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Avis sur Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
569 Harry L Dr, Johnson City, NY

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 7 avis sur 19." "
Note des voyageurs de 8 (Bien), d’après 2 avis sur 19." "
Note des voyageurs de 6 (Satisfaisant), d’après 4 avis sur 19." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 19." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 19." "

7,0/10

Propreté

7,6/10

Personnel et service

6,0/10

Équipements

5,4/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

10/10 Excellent

Sophie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L’accueil est chaleureux et le personnel a répondu à nos demandes.
Séjour de 1 nuit en avril 2024
Réponse de Bri le 16 avr. 2024
Good afternoon Sophie!Thank you so much for your review, we take pride in our hotel and take any feedback from our guests very seriously. I am so happy to hear that you had a great experience with our staff being welcoming and that we were able to solve any issues while you were here. Enjoy the rest of your week and we do hope to see you again in the near future! Safe Travels!

8/10 Bien

monique

Séjour de 1 nuit en mars 2024
Réponse de Melissa le 17 avr. 2024
Good Day Monique Thank you so much for taking the time to review your stay with us. We greatly appreciate your feedback. We look forward to seeing you again in the future.Thank you

4/10 Médiocre

Jamie

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Outside parking lot & entrance Lobby area
Séjour de 1 nuit en avril 2024
Réponse de Melissa le 17 avr. 2024
Dear Jamie Thank you for taking the time out to write a review on your recent stay with us. I do apologize that we did not meet your expectations. I have shared your review with maintenance and we will be looking into Parking lot and entrance. We do hope you will consider giving us a second chance to provide you with a much better experience. Thank you

2/10 Horrible

Malissa L

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Upon our arrival there was approximately 4 squares of toilet paper left on the roll along with a nasty smell of seafood and marijuana in the room. When asking for a roll of toilet paper from the front desk, they didn’t have any and had to send someone with a roll…30 minutes later. An hour into our stay the fire alarm was going off and we had to evacuate…not that anyone told us to because there was no staff to be found. When we woke up there was also zero coffee cups for our in room coffee maker. This was probably the worst experience we’ve ever had in a hotel.
Séjour de 1 nuit en avril 2024
Réponse de melissa le 17 avr. 2024
Good Day Malissa I would like to start off with my sincere apologies. I have addressed these concerns with housekeeping department, front desk and maintenance . The fire alarm was set off by a guest which is out of our control, we have to put safety above everything with matters like this. The staff was investigating the alarm to ensure there was no great danger. I greatly appreciate your insight and I will be sharing this review with all my staff so we can improve and keeping striving for better customer service and guest experience. I do hope you will consider giving us another chance in the future so we can give you the experience you deserve.

2/10 Horrible

EDWARD

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Had to stay in a unfinished remodeled room!
Séjour de 1 nuit en avril 2024
Réponse de Melissa le 17 avr. 2024
Good Day Edward, I would like to sincerely apologize to you for your experience during your recent stay with us. We are in the middle of some minor renovations and this is inexcusable. I will be doing a full investigation and using this review for improvements and more training with staff. I greatly appreciate your feedback and I do hope you will consider giving us another chance in the future to provide you with outstanding customer service and the guest experience you deserve.

6/10 Satisfaisant

Jully

Séjour de 1 nuit en avril 2024
Réponse de Melissa le 17 avr. 2024
Hello JullyWe appreciate you taking the time out to give us a review on your recent stay with us. As we strive to give all our guest outstanding customer service and a great guest experience I do apologize for falling short of your expectations. We will be implementing more training with staff to improve in all areas. I do hope we get a chance to see you again in the future.

10/10 Excellent

Angella

Les points forts : Propreté
Was nice
Séjour de 1 nuit en avril 2024
Réponse de Melissa le 16 avr. 2024
Thank you Angella for takin the time to write a review on your recent stay with us. We greatly appreciate yiur feedback and will be sharing this with the staff. We do hope to see you again soon.

6/10 Satisfaisant

Michael

Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Water would not get hot.
Séjour de 1 nuit en février 2024
Réponse de Melissa -GM le 27 févr. 2024
Dear Michael I would like to apologize for the hot water not getting hot enough. We will be looking into this issue to assure no guests have to experience this type of inconvenience. Thank you so much for staying with us and I do hope you decide to give us another chance in the future. Thank you

8/10 Bien

Jeremy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Night staff was incredibly courteous and helpful.
Séjour de 1 nuit en février 2024
Réponse de Melissa -GM le 25 févr. 2024
Dear Jeremy Thank you so much for taking the time out to post a review on your stay with us. We are so pleased to hear you enjoy your stay and that our staff was courteous. We really hope to see you again soon. Thank you

10/10 Excellent

Kayla

Séjour de 1 nuit en février 2024
Réponse de Melissa le 27 mars 2024
Dear KaylaThank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.We sincerely appreciate and value your feedback . Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon!

10/10 Excellent

Daniel

Séjour de 1 nuit en janvier 2024
Réponse de Melissa le 15 janv. 2024
Good Day DanielI want to thank you for taking the time out to share your experience while staying with us. We greatly appreciate your feedback and I will be sharing this with all staff. We take pride in providing our guest with great customer service. We do hope to see you again soon. Thank you