Hall

Avis sur Hampton by Hilton Birmingham Jewellery Quarter

3.5 out of 5
Hampton by Hilton Birmingham Jewellery Quarter
98 - 104 Constitution Hill, Birmingham, England

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 393 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 398 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 128 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 47 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 34 avis sur 1000." "

8,8/10

Propreté

8,4/10

Personnel et service

8,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

FORITANO

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 3 nuits en octobre 2019
Réponse de Clint le 11 déc. 2019
Thank you for sharing your wonderful review, Your feed back and review is valuable to all our team members. Thank you for choosing our hotel as your place of stay, we wish to welcome you back.

8/10 Bien

Laure

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon séjour
Hôtel confortable et pratique, bon petit déjeuner
Séjour de 2 nuits en juin 2017

8/10 Bien

Sandrine, F

Les points forts : Propreté, personnel et service, confort de la chambre
L'hôtel est propre, le personnel accueillant
La chambre est assez grande, dispose d'une Belle salle de bain. Il se situe au pied de la station de tramway Saint-Paul et vous pouvez rejoindre le centre en six minutes. Le seul point noir de cet hôtel est qu'il se situe dans un quartier peu rassurant surtout la nuit. Il n'y a aucun magasin à proximité, les alentours sont dans un état de délabrement avancé : Maisons et magasins À l'abandon, si vous comptez sortir le soir, évitez ce quartier peu frequentable

8/10 Bien

Pierre, Avignon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Birmingham : une ville à voir ...et revoir
Très agréable séjour agrémenté par le confort de l'hôtel, situé à un peu plus d'un km du centre ville.Nous avons visité le quartier de la joaillerie , tout proche.puis la librairie , le musée des beaux-arts , la "mailbox"le centre culturel...et flâner dans les rues. Nous avons beaucoup apprécié Birmingham qui nous a surpris !

8/10 Bien

James

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Good location
Séjour de 1 nuit en mars 2024
Réponse de HOM le 11 mars 2024
James, thanks for the amazing rating. We hope to welcome you back and All the best, Ruth - Hotel Operations Manager.

10/10 Excellent

Lai King Diana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de HOM le 4 mars 2024
Wow, 5-stars! Thanks so much, Lai King Diana. We hope to welcome you back and All the best, Ruth - Hotel Operations Manager.

8/10 Bien

Ceryn

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Left teddy and comfort item of daughters in room that she takes to bed. Hotel adament that they werent there. When i know they wer most definitely left in the bed. Area not the best, looks like some improvements are being made.
Séjour de 1 nuit en février 2024
Réponse de HOM le 21 févr. 2024
Ceryn, thanks for taking the time to leave a review. Please drop us a message so we can discuss this. All the best, Ruth - Hotel Operations Manager.

10/10 Excellent

Geoffrey

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything great. outside the hotel had a lot of paper waste from the nearby food outlets
Séjour de 1 nuit en février 2024
Réponse de HOM le 21 févr. 2024
Wow, 5-stars! Thanks so much, Geoffrey. We appreciate the feedback and All the best, Ruth - Hotel Operations Manager.

6/10 Satisfaisant

Kirsty

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The air on didn’t work room was too hot breakfast wasn’t great
Séjour de 1 nuit en février 2024
Réponse de HOM le 14 févr. 2024
Hi Kirsty, thanks for the rating. Please know that our team are available 24/7 to help with any issues that might happen during your stay. All the best, Ruth - Hotel Operations Manager.

8/10 Bien

Leah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de HOM le 2 févr. 2024
Hi leah, thanks for the amazing rating. We hope to welcome you back and All the best, Ruth - Hotel Operations Manager.

6/10 Satisfaisant

Natalie

Voyage d’affaires
Les points forts : Propreté et personnel et service
As a lady travelling alone for work (30s), I did not feel safe walking from the city centre to the hotel (15min walk) in the dark after work around 6pm. I went to the fuel starion about 50m up the street for a bittle of water to take back to the room around 6-6.30pm too and the door to the garage shop was locked. Says it all. Would not return even though the hotel room itself was nice and modern and clean, comfy bed, the corridors were awful, maze like to my room ans felt like going to the toilet in a Wetherspoons.
Séjour de 1 nuit en janvier 2024
Réponse de HOM le 23 janv. 2024
Natalie, thanks for taking the time to review our hotel! Please drop us a message so we can discuss this. All the best, Ruth - Hotel Operations Manager.

10/10 Excellent

Shaileshbhai

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de HOM le 18 janv. 2024
Wow, 5-stars! Thanks so much, Shaileshbhai. We hope to welcome you back and Best Wishes, Ruth - Hotel Operations Manager.

8/10 Bien

daniel alberto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice experience but some rooms are rather cold.
Séjour de 5 nuits en janvier 2024
Réponse de HOM le 18 janv. 2024
Hi daniel alberto, thanks for the rating. We appreciate the feedback and hope to see you again. Best Wishes, Ruth - Hotel Operations Manager.

10/10 Excellent

Edidiong

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de HOM le 15 janv. 2024
Wow, 5-stars! Thanks so much, Edidiong. We hope to see you again and All the best, Ruth - Hotel Operations Manager.

8/10 Bien

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de HOM le 5 févr. 2024
Hi Matthew, thanks for the amazing rating. We hope to see you again and All the best, Ruth - Hotel Operations Manager.

8/10 Bien

stewart

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de HOM le 9 janv. 2024
stewart, thanks for the amazing rating. We hope to see you again and All the best, Ruth - Hotel Operations Manager.

8/10 Bien

Felicia

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
It's situated by the tram which is convenient for travelling. But the streets nearby are unclean and not much scenery.
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Operations Manager le 28 déc. 2023
Felicia, thanks for your review.All the best, Ruth -

2/10 Horrible

Jackson

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Tired, understaffed & understocked
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Operations Manager le 28 déc. 2023
Thanks for your feedback, Jackson.Please know that our team are available 24/7 to help with any issues that might happen during your stay. We look forward to welcoming you back.All the best, Ruth -

6/10 Satisfaisant

Noman

Séjour de 2 nuits en décembre 2023
Réponse de - Hotel Operations Manager le 28 déc. 2023
Norman, thanks for your review.All the best, Ruth

2/10 Horrible

Mahesan

Séjour de 2 nuits en décembre 2023
Réponse de Alison le 23 déc. 2023
Hello Mahesan,I am sorry to hear that you did not have a positive experience within your stay. Please send us a message directly if you would like to discuss this further.Kind RegardsAlison

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté
Séjour de 1 nuit en décembre 2023
Réponse de HOM le 21 déc. 2023
Hi, thanks for the rating. We hope to see you soon and All the best, Ruth - Hotel Operations Manager.

10/10 Excellent

PAUL

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location with easy free parking nearby. Quiet cleanroom,great breakfast choices Staff friendly and helpful. Price of room was a bargain ! Did not dislike anything-have stayed here several trmes.
Séjour de 1 nuit en décembre 2023
Réponse de HOM le 19 déc. 2023
Wow, 5-stars! Thanks so much, PAUL. We are chuffed to see our hotel ticked all your boxes! We hope to see you again and All the best, Ruth - Hotel Operations Manager.

10/10 Excellent

Sarah

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay easy access to City centre
Séjour de 1 nuit en décembre 2023
Réponse de Alison le 10 déc. 2023
Hello Sarah,Thank you for taking the time to leave a review. We are happy to hear you had lovely stay with us and we hope to see you again soon.Kind Regards Alison

8/10 Bien

Sam

Séjour de 1 nuit en décembre 2023
Réponse de HOM le 11 déc. 2023
Sam, thanks for the amazing rating. We hope to welcome you back and All the best, Ruth - Hotel Operations Manager.

10/10 Excellent

w

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de HOM le 7 déc. 2023
Thanks for the perfect rating, w. We hope to see you again and All the best, Ruth - Hotel Operations Manager.

10/10 Excellent

Anita

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friends in Birmingham
Lovely hotel staff were quick polite and helpful. Nice room with a great shower and comfy bed
Séjour de 1 nuit en novembre 2023
Réponse de HOM le 4 déc. 2023
Thanks for the perfect rating, Anita. We hope to welcome you back and All the best, Ruth - Hotel Operations Manager.

6/10 Satisfaisant

Louise

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Good quality rooms, everything we needed. Clean and comfortable. Arrived at around 5pm, receptionist was uninterested and asked me to sign paperwork without explaining what I was signing for. No please or thank you so I assume poorly trained staff. Improved experience later in evening when I went to ask for extra teabags and was advised to avoid 9am onwards for breakfast - much friendlier and helpful lady.
Séjour de 1 nuit en novembre 2023
Réponse de HOM le 4 déc. 2023
Louise, thanks for your feedback. Making sure you have a clean and comfortable room is our housekeeping teams' top priority. Please drop us a message so we can discuss this. All the best, Ruth - Hotel Operations Manager.

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel close to amenities
Séjour de 1 nuit en novembre 2023
Réponse de HOM le 4 déc. 2023
Wow, 5-stars! Thanks so much, Matthew. We hope to see you again and All the best, Ruth - Hotel Operations Manager.

10/10 Excellent

Rejoice

Séjour de 1 nuit en novembre 2023
Réponse de HOM le 19 déc. 2023
Wow, 5-stars! Thanks so much, Rejoice. We hope to see you again and All the best, Ruth - Hotel Operations Manager.

8/10 Bien

Christian

Séjour de 1 nuit en novembre 2023
Réponse de HOM le 19 déc. 2023
Christian, thanks for the amazing rating. We hope to see you again and All the best, Ruth - Hotel Operations Manager.

10/10 Excellent

Michelle

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Love staying here. It’s convenient near to my daughter. Rooms always clean and a good size. Love the breakfast although cooked breakfast not always hot.
Séjour de 1 nuit en novembre 2023
Réponse de HOM le 27 nov. 2023
Wow, 5-stars! Thanks so much, Michelle. We hope to welcome you back and All the best, Ruth - Hotel Operations Manager.

6/10 Satisfaisant

Bal

Voyage en famille
Only the girl checking us in was rude, unwelcoming, then the sink plug was stuck, dodgy light on the room and room would not warm up. Breakfast was great with lovely choice, but why are sausages always herby! Just a plain one would be lovely! People need to use tongs and stop manhandling food! Bed is comfy. Towels should not be right by toilet, unhygienic. Wardrobe would not open so hard to move the sliding door!
Séjour de 1 nuit en novembre 2023
Réponse de HOM le 20 nov. 2023
Bal, thanks for your feedback. We're sorry the service didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better. We're happy to see you enjoyed the inclusive breakfast. A comfortable bed is important for a good night's sleep, glad to see you enjoyed it! We hope to see you again and All the best, Ruth - Hotel Operations Manager.

6/10 Satisfaisant

Patricia

Voyage en groupe
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Very handy for the tram.
Séjour de 2 nuits en novembre 2023
Réponse de HOM le 20 nov. 2023
Patricia, thanks for your feedback. We're glad our location suited your needs. We hope to see you again and All the best, Ruth - Hotel Operations Manager.

10/10 Excellent

Maria

Séjour de 1 nuit en novembre 2023
Réponse de Alison le 18 nov. 2023
Hello Maria,Thank you for taking the time to leave a review. We are happy to hear that you enjoyed your stay with us. We hope to see you again soon.

8/10 Bien

EMMA

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Easy, good price, and good breakfast
The hotel was clean and staff always friendly. The parking on Mott St is low price and only a few minutes walk. Uber to the bullring/grand central area only around £5-9 each time which works well. Barely any noise which is great for a city hotel.
Séjour de 4 nuits en novembre 2023
Réponse de HOM le 20 nov. 2023
EMMA, thanks for the amazing rating. We're glad you felt the team were friendly and we're happy to see the cleanliness was safe for you. We hope to see you again and All the best, Ruth - Hotel Operations Manager.

10/10 Excellent

Jonathan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de HOM le 13 nov. 2023
Thanks for the perfect rating, Jonathan. We hope to welcome you back and All the best, Ruth - Hotel Operations Manager.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fine for shorter stays
The coffee machines at the breakfast counter are not working most of the times. A couple of lights are not working in the room. Apart from these the overall stay is good.
Séjour de 3 nuits en novembre 2023
Réponse de HOM le 13 nov. 2023
Hi, thanks for the amazing rating. We appreciate your feedback and were happy to see you had a good stay. We hope to see you again and All the best, Ruth - Hotel Operations Manager.

8/10 Bien

Melissa

Séjour de 1 nuit en novembre 2023
Réponse de HOM le 10 nov. 2023
Melissa, thanks for the amazing rating. We hope to welcome you back and All the best, Ruth - Hotel Operations Manager.

6/10 Satisfaisant

Joel

Les points forts : Propreté et personnel et service
ok rooms. helpful staff.
Séjour de 3 nuits en novembre 2023
Réponse de HOM le 7 nov. 2023
Joel, thanks for taking the time to review our hotel! We appreciate you bringing your feedback to our attention. We hope to see you again and All the best, Ruth - Hotel Operations Manager.

8/10 Bien

sham

Séjour de 3 nuits en octobre 2023
Réponse de HOM le 7 nov. 2023
sham, thanks for the amazing rating. We hope to welcome you back and All the best, Ruth - Hotel Operations Manager.

4/10 Médiocre

stephen

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Terrible
It was a bad experience ,hotel very outdated and room very cramped and bathroom aswell and bed are awful uncomfortable I had the worst 3 nite sleep there it just not good and no secure parking in the area as it was 15 min walk and if I did park at around the corner there a terrible reviews parts are stolen from cars so I parked at secure parking for 30 pound a nite so I should have went upmarket hotel with parking my mistake .
Séjour de 3 nuits en octobre 2023
Réponse de HOM le 30 oct. 2023
stephen, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Ruth - Hotel Operations Manager.

8/10 Bien

Hayley Bliss

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Restful stay. Excellent room
Séjour de 1 nuit en octobre 2023
Réponse de HOM le 25 oct. 2023
Hayley Bliss, thanks for the amazing rating. We hope to see you soon and All the best, Ruth - Hotel Operations Manager.

8/10 Bien

Ade

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de HOM le 25 oct. 2023
Ade, thanks for the amazing rating. We hope to welcome you back and All the best, Ruth - Hotel Operations Manager.

10/10 Excellent

Susan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Really nice stay
I am vegan and there were plenty of options for me at the breakfast bar (and more importantly separated out from the meat options - really nice touch). The Soya yogurt and milk were accessible, I didn't have to hunt someone down and ask for something special. I was really pleased. And the room was nice, big and quiet.
Séjour de 3 nuits en octobre 2023
Réponse de HOM le 23 oct. 2023
Susan, thanks for sharing your experience at our hotel. Knowing you had a great stay brings a smile to our faces! Thanks for the perfect rating and we hope to welcome you back soon. All the best, Ruth - Hotel Operations Manager.

6/10 Satisfaisant

Lee

Voyage en famille
Les points forts : Confort de la chambre
Overnight stay in Birmingham
+ breakfast at 7.30am (basic, but had everything I needed and not bad for free) + location ok (25 minute walk into city; team stop directly outside hotel) + staff generally friendly + gym ok (small, but did job for me) + room comfortable (although a touch small for family of 4) - breakfast at 9.30am (very busy and staff finding it hard to cope - lots of items out of stock, e.g. hash browns, croissants, any type of fruit. No clean forks or glasses available) - nearest "secure" parking was 15 mins away, and even that gets poor reviews. Ended up parking 25 minute walk from hotel, not ideal - room sink still had hairs in it from previous occupant - room key didn't work, hauled bags back down to reception to get a replacement; no apology from staff
Séjour de 1 nuit en octobre 2023
Réponse de HOM le 23 oct. 2023
Lee, thanks for taking the time to leave a review. We appreciate you bringing your feedback to our attention. Please feel free to drop us a message so we can discuss this. All the best, Ruth - Hotel Operations Manager.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de HOM le 23 oct. 2023
Thanks for the perfect rating. We hope to see you soon and All the best, Ruth - Hotel Operations Manager.

6/10 Satisfaisant

Irina

Voyage d’affaires
Les points forts : Propreté
Expected better experience
The room was cold, air conditioning was not working properly, the breakfast was very simple, plain-tested
Séjour de 1 nuit en octobre 2023
Réponse de as le 21 oct. 2023
Dear Irina. Thank you for you review. I am sorry to hear that we did not meet the normal high standards. I had a meeting with the maintenance Team to check all the air conditions in the Hotel.Our guest are very important for us. Hence, I hope you came back again. Our Reception team is open 24 hours seven day a week to help. If there is any problem you can contact us and we will be happy to assist you. Kind Regards

10/10 Excellent

Niamh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, comfortable & friendly staff.
Séjour de 1 nuit en octobre 2023
Réponse de HOM le 16 oct. 2023
Wow, 5-stars! Thanks so much, Niamh. We hope to welcome you back and All the best, Ruth - Hotel Operations Manager.

6/10 Satisfaisant

Adeel

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de HOM le 16 oct. 2023
Adeel, thanks for your feedback. Please feel free to drop us a message so we can know the feedback. All the best, Ruth - Hotel Operations Manager.

8/10 Bien

Stephen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and tidy, functional. The breakfast was included in the price and was particularly good. When I booked in, the reception team gave me the price of the one night stay which was higher than the pre-booked price through Expedia. However, they quickly resolved the problem when I gave them the details.
Séjour de 1 nuit en octobre 2023
Réponse de HOM le 6 oct. 2023
Stephen, thanks for your review of our hotel. We're glad you took advantage of the inclusive breakfast. We appreciate your feedback and hope to welcome you back soon. All the best, Ruth - Hotel Operations Manager.