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Avis sur Homewood Suites by Hilton Buffalo Airport

3 out of 5
Homewood Suites by Hilton Buffalo Airport
760 Dick Rd, Buffalo, NY

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 508 avis sur 930." "
Note des voyageurs de 8 (Bien), d’après 245 avis sur 930." "
Note des voyageurs de 6 (Satisfaisant), d’après 88 avis sur 930." "
Note des voyageurs de 4 (Médiocre), d’après 46 avis sur 930." "
Note des voyageurs de 2 (Horrible), d’après 43 avis sur 930." "

8,6/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 9 nuits en décembre 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Grandes chambres très foncitonnelles. Propre. Petit déjeuner inclus
Séjour de 1 nuit en novembre 2018
Réponse de Karen le 6 nov. 2018
Thank you very much for taking the time to review your recent visit to our hotel! We are happy to hear you liked our spacious clean rooms and complimentary breakfast. We hope you will make a return visit soon! Hospitably, Karen Monaco General Manager

10/10 Excellent

STEPHANE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2017

10/10 Excellent

Christian, Repentigny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Personnel très gentiils et courtois
Nous avons bien appréciés notre séjour. La chambre était très propre et le personnel est très accommodant. J'ai même eu de l'aide pour mes bagages.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour pour Niagara falls sans la foule
Bonne idée de séjour pour Noagara falls facile d'y accéder pour les chutes côté Canadien et Américain

10/10 Excellent

Timothy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel having some construction done but otherwise. Great place. And reasonable price for the accommodation. Staff friendly and accommodating.
Séjour de 2 nuits en avril 2024
Réponse de Nick le 15 avr. 2024
Thank you for the feedback, I'm glad you enjoyed your stay with us!

4/10 Médiocre

Rhona

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Nick le 15 avr. 2024
Dear Rhona, Thank you for providing feedback. Please accept my apology for any inconvenience you experienced. I hope, once our renovation is complete, you will choose to stay with us again.

8/10 Bien

Matt

Voyage en famille
Les points forts : Personnel et service et équipements
They are doing a remodel of the property. Because I booked through Expedia they said all the King bed rooms were sold out so they put us into a Double bed room with dirty blankets. No pots and pans. Very limited silverware and knives. The appliances were one and rusty. It was noisy with the dog whining and barking all day in the room across the hallway. Voices travelled under the doors from two other rooms. And to top it off there was a smoke detector beeping because it had a low battery.
Séjour de 4 nuits en avril 2024
Réponse de Nick le 11 avr. 2024
Dear Matt, Thank you for providing feedback. Please accept my apology for any inconvenience you experienced. I hope, once our renovation is complete, you will choose to stay with us again.

2/10 Horrible

Sheri

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Chaotic and half done renovation. Plumbing wasn’t adequate and wasn’t checked. I was trying to shower and the water was spraying out of the pipe connected by the nut. Also it was warm water for the first three minutes and then went freezing cold right after and wouldn’t get warm. Breakfast choices and staffing were inadequate. Dirty tables, lack of clean plates and milk. There were empty serving dishes and I had to go to the kitchen to ask if they could replenish the berries. The lady said she doesn’t like to put the food out on the tables because the workers eat it. I told her that we are paying for it and it should be put out for guests staying there. There wasn’t any yogurt and bananas in the area today and the bread was stale. The front desk supervisor was very rude to me on check in and wrote down the wrong room number. So I had to go all the way back to him to tell him the key wouldn’t work and he said he wrote down the wrong number. The toilet wouldn’t flush well and this morning overflowed so I had to go to the first floor to use the washroom. I explained the problem to the front desk supervisor and told him I want to escalate my complaints and get compensation for my stay. So far I haven’t hear back from the hotel manager who was notified by email about my complaints. The managers email address is: Nortiz@buffalolodging.com. The supervisor I reported my complaints to is: Hwilliams@buffalolodging.com. My Expedia escalation case ID number S#183467947.
Séjour de 2 nuits en mars 2024
Réponse de Nick le 4 avr. 2024
Dear Sheri,I greatly appreciate your feedback and sincerely apologize for any inconveniences you had during your stay. If you would like to discuss more please reach out to me directly at the hotel.

4/10 Médiocre

Maria

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
In the photo the rooms look bright and more comfortable. But in fact the room was very dark and gloomy.
Séjour de 3 nuits en mars 2024
Réponse de Nick le 27 mars 2024
Dear Maria, Thank you for providing feedback. Please accept my apology for any inconvenience you experienced. I hope, once our renovation is complete, you will choose to stay with us again.

2/10 Horrible

Deleris

Séjour de 1 nuit en mars 2024
Réponse de Nick le 4 avr. 2024
Dear Deleris, Thank you for providing feedback. Please accept my apology for any inconvenience you experienced. I hope, once our renovation is complete, you will choose to stay with us again.

2/10 Horrible

Joseph

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Hotel was under construction, not mentioned at all prior to arrival. Room was dirty, hot tub was broken, strange smells throughout hotel, wallpaper was peeling off the walls. Kids screaming and adults blasting music on a loud speaker at the pool, no staff said anything to them. Very trashy and not at all relaxing. Bed was very uncomfortable. Might be better when construction is done but would stay away for now.
Séjour de 2 nuits en février 2024
Réponse de Ms. La'Ree le 25 févr. 2024
Please accept our apologies for the renovations. Sorry that you did not see the renovation information, beforehand. Unfortunately, we don't have any control on how the third parties display the information.

10/10 Excellent

Aneesa

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Despite being under renovations the staff and facilities were immaculate. Definitely would return.
Séjour de 1 nuit en février 2024
Réponse de Ms. La'Ree le 25 févr. 2024
Thank you for the awesome review! Hopefully you will return when the renovations are complete and enjoy our newly remodeled hotel.

10/10 Excellent

Heather

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en février 2024
Réponse de Pamela le 11 févr. 2024
Dear Heather,Thank you for taking the time to provide feedback. I am glad to hear you enjoyed your stay. We hope to welcome you back soon.

6/10 Satisfaisant

Tiffany

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Had a fun time with my family, the staff checking us in were very clueless and could not do check in smoothly without needing help by additional staff. The room was good and clean. The pool was great. No other concerns past check in issues
Séjour de 1 nuit en janvier 2024
Réponse de Ms. La'Ree le 29 janv. 2024
Hello, we appreciate you and your family having fun and a great stay with us. However, we are transitioning with new team members, and everyone is learning to be great. When you all come back to visit, we will be newly renovated with a team that will be equipped and ready.

4/10 Médiocre

Jada

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Pamela le 5 févr. 2024
Dear Jada,Thank you for providing feedback. Based on your score of the property, it didn't meet your expectations. Please accept my apology for any inconvenience you experienced. Sincerely

4/10 Médiocre

Frances

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The front desk clerk, Rachel was very rude and she has poor communication skills.
Séjour de 3 nuits en janvier 2024
Réponse de Pamela le 22 janv. 2024
Dear Frances,Thank you for providing feedback regarding your recent stay. Unfortunately, this hotel doesn't have a Rachel who works here. I look forward to hearing back from you regarding this issue so that I may resolve your concerns.

6/10 Satisfaisant

Sergio Carrasco

Les points forts : Personnel et service
Séjour de 2 nuits en janvier 2024
Réponse de Pamela le 22 janv. 2024
Hello Sergio Carrasco,Thank you for staying with us. It appears your recent stay was just "okay". Please feel free to contact me directly with any concerns. I am happy to assist you.Sincerely,

8/10 Bien

John

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Pamela le 3 févr. 2024
Dear John,Thank you for taking the time to provide feedback on your recent stay. I am glad to hear your stay was good. I hope, if your travels bring you back to Buffalo, you will stay with us again. Take care and Travel Safe!

4/10 Médiocre

STEPHANIE

Séjour de 1 nuit en janvier 2024
Réponse de Nick le 14 mars 2024
Dear Stephanie, Thank you for providing feedback. Please accept my apology for any inconvenience you experienced. I hope, once our renovation is complete, you will choose to stay with us again.

8/10 Bien

may, vaughan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

chris

Voyage en couple
Les points faibles : Propreté
Séjour de 2 nuits en décembre 2023

4/10 Médiocre

Patrick

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The hotel is worn out, pretty much everything was dirty from just years of use. Mattress cover had a pee stain. Sink and toilet kept backing up even after being fixed. Room service was only every other day. The room should have been half the rate, 2.5 start hotel.
Séjour de 4 nuits en décembre 2023
Réponse de Nick le 27 mars 2024
Dear Patrick, Thank you for providing feedback. Please accept my apology for any inconvenience you experienced. I hope, once our renovation is complete, you will choose to stay with us again.

10/10 Excellent

Doug

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good pool
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Wendy

Séjour de 1 nuit en décembre 2023
Réponse de Nick le 27 mars 2024
Dear Wendy, Thank you for providing feedback. Please accept my apology for any inconvenience you experienced. I hope, once our renovation is complete, you will choose to stay with us again.

2/10 Horrible

Morgan

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Réponse de Pamela le 11 févr. 2024
Dear Morgan,Thank you for providing feedback. Please accept my apology for any inconvenience you experienced. I hope, once our renovation is complete, you will choose to stay with us again.

8/10 Bien

Paulet

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Staff were friendly. My hotel room was dirty. Hairs in the sink and on bath tub. The centre coffee table was dirty. I had to go out and buy pinesol cleaner.
Séjour de 3 nuits en décembre 2023
Réponse de Pamela le 31 déc. 2023
Good afternoon Paulet,Please accept my apology for the lack of room cleanliness. I have addressed your concerns with our housekeeping team to ensure it doesn't happen again. We take great pride in providing you with a problem free stay and I am sorry we fell short of our goal. I hope, if your travels bring you back to Buffalo, you will give us another opportunity.

10/10 Excellent

Claudia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything, good place
Séjour de 5 nuits en décembre 2023

6/10 Satisfaisant

Arika

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté et personnel et service
The tv in both bedrooms did not work. There was a gap in between the wall and the stove in the kitchen and it was very dirty on the floor there. Overall a good stay and it was very convenient for what we needed. The bed frames stuck out far from the mattress so after hitting our shins numerous times we had to be extremely cautious of it especially at night. The headboards were also a lot higher than the bed so pillows would slip down behind there at night.
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Kelly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Agnieszka

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Yvette

Séjour de 4 nuits en décembre 2023
Réponse de Pamela le 11 févr. 2024
Dear Yvette,Thank you for providing feedback. Please accept my apology for any inconvenience you experienced during your recent stay. I hope, if your travels bring you back to Buffalo, you will have the opportunity to stay in our newly renovated property.

8/10 Bien

Kelly

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The suite is nice plenty of room. The staff was extremely friendly and helpful. Would definitely stay there again.
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Tonetta

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Tonetta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023

10/10 Excellent

Sharon

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice friendly staff, clean rooms
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Jeremy

Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Frank

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The property was probably great 10years ago but it has not been well maintained. Entrance area was great but different story when you get to the room. What seemed to be blood stains on walls, ripped carpet, doors that don’t close properly, dirty, just seemed in disrepair and not properly upkept. Staff was friendly however won’t stay here again.
Séjour de 1 nuit en novembre 2023
Réponse de Homewood Suites Buffalo Airport le 24 nov. 2023
Hello!Thank you for your recent review, we are working towards a renovation of all areas starting early next year. We hope you can visit us again then to see the improvements!

10/10 Excellent

Agnieszka

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Homewood Suites Buffalo Airport le 24 nov. 2023
Thank you for your recent review!

6/10 Satisfaisant

Darlene

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was greeted by a young lady whose name started with a "C". I can remember exactly what her name was but she accommodated me with early check in as I had to come to buffalo in an emergency. I enjoyed the room we were in as it had a little old fashion look to up but was still fashionable. There was a lady at breakfast that welcomed everyone that came down to eat and the staff at the desk were very helpful. The only problem I would say is that during the night my daughter and I encountered a rotten egg smell that scared us and we called the front desk. Rose the lady at the front desk moved us to another room immediately which we really appreciated. I would recommend.
Séjour de 2 nuits en novembre 2023
Réponse de Homewood Suites Buffalo Airport le 24 nov. 2023
Thank you for your recent review!

6/10 Satisfaisant

Robert Sean

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Average stay. Good location. Needs to be better cleaned and updated as everything seemed very old and a little smelly.
Séjour de 5 nuits en octobre 2023
Réponse de Homewood Suites Buffalo Airport le 24 nov. 2023
Hello!Thank you for taking the time to let us know about your recent stay, we are working towards an upcoming renovations this next year!

10/10 Excellent

Kimberly

Voyage en groupe
From arrival to departure we had a great stay. Amazing staff and hotel grounds are nicely done and our room was clean and spacious. Comfy beds too! Will stay here again
Séjour de 2 nuits en octobre 2023
Réponse de Homewood Suites Buffalo Airport le 24 nov. 2023
Thank you for your recent review!

10/10 Excellent

Kira

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Homewood Suites Buffalo Airport le 24 nov. 2023
Thank you for your review!

10/10 Excellent

Crystal, Colorado Springs

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Extremely convenient to the airport. Everything was clean and comfortable. Staff is friendly. I'll definitely stay here again next time I work in the area.
Séjour de 1 nuit en octobre 2023
Réponse de Homewood Suites Buffalo Airport le 24 nov. 2023
Thank you for your recent review!

10/10 Excellent

Denise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Place
Really nice hotel. We had a suite which also had a fireplace in it. I wish our stay had been longer so we could have enjoyed the room more. Everything was perfectly clean. The free breakfast was great and in a really nice room. Would definltely recommend
Séjour de 1 nuit en octobre 2023
Réponse de Homewood Suites Buffalo Airport le 24 nov. 2023
Thank you for your review!

6/10 Satisfaisant

Melissa

Les points faibles : Propreté
Séjour de 1 nuit en octobre 2023
Réponse de Homewood Suites Buffalo Airport le 24 nov. 2023
Thank you for your review!

10/10 Excellent

Beverly

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de Homewood Suites Buffalo Airport le 24 nov. 2023
Thank you for your review!

10/10 Excellent

Forhan

Séjour de 2 nuits en octobre 2023
Réponse de Homewood Suites Buffalo Airport le 24 nov. 2023
Thank you for your review!

8/10 Bien

David

Séjour de 1 nuit en octobre 2023
Réponse de Homewood Suites Buffalo Airport le 24 nov. 2023
Thank you for your review!

8/10 Bien

Nancy

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Property was very nicely landscaped. Our room was not ready when we attempted to check in at 5:30PM
Séjour de 1 nuit en octobre 2023
Réponse de Anna - Front Office Manager le 6 oct. 2023
Thank you so much for your feedback. I went ahead and issued a credit to your card today. I'm sorry the room wasn't ready in time. We are doing our best to improve on that. We do hope to see you again soon.