vishal Singh General Manager le 21 avr. 2023
Dear Guest,We would like to thank you for taking out the time to review us. We have noted your kind feedback in regards to the hospitality and services you received during your stay at our hotel. We are glad you had a pleasant experience with us, and shall be conveying your compliments to our team as well.Thank you once again for choosing JW Marriott Chandigarh, we hope to host you again very soon!Warm Regards,

2/10 Horrible

NIMISH

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
1.the telephone in the room wasnt working 2.the television in the room wasnt working 3.i asked for a well done omlette,was served a saltless uncooked omlette
Séjour de 1 nuit en avril 2023
Réponse de Vishal Singh General Manager le 21 avr. 2023
Dear guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We understand how frustrating it can be when things are not working as they should, and we take your feedback seriously.Regarding the telephone and television in your room, we have notified our maintenance team to investigate and resolve the issue promptly. We apologize for any inconvenience this may have caused.As for the omelette, we are deeply sorry that it did not meet your expectations. We will be sure to pass along your feedback to our kitchen staff to ensure that this does not happen again in the future. Please know that we strive to provide our guests with the highest quality of service and food, and we are disappointed to hear that we fell short in your case.Once again, we apologize for any inconvenience you experienced during your stay, and we hope to have the opportunity to make it up to you in the future.Warm Regards

10/10 Excellent

Vaibhav

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great property
Séjour de 1 nuit en avril 2023
Réponse de Vishal Singh General Manager le 18 avr. 2023
Dear Guest, Thank you for taking out time and sharing your valuable feedback about our services on Expedia. It is feedback as such that keeps the JW Marriott Chandigarh team motivated to constantly deliver exceptional guest experiences.We hope to have the pleasure of welcoming you again very soon!

10/10 Excellent

Jaspreet

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Wonderful
Séjour de 1 nuit en avril 2023
Réponse de Vishal Singh General Manager le 18 avr. 2023
Dear Guest, Thank you for taking out time and sharing your valuable feedback about our services on Expedia. It is feedback as such that keeps the JW Marriott Chandigarh team motivated to constantly deliver exceptional guest experiences.We hope to have the pleasure of welcoming you again very soon!

10/10 Excellent

jaspal

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall its good property. I would certainly visit again.
Séjour de 1 nuit en avril 2023
Réponse de Vishal Singh General Manager le 17 avr. 2023
Dear Guest,Thank you for taking out time to review us on OTA. We are delighted to know that you enjoyed our hospitality and services. Hope to have the pleasure of welcoming you again, we look forward to seeing you soon!Warm Regards,