Avis
6,2
6,4/10
Propreté
7,0/10
Personnel et service
5,8/10
Équipements
5,8/10
Infrastructures et conditions de l’hébergement
5,4/10
Écoresponsabilité
Avis
Voyage en groupe
29 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2019
8/10 Bien
brigitte
5 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
brigitte
Séjour de 1 nuit en octobre 2018
8/10 Bien
sam, saint etienne
16 sept. 2018
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
sam
Séjour de 2 nuits en mai 2018
6/10 Satisfaisant
Virginie
14 août 2018
Virginie
Séjour de 1 nuit en juillet 2018
10/10 Excellent
Justice
Voyage en famille
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Justice
Séjour de 1 nuit en mars 2024
10/10 Excellent
Jayda
Voyage en famille avec de jeunes enfants
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jayda
Séjour de 1 nuit en mars 2024
10/10 Excellent
Cindy, Miami
25 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cindy
Séjour de 2 nuits en mars 2024
Réponse de Manager le 27 mars 2024
Hello Cindy,Thank you for recommending our hotel! We are thrilled to hear that you had a great experience during your stay. Our team always strives to provide excellent service to our guests. If you have any further feedback, feel free to reach out to our management team directly. We look forward to welcoming you back in the future.
10/10 Excellent
Aiden
Voyage en couple
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aiden
Séjour de 1 nuit en mars 2024
Réponse de Manager le 24 mars 2024
Hello Aiden,We appreciate you recognizing our hotel's great value. Guest satisfaction is our priority, and we strive to offer excellent service and amenities to all our guests. If you have any further feedback or suggestions, please feel free to contact our management team.
10/10 Excellent
Brayden
Voyage en famille
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brayden
Séjour de 1 nuit en mars 2024
Réponse de Manager le 24 mars 2024
Hello Brayden,We are delighted to hear that you enjoyed our hotel's convenient location. Your feedback is valuable to us as we strive to provide an exceptional experience for all our guests during their stay. Thank you for choosing our hotel, we look forward to welcoming you back in the future.
10/10 Excellent
Harley
Voyage en famille
23 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Harley
Séjour de 1 nuit en mars 2024
Réponse de Manager le 24 mars 2024
Hello Harley,We appreciate your feedback and regret to hear that you did not feel your stay matched your expectations. We strive to provide a comfortable experience for all guests. Any further concerns can be addressed by reaching out to our management team directly. Thank you for choosing our hotel for your stay.
10/10 Excellent
Narelle
Voyage en famille avec de jeunes enfants
23 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Narelle
Séjour de 1 nuit en mars 2024
Réponse de Manager le 24 mars 2024
Hello Narelle,Thank you for sharing your feedback with us. We appreciate your comments and will take them into consideration for future improvements. We always strive to offer competitive prices in line with the quality of service provided to our guests. Your insights are valuable to us as we continue to enhance the overall guest experience.
2/10 Horrible
Marlyn
20 mars 2024
Marlyn
Séjour de 1 nuit en mars 2024
Réponse de Manager le 22 mars 2024
Hello Marlyn, We appreciate your kind words about our front desk staff. We apologize for any discomfort you experienced with the room temperature and remote controls. Please note that we are constantly working to improve our services and facilities for our guests' comfort. Thank you for sharing your feedback, and we hope to welcome you back for a better experience in the future.
10/10 Excellent
Adriana
17 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Adriana
Séjour de 1 nuit en mars 2024
Réponse de Manager le 22 mars 2024
Hello Adriana,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
2/10 Horrible
Savanth
Voyage en famille
14 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Savanth
Séjour de 1 nuit en février 2024
Réponse de Manager le 16 mars 2024
Hello Savanth, We are sorry to hear about your experience. Guest feedback helps us improve our services for future stays. If you'd like to share more details, please contact our management team directly to assist you further. Your input is valuable to us.
8/10 Bien
Tanesha
13 mars 2024
Les points forts : Personnel et service
Tanesha
Séjour de 1 nuit en mars 2024
Réponse de Manager le 16 mars 2024
Hello Tanesha,We're delighted to hear you had a pleasant stay with us. If you have any further comments or suggestions, please feel free to reach out to us so we can continue improving our services.
10/10 Excellent
Warren
Voyage en couple
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Warren
Séjour de 1 nuit en mars 2024
Réponse de Manager le 12 mars 2024
Hello Warren,We appreciate you taking the time to share your feedback with us. Should you have any further comments or concerns, please feel free to contact our management team directly. Thank you for choosing to stay with us.
2/10 Horrible
Felicia
11 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Felicia
Séjour de 2 nuits en mars 2024
Réponse de Manager le 13 mars 2024
Hello Felicia, We apologize for any inconvenience you experienced during your stay. Our team will address the maintenance and room layout issues mentioned to enhance guest comfort. Regarding noise complaints, we strive to ensure a peaceful stay for all guests, and appreciate your understanding in maintaining a quiet environment. Your feedback is valuable in improving our services for future guests.
10/10 Excellent
Grace
Voyage en famille
7 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Grace
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 mars 2024
Hello Grace,We are pleased to hear that you enjoyed our hotel's convenient location. We strive to provide our guests with a prime spot for their travels. Your feedback is greatly appreciated, and we hope to welcome you back in the future.
10/10 Excellent
Zhan
Voyage en famille
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zhan
Séjour de 1 nuit en février 2024
Réponse de Manager le 5 mars 2024
Hello Zhan,We're pleased to hear you found our hotel to be a great value. We strive to offer our guests a comfortable and enjoyable stay. Your feedback is valuable to us for future improvements. Thank you for choosing to stay with us.
10/10 Excellent
Peppe
Voyage en famille
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Peppe
Séjour de 1 nuit en février 2024
Réponse de Manager le 5 mars 2024
Hello Peppe,We are delighted to hear that you enjoyed our hotel's convenient location. We hope you had a wonderful stay and look forward to welcoming you back in the future!
4/10 Médiocre
Robert
Voyage en famille avec de jeunes enfants
2 mars 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 2 nuits en février 2024
Réponse de Manager le 3 mars 2024
Hello Robert,We appreciate your feedback and will share it with our team for future improvements. We strive to enhance our guest experience continually.
4/10 Médiocre
Karl
26 févr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Karl
Séjour de 1 nuit en février 2024
Réponse de Manager le 29 févr. 2024
Hello Karl, We appreciate your feedback on our convenient location and parking facilities. We will share your comments on water pressure and cleanliness with our team for improvement. It's great to hear you found our staff to be friendly during your stay.
10/10 Excellent
Sahid
Voyage en famille
24 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sahid
Séjour de 1 nuit en février 2024
Réponse de Manager le 24 févr. 2024
Hello Sahid,We're delighted to hear you enjoyed our convenient location during your stay. We appreciate your feedback and hope you had a wonderful time exploring the area. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.
6/10 Satisfaisant
Guillermo
24 févr. 2024
Guillermo
Séjour de 1 nuit en février 2024
Réponse de Manager le 27 févr. 2024
Hello Guillermo, We're sorry to hear about your experience. We appreciate your feedback and will share this with the team for improvement. For any future concerns, please don't hesitate to reach out to our management.
10/10 Excellent
James
Voyage en famille
20 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en février 2024
Réponse de Manager le 22 févr. 2024
Hello James,We appreciate you taking the time to share your experience with us. If there are any specific suggestions or concerns you'd like to discuss further, please feel free to reach out to our management team. We value your feedback and hope to welcome you back in the future.
2/10 Horrible
Lok Man
Voyage en famille avec de jeunes enfants
19 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lok Man
Séjour de 1 nuit en février 2024
Réponse de Manager le 21 févr. 2024
Hello Lok Man, Thank you for sharing your feedback with us. We appreciate your comments and regret to learn about the issues you experienced during your stay. We take all feedback seriously and will address these concerns with our team. Your insights help us improve the guest experience.
8/10 Bien
David, Pine
18 févr. 2024
Les points forts : Personnel et service
David
Séjour de 17 nuits en janvier 2024
Réponse de Manager le 20 févr. 2024
Hello David,We appreciate your kind words about our helpful staff. Should you have any future needs, don't hesitate to reach out to us.
4/10 Médiocre
Larisa
Voyage en famille
7 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Larisa
Séjour de 1 nuit en février 2024
Réponse de Manager le 9 févr. 2024
Hello Larisa,Thank you for sharing your feedback with us. We apologize for any inconveniences you experienced during your stay. We strive to provide a comfortable and well-maintained environment for our guests. We appreciate your insights and will address your concerns accordingly.
2/10 Horrible
Gordon
7 févr. 2024
Gordon
Séjour de 1 nuit en février 2024
Réponse de Manager le 22 mars 2024
Hello Gordon, We strive to provide a top-notch experience for all our guests. Please feel free to contact us directly to discuss your stay further.
10/10 Excellent
Steve
Voyage en famille
6 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Steve
Séjour de 1 nuit en février 2024
Réponse de Manager le 8 févr. 2024
Hello Steve,Thank you for choosing our hotel for your recent stay. We're glad to hear that you had a pleasant experience. We take pride in providing exceptional service and facilities to our guests. Please feel free to share any specific feedback or suggestions you may have for us. We appreciate your support and hope to welcome you back in the future.
10/10 Excellent
William
5 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
William
Séjour de 1 nuit en février 2024
Réponse de Manager le 9 févr. 2024
Hello William,Thank you for sharing your positive experience with our friendly and knowledgeable staff. We take pride in providing accurate information to ensure a pleasant stay for our guests. If you have any further feedback or need assistance, please feel free to contact us.
2/10 Horrible
Ana
Voyage en famille, Voyage avec des animaux de compagnie
4 févr. 2024
Ana
Séjour de 1 nuit en février 2024
Réponse de Manager le 6 févr. 2024
Hello Ana, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We understand the importance of a comfortable room and we regret that the heater did not meet your expectations. We appreciate your patience and understanding, and we have notified the appropriate team to address the issues mentioned. We encourage you to reach out to our management team directly to discuss compensation options.
2/10 Horrible
Sridhar
24 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Sridhar
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 27 janv. 2024
Hello Sridhar, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the heater not working. We appreciate your feedback and will address this issue with our maintenance team to ensure it is resolved promptly.
10/10 Excellent
Emily
Voyage avec des animaux de compagnie
8 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emily
Réponse de Manager le 10 janv. 2024
Hello Emily,Thank you for choosing our hotel and sharing your feedback with us. We're delighted to hear that you appreciated our great location and clean rooms. We apologize for any inconvenience caused by the outdated decor and the hair dryer issue. Our friendly staff is always here to assist, and we're glad to know they made a positive impression on you. We look forward to welcoming you back on your next visit.
10/10 Excellent
Tony
26 déc. 2023
Tony
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 17 janv. 2024
Hello Tony,We are thrilled to hear that you had a wonderful stay at our hotel. Your satisfaction is our top priority and we are delighted that we met your expectations. Should you have any further feedback or suggestions, please do not hesitate to reach out to us. We hope to welcome you back soon for another fantastic experience.
6/10 Satisfaisant
Sunil
Voyage en famille
25 déc. 2023
Les points faibles : Équipements
Sunil
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 26 déc. 2023
Hello Sunil, Thank you for sharing your feedback with us. We understand that you may have concerns about the value of your stay. Our rates are determined based on various factors such as location, amenities, and market demand. We encourage you to contact our management team directly to discuss your specific concerns further.
10/10 Excellent
Jessica
Voyage en famille
15 déc. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Jessica
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 16 déc. 2023
Hello Jessica,Thank you for your kind words! Our front desk associates strive to provide exceptional customer service. We greatly value your feedback and hope to welcome you back in the future.
10/10 Excellent
Janice
Voyage en groupe
14 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Janice
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 16 déc. 2023
Hello Janice,Thank you for choosing our hotel for your stay. We are delighted to hear that you had an excellent experience. We look forward to welcoming you back in the future.
10/10 Excellent
Edgar
30 nov. 2023
Edgar
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 7 déc. 2023
Hello Edgar,Thank you for choosing to stay with us during your recent visit! We are delighted to hear that you had a fantastic experience at our hotel. Your satisfaction is our top priority, and we strive to provide exceptional service to all our guests. We look forward to welcoming you back for another wonderful stay in the future.
2/10 Horrible
Danette
Voyage en famille
29 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Danette
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 2 déc. 2023
Hello Danette, We apologize for any misunderstanding or inconvenience you may have experienced during your stay. Our priority is to ensure the safety and comfort of all our guests, hence certain protocols are in place. We regret if you felt violated due to the phone conversation incident. Regarding the amenities, we appreciate your feedback and will further investigate the matter to ensure it complies with our advertised services. Remember, your satisfaction is important to us and we welcome any future opportunity to serve you better.
6/10 Satisfaisant
Zoe
27 nov. 2023
Les points forts : Personnel et service
Zoe
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 30 nov. 2023
Hello Zoe,We value your stay and want to ensure your satisfaction. If you have any specific feedback or concerns about your experience, please reach out to us directly so we can address them accordingly.
2/10 Horrible
Clemente
Voyage en couple
16 nov. 2023
Les points faibles : Équipements
Clemente
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 18 nov. 2023
Hello Clemente,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. Our check-in process involves providing keys via a lockbox for added convenience. For security purposes, we do request credit card information over the phone. We sincerely apologize for the cleanliness issues you encountered and will address this with our housekeeping team. Our hotel is staffed during designated hours, and we prioritize guest safety. We recommend reaching out to our management team directly to further discuss your concerns.
10/10 Excellent
Rebekah
Voyage en famille
14 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great spa room!
Rebekah
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 17 nov. 2023
Hello Rebekah,We're delighted to hear that you enjoyed our spa room! Thank you for your feedback and we hope to welcome you back soon for another relaxing stay.
4/10 Médiocre
Danielle
Voyage en famille
13 nov. 2023
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Danielle
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 15 nov. 2023
Hello Danielle, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced due to noise disturbances from the neighboring room. We understand the importance of a peaceful stay and will make sure to address this issue with our staff. Regarding the cleanliness issues you mentioned, we have informed our housekeeping team to ensure that such occurrences are avoided in the future. We appreciate your valuable input and hope to have the opportunity to provide you with a more enjoyable experience in the future.
6/10 Satisfaisant
Kelle
Voyage en famille
11 nov. 2023
Les points forts : Personnel et service
Kelle
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 12 nov. 2023
Hello Kelle,Thank you for sharing your feedback about your recent stay. We appreciate your recognition of our hardworking staff for their efforts to address the fireplace and TV issues. We apologize for the inconvenience caused by the cleanliness of the room and amenities. Rest assured, we will address this matter with our housekeeping team to ensure a better experience for future guests.
8/10 Bien
Kriss
21 oct. 2023
Kriss
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 12 nov. 2023
Hello Kriss,Thank you for choosing to stay with us. We appreciate your positive feedback and are glad to hear that you enjoyed your stay overall. We apologize for any inconvenience you experienced and will take your feedback into consideration for future improvements. We hope to have the opportunity to welcome you back in the future for an even better experience.
2/10 Horrible
Angela
Voyage en groupe
19 oct. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Angela
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 21 oct. 2023
Hello Angela, We apologize for the inconvenience you experienced during check-in and with your room. Please be assured that we take your feedback seriously and will address these issues with our team to ensure a more pleasant stay for our guests. Thank you for bringing this to our attention.
6/10 Satisfaisant
Tyler
16 oct. 2023
Les points faibles : Personnel et service
Tyler
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 19 oct. 2023
Hello Tyler, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We appreciate your input and will use it to improve our services.
2/10 Horrible
Melanie
Voyage en famille
16 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Melanie
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 18 oct. 2023
Hello Melanie ,It is unfortunate that some unforeseeable events happened during your stay, we did try to resolve and offer a solution the same day to make sure that your stay will not be affected in any way. We still thank you for understanding regardless and we do hope that we get the chance to host you again in the future as this was not the experience that we wanted you to have.
4/10 Médiocre
Susie
15 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Susie
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 18 oct. 2023
Hello Susie, We're thrilled to hear that our hotel's location was perfect for your needs! We strive to provide our guests with a convenient and enjoyable stay. Thank you for your feedback!