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Avis sur Campanile Cardiff

3 out of 5
Campanile Cardiff
Caxton Place, Pentwyn, Cardiff, Wales

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 60 avis sur 406." "
Note des voyageurs de 8 (Bien), d’après 137 avis sur 406." "
Note des voyageurs de 6 (Satisfaisant), d’après 117 avis sur 406." "
Note des voyageurs de 4 (Médiocre), d’après 55 avis sur 406." "
Note des voyageurs de 2 (Horrible), d’après 37 avis sur 406." "

7,4/10

Propreté

7,4/10

Personnel et service

6,0/10

Équipements

6,4/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Pas au standing d un campanille
Hotel tres ancien, vielle moquette, très bruillant car jouxtant une autoroute. Dinner médiocre. Personnel adorable et très serviable.
Séjour de 6 nuits en novembre 2018

6/10 Satisfaisant

laure

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en mars 2018

8/10 Bien

Maxime

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pour dormir et non pour manger
Rien à redire sur l'hôtel. Nourriture au restaurant très mauvaise, c'était clairement réchauffé et nous y étions un samedi soir en plus. Déjeuner hors de prix pour ce qui est proposé.
Séjour de 1 nuit en février 2018

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agréable ambiance
Le personnel est très prévenant, nous avons bénéficié d'un excellent service. Le buffet du petit-déjeûner est copieux, varié et bien réapprovisionné même proche de l'horaire de fin de service. Nous y avons pris un repas du soir qui était très bon. On y parle français, et même très bien. C'est très came. Et très propre

6/10 Satisfaisant

Georgina

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Needs updating decor and not have tea and coffee in paper cups
Séjour de 1 nuit en avril 2022
Réponse de The Reception Team le 17 juin 2022
Dear Georgina, Thank you for your review, our hotel integrate social and environmental concerns in our business operations. So by providing recycling paper cup avoid us to use chemical and water and helping to have a positive influence on the world.

6/10 Satisfaisant

Debra

Séjour de 1 nuit en mai 2022
Réponse de The Reception Team le 17 juin 2022
Dear Debra, Thank you for your note.

10/10 Excellent

Tanya

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2022
Réponse de The Reception Team le 17 juin 2022
Dear Tanya, Thank you for your 10/10. :)

8/10 Bien

Lauren

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Séjour de 4 nuits en avril 2022
Réponse de The Reception Team le 25 avr. 2022
Thank you for your great review

10/10 Excellent

Oscar

Séjour de 1 nuit en mars 2022
Réponse de The Reception Team le 25 avr. 2022
Dear Oscar, Thank you for your great review

8/10 Bien

Nick

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Overall the stay was OK, value for money based on a one night stay. The staff were friendly and helpful. The building itself is tired and in need of updating but based on our experience we would return.
Séjour de 1 nuit en avril 2022
Réponse de The Reception Team le 25 avr. 2022
Dear Nick Thank you for your review regarding your recent stay with us.

10/10 Excellent

Ashleigh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing
Absolutely amazing place to stay staff that went above an beyond super comfortable bed and amazing view
Séjour de 2 nuits en mars 2022
Réponse de The Reception Team le 6 avr. 2022
Dear Ashleigh, Thank you for your amazing review regarding your recent stay with us.

6/10 Satisfaisant

Richard

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2022
Réponse de The Reception Team le 31 mars 2022
Dear Richard, Thank you for your review

4/10 Médiocre

David

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
property exterior shabby, very tired looking, could do with a good lick of paint and repairs to woodwork handrails and fencing. Water pressure in shower was pathetic. Paintwork around doors and frames needed cleaning.
Séjour de 1 nuit en mars 2022
Réponse de The Reception Team le 31 mars 2022
Dear David, Thank you for your review

6/10 Satisfaisant

Matthew

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Fair
Did the job but the whole place is looking tired and needs doing up a bit.
Séjour de 1 nuit en mars 2022
Réponse de The Reception Team le 23 mars 2022
Dear Matthew, Thank you for your review regarding your recent stay with us.

2/10 Horrible

Claire

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
terrble
there was no light bulbs, no kettles provided and rooms dirty... made a complaint for a refund however the hotel have denied any of this so no refund is provided
Séjour de 1 nuit en mars 2022
Réponse de The Reception Team le 23 mars 2022
Dear Claire, Our system show your rooms was cancelled and no charges was made by us for this booking. If you paid on third party we suggest to enter in contact with them.

8/10 Bien

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2022
Réponse de The Reception Team le 23 mars 2022
Dear David Thank you for your recent review regarding your stay with us

10/10 Excellent

Ionut

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2022
Réponse de The Reception Team le 23 mars 2022
Dear Ionut, Thank you to share your positive review regarding your recent stay with us.

4/10 Médiocre

Elaine

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
In terrible need of updating. Bed was comfy though
Séjour de 2 nuits en février 2022
Réponse de The Reception Team le 23 mars 2022
Dear Elaine, Thank you for your review

6/10 Satisfaisant

Zaneeta

Voyage en famille
Les points forts : Personnel et service
You get what you pay for - the room was basic which was expected given the price we paid. Bathroom was unclean with cobwebs in the ceiling corners. Car parking outside the room door was very convienient. However location of hotel to Cardiff City Centre is approx. 20mins. Room had one heater (no central heating) which was basic, considering we went during a storm! Overall, within expectations.
Séjour de 1 nuit en février 2022
Réponse de The Reception Team le 23 mars 2022
Dear Zaneeta, Thank you for your review

8/10 Bien

Jamael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2022
Réponse de The Reception Team le 23 mars 2022
Dear Jamael, Thank you for your great review

10/10 Excellent

Lorraine

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
It was very convenient on the edge of the city it had a cafe was close M4 junction. Not far to walk from carpark to room Wifi excellent. Comfortable relaxed stay. First choice if working in Cardiff again.
Séjour de 1 nuit en février 2022
Réponse de The Reception Team le 23 mars 2022
Dear Lorraine, Thank you for your great review regarding your comfortable stay with us

10/10 Excellent

D

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved it here
The bed was so comfy, very clean in all areas, the bathrooms was spotless and the bath and shower was amazing, looks all new and works perfectly well. There is an electric heater on the wall but extra blankets and pillows are in the wardrobe next to a decent hair dryer.. the breakfast was very very good, plenty on offer, well worth the price. Loved it here and will return again xx
Séjour de 2 nuits en février 2022
Réponse de The Reception Team le 23 mars 2022
Dear D, Thank you for your great review regarding your stay with us

8/10 Bien

Steve

Voyage en groupe
Les points forts : Personnel et service
Only stay the one night the staff were friendly and helpful and allowed us to check in early as we were attending a rugby match. The room was clean but it was tired and could do with refurbishment shower was weak.
Séjour de 1 nuit en février 2022
Réponse de The Reception Team le 23 mars 2022
Dear Steve, Thank you for your review

2/10 Horrible

Rico

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2022
Réponse de The Reception Team le 10 févr. 2022
Dear Rico, Thank you for taking time to share your review.

2/10 Horrible

Voyageur vérifié

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stay way
Worst hotel..they will switchoff the heaters after you check in ..if yu ask them they will simply say technical problem we cont do anything now..all you eed to do is suffer whole night in the cold. Waste of money.. no service nothing..they are liers too
Séjour de 1 nuit en janvier 2022
Réponse de The Reception Team le 7 janv. 2022
Dear Guest, We are sorry to read you have a problem with your bedroom heater. All our electric heaters are individually controlled by thermostat, unfortunately people thinking by putting to the heater to the full blast will made the room hotter but all heaters has a safety measure control and will be switch off automatically to cool down on some occasion. On request we have some spare heaters available at the reception but also at your disposition in your room a blanket.

6/10 Satisfaisant

Liam

Séjour de 2 nuits en décembre 2021
Réponse de The Reception Team le 3 janv. 2022
Dear Liam, Thank you to share your recent experience with us.

2/10 Horrible

Sionna

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2021
Réponse de The Reception Team le 3 janv. 2022
Dear Sionna, Thank you for taking time to share your review.

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Couple of nights in Cardiff
Booked this hotel for a trip to a car club Christmas dinner nearby, friendly, clean all that you need on a budget.
Séjour de 2 nuits en décembre 2021
Réponse de The Reception Team le 3 janv. 2022
Thank you for your great review.

10/10 Excellent

Miss

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bathroom
The only thing wrong was the plug didnt fit in the hand basin it was too big
Séjour de 1 nuit en décembre 2021
Réponse de The Reception Team le 8 déc. 2021
Thank you for your review

10/10 Excellent

Jonathan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2021
Réponse de The Reception Team le 8 déc. 2021
Thank you for your great review

6/10 Satisfaisant

John

Les points forts : Personnel et service
Séjour de 4 nuits en octobre 2021

6/10 Satisfaisant

Lorna

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Where do start !!!!!!This hotel is VERY tired and can do with some serious TLC . Had The look and feel of a youth hostel .The member of staff that greeted us was very pleasant . The staff member asked us if we would like breakfast we declined.The car park was challenging and it kept you on your toes with your hill starts ..... The outside of the hotel didn't give us a fluffy feeling . It was at the end off industrial small industrial estate . Our room was very basic . We had an accessible room ,the bed the shower didn't look inviting so we decided to wait until we arrived at our destination. We didn't expect much as we only paid £37 for our 1 night stay . It was somewhere to rest our head while we broke our journey to our holiday and see in a convenient place to see our son and his family. Our son and daughter in law said"we wondered who would stay at a place like that ....
Séjour de 1 nuit en octobre 2021
Réponse de The Reception Team le 8 déc. 2021
Dear Guest, Thank you for your review, just to remember we clearly mentioned that our car park is on the slope and we are only a 2 stars economical hotel.

8/10 Bien

Adrian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en septembre 2021
Réponse de The Reception Team le 8 déc. 2021
Thank you for your good score

8/10 Bien

russell

Voyage d’affaires
Les points forts : Propreté et personnel et service
Under pressure
The water pressure was so very low it took forever to run a bath!! After being on a 16 storey roof all day a hot bath was really called for, but took ages to fill
Séjour de 2 nuits en août 2021
Réponse de The Reception Team le 8 déc. 2021
Thank you for your review

4/10 Médiocre

NIGEL

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
DO NOT GO THERE
ARROGRANT FRENCH OWNER . I ARRIVED AT 13,50 AND ASKED IF MY ROOM WAS READY ,HE REPLIED 'CHECK IN IS FROM 14.00.' I ASKED HIM AGAIN ABOUT MY ROOM AND ALL HE KEPT SAYING WAS CHECK IN FROM 2PM.THE NOISE FROM THE OTHER ROOMS WAS INTOLRABLE. SMOKING WAS ALOUD OUTSIDE THE ROOMS BUT ALL THE STALE SMOKE CAME IN BECAUSE ASHTRAY JUST OUTSIDE DOOR. WASTE BINS WERE CONTINUALY OVERFLOWING. THERE WAS NO SAFTEY HAND RAIL TO HELP GETTING OUT THE SHOWER WHICH WAS OVER THE TINY BATH.AN ACCIDENT JUST WAITING TO HAPPEN.!!NO ROOM CENTRE LIGHT.JUST 2 SMALL LIGHTS NEAR BED. THE MATTERESS WAS WORN OUT.SPRINGS PROTRUDING , IN FACT HAD CAME AWAY WITH BRUISES BOTH ON MY LEGS AND BODY .IT WAS ADVERTISED WITH A RESTUARANT BUT NO MEALS AVAILABLE. WAS TOLD THERE IS A PUB JUST UP THE HILL.
Séjour de 4 nuits en septembre 2021
Réponse de The Reception Team le 8 déc. 2021
Dear Guest, Thank you for your review, Firstly sorry regarding your issues during your stay, we may remember you due to the Covid situation in Wales our hotel chain and the local authorities have implemented some rules for your and our staff safety. Like check in from 2pm by example, we also offer limited services with our F&B department but we are able to offer alternative.

6/10 Satisfaisant

Natasha

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Basic hotel needs a lick of paint or something but dtaff was lovely. Room is a standard room oaky beds
Séjour de 3 nuits en août 2021
Réponse de The Reception Team le 8 déc. 2021
Thank you for your review

4/10 Médiocre

rosemary

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This hotel is not up to the French standard of Campaniles! The blocks were rundown, rust showing,needs a serious overhaul. The window handle came off in my hand, the room smelled, the toilet cistern had a problem filling up. In fact the hotel should have paid us to stay there. Unfortunately we had already paid up front something we’ll have to think about it the future ! Plus they still advertise evening meals which isn’t true
Séjour de 4 nuits en juillet 2021
Réponse de The Reception Team le 8 déc. 2021
Dear Guest, Thank you for your review and sorry to read we are not meet your expectations. We have share your remarks with the relevant team. Unfortunately due to the covid situation in Wales we have to suspend or limit certain of our services.

10/10 Excellent

Mrs D R

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good value hotel.
This hotel is very good value for money. We were made welcome at the reception and there were plenty of spaces for parking. As the hotel is away from the road, it was very quiet at night. It is also not too far from the Brecon Beacons.
Séjour de 3 nuits en juillet 2021
Réponse de The Reception Team le 8 déc. 2021
~Thank you for your great review

10/10 Excellent

Ellie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2021
Réponse de The Reception Team le 8 déc. 2021
Thank you for your great score

6/10 Satisfaisant

S

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Tucked away behind Lidl and an small industrial estate on a steep slope. Clearly a very old building and in need of an update but effort to ensure it was clean was clear. For the price, it had all the essentials -but you wouldn't want to have to spend time in the room - ideal as a place to crash overnight. Clean comfy bed, clean towels and adequate shower and bathroom. Negative was that the TV didn't work - signal from satellite was mostly scrambled) Positives were excellent free wifi, very quiet (in the pandemic), friendly helpful staff and terrific freshly cooked English breakfast.
Séjour de 2 nuits en juillet 2021

2/10 Horrible

Sean

Voyage d’affaires
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Worst hotel
Worst hotel ive stopped at and i travel for work not enough water pressure for a shower and if you want to wait hours for bath to fill
Séjour de 1 nuit en juillet 2021
Réponse de The Reception Team le 8 déc. 2021
Dear Guest, Thank you for your review it's happen sometime the pressure is low due to a high demand of water but also our shower head have the facilities to adjust the pressure of the water on different position just by turn in the grey part.

2/10 Horrible

Elizabeth

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
AWFUL ACCOMADATION
would not recommend this hotel to anyone.The rooms were disgusting states tea/coffee facilities but were none. paid for breakfast(full £12) to be told they were not doing food and was offered a box of cereal.If anyone has watched Heidi Hi with the little chalets these were 10 times worse would NEVER GO THERE AGAIN
Séjour de 2 nuits en juillet 2021
Réponse de The Reception Team le 8 déc. 2021
Dear guests, Sorry to read you were not statify with our services. We invite all guests to informed us during their stay of any issues with their room cleaning, our team work under an extrem pressure but we are more than happy to correct the issues during your stay and not after. Due to the Covid situation we have to alter some of our services but a sign is display to inform you some are available at the reception like our courtesy tray. You booked a continental buffet only which offer you not only a cereals but yoghurt, pastry, bread, fruit salad and unlimited selection of hot drinks and juices, you could update for an English breakfast in extra.

8/10 Bien

Jeremy

Voyage d’affaires
Les points forts : Personnel et service et confort de la chambre
Lovely Breakfast, hotel needs an upgarade.
I can see it was once a lovely hotel but it is a little dated now in my view and needs an upgrade. It was in an ideal location for me, the staff were polite and the breakfast was lovely. The shower in the morning was a bit of a trickle not so much a power shower more like a light sprinkle. There are balconies and people were smoking and I had my window open due to it being hot so cigarette smoke in my room and plus when you leave your room you are walking past smokers anyway it was fine.
Séjour de 1 nuit en juin 2021
Réponse de Cardiff Campanile Hotel Team le 4 juil. 2021
Dear Jeremy, Thank you for taking your time to leave us feedback on your stay, we apologise about issues of smokers around and next to your room, next time we can allocate a more suitable room for you. Just drop us a message after your booking and we are always happy to meet our guest's needs. See you again soon Sincerely Cardiff Campanile Hotel team

8/10 Bien

Keith

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Just made it on time!
I booked through trivago on the day as my delivery pattern had changed. Was unaware of the 11 pm cut off for check in so had to reroute to check in on time. Maybe this should be more prominent in the booking process and not hidden in the t&c.
Séjour de 1 nuit en juin 2021
Réponse de The Reception Team le 8 déc. 2021
Dear Guest, Thank you for your review and remark but unfortunately we haven't the control of certain website and some important information can just go in the T&C which it's important to read both!

4/10 Médiocre

Voyageur vérifié

Voyage en famille, Voyage avec des animaux de compagnie
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Room smelled, no hand towel. Only one pillow and not real cups for tea in room. Will not b staying here again! Over priced dump.
Séjour de 1 nuit en août 2020
Réponse de management le 24 août 2020
We're sorry that you were not happy with your stay and that you will not BE staying here again, Regards

10/10 Excellent

olivia, london

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent for pets. Staff was helpful nd friendly. Our room ws clean and parking was good.
Séjour de 1 nuit en août 2020
Réponse de management le 24 août 2020
Dear Olivia, We are very happy to see that you found our staff friendly and our rooms to be clean, we can't wait to welcome you again soon, Best regards, Management

2/10 Horrible

Daniel

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2020
Réponse de management le 24 août 2020
Thank you for the review.

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2020
Réponse de Hotel Campanile Cardiff le 22 févr. 2020
Dear Guest, Thank you for taking the time to share your feedback. Sincerely,

2/10 Horrible

John

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
DSS Guests staying here
The hotel is being used to house either DSS people and/or refugees. That’s fine, but the management shouldn’t let rooms to hotel guests as well. The atmosphere was intimidating with large numbers of people crowding the reception/bar area. Many were on the balcony’s outside the room talking loudly and smoking late in to the night. Poor visit. I won’t be returning.
Séjour de 1 nuit en janvier 2020