Avis sur Best Western Plus Clocktower Inn
Best Western Plus Clocktower Inn
2511 1st Ave N, Billings, MT
Avis
8,6
Excellent
9,0/10
Propreté
9,0/10
Personnel et service
8,6/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
13 août 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de Blake le 16 juil. 2016
Your business is very important to us and we value your feedback. By telling us what you liked or didn't like about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
10/10 Excellent
Alexandra, Strasbourg
6 juin 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Alexandra
Réponse de Blake le 25 juin 2016
Your business is very important to us and we value your feedback. By telling us what you liked or didn't like about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4/10 Médiocre
Toni
4 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Toni
Séjour de 1 nuit en avril 2024
Réponse de Blake Wahrlich le 4 avr. 2024
Thank you for sharing your feedback with us. We apologize for the noise disturbances you experienced during your stay, as well as any inconvenience caused by the room having only a shower. We take your comments seriously and will address these issues to ensure a more comfortable experience for our guests in the future.
10/10 Excellent
Abilene
Voyage en couple
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Abilene
Séjour de 1 nuit en mars 2024
Réponse de BD le 10 avr. 2024
Thank you for the wonderful review, Abilene. See you next time!
10/10 Excellent
REBBECCA
Voyage d’affaires
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
REBBECCA
Séjour de 1 nuit en mars 2024
Réponse de BD le 10 avr. 2024
We are so happy to hear that you enjoyed your stay with us! Thank you for such a wonderful and positive review, Rebbecca. We hope to see you again, next visit!
8/10 Bien
Tracy
Voyage en famille
15 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tracy
Séjour de 1 nuit en mars 2024
Réponse de BD le 23 mars 2024
Thank you for taking the time to leave us a review, we appreciate your business, Tracy!
10/10 Excellent
Linsey
Voyage en famille, Voyage en groupe
14 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Linsey
Séjour de 1 nuit en mars 2024
Réponse de BD le 23 mars 2024
Thank you so much for the wonderful review and feedback, Linsey!
10/10 Excellent
Teresa
Voyage en couple
24 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Teresa
Séjour de 1 nuit en février 2024
Réponse de BD le 6 mars 2024
Thank you so much Teresa!
10/10 Excellent
Carleton
Voyage d’affaires
22 févr. 2024
Carleton
Séjour de 3 nuits en février 2024
Réponse de BD le 6 mars 2024
Thank you for the 5 stars, Carleton!
6/10 Satisfaisant
Deb
Voyage avec des animaux de compagnie, Voyage en couple
28 janv. 2024
Deb
Séjour de 1 nuit en janvier 2024
4/10 Médiocre
Adam
14 janv. 2024
Adam
Séjour de 1 nuit en janvier 2024
Réponse de ClockTower AGM le 17 janv. 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4/10 Médiocre
Ashley
Voyage d’affaires, Voyage en couple
13 janv. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Ashley
Réponse de ClockTower AGM le 14 janv. 2024
Thank you for taking the time to share your recent experience at our property. We sincerely apologize for the inconvenience and discomfort caused by the sloped floor in your room. We understand that this would have significantly impacted overall enjoyment of your stay, and we deeply regret that it fell short of your expectations.We appreciate you bringing this to our attention, as it allows us to address and improve upon areas where we may fall short. We value your feedback and hope that you will give us another opportunity to demonstrate our commitment to providing exceptional guest experiences in the future.
10/10 Excellent
Frank
21 nov. 2023
Frank
Séjour de 1 nuit en novembre 2023
Réponse de Front Desk le 26 nov. 2023
Thank you for your feedback! We appreciate you!
10/10 Excellent
Carla
Voyage en famille
20 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
'Will stay again.
Carla
Séjour de 1 nuit en novembre 2023
Réponse de Front Desk le 20 nov. 2023
We really appreciate your feedback! Thank you for staying with us.
2/10 Horrible
Voyageur vérifié
Voyage d’affaires
16 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Be careful parking around there…
Voyageur vérifié
Séjour de 1 nuit en novembre 2023
Réponse de AGM le 17 nov. 2023
Hello, thank you for the information and for taking the time to leave the review. We appreciate your business and feedback. I will address the situation with security so that it will be handled better for either yourself or other guests in the future.
10/10 Excellent
Andrew, Polson
Voyage avec des animaux de compagnie, Voyage en couple
16 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrew
Séjour de 1 nuit en novembre 2023
Réponse de Staley (frontdesk) le 17 nov. 2023
Thank you for your feedback and for your decision to stay with us. Have a great day!
10/10 Excellent
Kandace
5 nov. 2023
Kandace
Séjour de 1 nuit en novembre 2023
Réponse de Staley (frontdesk) le 29 nov. 2023
Thank you for your feedback!
10/10 Excellent
Ryan
Voyage en couple
4 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ryan
Séjour de 1 nuit en novembre 2023
Réponse de BD le 7 nov. 2023
Thank you for the wonderful and informative review Ryan, we appreciate you and your business. We hope to see you again soon!
10/10 Excellent
Cj
29 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cj
Séjour de 1 nuit en octobre 2023
Réponse de Staley -frontdesk le 31 oct. 2023
Thank you for your response and for your decision to stay with us!
8/10 Bien
Daniel
Voyage d’affaires
29 oct. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Daniel
Séjour de 8 nuits en octobre 2023
Réponse de Front Desk le 29 oct. 2023
Thank you for your feedback. We appreciate you staying with us!
2/10 Horrible
Walter
Voyage en famille
24 oct. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Walter
Séjour de 1 nuit en octobre 2023
Réponse de Blake Wahrlich le 24 oct. 2023
We are very sorry to see you did not enjoy your stay with us as much as the previous time. You booked a room with two queen beds and had made no mention in your reservation of needing any special requirements which we always try to accommodate. Upon reviewing the check-in via our cameras you did make a comment about being upset regarding having a lot of luggage and then made a comment about what if someone was handicapped. We do have handicap-accessible rooms but they were sold out on that day. I am glad to see that the front desk was able to move some things around and get you into a room that was elevator accessible.
10/10 Excellent
Trevor
23 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Trevor
Séjour de 1 nuit en octobre 2023
Réponse de Front Desk le 23 oct. 2023
Thank you so much for your feedback. We appreciate you! Thank you for staying with us.
10/10 Excellent
Cathy
22 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cathy
Séjour de 1 nuit en octobre 2023
Réponse de Front Desk le 23 oct. 2023
Thank you for your feedback! We appreciate you. Thank you for being our guest!
6/10 Satisfaisant
Gretchen
Voyage d’affaires
18 oct. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Gretchen
Séjour de 1 nuit en octobre 2023
Réponse de Front Desk le 23 oct. 2023
Thank you for your feedback.
8/10 Bien
MARCIA
Voyage d’affaires
14 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
MARCIA
Séjour de 1 nuit en octobre 2023
Réponse de Lindy le 16 oct. 2023
We appreciate your feedback! Thank you for staying with us.
8/10 Bien
JACQUELINE
12 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
JACQUELINE
Séjour de 1 nuit en octobre 2023
Réponse de Front Desk le 16 oct. 2023
Thank you
10/10 Excellent
Chris
Voyage en famille
11 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chris
Séjour de 2 nuits en octobre 2023
Réponse de BD le 11 oct. 2023
Thank you for the fantastic rating Chris! You are appreciated as well :)
6/10 Satisfaisant
Sheryl
Voyage en groupe
9 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sheryl
Séjour de 1 nuit en septembre 2023
Réponse de Blake Wahrlich le 10 oct. 2023
We are very sorry to hear about your inconvenience regarding parking your oversized vehicle. Unfortunately, being a downtown property we are very limited in our space, and parking oversized vehicles such as buses, and Uhauls is difficult and there isn't really a great way to call that out on this site. However, we try to be as proactive as possible and have an automated message that goes out just after booking explaining our parking situation and then we send another automated message just prior to arrival reiterating our parking and other items guests may want to know. We double-checked and can confirm both messages did go out and would welcome any feedback on how we could better improve those messages to help guests understand our parking situation.
10/10 Excellent
Robert
7 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en octobre 2023
Réponse de BD le 8 oct. 2023
Thank you so much for the great rating Roberta! We appreciate you, have a wonderful day!
8/10 Bien
Donna
2 oct. 2023
Donna
Séjour de 1 nuit en septembre 2023
Réponse de Front Desk le 23 oct. 2023
Thank you for your feedback and thank you for staying with us.
10/10 Excellent
Jeff
2 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jeff
Séjour de 4 nuits en septembre 2023
Réponse de Staley (front desk) le 3 oct. 2023
Thank you so much for your review and for your decision to stay with us! We hope to see you again!
10/10 Excellent
Roger
Voyage en couple
2 oct. 2023
Les points forts : Équipements
Roger
Séjour de 1 nuit en octobre 2023
Réponse de Staley (frontdesk) le 3 oct. 2023
Thank you for your feedback and for your decision to stay with us. We are glad to hear you enjoyed your overall experience.
6/10 Satisfaisant
Voyageur vérifié
29 sept. 2023
Voyageur vérifié
Séjour de 1 nuit en septembre 2023
Réponse de ClockTower AGM le 29 sept. 2023
Thank you for your feedback about your recent stay at the ClockTower. We are sorry to hear that you were not satisfied with your experience.We understand that you were unhappy with the parking and check-in experience, especially as there were multiple rooms under your reservation. We apologize for any inconvenience or frustration this caused.We value your feedback and we appreciate you giving us the opportunity to improve.
8/10 Bien
SHELLEY
29 sept. 2023
Les points forts : Propreté et personnel et service
SHELLEY
Séjour de 1 nuit en septembre 2023
Réponse de Front Desk le 30 sept. 2023
Thank you for your feedback!
4/10 Médiocre
mike
27 sept. 2023
mike
Séjour de 1 nuit en septembre 2023
Réponse de ClockTower AGM le 29 sept. 2023
Thank you for taking the time to share your feedback about your recent stay at the ClockTower. We are very sorry to hear that you did not have a positive experience. We would like to apologize for any inconvenience or frustration you experienced during your stay. We value your feedback and we appreciate you giving us the opportunity to improve.
8/10 Bien
Mark
22 sept. 2023
Mark
Séjour de 1 nuit en septembre 2023
Réponse de BD le 13 oct. 2023
Thank you for your feedback Mark, see you next time!
2/10 Horrible
Bruce
18 sept. 2023
Bruce
Séjour de 1 nuit en septembre 2023
Réponse de Staley (frontdesk) le 19 sept. 2023
Hello Bruce, we would love to hear how we could have made your stay better. Please reach out to us!
10/10 Excellent
James
Voyage en famille
14 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en septembre 2023
Réponse de Lindy le 14 sept. 2023
Thank you so much for the feedback. We really appreciate it!
10/10 Excellent
Kerri, Black hawk
Voyage en famille
12 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kerri
Séjour de 1 nuit en septembre 2023
Réponse de BD le 13 sept. 2023
Thank you for taking the time to leave us such an awesome review Kerri!
10/10 Excellent
Jessica
11 sept. 2023
Jessica
Séjour de 1 nuit en septembre 2023
Réponse de BD le 1 oct. 2023
Thank you for the great rating Jessica, we appreciate you! :)
8/10 Bien
Richard
Voyage en famille, Voyage en couple
10 sept. 2023
Les points forts : Infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en septembre 2023
Réponse de BD le 11 sept. 2023
Thank you for taking the time to give us a review and feedback, Richard. We hope to see you again.
10/10 Excellent
Kim
10 sept. 2023
Kim
Séjour de 1 nuit en septembre 2023
Réponse de Front Desk le 30 sept. 2023
Thank you for your feedback!
8/10 Bien
James Frederick
9 sept. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
James Frederick
Séjour de 1 nuit en septembre 2023
Réponse de BD le 11 sept. 2023
Thank you for the wonderful review James, we appreciate your business!
8/10 Bien
Chris
8 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean rooms, Great breakfast.
Chris
Séjour de 1 nuit en septembre 2023
Réponse de BD le 11 sept. 2023
What a great and detailed review, Chris. Thank you so much for your choice to stay with us and for taking the time to give us a rating!
8/10 Bien
Tara
8 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tara
Séjour de 1 nuit en septembre 2023
Réponse de BD le 11 sept. 2023
Thank you Tara :)
8/10 Bien
jerry
Voyage en couple
4 sept. 2023
Les points forts : Propreté, personnel et service, équipements
jerry
Séjour de 1 nuit en septembre 2023
Réponse de BD le 4 sept. 2023
Great feedback Jerry, thank you for taking the time to leave us a review :)
10/10 Excellent
Chantel
4 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best hotel in downtown area of Billings
Chantel
Séjour de 1 nuit en septembre 2023
Réponse de BD le 4 sept. 2023
Yay! We love the pat on the back, thank you so much Chantel :)
8/10 Bien
Greg
3 sept. 2023
Greg
Séjour de 2 nuits en septembre 2023
Réponse de Front Desk le 24 sept. 2023
Thank you for your feedback
10/10 Excellent
Josie
3 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Josie
Séjour de 1 nuit en septembre 2023
Réponse de BD le 4 sept. 2023
Thank you Josie, we appreciate the great rating!
10/10 Excellent
Alma
Voyage en famille
1 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alma
Séjour de 1 nuit en août 2023
Réponse de BD le 13 sept. 2023
Thank you for the fantastic rating Alma :)