Divers

Avis sur Hilton Puckrup Hall Tewkesbury

4 out of 5
Hilton Puckrup Hall Tewkesbury
Puckrup, Twyning, Tewkesbury, England

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 401 avis sur 940." "
Note des voyageurs de 8 (Bien), d’après 379 avis sur 940." "
Note des voyageurs de 6 (Satisfaisant), d’après 101 avis sur 940." "
Note des voyageurs de 4 (Médiocre), d’après 43 avis sur 940." "
Note des voyageurs de 2 (Horrible), d’après 16 avis sur 940." "

8,8/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
L'hôtel au milieu du golf
Alentours très jolis, bâtiments chics mais l'intérieur a besoin de rafraîchissement - piscine, papier peint ...

8/10 Bien

alex, terrebonne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bel hitel sur un golf
Hotel sur un parcours de golf. Bonne bouffe au restaurant. Éloigné

8/10 Bien

Nigel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ample FREE parking , please don’t start charging it’s rude , very helpful staff , there was no Guinness at the bar , so they specifically went to to cellar to get a can (bit bizarrely that they only brought one can up , was tempted to order a second can , just for fun )
Séjour de 1 nuit en février 2024
Réponse de Ahmet Donmez le 19 févr. 2024
Dear Nigel,Thank you for choosing Hilton Puckrup Hall and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager

10/10 Excellent

Russell

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic family holiday hotel
I travel a lot for work and have to say this is one of the nicest hotels I've used in quite a while. This was a family trip with 2 adults and 2 children (1.5 & 4 y) The staff were fantastic with both the kids and adults. There was a kids activty room and kids activity sheets given to us on check in which was a nice touch and the kids loved the stickers. The 2 double beds were fine for us all to get into and the supplied crib also safe and cosy for the baby. Only slight gripe was only 4 little milks for the family although again reception got us extras. The pool was good for adults and kids, although there is no family changing room which made it slighly hard for us to all get changed this was only a minor inconvenience. Breakfast plentyful and a wide range for all tastes, also bonus points for a having a wide range of alternatives milks and GF options too. Checkin and checkout were smooth with no issues. The hotel is well looked after, as are the grounds but the real gem is the staff which were excellent!
Séjour de 1 nuit en décembre 2023
Réponse de Ahmet le 18 janv. 2024
Dear RussellWe are delighted to receive your fantastic review of Hilton Puckrup Hall.Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future. Kind Regards, Ahmet DonmezGeneral Manager

10/10 Excellent

Anthony

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Ahmet le 18 janv. 2024
Dear Anthony,Thank you for choosing Hilton Puckrup Hall and for taking the time to offer your rating. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager

6/10 Satisfaisant

Ellie

Séjour de 1 nuit en décembre 2023
Réponse de Ahmet le 18 janv. 2024
Dear Ellie,Thank you for leaving a rating for your stay with us, I am sorry to read that you did not enjoy your experience at our property. For any inconvenience experienced I would like to apologise on behalf of my entire team. Kind Regards, Ahmet DonmezGeneral Manager

10/10 Excellent

Christine

Séjour de 1 nuit en novembre 2023
Réponse de Ahmet le 18 janv. 2024
Dear Christine,Thank you for choosing Hilton Puckrup Hall and for taking the time to offer your rating. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager

10/10 Excellent

Elizabeth

Séjour de 1 nuit en novembre 2023
Réponse de Ahmet le 18 janv. 2024
Dear ElizabethThank you for choosing Hilton Puckrup Hall and for taking the time to offer your rating. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager

8/10 Bien

Sheikh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I wanted a place to pray before leaving a conference and staff gave me a free late checkout so that I can do my afternoon prayers. Great service and thank you
Séjour de 1 nuit en novembre 2023
Réponse de Ahmet le 18 janv. 2024
Dear Sheikh,It was a great pleasure to have you stay with us. Thank you for taking the time to write such a lovely review. Our team is committed to providing high-quality customer service, and to always exceed your expectations. Thank you for recognise our team members, they will be delighted to hear your kind words. We all hope to have the pleasure of welcoming you back in the future. Thank you for choosing to stay at Hilton Puckrup Hall.Kind regardsAhmet DonmezGeneral Manager

10/10 Excellent

Ryan, Reading

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fantastic customer service
Séjour de 2 nuits en novembre 2023
Réponse de Ahmet le 18 janv. 2024
Dear Ryan,We are delighted to receive your fantastic review of Hilton Puckrup Hall.Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future. Kind Regards, Ahmet DonmezGeneral Manager

8/10 Bien

Neil

Séjour de 2 nuits en novembre 2023
Réponse de Ahmet le 18 janv. 2024
Dear Neil,Thank you for choosing Hilton Puckrup Hall and for taking the time to offer your rating. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager

2/10 Horrible

Penny

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
Excellent hotel. Staff friendly and welcoming, fabulous building. However whilst quality and variety of breakfast food was excellent unfortunately the “hot” breakfast items were only warm. It would have helped in the plates had been warm too,
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Mark

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Sunday night stay and it was very quiet. Breakfast was excellent value. Only disappointed was the cleanliness was a bit poor with cobwebs in the bedroom and more in the bathroom which were all to visible and had clearly been there for some time.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Daran

Séjour de 2 nuits en octobre 2023

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice comfortable country hotel
Séjour de 3 nuits en septembre 2023

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
An enjoyable stay
The reception staff were very welcoming and efficient. The room was well appointed although there was no heating on this chilly evening. This was quickly attended too after one call to reception, who provided a good portable heater. The dinner in the dinning room was first class, as was the breakfast.
Séjour de 1 nuit en octobre 2023

8/10 Bien

Ingrid

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Paulo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing place, nice spa and very friendly staff.
Séjour de 1 nuit en septembre 2023

8/10 Bien

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Staff very friendly, Beth that checked us in was extremely friendly and helpful and even gave us a card and bottle of Prosecco when I told her it was our 25th wedding anniversary! Such a lovely gesture. Room was spacious although could do with updating
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Marguerite

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful Family Friendly Hotel
Brilliant stay, very comfortable and lovely staff. Excellent place to stay with a family and will definitely visit again.
Séjour de 1 nuit en août 2023

10/10 Excellent

TRINA

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great facilities and location. Lovely for families members of staff very friendly and helpful.
Night time view lit up
Séjour de 2 nuits en août 2023

8/10 Bien

Kouami

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2023

8/10 Bien

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Lovely Hotel, food very good although a limited menu. Breakfast was good Room was lovely but bed and pillows very uncomfortable
Séjour de 3 nuits en août 2023

10/10 Excellent

Jackie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023

10/10 Excellent

Kevin

Séjour de 1 nuit en août 2023

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
2 night visit
Friendly, efficient staff, great breakfast, good sized room, nice pool. Not an issue during our stay but noticed there was no air-con.
Séjour de 1 nuit en août 2023

10/10 Excellent

Barney

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very helpful staff. Very friendly. Great hotel all round!
Séjour de 1 nuit en août 2023

10/10 Excellent

Chris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en juillet 2023

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overall good, some room for improvement...
The hotel stay was good. Service good. Restaurant menu no longer as good as before. Very limited options, also vegetarian option and mocktails.not many healthy options on menus.
Séjour de 4 nuits en juillet 2023

10/10 Excellent

Maggie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed
Séjour de 3 nuits en juillet 2023

10/10 Excellent

MICHAEL

Séjour de 1 nuit en juillet 2023

8/10 Bien

Miquelina

Les points forts : Personnel et service
Not value for money
There was a lot missing and we had to ask for it. We travelled as a couple but found only one pair or sleepers, one shower cup. Toilet paper was missing, tissue box had only 6 tissues nd we had to ask for replacement. The room was serviced at 20h on our first day nd we had to request it twice!! The staff however was extremely nice nd always ready to help
Séjour de 5 nuits en juillet 2023

10/10 Excellent

Maurice

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Philip

Séjour de 3 nuits en juillet 2023

10/10 Excellent

Jean

Séjour de 2 nuits en juillet 2023

6/10 Satisfaisant

A

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Receptionist at check-in looked like he needed a good wash and was scruffy. We went out for the day and returned at 16.45hrs and the room had not been touched Receptionist reckoned they had problems with housekeeping. The Rooms are looking dated and in need of a refresh. On a positive note the public areas are very nice with good service in the restaurant and a very good breakfast
Séjour de 2 nuits en juin 2023

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Cleanliness not good
Reception staff on arrival were excellent. Kids pack was gratefully received. Our room was dirty, the carpet had not been vacuumed, it was stained and there were sweet wrappers.The room also felt really dated, and the sofa bed had not been made up. The pool area and changing rooms were also dirty and looked tired (used tissues and dead insects around the pool, doors missing from cubicles in the changing rooms. Food in the bar was average and overpriced. Tiny bowl of soup, roasted garlic flatbread was basically two pieces of buttered toast. Didn't bother with breakfast which was included with our room rate.
Séjour de 1 nuit en juin 2023

4/10 Médiocre

Anthony

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service
Not enough staff to deal with customers, resulting in lots of delays. Our room had very dated decor and was extremely humid upon arrival, opened the window to see all the rubbish bins and load in area. It smelled very badly, so we had to close the window immediately and suffer the humidity. That night, went to dinner with my kids. Pizza was £19. Pizza!!! Woken in the morning at 6am by the arrival of trucks unloading. Even with the windows closed, loud. Very much looked forward to leaving...
Séjour de 1 nuit en mai 2023

10/10 Excellent

Glenn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful hotel grounds and great stay.
We had a fantastic overnight stay here. The staff were so friendly on arrival and departure. The hotel was lovely and peaceful and my little boy, who is 8, was definitely considered by the reception staff and also the staff working around the grounds, making recommendations to keep him amused and occupied. A great hotel that we will definitely visit again and again!
Séjour de 1 nuit en juin 2023

10/10 Excellent

Lorena

Séjour de 1 nuit en mai 2023

10/10 Excellent

Aran

Séjour de 1 nuit en mai 2023

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent lovely bedrooms great breakfast and fantastic grounds overlooking the golf course
Séjour de 2 nuits en mai 2023

10/10 Excellent

Keith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Puckrup Pleasures.
A very pleasant location in the countryside. A very nice room with a view of the terrific golf course. Friendly staff and good food. Lovely comfy bed.
Séjour de 2 nuits en mai 2023

6/10 Satisfaisant

Terry

Séjour de 1 nuit en mai 2023

10/10 Excellent

Jackie

Séjour de 1 nuit en mai 2023

6/10 Satisfaisant

Peter

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
poor nights sleep
nice hotel, room clean and spacious, mainproblem was constannt slamming of doors until midnight impossible to sleep then majot noise again at 7 in the morning some sort of machinery ? so not the best nights sleep. also visited the bar and the service from the barman was shocking, both of which is a shame otherwise a higher score
Séjour de 1 nuit en mai 2023

8/10 Bien

Simon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023

8/10 Bien

Michael

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et équipements
Lovely location , beautiful gardens . Staff very friendly and helpful. Our room was very outdated and needs modernising. Changing area and pool Itself tired and could do with updating and being a bit cleaner. The breakfast was great, Plenty of choice for hot and cold options. Fresh fruits and croissants. A little care and attention would really bring this hotel up to date. Our room Looked over the golf course which was very nice.
Séjour de 2 nuits en avril 2023