Les notes se basent sur un nombre total de 8 avis vérifiés

3,5 sur 5
3,9 Propreté de la chambre
3,6 Services et personnel
3,9 Confort de la chambre
3,8 Conditions de l'hôtel
Avis Expedia vérifiés
4 sur 5
par un voyageur vérifié

Superschyst personal, utmärkta sängar!

Publié le 20 oct. 2016 sur Hotels
Fantastiskt trevlig personal. Bekväma sängar. Rent och lugnt område med mycket natur. Helt underbar utsikt från rummet! - Dyr frukost
Commentaire laissé par : Direction de l'hôtel
12 déc. 2016 par General Manager, Direction de l'hôtel
Dear Guest, I would like to thank you very much for your positive review. I am sorry to read that you have found the breakfast to be expensive, as we strive to keep prices competitive within the current market environment. We are looking forward to welcoming you back in the near future. Giuseppe Ressa General Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana
2 sur 5
par un voyageur vérifié

Nice hotel but too expensive

Publié le 6 oct. 2016
Situation : nice mountain view but not much to do around except for some hiking trails that are self explored
Nice hotel, but there are no services that justify the price of it. In addition, no one answers the calls.
Commentaire laissé par : Direction de l'hôtel
12 déc. 2016 par Giuseppe Ressa - General Manager, Direction de l'hôtel
Dear Guest, Thank you very much for your sincere feedback. Our hotel is nestle at 750 meters above sea level and it is ideal to restore and relax. I am sorry to hear that we did not answer promptly your calls. We will monitor this closely and insure immediate action. We are looking forward to welcoming you back.
3 sur 5
par un voyageur vérifié de UK

Low value of money

Publié le 7 août 2016
Low value of money expected better service .. Breakfast was not what i expected at all
Commentaire laissé par : Direction de l'hôtel
12 déc. 2016 par Giuseppe Ressa - General Manager, Direction de l'hôtel
Dear Guest, I am sorry to read that you did not enjoy the breakfast and we did not manage to meet your expectation. We constantly train our staff to provide a better quality services and I am sure a return visit will provide you with an improved experience.
2 sur 5
par un voyageur vérifié

i thought it has changed after they joined the spg

Publié le 22 juil. 2016
We thought it has been changed after they joined the spg programme shortage in staff and very slow in checking and check out and the cleaning staff they are not professional as there was tissues in corridors and smelly corridors may be from the humidity
Commentaire laissé par : Direction de l'hôtel
12 déc. 2016 par Giuseppe Ressa - General Manager, Direction de l'hôtel
Dear Guest, I am sorry to hear that you did not enjoy your stay with us. We have taken note of your comments and we will strive to improve our service delivery. I am sure that on your next visit you will find an improved conditions and prompt services.
5 sur 5
par Mahmoud de Beirut

Great Hotel

Publié le 15 juil. 2016 sur Hotels
Beautiful place. Will definitely come back again
Commentaire laissé par : Direction de l'hôtel
12 déc. 2016 par General Manager, Direction de l'hôtel
Dear Guest, I would like to thank you very much for your positive review. We are looking forward to welcoming you back in the near future Giuseppe Ressa General Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana
5 sur 5
par salah eddine

peaceful stay

Publié le 7 janv. 2016 sur Hotels
excellent stay, nice weather and neighborhood.
Commentaire laissé par : Direction de l'hôtel
12 déc. 2016 par General Manager, Direction de l'hôtel
Dear Guest, I would like to thank you very much for your positive review and we are looking forward to welcoming you back in the near future. Giuseppe Ressa General Manager Grand Hills, a Luxury Collection Hotel 7 Spa Broumana
4 sur 5
par Pateel Papazian de Beirut

Fantastic Service

Publié le 29 juin 2013 sur Hotels
It was great. This is the fourth time we are staying at the hotel. I could definitely see an improvement over last year as far as the room itself.
Commentaire laissé par : Direction de l'hôtel
12 déc. 2016 par General Manager, Direction de l'hôtel
Dear Guest, thank you very much for your sincere feedback and we are glad to hear that you have enjoyed your stay with us. We are looking forward to welcome you back in the near future Giuseppe Ressa General Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana
3 sur 5
par un voyageur vérifié

Publié le 2 juil. 2012 sur Hotels
Commentaire laissé par : Direction de l'hôtel
12 déc. 2016 par General Manager, Direction de l'hôtel
Dear Guest Thank you very much for your valuable feedback, we are looking forward to welcoming you back in the near future.