Réception
Vérifier la disponibilité

Avis sur Hotel Indigo Birmingham Five Points S - UAB, an IHG Hotel

4 out of 5
Hotel Indigo Birmingham Five Points S - UAB, an IHG Hotel
1023 20th Street South, Birmingham, AL

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 397 avis sur 962." "
Note des voyageurs de 8 (Bien), d’après 238 avis sur 962." "
Note des voyageurs de 6 (Satisfaisant), d’après 131 avis sur 962." "
Note des voyageurs de 4 (Médiocre), d’après 100 avis sur 962." "
Note des voyageurs de 2 (Horrible), d’après 96 avis sur 962." "

8,2/10

Propreté

8,2/10

Personnel et service

7,6/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

2/10 Horrible

Patrick

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Poor service all around
Séjour de 1 nuit en mars 2024

2/10 Horrible

john

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Small problems like no toilet paper, no coffee maker, room too cold paled beside the elevators not working. Walked up 5 Flights and now down flights with luggage. Unsafe for older people. Staff apologetic but that doesn’t help. Offered a free breakfast. Ridiculous.
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Ann

Voyage en groupe
Les points forts : Propreté
The elevator didn’t work properly. There was no bartender to work the bar. We were charged for extra guest but no extra bath linens were supplied. Valet service was great, the one plus! We had stayed at an Indigo in Seattle and were very pleased but this one definitely did not measure up.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Shawn

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
hotel was nice and clean. Outside area was a little loud at night but that is not the hotel's fault. Staff was very nice and helpful!
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Melissa

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Staff was very friendly and attentive. Beds were comfy. Lots of rust spots in bathroom. No shampoo, conditioner or body wash in dispensers in shower. Luckily we brought ours. We had two double beds but only two towels. Had to ask for me. Easy fix. Walls are thin. Can hear everything outside your room. Very noisy. I didn’t sleep much due to the road in front of hotel sounding like a drag strip from midnight to 4 am.
Séjour de 1 nuit en mars 2024

8/10 Bien

Tanya

Voyage en groupe
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The staff are the best I have ever experienced! The room looked amazing but the dirty floors turned my socks black and the only temperature we could experience was either a freezing 63 degrees or 74degrees.
Séjour de 3 nuits en février 2024

8/10 Bien

Sandra

Les points forts : Personnel et service
Séjour de 1 nuit en février 2024

10/10 Excellent

David

Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Anthony

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I am a huge fan of Hotel Indigo so when I booked this hotel I expected the same level of experience that I received at the other Hotel Indigo properties! Highly disappointed! Staff was amazing but the overall property was disgusting. Never will I stay at this location again.
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Jada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was amazing & accommodating. There are sooo many things do around there, it’s amazing. The worst part was finding parking at the hotel but it wasn’t bad at all.
Séjour de 2 nuits en janvier 2024

10/10 Excellent

James

It was in decent shape for age of the hotel. The bathroom seemed a little dirty. Or wasn’t cleaned well. They seem to also have some issues with the elevator
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Christopher

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Convenient location. No fridge in room. Ice machine not on all floors. Nice and helpful staff.
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Stephanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great experience!
The stay was great! The place is a little outdated but wasn’t bad at all in my opinion. The person at the front was super helpful. I hate that I forgot her name but she was friendly and welcoming and gave recommendations in the area and made sure we were signed up for freebies. It also felt safe! The location is walkable to a lot of stuff and the bartender was SUPER personable, helpful and friendly. Would go back!
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Madeleine

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Kathy

Séjour de 1 nuit en janvier 2024

4/10 Médiocre

Thomas

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel Indigo
Ads about the amenities were misleading wasn’t booked in the room I had reserved no maid service had to ask for more towels and coffee elevator didn’t work half the time ice machine was broke sheets were stained and lost water service on the second day during shower and had problems with keycards staff was friendly but hotel was not up to date and very noisy they don’t tell customers about the noise levels until they are booked
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Denard

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property
Séjour de 1 nuit en décembre 2023

8/10 Bien

Timothy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was downtown… restaurants across the street.. but no refrigerator s or microwave in the rooms
Séjour de 2 nuits en décembre 2023
Réponse de Armo Johnson le 3 janv. 2024
Thank you!!!

8/10 Bien

Alicia

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Birmingham overnight
We came into town for a concert. Perfect location, with great places to eat. The parking without valet was not bad, no charges. Not a whole lot of room to park out front to check in. Only one elevator worked and it was fairly small. The beds were comfortable.
Séjour de 1 nuit en décembre 2023
Réponse de Armo Johnson le 3 janv. 2024
Thank you for staying with us. We are so sorry for the inconvenience with parking and the elevators. Looking for to the next time you are in town.

10/10 Excellent

Darius

Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Cithrah

Séjour de 1 nuit en décembre 2023
Réponse de Armo Johnson le 3 janv. 2024
Thank you!!!

4/10 Médiocre

Jessa

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Will overcharge you for a room with major issues
The front desk people were absolutely incredible. But the AC was broken for both nights of my stay. And the TV was half Telemundo and didn’t have the correct channels to the channel guide. I got food poisoning and just wanted to watch tv and they sent up “maintenance” which was actually a cleaner who just went out of his way to try to help. He was nice but couldn’t fix the issue. The AC was 74 the first night I stayed and 64 the second. When I was presented my bill it was $49 over the cost hotels.com had given me with no explanation and then when I asked for a discount because of my issues they dropped it to the original quoted price. I had to ask twice more and in the end for all my issues with the hotel they only credited me $59. There are no coffee pots in the room. No cooler. Only tiny tiny trash cans. Overall not a hotel I would go back to. But again, front of house staff were very very friendly and helpful as they could be despite the issues.
Séjour de 2 nuits en décembre 2023
Réponse de Ed le 7 déc. 2023
I'd like to apologize for the Issues. Thank you for taking the time to share that with us so we can make it right.

4/10 Médiocre

Jodi

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I have loved every hotel Indigo that I have stayed at. So, I didn't hesitate to stay at this one when I had to make a last minute reservation. It was pretty disappointing. There were gobs of hair in random places, pubic area hair in one of the supposedly clean towels, the floor was dirty, the elevator was sketch and did not come up to the fifth floor two of the three times I needed to go down.
Séjour de 1 nuit en décembre 2023
Réponse de Armo Johnson le 3 janv. 2024
First of all my apologies on the Disappointment that you had here with us here at (Indigo Downtown Birmingham) We would love to earn your business one more time. Thanks!!!!

8/10 Bien

Kasi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Really cool vibe. Close to some interesting places and restaurants. Bar inside was really nice as well!
Séjour de 1 nuit en novembre 2023
Réponse de Mr. J le 6 déc. 2023
Thank You for staying with us we love for to come again.So that we can make all you stay be enjoyable.

10/10 Excellent

Rocio

Séjour de 3 nuits en novembre 2023
Réponse de Armo Johnson le 3 janv. 2024
Thank you!!!!!

8/10 Bien

Ayanna

Séjour de 4 nuits en novembre 2023
Réponse de Mr. J le 6 déc. 2023
We thank you for staying with us a please come again we will be happy to make your next stay enjoyable.

10/10 Excellent

Miko

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Receptionist was great, valets guy was polite, the room is fantastic! No complaints. Enjoyed the day! Thank you 😊
Séjour de 1 nuit en novembre 2023
Réponse de Shelly le 27 nov. 2023
We really appreciate your kind words and hope you will return in the near future.

2/10 Horrible

john

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Mr. J le 6 déc. 2023
We thank you for your stay with us and we hope you come again we love to make your stay an enjoyable one.

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Mr. J le 6 déc. 2023
We thank you for staying with us and we hope you had a nice stay to come again so we come make your stay enjoyable.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Room had the potential to be really nice. Just worn out. Specifically the floor was in pretty bad shape. Staff was very friendly and nice. Good location
Séjour de 1 nuit en octobre 2023
Réponse de Shelly le 23 oct. 2023
We appreciate your response and business and will look closely at the floors.Rachelle SanchezDirector of Sales

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Hotel was very clean, staff very friendly. It is extremely loud at night and difficult to sleep from all the outside noise!
Séjour de 2 nuits en octobre 2023
Réponse de Shelly le 23 oct. 2023
We appreciate your business and feedback, being a college town, it is busy area. We are so close to many restaurants and venues. We hope to see you again.

10/10 Excellent

Alexander

Séjour de 1 nuit en octobre 2023
Réponse de Mr. J le 6 déc. 2023
We thank you for your stay with us a please come again we will be happy to make your stay with us very enjoyable.

8/10 Bien

Remy, Austin

Les points forts : Propreté, personnel et service, équipements
Well situated to enjoy the local nightlife
Séjour de 1 nuit en octobre 2023
Réponse de Shelly le 18 oct. 2023
We appreciate your business and positive response. Is there anything we can do better? Please let us know.Rachelle SanchezDirector of Sales

10/10 Excellent

Erica

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Shelly le 16 oct. 2023
HI Erica, thank you for the 10 out of 10 score. We love to see that and hope to see you again soon.Rachelle SanchezDirector of Sales

10/10 Excellent

dashana

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Parking is too expensive to be so slow with pick up. My shower, sink, bathroom floor not cleaned during my 3day stay. I had to request to have my sheets changed.
Séjour de 4 nuits en octobre 2023
Réponse de Shelly le 16 oct. 2023
Hi Dashana, I apologize for your bad experience we would have changed your room if you asked. I will share this with our housekeeping department. Give us another try and we will make sure the room is perfect!Rachelle SanchezDirector of Sales

10/10 Excellent

Nakia

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved everything about the property from the staff to the room the only thing I didn’t like was that I had to walk around the front of the building every night just to get into the hotel when the back door should be key only but I know they probably do that for safety reasons. But other than that 5 stars.
Séjour de 3 nuits en octobre 2023
Réponse de Shelly le 16 oct. 2023
Hi Nakia (beautiful name) we are so happy you loved our hotel and hope to have you stay with us again soon.You are correct the glass door in the back of the hotel is locked for safety. The garage is by room key also.Thank you again!Rachelle SanchezDirector of Sales

10/10 Excellent

Taura

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved Hotel Indigo
Great location, staff was amazing
Séjour de 2 nuits en octobre 2023
Réponse de Shelly le 13 oct. 2023
Good morning, Thank you for the great review Taura. We hope to have you back again soon.Rachelle SanchezDirector of Sales

10/10 Excellent

scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Shelly le 6 oct. 2023
We really appreciate your kind words and hope to have you back in the very near future.Best regards,Rachelle SanchezDirector of Sales

4/10 Médiocre

eduardo

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
A/c in the room was not working we needed to spend the night at 78 degrees with no air circulation. The hotel has one elevator that can maybe work. Showers have began to grow Bacteria on the faucets. Just go to a newer hotel…
Séjour de 2 nuits en septembre 2023
Réponse de Shelly le 2 oct. 2023
My apologies Eduardo for your disappointment and discomfort. We really appreciate your business and feedback. Please tell me the room number or your last name so I can put that room out of order to fix the problems. Please give us another chance in the near future. Were you here on business? I'll wait for your response so we can take care of the room right away.

8/10 Bien

Holly

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly Staff, Great Food & Cocktails
The hotel staff were wonderful and very helpful. Breakfast was delicious, and the cocktails at the bar were excellent. It is in a part of town where sometimes some outside noise can be loud, but it wasn't too bad. Our room had no refrigerator, and the coffeemaker only had decaf coffee. The staff probably would have given us regular coffee had we asked, though. They were very accommodating. The fridge thing was kind of a bummer. They may offer rooms with them, though--if you're looking to book, maybe check that. Overall, a great stay.
Séjour de 2 nuits en septembre 2023
Réponse de Shelly le 26 sept. 2023
I am so happy your stay was wonderful. My apologies regarding only having decaf coffee. I can relate to that; I need regular coffee. Our suites have refrigerators and microwaves only, so next time you are in town or making a reservation inquiry about our available suites. Have a great week!

10/10 Excellent

Pavan Sai Rahul

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Shelly le 15 sept. 2023
We do appreciate your business and so happy your stay was a success.

4/10 Médiocre

veronique

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There was no lunch served, apparently chef only was available for breakfast and dinner. One Elevator broken. Dog hair all over rug. Not a great experience.
Séjour de 1 nuit en septembre 2023
Réponse de Management le 13 sept. 2023
I am terribly sorry for your experience. Our RX Lounge and Bar is open only in the morning for breakfast and for dinner. We do have the grab and go open for 24 hours a day. This is also stated on our website. I hope you do come back and visit us soon. Thank you.

10/10 Excellent

Jacqueline, Lake Charles

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en septembre 2023
Réponse de Shelly le 15 sept. 2023
Hi Jacqueline, Is there anything I can help you with?

4/10 Médiocre

Russell

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Shelly le 15 sept. 2023
Hi Russell, is there anything I can help you with your previous stay at the Hotel Indigo?

10/10 Excellent

Ashley

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Couldn’t have pick a better hotel. The GM and staff were top tier! Also enjoyed the location literally everything was walking distance. Will definitely stay again.
Séjour de 1 nuit en septembre 2023
Réponse de Gabriel Hinojosa - General Manager le 9 sept. 2023
Thank you for letting us know you had a pleasant experience while with us! We would be honored to serve you again in the future

10/10 Excellent

Cerica

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel
Séjour de 2 nuits en août 2023
Réponse de Mr. J le 6 déc. 2023
We hpoe that your stay with us was enjoyable and that we can all make sure that you have a good time when come to the hotel.

6/10 Satisfaisant

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great with the room and the staff. The issue that will prevent me from returning is the loud music from the nightclub next doir. The place doesn't close until 5 am and there was no escaping the music. All night up until 5 am... the bass. It would have been okay if I were not trying to sleep. My room was on the second floor but sounded like it was in the middle of the club.
Séjour de 1 nuit en août 2023
Réponse de Shelly le 30 août 2023
I am so sorry for your loss of sleep. Did you ask to move to another room? We absolutely do not want to lose you as a guest. I'd like to offer you a higher floor and possibly a suite if one is available if that sounds acceptable to you. You can ask for the Director of Sales next time you are in town. Have a great holiday weekend.

10/10 Excellent

Calvin

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Every time I am in Birmingham I enjoy staying at the Indigo hotel at five points south. Convenient to everything, are you walkable to good entertainment….love it
Séjour de 1 nuit en août 2023
Réponse de Shelly le 29 août 2023
We really appreciate you and your business, please visit us soon.

10/10 Excellent

Erin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everything was great, only problem I had was my air wasn’t working properly in my room but they were very nice about it and didn’t have a problem with putting us in another room.
Séjour de 1 nuit en août 2023
Réponse de Shelly le 28 août 2023
Awesome and thank you for sharing that with us and we hope to see you in the near future.

10/10 Excellent

kelleigh

Séjour de 1 nuit en août 2023
Réponse de Shelly le 28 août 2023
Kelleigh, thank you for the 10 out of 10, we try our best and we daily try to improve of service.