Les notes se basent sur un nombre total de 13 avis vérifiés

3,5 sur 5
Recommandé par 50 % des clients
4,0 Propreté de la chambre
3,8 Services et personnel
4,0 Confort de la chambre
3,7 Conditions de l'hôtel
Avis Expedia vérifiés
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Khobar

Nice hotel Nice view

Publié le 10 sept. 2017
Les + : The View
Nice hotel Nice view, design is very nice, staff are nice too
4 sur 5
Recommandé
pour Familles
par un voyageur vérifié

Mesmerizing hidden garden and pleasant staff

Publié le 1 juil. 2017
We had a great stay at the hotel! We originally booked an apartment but when the time came for us to receive the keys (3:00pm), the apartment was still not ready. We were really disappointed, especially that my in laws were with us. However, the assistant manager, Hussein, soon arrived to resolve the situation. He upgraded us to a designer sweet, for my in laws, and two connected newly renovated rooms for us and the kids. GREAT DEAL! :)) Next morning we woke up early, had coffee at the balcony, which overlooked the royal residence (the luxurious part of the hotel) and then went down and walked in the garden. The smell of the air, the organized landscape, and the various plantations made the walk so great! I would love to go back and stay there for a couple of days and do the same experience over and over again!
Commentaire laissé par : Direction de l'hôtel
10 juil. 2017 par Giuseppe Ressa, Direction de l'hôtel
Dear Guest, We would like to thank you very much for your positive review. We are delighted to hear that you have enjoyed your stay with us and our facilities and public areas. We are looking forward to welcoming you back in the near future. sincerely Giuseppe Ressa General Manager Grand Hills, a Luxury Collection Hotel & Spa Brouamana
1 sur 5
par un voyageur vérifié de NYUSA

Abandoned beauty

Publié le 17 juin 2017
Les + : the staff
Les - : many things
Situation : night life
At some point in its day this hotel must have been incredible. Our stay was very disappointing, all the facilities such as the bars, restaurants were closed supposedly because it was the off season, the only place open was the the sun pool restaurant. The staff was pleasant and well trained but down to the bare bones of staffing. They charge for parking and there was no valet most of the nights, we had to wait for the front desk or bell hop to to get our car or surrender it. there was no mention of any type of slow down do to seasonal transition. The Jacuzzi's by the pool were empty and not working,one of the four days we stayed there, there was a pool attendant that was never to be seen again. We went poolside to catch some sun on second to last day and looked for someone to get pool towels from, to no avail, we went into the restaurant and asked a waiter to get hold of someone twice, 45 minutes later no towels and we left. Also the pool was not well kept the area was not kept clean there was discarded nut shells on the floor, that were left there for days. My wife left her make up out in our rooms bathroom and it was dropped by the cleaning staff, with no explanation nor apology. We had a couples massage at the spa, that experience was also regrettable, the attendants did not seem as though they were experienced enough, LAYAL my was nice tried her best, but Pierre walked in after us and was in his Gym clothes during the massage and seemed to be in a rush and actually ans
Commentaire laissé par : Direction de l'hôtel
30 juin 2017 par Giuseppe Ressa, Direction de l'hôtel
Dear Guest, I would like to thank you very much for your sincere feedback. I am truly sorry to hear that we were unable to provide you with the level of service expected from a Luxury Collection Hotel & Spa. During your stay we were operating 3 restaurant and 1 bar, Shisha Hills opens daily from 6pm till 1am while Sundays from 12:30pm till 1am. Pasquale, our Italian Restaurant opens from 7pm to 11:30pm Tuesday to Saturday's and Sundays from 12:30pm to 10:30pm. The Pool café operates daily from 7am till 11:30pm while the Grand Hills bar operates daily from 7am till 11pm. In addition, 24 hrs room service is available at your convenience. The pool opens daily and it is fully heated for the guest convenience. I apologies in the delay to provide you with the required towels and for the cleanliness of our public area. I will personally address this issue with the concerned head of department for immediate action. I was informed of your unhappiness with the spa offerings however I was under the impression that our Spa Manager had taken care of your concerns and had addressed them accordingly. Obviously this is not the case and I will send you an email message privately for a final resolution. You can rest assured we will improve upon your comments and we are looking forward to welcoming you back in the near future. Sincerely Giuseppe Ressa General Manager Grand Hills. A Luxury Collection Hotel & Spa Broumana
4 sur 5
Recommandé
pour Couples
par un voyageur vérifié de Saarland

Luxus-Hotel mit etwas Pomp in den Bergen

Publié le 27 mai 2017
Les + : großzügig, freundliches Personal v.a. am Desk, schöne Blicke zu Bergen und Meer. Klima sehr ausgewogen.
Les - : Im Libanon sind generell die Frühstückspreise überhöht (meist um 30 Dollar), dadurch werden auch entsprechende Pauschalpäckchen zu teuer.
Situation : In den Bergen nahe Beirut, mit Mietauto (oder Taxis) kann man in der Nähe (z.B. röm. Ruinen in Beit Mary) und weiter weg vieles gut erreichen.
Ende Mai hat die "richtige" Saison in Broummana noch nicht begonnen. Deshalb waren wir als Übernachtungsgäste fast alleine, zumal Gärten etc. zum Teil noch nicht gepflegt und offen waren. Allerdings fand eine Hochzeit statt, in den Festräumen ist ganzjährig Betrieb. Beim Frühstück dagegen waren wir fast alleine, was jedoch eher ein Vorteil war: statt Buffet Tischservice, aufmerksames Personal, für Wünsche offen. vielleicht wäre es für das Hotel gut, in den schlecht ausgelasteten Zeiten preislich günstiger anzubieten und dafür etwas mehr "Leben" zu bekommen. Zudem darf man sich an einer kräftigen Prise Protz nicht stören.
Commentaire laissé par : Direction de l'hôtel
10 juil. 2017 par Giuseppe Ressa, Direction de l'hôtel
Dear Guest I would like to thank you very much for your sincere feedback. We are glad to hear that you have enjoyed your stay with us, I have also noted your comments on pricing of Breakfast and noise from the wedding celebration. Please accept my sincere apologies for any inconveniences that it may have caused. We are looking forward welcoming you back in the near future. Sincerely Giuseppe Ressa General Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Abu Dhabi

Very nice hotel luxurious and well situated.

Publié le 6 avr. 2017 sur CheapTickets
Great neighborhood quite and peaceful. Excellent place for relaxation.I will definitely go back to this hotel and recommend it to all. It is the best one in all Beirut.
4 sur 5
par un voyageur vérifié

Superschyst personal, utmärkta sängar!

Publié le 20 oct. 2016 sur Hotels
Fantastiskt trevlig personal. Bekväma sängar. Rent och lugnt område med mycket natur. Helt underbar utsikt från rummet! - Dyr frukost
Commentaire laissé par : Direction de l'hôtel
12 déc. 2016 par General Manager, Direction de l'hôtel
Dear Guest, I would like to thank you very much for your positive review. I am sorry to read that you have found the breakfast to be expensive, as we strive to keep prices competitive within the current market environment. We are looking forward to welcoming you back in the near future. Giuseppe Ressa General Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana
2 sur 5
par un voyageur vérifié

Nice hotel but too expensive

Publié le 6 oct. 2016
Situation : nice mountain view but not much to do around except for some hiking trails that are self explored
Nice hotel, but there are no services that justify the price of it. In addition, no one answers the calls.
Commentaire laissé par : Direction de l'hôtel
12 déc. 2016 par Giuseppe Ressa - General Manager, Direction de l'hôtel
Dear Guest, Thank you very much for your sincere feedback. Our hotel is nestle at 750 meters above sea level and it is ideal to restore and relax. I am sorry to hear that we did not answer promptly your calls. We will monitor this closely and insure immediate action. We are looking forward to welcoming you back.
3 sur 5
par un voyageur vérifié de UK

Low value of money

Publié le 7 août 2016
Low value of money expected better service .. Breakfast was not what i expected at all
Commentaire laissé par : Direction de l'hôtel
12 déc. 2016 par Giuseppe Ressa - General Manager, Direction de l'hôtel
Dear Guest, I am sorry to read that you did not enjoy the breakfast and we did not manage to meet your expectation. We constantly train our staff to provide a better quality services and I am sure a return visit will provide you with an improved experience.
2 sur 5
par un voyageur vérifié

i thought it has changed after they joined the spg

Publié le 22 juil. 2016
We thought it has been changed after they joined the spg programme shortage in staff and very slow in checking and check out and the cleaning staff they are not professional as there was tissues in corridors and smelly corridors may be from the humidity
Commentaire laissé par : Direction de l'hôtel
12 déc. 2016 par Giuseppe Ressa - General Manager, Direction de l'hôtel
Dear Guest, I am sorry to hear that you did not enjoy your stay with us. We have taken note of your comments and we will strive to improve our service delivery. I am sure that on your next visit you will find an improved conditions and prompt services.
5 sur 5
par Mahmoud de Beirut

Great Hotel

Publié le 15 juil. 2016 sur Hotels
Beautiful place. Will definitely come back again
Commentaire laissé par : Direction de l'hôtel
12 déc. 2016 par General Manager, Direction de l'hôtel
Dear Guest, I would like to thank you very much for your positive review. We are looking forward to welcoming you back in the near future Giuseppe Ressa General Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana