Terrasse/Patio

Avis sur Hyatt Regency Buffalo / Hotel and Conference Center

3.5 out of 5

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 462 avis sur 1095." "
Note des voyageurs de 8 (Bien), d’après 244 avis sur 1095." "
Note des voyageurs de 6 (Satisfaisant), d’après 188 avis sur 1095." "
Note des voyageurs de 4 (Médiocre), d’après 104 avis sur 1095." "
Note des voyageurs de 2 (Horrible), d’après 97 avis sur 1095." "

8,0/10

Propreté

8,2/10

Personnel et service

7,4/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 Bien

Frédéric

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
The shower wasn’t working well. The tap was loose and so the temperature of the shower was extremely hot…
Séjour de 2 nuits en octobre 2023
Réponse de Customer Service le 8 oct. 2023
Frédéric, we appreciate your feedback and are sorry to hear about the concerns with the shower functionality during your stay. Our team will definitely look into this to ensure a more comfortable experience for our guests in future. We hope to welcome you back to the Hyatt Regency Buffalo so we can provide a more seamless visit.

10/10 Excellent

Mario

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chambre confortable.
Séjour de 2 nuits en septembre 2023
Réponse de Customer Service le 21 sept. 2023
Mario, merci d'avoir partagé votre expérience au Hyatt Regency Buffalo. Nous sommes heureux d'apprendre que vous avez trouvé la chambre confortable. Au plaisir de vous accueillir à nouveau lors d'une prochaine visite !

8/10 Bien

Benoit, Montréal

Voyage en groupe
Les points forts : Personnel et service
Hôtel vieillot mais rapport qualité prix excellent
Séjour de 2 nuits en août 2023
Réponse de Customer Service le 23 août 2023
Benoit, je suis heureux de savoir que vous avez trouvé un excellent rapport qualité-prix lors de votre séjour au Hyatt Regency Buffalo. Nous aimons allier notre charme historique aux commodités modernes et nous espérons vous accueillir bientôt.

10/10 Excellent

Nathalie

Séjour de 2 nuits en avril 2023
Réponse de Customer Service le 12 avr. 2023
Thanks for the flawless review, Nathalie! We truly appreciate it and we are thrilled you had a fantastic stay at our Hyatt Regency Buffalo. We hope to provide you with another perfect stay in the future!

2/10 Horrible

Pierre

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nous étions là pour le match de football de la NFL et nous avons eu notre chambre seulement à notre retour du match. très décevant et pas du tout professionnel
Réponse de Customer Service le 3 nov. 2022
Merci d'avoir partagé votre avis, Pierre.Nous sommes déçus que vous ayez eu de tels défis lors de votre enregistrement. Nous comprenons l'importance d'un enregistrement en douceur et nous regrettons de ne pouvoir répondre à vos besoins. Il est important pour nous que tous nos clients se sentent valorisés, nous nous assurerons donc de répondre à vos préoccupations avec notre équipe de direction à l'avenir.Nous espérons avoir l'occasion de démontrer le service de haut calibre que nous sommes capables de partager avec nos clients.

10/10 Excellent

Nathalie

Séjour de 1 nuit en avril 2022
Réponse de Customer Service le 19 avr. 2022
Thank you for sharing, Nathalie! At Hyatt Regency Buffalo, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Simon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2021

2/10 Horrible

othman

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 19 avr. 2024
Othman, it's distressing to note that your stay did not meet your expectations. It's always our endeavor to offer the best experience to our guests. We hope you will afford us another opportunity to demonstrate the high standards we typically deliver.

6/10 Satisfaisant

Jeremy

Les points faibles : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 17 avr. 2024
Jeremy, we see that your experience with us was average and are grateful for the feedback. Since there's no specific issue highlighted, we'd appreciate it if you could share more about it. Insights from our guests help us create a better stay experience. Thank you for choosing Hyatt Regency Buffalo, and we hope to have the chance to serve you better in the future.

10/10 Excellent

Shelley, Fenwick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, comfortable and convenient! Create overnight location when in Buffalo for a Leafs game! Wide selection of restaurants and VERY convenient and free transportation on the train from the hotel to the arena.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 16 avr. 2024
Shelley, thank you for choosing Hyatt Regency Buffalo. We're delighted that you appreciated our cleanliness, comfort, and convenience. It's great that our diverse food choices and complimentary transport added value to your stay. We hope to see you again - perhaps for another Leafs game!

6/10 Satisfaisant

Stephen

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Property website said there was on site dining. The bar was supposed to be open but it was not. Not many restaurants in the immediate area. I went to a concert and was looking for anything to eat in the area. Nothing was open at 10pm on a Thursday night. Also, not a lot of soundproofing in the rooms. I could hear everything going on in the hallway and from the rooms around mine.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 14 avr. 2024
Stephen, we appreciate your feedback. It's unfortunate that there were inconsistencies with the details about dining opportunities, and we understand how important it was for you, especially at a later hour. Additionally, we comprehend that a quiet environment is crucial for a comfortable stay so we regret the inconveniences that you experienced. Moving forward, we'll strive to provide a more accurate representation of the amenities we offer and aim to enhance the sound insulation within the property rooms.

10/10 Excellent

Robert

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel and beds were very comfortable . Great location for restaurants and theater
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 13 avr. 2024
Robert, thank you for sharing your positive experience at Hyatt Regency Buffalo. We're delighted to hear you enjoyed the comfortable beds, convenient location, and the overall ambiance of our hotel. It's always a pleasure to hear from satisfied guests. We look forward to welcoming you back in the future!

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 13 avr. 2024
David, it's fantastic to know you enjoyed your time at Hyatt Regency Buffalo. We truly appreciate your high-rating review. We hope to offer you another wonderful experience soon.

8/10 Bien

Ian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A reasonable hotel in downtown Buffalo, a city that has seen better days. The room was clean and the service excellent. The buffet breakfast was poor and expensive. The restaurant was OK but had a limited menu. Even the ajoining Starbucks was average. Could do better in the food department.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 10 avr. 2024
Ian, thank you for your feedback! We're delighted to hear that you found our accommodations clean and service outstanding at the Hyatt Regency Buffalo. Your suggestions concerning enhancements to our dining options, including diversity in our restaurant menu and breakfast buffet, are valuable and have been noted. We continuously strive to meet and exceed expectations and your insights are sincerely appreciated. We look forward to welcoming you back for an improved dining experience.

4/10 Médiocre

Christopher

Les points forts : Personnel et service
Les points faibles : Propreté
The shower didn’t work in my room and it was very dated for a the price.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 10 avr. 2024
Christopher, we regret that your expectations weren't fully met during your recent visit. We take all feedback seriously and are disappointed to learn about your issues with the shower and the overall room aesthetics. We aim to blend luxury, comfort, and value, and we welcome the chance to redefine your perception in the future.

8/10 Bien

Amber

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Nice Entry, place to sit. Bar area is welcoming. Lamp on side table closest to the windows, switch was broken and the lamp didn't work. Couldn't charge my phone from there. There was another plug obviously in the room I could use.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 10 avr. 2024
Amber, thank you for the feedback. We are thrilled you found the public areas like the entrance and bar area to be pleasant at the Hyatt Regency Buffalo. We acknowledge your comments about the lamp and the inconvenience it caused. It's great to hear you could utilize another plug in the room. We value your inputs and they will certainly assist us in enhancing our guest experience. We hope to welcome you back in the future.

10/10 Excellent

Catherine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 9 avr. 2024
Catherine, thank you for choosing Hyatt Regency Buffalo for your recent stay. We're glad you had an excellent experience and we hope to see you again in the future!

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 9 avr. 2024
Mary, we're thrilled to see you had a five-star experience at Hyatt Regency Buffalo! Thank you for choosing us for your visit. We hope to see you return in the future for another splendid stay.

6/10 Satisfaisant

Kari

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We were a little disappointed regarding the cleanliness of the room and we had no hot water in our room(were told to have the water run 25-30 minutes to warm it up! That being said we did get some money back when we complained. Also was disappointed that the walkway from the hotel to the conference center was closed & we specifically picked that hotel for that convenience since we had an event at the conference center. Also, the elevators were not quick or reliable. The lobby was nice and the food at the restaurant was good. Also- added bonus- Starbucks in lobby. Overall, I wouldn’t stay there again in the future if we ever return to Buffalo.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 8 avr. 2024
Kari, we're sorry to hear about the difficulties you experienced during your stay, notably relating to room standards and the facilities available. It's unfortunate that the direct walkway to the conference center was inaccessible during your visit. We understand this would be less than convenient considering it was a key factor in your hotel selection. We appreciate your patience with the elevators and will take note to ensure a more reliable service.On a brighter note, your kind words about our lobby environment and restaurant cuisine are much valued. It's great to hear that the onsite Starbucks was a plus for you.We hope you would consider giving us another chance in the future should your travels bring you back to the area, as we believe we can deliver a far superior experience. Thanks for sharing your thoughts.

8/10 Bien

Ronald

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Hotel was good. Rooms were clean. Elevators and escalators were limited causing some delays
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 7 avr. 2024
Ronald, we're glad to hear that you appreciated the cleanliness of the rooms at Hyatt Regency Buffalo. We acknowledge your feedback regarding the limited availability of escalators and elevators causing some delays. Your experience is important to us and we are consistently working on improvements. We hope to welcome you back soon for an even smoother experience.

6/10 Satisfaisant

Edson Garibaldi

Voyage en famille
Les points faibles : Propreté et personnel et service
Cleanliness and maintenance is required this hotel and location deserves more attention
Séjour de 6 nuits en mars 2024
Réponse de Customer Service le 5 avr. 2024
Edson, we appreciate your input. It's unfortunate to hear that aspects of our upkeep did not meet your standards. We pride ourselves on keeping a high standard of cleanliness and remarkable premises for our guests to enjoy, and we are continuously striving to enhance our hotel's quality. Your feedback is valuable in our efforts towards this. Please consider us for future stays so we can ensure a superior experience.

10/10 Excellent

Melissa, Livingston

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a pretty hotel with a delightful staff. It is also very convenient for an event we are attending at the convention center.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 3 avr. 2024
Melissa, it's wonderful to know that you appreciated Hyatt Regency Buffalo's aesthetics and found our team members delightful. We're thrilled that our central location added convenience for your attendance at the convention center. We graciously welcome you back for future events or simply for a visit.

4/10 Médiocre

Gail

Voyage en famille, Voyage en couple
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
The room on 12th floor was the hottest room I have ever stayed in. Turned off heat, there was zero AC and still the room never went below 70 for my entire stay. Got maybe 2 hours sleep had to use cold water on cloths to cool off. My rooms was almost across from the ice/vending area on 12ft floor - extremely noisy. 3 elevators, one out of service and they had digital elevator buttons and we got stuck in one where the digital buttons didn't work and we couldn't open doors or contact anyone. Thank god someone pressed a button on a different floor elsewise we would still be in that elevator. Told someone at front desk and they didn't seem to care at all. Staff at the valet parking were excellent!
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 1 avr. 2024
Gail, it's regrettable to hear about your less-than-ideal experience. We're sorry that the temperature in your room was not comfortable and for the noise from the vending area. More so, the described experience with the elevator is certainly not typical and we apologize for the inconvenience. However, we're glad you found our valet team members excellent. Your feedback is appreciated and will be taken into consideration as we continuously strive to improve our guest experience.

10/10 Excellent

Samuel

Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 22 avr. 2024
Samuel, thank you for choosing the Hyatt Regency Buffalo. We're thrilled to see the top rating and we're grateful for your feedback. Our team looks forward to serving you again in the future!

8/10 Bien

Derrick

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Location is good. Can't believe that the bar/restaurant facility was closed early in the evening. For the amount of people staying in the hotel for the hockey game. Had to leave hotel to get food and drink. A lot of lost revenue, as everyone I ran into said the same thing
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 1 avr. 2024
Derrick, we're pleased that you appreciated the convenient location of the Hyatt Regency Buffalo. We understand your concerns related to the availability of our dining options and we truly value your insight. Game nights can indeed attract a vibrant crowd and we're continually refining our service schedules to cater to our guests' preferences as best we can. We appreciate your feedback as it assists us in this endeavor. We trust despite this, your overall stay was enjoyable and we're looking forward to welcoming you back.

8/10 Bien

Ned

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 21 avr. 2024
Thank you for the 4/5 rating, Ned!We are excited to see that you had an enjoyable experience at Hyatt Regency Buffalo. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

10/10 Excellent

Neil

Voyage en groupe
Les points forts : Propreté et équipements
Great hotel
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 2 avr. 2024
Neil, thank you so much for sharing your experience. We're thrilled to hear that you enjoyed your stay at Hyatt Regency Buffalo. We aim to provide outstanding service and it's rewarding to know we achieved this during your visit. We're looking forward to welcoming you back on future travels.

8/10 Bien

jim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 1 avr. 2024
Jim, thank you for choosing to stay at the Hyatt Regency Buffalo and for leaving a 4-star review. We're pleased to know that you appeared to have had a great experience. Our team is keen to make your next visit even better!

4/10 Médiocre

Elizabeth

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
When I walked into the room, there was a used shaver on the carpet, so I knew right away they had not vacuumed the place. I complained, and they vacuumed I think, and at the same time stole my brush for some reason. My room was very cold apparently because it was an old building, and it faced the wind side of the building. I requested an extra blanket but that never happened. I couldn’t change rooms because I need an accessible bathroom and that was the only room available. I went there because the building is attached to the convention centre where I was attending a recruitment fair. I have limited mobility , and there was nothing that could help me get from the hotel down long corridor and down along hallway to the exhibit hall The door between the two buildings was not wheelchair accessible so even with all of the stuff I was lugging, and my disability, there was no automatic door so either I had to ask for help or struggle to open the door myself. I mentioned this to the staff at the hotel, and they were very dismissive. If you are scent sensitive, you’re going to have a very tough time in the lobby. There is an overwhelming smell of deodorizer/perfume. The fair I was working at ended at 8 PM and the restaurant in the hotel closed soon after that so I had to order delivery. No option for room service. They have a small store where you can buy snacks if you’re willing to pay four dollars for a small bag of chips.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 26 mars 2024
Elizabeth, it's regrettable to read about the experiences you encountered during your stay. The cleanliness issues you confronted are definitely not in line with our usual standards. Regarding the missing brush, we assure you that our team members hold the highest standards for guest property, and this will be looked into.We understand the inconvenience you experienced due to the room temperature and accessibility concerns. We're sorry if the additional blanket you requested was not delivered, and apologize for any difficulties experienced with access within our establishment. We take your observation about our team member's attitude very seriously as providing compassionate assistance is one of our main goals.Our in-house dining hours are designed to cater to most guests' schedules, and we apologize if they did not align with yours. We appreciate your feedback and will keep it in mind as we continually strive to improve the guest experience.

6/10 Satisfaisant

Patricia

Les points forts : Personnel et service
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 26 mars 2024
Patricia, thank you for your rating. It appears your experience was satisfactory, although there's room for us to improve. We'd love to hear more about your stay, so we can make it even better next time. We're looking forward to welcoming you back.

10/10 Excellent

Natasha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was fabulous! Throughly enjoyed our stay!
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 23 mars 2024
Natasha, it's delightful to hear you had such a fabulous experience at Hyatt Regency Buffalo! We're overjoyed that your stay was thoroughly enjoyable. Thank you for sharing and we eagerly await your return.

10/10 Excellent

Mariam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It is a really good hotel, I highly recommend it
Séjour de 7 nuits en mars 2024
Réponse de Customer Service le 18 mars 2024
Mariam, thank you for your high recommendation! The team at Hyatt Regency Buffalo strives to provide guests with a truly memorable experience, so we're delighted to hear that this was your case. We're looking forward to welcoming you back on your next visit.

10/10 Excellent

Sandra

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful Room; Friendly Front Desk Staff; Convenient to Concert Venue
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 18 mars 2024
Sandra, we're thrilled to hear that you enjoyed your stay at the Hyatt Regency Buffalo, the elegant room aesthetics and the convenience to the nearby concert venue. Your kind words about our accommodating front desk colleagues have been shared with them. Your satisfaction is our greatest reward. We cannot wait to welcome you back for your next visit.

8/10 Bien

Roxanne

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 18 mars 2024
Roxanne, thank you for choosing Hyatt Regency Buffalo. We're delighted that your stay met your expectations and we value your rating. We're committed to improving our services for guests like you and we hope that you will consider us on your next trip to Buffalo.

6/10 Satisfaisant

Michelle

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 5 avr. 2024
Michelle, thank you for taking the time to leave a rating. Your feedback is essential to us. If you wish to share any specifics about your stay in the future, we'd be eager to learn from them. Your insights can help us target areas for improvement and better meet guests' needs. Thank you once more, we hope you consider giving us another opportunity to serve you in the future.

6/10 Satisfaisant

Bertram T

Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 4 avr. 2024
Thank you for taking the time to share your feedback, Bertram.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 Excellent

Reilly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 15 mars 2024
Reilly, thank you for your exceptional rating of Hyatt Regency Buffalo. We are thrilled to learn that your experience was a gratifying one. We hope to welcome you back on your next visit.

10/10 Excellent

Madison

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved how close this was to the Key Bank Center. I was able to take the train which was safe, convenient, and free. Hotel had a lot to offer and was clean
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 12 mars 2024
Madison, it's delightful to hear that you enjoyed your stay with us at Hyatt Regency Buffalo. We appreciate your acknowledgment of our prime location and good transportation connections. We're glad you found our hotel clean and well-equipped. Thank you for sharing your positive experience and we hope to see you again in the future.

8/10 Bien

Ryan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was kind of dated, parking was not ideal, but the location is great and the bar/restaurant was top level.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 18 mars 2024
Ryan, it's fantastic to hear you valued our prime location and enjoyed our top-notch dining options in Hyatt Regency Buffalo. We appreciate your feedback regarding room aesthetics and parking, which we assure you are points of constant improvement. We can't wait to offer you an even more enjoyable stay next time.

10/10 Excellent

Patricia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice place
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 12 mars 2024
Patricia, it's delightful to hear you consider Hyatt Regency Buffalo a very nice place. We are pleased to have met your expectations and look forward to welcoming you back soon.

10/10 Excellent

Jennifer

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient to key bank center. Check in was so easy! Staff was so polite
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 12 mars 2024
Jennifer, it's wonderful to know you found check-in at Hyatt Regency Buffalo a breeze and appreciated our prime location. Our team members strive for politeness and it's gratifying that you recognized their efforts. We hope to welcome you again soon.

10/10 Excellent

Jill

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 13 mars 2024
Thank you for the great rating, Jill!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hyatt Regency Buffalo! We hope you plan on staying with us again soon!We're looking forward to your next visit!

4/10 Médiocre

Jillian

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements
There are NO OUTLETS in the room. None next to the bed, walked around the room and only found one very inconvenient location. In this age, every hotel room I have ever stayed in for the last 10 years, always has outlets readily available next to the beds.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 12 mars 2024
Jillian, we appreciate your candid feedback regarding the availability of power outlets in your room. A convenient layout is certainly something we aim for, so we're sorry to hear your experience fell short due to the placement of sockets. This is incredibly valuable feedback which we will take into account as we continually seek to improve our guests' stays. We hope to have the opportunity to serve you better in the future.

10/10 Excellent

Tyler

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 12 mars 2024
Tyler, we're thrilled to see that you've had a splendid experience at Hyatt Regency Buffalo. We strive to provide our guests with top-tier service and seeing your perfect rating absolutely makes our day. We hope to welcome you back in the near future.

2/10 Horrible

Curtis

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 23 mars 2024
We appreciate your feedback, Curtis.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

6/10 Satisfaisant

Caroll

Séjour de 1 nuit en février 2024
Réponse de Customer Service le 21 mars 2024
Caroll, we appreciate you sharing your rating following your stay. Feedback is essential for us to understand the areas where we might improve. We'd love to have the chance to provide a more remarkable experience on your next visit.

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Room 919 the drain needs to be cleaned out. Toilet paper holder is broken.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 1 mars 2024
Jennifer, thank you for sharing these details. Regretfully, you experienced some maintenance matters in your room. It's pertinent issues like these that help us improve the overall stays for all guests. Your feedback has been noted and shared with our maintenance team members. We hope you'll give the Hyatt Regency Buffalo another chance on your next visit to Buffalo, giving us the opportunity to provide an enhanced experience.

10/10 Excellent

Nicole

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy check in, very helpful staff. Maintaince man at night went above and beyond to help us
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 1 mars 2024
Nicole, thank you for sharing your excellent experience at the Hyatt Regency Buffalo. It's uplifting to know that our dedicated team members, including our night maintenance colleague, were able to go above and beyond to make your stay pleasant. Your kind words about the easy check-in process are also greatly appreciated. We look forward to welcoming you back on your next visit to Buffalo.

10/10 Excellent

Jiaying

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great for bar exam takers! Even provide #2 pencils and sharpener! But lots of candidates will need to wait for the elevator every time start or finish the exams, if possible we can use the stairs
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 2 mars 2024
Jiaying, thank you for sharing your experience at Hyatt Regency Buffalo. We appreciate your understanding about the elevator wait times during peak hours. Our aim is to ensure every guest is well-prepared and comfortable, and we're glad that small details like providing pencils and sharpeners were helpful for you. We look forward to welcoming you back for your next visit.

10/10 Excellent

Venkateswara

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 25 févr. 2024
Venkateswara, thank you for sharing your review. We are thrilled to hear that your stay at Hyatt Regency Buffalo was good. Our team earnestly works towards delivering a top-notch experience for our guests and your feedback tells us we have succeeded. We look forward to welcoming you back again in the future.