Les notes se basent sur un nombre total de 960 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
3,3 sur 5
Recommandé par 73 % des clients
3,6 Propreté de la chambre
3,5 Services et personnel
3,3 Confort de la chambre
3,3 Conditions de l'hôtel
Avis Expedia vérifiés
Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4 sur 5
par un voyageur vérifié de London

Floris Hotel Ustal, Brussels

Publié le 30 avr. 2016
Les + : See above
Les - : See above
Situation : See above: quite centrally located, only a short walk from Brussels Midi station (though not the best area of Brussels).
Welcoming staff, centrally located, clean with large, well furnished room and very good breakfast. It was good value for money. My only complaint (mentioned to Reception) was that the hotel heating was far too high, making it difficult to sleep even with the radiators off and the windows open....on a rather chilly week-end in April! A hotel bar would have been nice but not important. Overall I'd stay there again.
Commentaire laissé par : Direction de l'hôtel
2 mai 2016 par Guest Relations, Direction de l'hôtel
Dear David, Thank you for sharing your review with us. We are happy to know that you enjoyed our services, location and room comfort and would like to assure you that we have taken your remark into consideration. Looking forward to welcome you again as our guest on your next visit to Brussels. Warm Regards, Guest Relations
3 sur 5
par un voyageur vérifié de Norge

RImelig hotel nære til jernbanestasjon

Publié le 23 avr. 2016
Les - : Temperaturregulering på rommet. Frokostbord var raskt utplukket mens nye forsyningen kom veldig sent.
Situation : Nærheten av jernbanestasjon
Hotellet lo i nærheten av plassen hvor jeg skulle på møte. Nærheten til dette stedet og jernbanestasjon var det beste med det. Totalt sett var standarden og renheten OK. Rommet var alt for varmt, umulig å regulere / stenge av varmen på radiatorene og det var veldig mye trafikkstøy utenfor rommet.
Commentaire laissé par : Direction de l'hôtel
29 avr. 2016 par Guest Relations, Direction de l'hôtel
Dear Sir / Madam, Thank you for taking the time to share your review with us. We would like to apologize for the experience you had during your stay and to assure you that we have taken into consideration your remarks regarding the temperature control in the rooms, the breakfast and the noise. Guest satisfaction is very important to us and we constantly strive to improve the quality of our services. Looking forward to welcome you again as our guest in the near future to show you our improvements. Warm Regards, Guest Relations
4 sur 5
par un voyageur vérifié de Buenos Aires, Argentina

Hotel muy practico, bien ubicado

Publié le 21 avr. 2016
Buen hotel, no tiene lujos pero todo lo necesario para descansar, es limpio, bien ubicado y lo mejor el desayuno. Muy recomendable.
Commentaire laissé par : Direction de l'hôtel
26 avr. 2016 par Guest Relations, Direction de l'hôtel
Estimado Martin, Muchas gracias por su comentario. Para nosotros es muy importante satisfacer nuestros clientes y siempre estamos trabajando para mejorar nuestros servicios y poder ofrecerles una estancia confortable. Estaremos encantados recibirle de nuevo en su próxima visita de Bruselas. Un cordial saludo, Departamento de Atencion al Cliente
4 sur 5
par un voyageur vérifié

Publié le 18 avr. 2016
Room had sloping ceiling that would be less than ideal for taller guests, but room was quite spacious and comfortable otherwise. Wifi was fast and easy to use, hotel staff were excellent.
Commentaire laissé par : Direction de l'hôtel
22 avr. 2016 par Guest Relations, Direction de l'hôtel
Dear Sir / Madam, Thank you for taking the time to share your review with us. We are glad to know that you enjoyed our room comfort, Wi-Fi signal and services. Guest satisfaction is very important to us and we constantly strive to improve the quality of our services. Looking forward to welcome you again as our guest on your next visit to Brussels. Warm Regards, Guest Relations
4 sur 5
par un voyageur vérifié de ottawa

Huge room, great view, close to everything

Publié le 13 avr. 2016
Wonderful and welcoming staff. Parking not included but a lot across the road is free and has security. Complimentary breakfast was amazing, short walk to Brussels Zuid and lots of amazing restaurants.
Commentaire laissé par : Direction de l'hôtel
15 avr. 2016 par Guest Relations, Direction de l'hôtel
Dear Danielle, Thank you for sharing your review with us. We are happy to know that you had a pleasant stay at our hotel and that you enjoyed our location, services and breakfast. We would be honoured to welcome you again as our guest in the near future. Warm Regards, Guest Relations
3 sur 5
par un voyageur vérifié

Lo mejor la localización.

Publié le 28 mars 2016
Hotel muy cercano al centro "Grand Place".Estacion MIDI y metro .Esto es lo mejor. Servicio de desayuno escaso y habitación pequeña pero funcional .
Commentaire laissé par : Direction de l'hôtel
1 avr. 2016 par Guest Relations, Direction de l'hôtel
Estimado señor / Estimada señora, Muchas gracias por su comentario que nos envía sobre su estancia en nuestro hotel. Queremos asegurarle que prestamos una atención especial a todo lo que nos ha escrito. Estaremos encantados de recibirle de nuevo en un futuro cercano. Un cordial saludo, Departamento de Atencion al Cliente
3 sur 5
par un voyageur vérifié de 甲信越

コスパの高いホテル

Publié le 19 mars 2016
Les + : 駅から近い
南駅からも近く、部屋の広さもまあまあ、スタッフも親切で朝食もそれなりでした。建物が少し古い感じがしますが、料金からすると問題ありません。
Commentaire laissé par : Direction de l'hôtel
22 mars 2016 par Guest Relations, Direction de l'hôtel
Dear Sir / Madam, Thank you for sharing your review with us. We are pleased to know that you had an enjoyable stay at our hotel. Guest satisfaction is very important to us and we constantly strive to improve the quality of our services. Looking forward to welcome you again as our guest in the near future. Warm Regards, Guest Relations
2 sur 5
par un voyageur vérifié

nie wieder

Publié le 13 mars 2016
für eine Nacht geblieben. Unterschied zwischen den Fotos online und dem wirklichen Zustand kann kaum größer sein.
Commentaire laissé par : Direction de l'hôtel
19 mars 2016 par Guest Relations, Direction de l'hôtel
Sehr geehrter Gast, Für die Zeit, die Sie sich genommen haben, Ihre Erfahrungen mit uns zu teilen, bedanken wir uns. Es ist sehr schade zu hören, dass wir Sie mit unserem Produkt nicht überzeugen konnten und nehmen Ihr Feedback sehr ernst und nehmen Ihre Kritik zum Anlass uns stetig zu verbessern. Ihre Meinung ist uns sehr wichtig und wir würden uns dennoch freuen Sie noch einmal bei uns im Haus begrüßen dürfen. Mit freundlichen Grüßen, Guest Relations
3 sur 5
par un voyageur vérifié

Publié le 7 mars 2016
Hotel is geschikt voor goedkoop en kort verblijf. Onze kamer lag vlak naast de lift, welke we dus ook continu hoorden. Matig ontbijt. Bed lag niet heel comfortabel.. Kamer wel schoon, ook badkamer zag er prima uit. Hotel is ideaal voor bijvoorbeeld studenten die weinig te besteden hebben.
Commentaire laissé par : Direction de l'hôtel
10 mars 2016 par Guest Relations, Direction de l'hôtel
Geachte Anonymous, Wij willen u verzekeren dat wij uw reactie goed hebben ontvangen en we zijn momenteel bezig het probleem op te lossen die u vernoemt hebt. Wij vinden de feedback van onze gasten van groot belang voor ons en we nemen alle opmerkingen zeer serieus. Met vriendelijke groeten, Guest Relations
3 sur 5
par un voyageur vérifié

Iffy area, good breakfast, no heat

Publié le 28 févr. 2016
I would not stay here, nor would I recommend it. The rooms are quite clean, and would have been comfortable except for the fact that there was no heat. In Brussels. In February. It's all controlled by little units above the door, and mine did not work. I went down to reception, but there was no one at the desk. As I was only staying one night, I just piled on the blankets. Breakfast was good, but the area is a bit sketchy (I'm a New Yorker - I know sketchy). Had the heat issue been resolved, my experience would have been much more pleasant.
Commentaire laissé par : Direction de l'hôtel
17 mars 2016 par Guest Relations, Direction de l'hôtel
Dear Anonymous, Thank you for your valuable feedback. We would like to inform you that all your remarks are addressed to the Management and the needed actions will be taken in order to prevent such experience from happening again. We will be honoured to welcome you again in the future and show you our improvements. Warm Regards, Guest Relations