Avis sur The Garden Hotel Guangzhou
The Garden Hotel Guangzhou
368 Huanshi Dong Lu, Guangzhou, Guangdong
Avis
8,8
Excellent
9,0/10
Propreté
8,8/10
Personnel et service
8,8/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
30 oct. 2023
Séjour de 1 nuit en octobre 2023
Réponse de Senior Guest Service Manager-Tina le 2 nov. 2023
Dear Valued Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel, and your kind affirmation of our service. We will keep providing the qualified product and service. Guangzhou Garden Hotel is located in the bustling Huanshi East Business District of Yuexiu District. The Taojin Station of Metro Line 5 is on the right side of the door, with convenient transportation. We have 21000 square meters of deep oxygen natural garden, 828 rooms and restaurants of different styles, plus our 26 historical, cultural and artistic punch points, which are the best choice for your business trip and leisure vacation. Looking forward for your next stay at Garden Hotel again! Sincerely
10/10 Excellent
Albert
Voyage d’affaires
28 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Albert
Séjour de 5 nuits en octobre 2023
Réponse de Guest Service Manager - Chad le 28 oct. 2023
"Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of ""Garden"", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely
4/10 Médiocre
Tommaso
22 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tommaso
Séjour de 4 nuits en octobre 2023
Réponse de Guest Experience Manager - Chad le 23 oct. 2023
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. We regret to hear you that your stay experience did not meet your expectations. Additionally, we apologize for any issues you have reported during your stay and any inconvenience caused. Please believe that this is definitely not our service standard. We have always been committed to providing high-quality service to every guest, and the satisfaction of the guest's stay experience is definitely our only firm goal. Our management team attaches great importance to your feedback and will make improvements to address any shortcomings in our work, continuously improving the quality of guest service. We sincerely look forward to serving you again, giving us the opportunity to personally apologize to you and create a different travel experience for you.
10/10 Excellent
Tabeth
15 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tabeth
Séjour de 6 nuits en septembre 2023
4/10 Médiocre
Matthieu
Voyage en groupe
14 sept. 2023
Les points faibles : Confort de la chambre
Hotel 3 étoiles maximum
Matthieu
Séjour de 2 nuits en septembre 2023
10/10 Excellent
Albert
Voyage d’affaires
1 mai 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Albert
Séjour de 5 nuits en avril 2023
Réponse de Charles le 12 juil. 2023
Thank you for your support and trust in the hotel. We will continue to strive to provide you with a more comfortable and warm stay experience
10/10 Excellent
Ahmed
27 févr. 2023
Ahmed
Séjour de 4 nuits en février 2023
Réponse de Jay Lee le 20 mars 2023
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future.Guest Services Team
8/10 Bien
Voyageur vérifié
4 déc. 2019
Voyageur vérifié
Séjour de 5 nuits en novembre 2019
Réponse de Leila le 8 déc. 2019
Dear Valued Guest,
Thank you for sharing your comment with us! We genuinely feel privileged to read your kind comments about your recent experience at LN Garden Hotel, Guangzhou. Your satisfaction is always a motivation for us and definitely the key to our success.
Thank you for giving us the opportunity to provide an enjoyable stay in LN Garden Hotel. Have a nice trip in Guangzhou.
Yours sincerely,
Guest Relations LN Garden Hotel, Guangzhou
8/10 Bien
Huibo
Voyage d’affaires
2 déc. 2019
Les points forts : Propreté et personnel et service
Huibo
Séjour de 1 nuit en novembre 2019
Réponse de Garden Hotel le 2 déc. 2019
Dear Huibo,
Thank you for reviewing your recent stay with us at Garden hotel. We're happy to hear that you've enjoyed your stay.
We look forward to welcoming you back to Garden Hotel for your future trips to Guangzhou!
Regards,
Garden Hotel
10/10 Excellent
Voyageur vérifié
26 nov. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 5 nuits en novembre 2019
Réponse de Leila le 28 nov. 2019
Dear valued guest,
Thank you for your kind review.
Guest Relations,
LN Garden, Guangzhou
10/10 Excellent
ali, Bruxelles
Voyage en groupe, Voyage d’affaires
24 nov. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ali
Séjour de 3 nuits en novembre 2019
Réponse de Leila le 25 nov. 2019
Cher Ali,
C’est avec beaucoup de plaisir que nous avons pris connaissance de vos compliments et nous sommes heureux que votre expérience au Garden Hotel, Guangzhou a été à la hauteur de vos attentes.
Nous espérons sincèrement avoir le plaisir de vous accueillir de nouveau très prochainement.
Meilleures salutations,
Relation Clientèle
LN Garden, Guangzhou
10/10 Excellent
Voyageur vérifié
14 juil. 2019
Voyageur vérifié
Séjour de 8 nuits en juillet 2019
Réponse de Guest Relations LN Garden Hotel, Guangzhou le 15 juil. 2019
Dear valued guest,
Thank you for sharing your comment with us!
We genuinely feel privileged to read your kind comments about your recent experience at LN Garden Hotel, Guangzhou. Your satisfaction is always a motivation for us and definitely the key to our success.
Thank you for giving us the opportunity to make your stay in LN Garden Hotel, Guangzhou an enjoyable and we look forward to seeing you in near future.
Yours sincerely,
10/10 Excellent
Thibault
24 mars 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thibault
Séjour de 2 nuits en mars 2019
Réponse de The Garden Hotel le 24 mars 2019
Dear Thibault,
Thank you for taking your time out to give us a review base on your recent stay here at The Garden Hotel. Glad to know that you liked our arrangement for you and that your happy with our hotel facilities such as the free internet access, 24hours well equipped gym and huge outdoor pool gave you a great impression of our hotel. Merci for your kind compliments and we hope to see you again soon during your next business trip to Guangzhou!
Best regards,
Jimmy
Guest Experience Manager
10/10 Excellent
Voyageur vérifié
9 janv. 2019
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en janvier 2019
Réponse de The Garden Hotel le 18 janv. 2019
Dear Guest,
Thank you for taking your time out to do us a review of your recent stay with us at The Garden Hotel. We're happy to know that you've enjoyed your stay and that our hotel location are of your convenience especially with the Metro station right in front of the hotel. Thank you for your kind compliments and we hope to welcome you back during your next trip to Guangzhou!
Best regards,
Guest Services
10/10 Excellent
Voyageur vérifié
28 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 11 nuits en décembre 2018
Réponse de The Garden Hotel le 18 janv. 2019
Dear Guest,
Thank you for taking your time out to do us a review of your recent stay with us at The Garden Hotel. Great to know that you're happy with our hotel rooms and hotel location. Many thanks for your praises to our Guest Service Team colleague Leila from France who assisted you in making your stay comfortable and memorable. We will definitely pass on your kind compliments to our management for acknowledgement. We hope to welcome you back during your next trip to Guangzhou!
Best regards,
Guest Services
10/10 Excellent
Auguste
13 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait
Auguste
Séjour de 3 nuits en novembre 2018
Réponse de Guest Service le 27 nov. 2018
Dear Auguste,
Thank you for taking the time out to reivew your recent stay with us. We look forward to welcoming you back for your future trips to Guangzhou!
Regards,
Guest Services
4/10 Médiocre
Sala bao
21 sept. 2018
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sala bao
Séjour de 3 nuits en juillet 2018
Réponse de Garden Hotel le 27 sept. 2018
Dear Sala Bao,
Thank you for taking the time out to write a review about your recent stay. We're sorry to hear that we were not able to deliver a satisfying service to you during this stay.
Regards,
Garden Hotel
8/10 Bien
mattias, bruxelles
24 juil. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel accueillant
mattias
Séjour de 1 nuit en juillet 2018
Réponse de Garden Hotel le 5 août 2018
Dear mattias,
Thank you for taking the time to write about your recent stay with us at Garden Hotel. I'm very happy to hear that you've enjoyed your stay with us, I do hope that we'll continue to have the opportunity of hosting you at our hotel for your future visits to Guangzhou!
8/10 Bien
Pierre
5 juil. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pierre
Séjour de 1 nuit en juin 2018
Réponse de Garden Hotel le 12 juil. 2018
Dear Pierre,
Thank you for taking the time out to review your recent stay with us at Garden Hotel!
Regards,
Garden Hotel
8/10 Bien
prototype, bruxelles
24 juin 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relation
prototype
Séjour de 5 nuits en juin 2018
Réponse de Garden Hotel le 13 juil. 2018
Dear prototype,
Thank you for taking the time out to write about your recent stay with us at Garden Hotel. I hope we continue to have the opportunity of hosting you at our hotel for your future trips to Guangzhou.
Regards,
Garden Hotel
10/10 Excellent
Voyageur vérifié
4 mars 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour fantastique à Guangzhou
Voyageur vérifié
Séjour de 3 nuits en février 2018
Réponse de Garden Hotel le 6 mars 2018
Anonymous,
Merci d'avoir choisi le LN Garden Hotel, Guangzhou lors de votre séjour à Canton. Je vous remercie aussi d'avoir pris de votre temps pour écrire votre commentaire concernant le LN Garden Hotel, Guangzhou.
Je suis ravi de voir que vous avez été satisfait de notre personnel, du confort des chambres et que vous avez aimer notre buffet pour le petit-d éjeuner. Nous avons transmis votre retour aux différents services qui nous pousse toujours à rendre service de la manière la plus professionnelle possible.
Merci encore pour votre commentaire et de recommender notre hotel. Nous ésperons vous revoir lors votre prochain séjour à Canton.
Meilleures salutations,
Garden Hotel
10/10 Excellent
Sabida, SAINTE-CLOTILDE
28 févr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
HÔTEL LUXUEUX À RECOMMANDER
Sabida
Séjour de 3 nuits en février 2018
Réponse de Garden Hotel le 6 mars 2018
Sabida,
Merci d'avoir choisi le LN Garden Hotel, Guangzhou lors de votre séjour à Canton. Je vous remercie aussi d'avoir pris de votre temps pour écrire votre commentaire concernant le LN Garden Hotel, Guangzhou.
Je suis ravi de voir que vous avez été satisfait de notre personnel, du confort des chambres et que vous avez aimer notre buffet pour le petit-d éjeuner. Nous avons transmis votre retour aux différents services qui nous pousse toujours à rendre service de la manière la plus professionnelle possible.
Merci encore pour votre commentaire et de recommender notre hotel. Nous ésperons vous revoir lors votre prochain séjour à Canton.
Meilleures salutations,
Garden Hotel
6/10 Satisfaisant
jack
10 nov. 2017
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
MAUVAIS RAPPORT QUALITÉ / PRIX !
jack
Séjour de 6 nuits en octobre 2017
Réponse de island le 18 déc. 2017
Dear Jack,
Thank you for taking the time out to review your stay here with us. I'm very sorry to hear that you felt that the breakfsat was too expensive and the room too small. We do offer other room types and bookings can also be made to include breakfast at a lower rate that may better match your needs.
Regards,
Brian Ding
Guest Experience Manager
8/10 Bien
Patrick
30 oct. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Patrick
Séjour de 4 nuits en octobre 2017
Réponse de island le 18 déc. 2017
Dear Patrick,
Thank you for taking the time out to write a review of your recent stay here with us at Garden Hotel. We're very happy to receive such excellent comments from you and glad to know that you've enjoyed your stay. I look forward to welcoming you back to our hotel for your future visits to Guangzhou.
Regards,
Brian Ding
Guest Experience Manager
8/10 Bien
Cheikh Tidiane
6 août 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cheikh Tidiane
Séjour de 4 nuits en août 2017
Réponse de island le 20 août 2017
Thank you for taking the time out to write a review. Your continued support is very appreciated.
10/10 Excellent
Asma
19 juil. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super hôtel
Asma
Séjour de 1 nuit en juillet 2017
Réponse de island le 21 juil. 2017
Merci beaucoup
10/10 Excellent
Voyageur vérifié
15 mai 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Réponse de island le 14 juil. 2017
感谢赞许,将会和我们的运营团队分享您的表扬,并不断提升,继续为宾客提供出众的白金五星服务。 欢迎再次选择。
8/10 Bien
Voyageur vérifié
16 janv. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
bon rapport qualité prix
Voyageur vérifié
Réponse de General Manager le 27 févr. 2017
Thank you for your valuable comment. It will be shared with our relevant department to make the further improvement. Best wishes for you and we’re looking forward to your next visit.
10/10 Excellent
Voyageur vérifié
29 oct. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Réponse de General Manager le 31 oct. 2016
Thank you for your valuable comment. It will be shared with our relevant department to make the further improvement. Best wishes for you and we’re looking forward to your next visit.
10/10 Excellent
ERIC, BEAUNE
4 juil. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The Best Garden Hotel :)
ERIC
Réponse de island le 18 juil. 2016
Thank you for taking the time to share your thoughts with us. We were happy to hear that we gave you a memorable experience that stayed with you beyond your departure. We look forward to welcoming you again in the near future.
10/10 Excellent
CHUN BENG
Voyage d’affaires, Voyage en couple
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
CHUN BENG
Séjour de 2 nuits en avril 2024
Réponse de Senior Guest Service Manager-Tina le 25 avr. 2024
Dear Valued Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel, and your kind affirmation of us. We will keep providing the qualified product and service. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely
4/10 Médiocre
Iming
Voyage d’affaires
23 avr. 2024
Les points faibles : Personnel et service
Iming
Séjour de 3 nuits en avril 2024
Réponse de Senior Guest Service Manager-Tina le 24 avr. 2024
Dear Valued Guest, Greeting from LN Garden Hotel, Guangzhou. Thank you for your comments. Unfortunately, we learned that your stay this time did not meet your expectations. On behalf of the entire team, we do sincere apology for the inconvenience that caused for you. Our goal is to offer guest a comfortable, elegant living experience. We are well aware that there is still space for improvement in your stay experience, and we hope to give you an opportunity to personally understand your service needs upon your next stay. We sincerely look forward to serving you again and giving us the opportunity to create a unique travel experience for you. Wishing you a happy life! Sincerely
10/10 Excellent
Damian
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Damian
Séjour de 7 nuits en avril 2024
Réponse de Guest Service Manager - Chad le 22 avr. 2024
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of "Garden", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely
6/10 Satisfaisant
David
Voyage d’affaires
21 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en avril 2024
Réponse de Guest Experience Manager - Chad le 22 avr. 2024
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. We regret to hear you that your stay experience did not meet your expectations. Additionally, we apologize for any issues you have reported during your stay and any inconvenience caused. Please believe that this is definitely not our service standard. We have always been committed to providing high-quality service to every guest, and the satisfaction of the guest's stay experience is definitely our only firm goal. Our management team attaches great importance to your feedback and will make improvements to address any shortcomings in our work, continuously improving the quality of guest service. We sincerely look forward to serving you again, giving us the opportunity to personally apologize to you and create a different travel experience for you.
10/10 Excellent
Raj kumar
Voyage d’affaires
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Raj kumar
Séjour de 3 nuits en avril 2024
Réponse de Guest Service Manager - Chad" le 20 avr. 2024
"Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of ""Garden"", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely
10/10 Excellent
Lazaros, Elliniko
Voyage d’affaires
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lazaros
Séjour de 5 nuits en avril 2024
Réponse de Guest Service Manager - Chad" le 20 avr. 2024
"Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of ""Garden"", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely
10/10 Excellent
Yung
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yung
Séjour de 3 nuits en avril 2024
Réponse de Guest Service Manager - Chad" le 13 avr. 2024
"Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of ""Garden"", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely
10/10 Excellent
Wei
Voyage en famille avec de jeunes enfants
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wei
Séjour de 2 nuits en avril 2024
Réponse de 宾客体验经理-Chad le 7 avr. 2024
尊敬的宾客,感谢您选择下榻繁花绽放的广州花园酒店并在此留下您的宝贵点评。我们很高兴看到您对我们的认可,并给予了我们好评。我们相信,深入体验一座城市,值得去探索它的美食,艺术和自然。广州花园酒店位于越秀区繁华的环市东商圈,出门右手边即是地铁五号线淘金站,交通便利。其拥有的21000平方米的深氧自然花园,观18米双瀑布飞流直下,感受绿意盎然、繁华似锦的岭南园林美景,是您城央度假的星选之地。这里不仅仅是一间酒店,广州花园酒店各处遍布历史文化艺术打卡点待您探寻解密。红楼梦镶金壁画的壮观精美,与金龙藻井交相辉映。古希腊爱奥尼克风格旋转木楼梯,与大堂中西合璧;桃园馆中的桃园三结义、三英战吕布等待您前来解锁。作为一间广州城市地标酒店,广州花园酒店拥有828间客房,4家米其林餐厅,多间各具特色的无国界餐厅,欢迎您前来一一体验和探索。期待能够再次为您服务,让我们继续为您打造经典非凡的花园之旅。祝您生活愉快!
10/10 Excellent
Mohamad
25 mars 2024
Mohamad
Séjour de 8 nuits en mars 2024
Réponse de Guest Service Manager - Chad" le 14 avr. 2024
"Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of ""Garden"", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely
8/10 Bien
PABLO COBO
Voyage d’affaires, Voyage en couple
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
PABLO COBO
Séjour de 6 nuits en mars 2024
Réponse de Senior Guest Service Manager-Tina le 25 mars 2024
Dear Valued Guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely
10/10 Excellent
Hong Sze
24 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hong Sze
Séjour de 4 nuits en mars 2024
Réponse de Senior Guest Service Manager-Tina le 26 mars 2024
Dear Valued Guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely
6/10 Satisfaisant
isaac
19 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
isaac
Séjour de 1 nuit en mars 2024
Réponse de Guest Service Manager - Chad" le 21 mars 2024
"Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of ""Garden"", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely
10/10 Excellent
YIFEI
17 mars 2024
YIFEI
Séjour de 1 nuit en mars 2024
Réponse de Guest Service Manager - Chad le 6 avr. 2024
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of "Garden", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely
8/10 Bien
Julie
Voyage en famille
14 mars 2024
Les points forts : Équipements
Julie
Séjour de 2 nuits en mars 2024
Réponse de Guest Experience Manager - Chad le 14 mars 2024
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. We regret to hear you that your stay experience did not meet your expectations. Additionally, we apologize for any issues you have reported during your stay and any inconvenience caused. Please believe that this is definitely not our service standard. We have always been committed to providing high-quality service to every guest, and the satisfaction of the guest's stay experience is definitely our only firm goal. Our management team attaches great importance to your feedback and will make improvements to address any shortcomings in our work, continuously improving the quality of guest service. We sincerely look forward to serving you again, giving us the opportunity to personally apologize to you and create a different travel experience for you.
10/10 Excellent
Julie
9 mars 2024
Julie
Séjour de 1 nuit en mars 2024
Réponse de Senior Guest Service Manager-Tina le 10 mars 2024
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of "Garden", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely
10/10 Excellent
Weiyi
Voyage d’affaires
8 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Weiyi
Séjour de 1 nuit en mars 2024
Réponse de Guest Service Manager - Chad le 8 mars 2024
"Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of ""Garden"", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely
8/10 Bien
Yee man
8 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yee man
Séjour de 1 nuit en mars 2024
Réponse de Senior Guest Service Manager-Tina le 9 mars 2024
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of "Garden", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely
10/10 Excellent
Chan Ka
29 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chan Ka
Séjour de 1 nuit en février 2024
Réponse de Senior Guest Service Manager-Tina le 1 mars 2024
Dear Valued Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel, and your kind affirmation of us. We will keep providing the qualified product and service. Guangzhou Garden Hotel is located in the bustling Huanshi East Business District of Yuexiu District. The Taojin Station of Metro Line 5 is on the right side of the door, with convenient transportation. We have 21000 square meters of deep oxygen natural garden, 828 rooms and restaurants of different styles, plus our 26 historical, cultural and artistic punch points, which are the best choice for your business trip and leisure vacation. Looking forward for your next stay at Garden Hotel again! Sincerely
10/10 Excellent
Nelson
12 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nelson
Séjour de 1 nuit en février 2024
Réponse de Guest Service Manager - Chad le 16 févr. 2024
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of "Garden", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely
8/10 Bien
Shek On
Voyage d’affaires
21 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Shek On
Séjour de 2 nuits en janvier 2024
Réponse de Guest Service Manager-Joel le 21 janv. 2024
尊敬的宾客,感谢您选择下榻繁花绽放的广州花园酒店并在此留下您的宝贵点评。我们很高兴看到您对我们的认可,并给予了我们好评。我们相信,深入体验一座城市,值得去探索它的美食,艺术和自然。广州花园酒店位于越秀区繁华的环市东商圈,出门右手边即是地铁五号线淘金站,交通便利。其拥有的21000平方米的深氧自然花园,观18米双瀑布飞流直下,感受绿意盎然、繁华似锦的岭南园林美景,是您城央度假的星选之地。这里不仅仅是一间酒店,广州花园酒店各处遍布历史文化艺术打卡点待您探寻解密。红楼梦镶金壁画的壮观精美,与金龙藻井交相辉映。古希腊爱奥尼克风格旋转木楼梯,与大堂中西合璧;桃园馆中的桃园三结义、三英战吕布等待您前来解锁。作为一间广州城市地标酒店,广州花园酒店拥有828间客房,4家米其林餐厅,多间各具特色的无国界餐厅,欢迎您前来一一体验和探索。期待能够再次为您服务,让我们继续为您打造经典非凡的花园之旅。祝您生活愉快!宾客服务经理- Joel