Terrasse/Patio

Avis sur Best Western Plus Clocktower Inn

2.5 out of 5
Best Western Plus Clocktower Inn
2511 1st Ave N, Billings, MT

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 533 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 285 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 107 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 48 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 29 avis sur 1002." "

9,0/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

eris, rouen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Billings ville étape
Petite ville sans charme mais bien située pour la visite des sites de Little BigHorn et du canyon du méme nom, l'ho^tel est trés agréable et reposant.
Réponse de Blake le 16 juil. 2016
Your business is very important to us and we value your feedback. By telling us what you liked or didn't like about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Alexandra, Strasbourg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Tres bon motel literie impecable et le breakfest chez Stella un tres bon moment
Réponse de Blake le 25 juin 2016
Your business is very important to us and we value your feedback. By telling us what you liked or didn't like about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Médiocre

Toni

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I heard a bird chirping by the steps all night and people talking on the steps. Very noisy and can hear thru the walls everything. Everything echos. Blanket was thin and room was not what I expected. I thought we were suppose to have a bath tub but ended up with a shower. Was put by the maintenance room, so he was in n out. Someone make that bird shut up!
Séjour de 1 nuit en avril 2024
Réponse de Blake Wahrlich le 4 avr. 2024
Thank you for sharing your feedback with us. We apologize for the noise disturbances you experienced during your stay, as well as any inconvenience caused by the room having only a shower. We take your comments seriously and will address these issues to ensure a more comfortable experience for our guests in the future.

10/10 Excellent

Abilene

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and great breakfast at Stella's!
Séjour de 1 nuit en mars 2024
Réponse de BD le 10 avr. 2024
Thank you for the wonderful review, Abilene. See you next time!

10/10 Excellent

REBBECCA

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The lady at the front desk was very kind. Excellent customer service. The room was super clean and the bed was exceptionally comfortable. The room was quiet.
Séjour de 1 nuit en mars 2024
Réponse de BD le 10 avr. 2024
We are so happy to hear that you enjoyed your stay with us! Thank you for such a wonderful and positive review, Rebbecca. We hope to see you again, next visit!

8/10 Bien

Tracy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stellas is the best!
Séjour de 1 nuit en mars 2024
Réponse de BD le 23 mars 2024
Thank you for taking the time to leave us a review, we appreciate your business, Tracy!

10/10 Excellent

Linsey

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay downtown. More accessible parking is needed though
Séjour de 1 nuit en mars 2024
Réponse de BD le 23 mars 2024
Thank you so much for the wonderful review and feedback, Linsey!

10/10 Excellent

Teresa

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All was good
Séjour de 1 nuit en février 2024
Réponse de BD le 6 mars 2024
Thank you so much Teresa!

10/10 Excellent

Carleton

Voyage d’affaires
Liked the room,very clean and comfortable👍
Séjour de 3 nuits en février 2024
Réponse de BD le 6 mars 2024
Thank you for the 5 stars, Carleton!

6/10 Satisfaisant

Deb

Voyage avec des animaux de compagnie, Voyage en couple
Very noisy road, not the best neighborhood.
Séjour de 1 nuit en janvier 2024

4/10 Médiocre

Adam

Séjour de 1 nuit en janvier 2024
Réponse de ClockTower AGM le 17 janv. 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Médiocre

Ashley

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The floor in our room descended at least 5 degrees from the door to the opposite wall. It was like sleeping on hillside. Crazy.
Réponse de ClockTower AGM le 14 janv. 2024
Thank you for taking the time to share your recent experience at our property. We sincerely apologize for the inconvenience and discomfort caused by the sloped floor in your room. We understand that this would have significantly impacted overall enjoyment of your stay, and we deeply regret that it fell short of your expectations.We appreciate you bringing this to our attention, as it allows us to address and improve upon areas where we may fall short. We value your feedback and hope that you will give us another opportunity to demonstrate our commitment to providing exceptional guest experiences in the future.

10/10 Excellent

Frank

Séjour de 1 nuit en novembre 2023
Réponse de Front Desk le 26 nov. 2023
Thank you for your feedback! We appreciate you!

10/10 Excellent

Carla

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
'Will stay again.
Bathroom floor is heated. Very clean room. Excellent staff, very friendly. Great breakfast choices. Tv remote didn’t work, but that’s ok. I’m sure they would have remedied it immediately if I wanted them too. Price is right also.
Séjour de 1 nuit en novembre 2023
Réponse de Front Desk le 20 nov. 2023
We really appreciate your feedback! Thank you for staying with us.

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Be careful parking around there…
The Clock Tower was great as usual. Only they were out of pet friendly rooms so I left my Chesapeake's in the pickup. They are hunting dogs. My pickup has water and beds for the dogs. My pickup is also to large for the parking so I parked in wrong place and was asked to move by some security. The security also commented on leaving dogs in the vehicle. The “rent a cop” security guy again said they would call the cops for leaving dogs in a vehicle and impound my pickup. It was at night and it’s winter so it is not hot. My dogs are probably cared for more than some peoples kids. Anyway the rent a cop made such a deal out of it that I left about midnight and just drove home. It was a terrible experience only because of a roaming security company. Again the clock tower was good but the security guy who could have been nice and lenient on an over sized pickup was terrible.
Séjour de 1 nuit en novembre 2023
Réponse de AGM le 17 nov. 2023
Hello, thank you for the information and for taking the time to leave the review. We appreciate your business and feedback. I will address the situation with security so that it will be handled better for either yourself or other guests in the future.

10/10 Excellent

Andrew, Polson

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice property located downtown. Friendly staff and very clean. Great linens and bed. Stay here every time we are in Billings.
Séjour de 1 nuit en novembre 2023
Réponse de Staley (frontdesk) le 17 nov. 2023
Thank you for your feedback and for your decision to stay with us. Have a great day!

10/10 Excellent

Kandace

Séjour de 1 nuit en novembre 2023
Réponse de Staley (frontdesk) le 29 nov. 2023
Thank you for your feedback!

10/10 Excellent

Ryan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We came for a concert at Pub Station, which is right across the street. There are lots of dining options in easy walking distance, and many of them give a discount if you show your hotel key card. The breakfast is an actual menu breakfast from the restaurant on the property, not the typical hotel breakfast. The hotel is older, but well maintained and clean.
Séjour de 1 nuit en novembre 2023
Réponse de BD le 7 nov. 2023
Thank you for the wonderful and informative review Ryan, we appreciate you and your business. We hope to see you again soon!

10/10 Excellent

Cj

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Staley -frontdesk le 31 oct. 2023
Thank you for your response and for your decision to stay with us!

8/10 Bien

Daniel

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 8 nuits en octobre 2023
Réponse de Front Desk le 29 oct. 2023
Thank you for your feedback. We appreciate you staying with us!

2/10 Horrible

Walter

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is very rough around this hotel, feels unsafe. Staff was awful and actually told me handicapped people can walk up stairs when they gave me a second floor room w no elevator access. I would never stay at this hotel again
Séjour de 1 nuit en octobre 2023
Réponse de Blake Wahrlich le 24 oct. 2023
We are very sorry to see you did not enjoy your stay with us as much as the previous time. You booked a room with two queen beds and had made no mention in your reservation of needing any special requirements which we always try to accommodate. Upon reviewing the check-in via our cameras you did make a comment about being upset regarding having a lot of luggage and then made a comment about what if someone was handicapped. We do have handicap-accessible rooms but they were sold out on that day. I am glad to see that the front desk was able to move some things around and get you into a room that was elevator accessible.

10/10 Excellent

Trevor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Front Desk le 23 oct. 2023
Thank you so much for your feedback. We appreciate you! Thank you for staying with us.

10/10 Excellent

Cathy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Front Desk le 23 oct. 2023
Thank you for your feedback! We appreciate you. Thank you for being our guest!

6/10 Satisfaisant

Gretchen

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
The area around the property was not clean or nice, and there was a lot of noise. The room was average, and overpriced. The breakfast place was good, even though I had to wait.
Séjour de 1 nuit en octobre 2023
Réponse de Front Desk le 23 oct. 2023
Thank you for your feedback.

8/10 Bien

MARCIA

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Other than the room door opening to the street this was a comfortable clean motel. Sad I missed complimentary breakfast at the neighboring cafe (flight out too early). 10% off other dining options in town was a plus for dinner.
Séjour de 1 nuit en octobre 2023
Réponse de Lindy le 16 oct. 2023
We appreciate your feedback! Thank you for staying with us.

8/10 Bien

JACQUELINE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Front Desk le 16 oct. 2023
Thank you

10/10 Excellent

Chris

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de BD le 11 oct. 2023
Thank you for the fantastic rating Chris! You are appreciated as well :)

6/10 Satisfaisant

Sheryl

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Over priced , no parking for uhaul s the lady at the front desk was very nice and the room was clean with comfortable beds.
Séjour de 1 nuit en septembre 2023
Réponse de Blake Wahrlich le 10 oct. 2023
We are very sorry to hear about your inconvenience regarding parking your oversized vehicle. Unfortunately, being a downtown property we are very limited in our space, and parking oversized vehicles such as buses, and Uhauls is difficult and there isn't really a great way to call that out on this site. However, we try to be as proactive as possible and have an automated message that goes out just after booking explaining our parking situation and then we send another automated message just prior to arrival reiterating our parking and other items guests may want to know. We double-checked and can confirm both messages did go out and would welcome any feedback on how we could better improve those messages to help guests understand our parking situation.

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location
Séjour de 1 nuit en octobre 2023
Réponse de BD le 8 oct. 2023
Thank you so much for the great rating Roberta! We appreciate you, have a wonderful day!

8/10 Bien

Donna

Séjour de 1 nuit en septembre 2023
Réponse de Front Desk le 23 oct. 2023
Thank you for your feedback and thank you for staying with us.

10/10 Excellent

Jeff

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Place was great. Good location and the staff was super friendly.
Séjour de 4 nuits en septembre 2023
Réponse de Staley (front desk) le 3 oct. 2023
Thank you so much for your review and for your decision to stay with us! We hope to see you again!

10/10 Excellent

Roger

Voyage en couple
Les points forts : Équipements
The property was well cared for. The area leaves a lot to be desired. The motel seems to have a lot of security features which is good.
Séjour de 1 nuit en octobre 2023
Réponse de Staley (frontdesk) le 3 oct. 2023
Thank you for your feedback and for your decision to stay with us. We are glad to hear you enjoyed your overall experience.

6/10 Satisfaisant

Voyageur vérifié

It was an average hotel, tight parking and poor check in experience as there were multiple rooms under our reservation. Fault of the booking agency, most likely but still worrisome
Séjour de 1 nuit en septembre 2023
Réponse de ClockTower AGM le 29 sept. 2023
Thank you for your feedback about your recent stay at the ClockTower. We are sorry to hear that you were not satisfied with your experience.We understand that you were unhappy with the parking and check-in experience, especially as there were multiple rooms under your reservation. We apologize for any inconvenience or frustration this caused.We value your feedback and we appreciate you giving us the opportunity to improve.

8/10 Bien

SHELLEY

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en septembre 2023
Réponse de Front Desk le 30 sept. 2023
Thank you for your feedback!

4/10 Médiocre

mike

Séjour de 1 nuit en septembre 2023
Réponse de ClockTower AGM le 29 sept. 2023
Thank you for taking the time to share your feedback about your recent stay at the ClockTower. We are very sorry to hear that you did not have a positive experience. We would like to apologize for any inconvenience or frustration you experienced during your stay. We value your feedback and we appreciate you giving us the opportunity to improve.

8/10 Bien

Mark

Séjour de 1 nuit en septembre 2023
Réponse de BD le 13 oct. 2023
Thank you for your feedback Mark, see you next time!

2/10 Horrible

Bruce

Séjour de 1 nuit en septembre 2023
Réponse de Staley (frontdesk) le 19 sept. 2023
Hello Bruce, we would love to hear how we could have made your stay better. Please reach out to us!

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Allowed early check-in. Nice restaurant. Complimentary full breakfast. Near downtown shopping. Heated floors in the bathroom.
Séjour de 1 nuit en septembre 2023
Réponse de Lindy le 14 sept. 2023
Thank you so much for the feedback. We really appreciate it!

10/10 Excellent

Kerri, Black hawk

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved heated bathroom floors. Comfortable beds. Clean rooms
Séjour de 1 nuit en septembre 2023
Réponse de BD le 13 sept. 2023
Thank you for taking the time to leave us such an awesome review Kerri!

10/10 Excellent

Jessica

Séjour de 1 nuit en septembre 2023
Réponse de BD le 1 oct. 2023
Thank you for the great rating Jessica, we appreciate you! :)

8/10 Bien

Richard

Voyage en famille, Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Noisy but nice place to stay.
Séjour de 1 nuit en septembre 2023
Réponse de BD le 11 sept. 2023
Thank you for taking the time to give us a review and feedback, Richard. We hope to see you again.

10/10 Excellent

Kim

Séjour de 1 nuit en septembre 2023
Réponse de Front Desk le 30 sept. 2023
Thank you for your feedback!

8/10 Bien

James Frederick

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Beautiful oversized tub with rain shower head overhead. Nice pool area with lots of flowers and seating. Secure parking.
Séjour de 1 nuit en septembre 2023
Réponse de BD le 11 sept. 2023
Thank you for the wonderful review James, we appreciate your business!

8/10 Bien

Chris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean rooms, Great breakfast.
The check in was easy. The room was nice. The breakfast was delicious. The hotel is downtown, not right off the freeway. It was somewhat loud with people talking and loud cars. This was solved with turning on white noise.
Séjour de 1 nuit en septembre 2023
Réponse de BD le 11 sept. 2023
What a great and detailed review, Chris. Thank you so much for your choice to stay with us and for taking the time to give us a rating!

8/10 Bien

Tara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de BD le 11 sept. 2023
Thank you Tara :)

8/10 Bien

jerry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
loved the breakfast. It was outstanding. Room was small but adequate. The AC unit did not cycle...the fan was on all night. Staff was very helpful by giving us a different room that was ready for immediate occupancy thus saving us 1-1 1/2 hrs
Séjour de 1 nuit en septembre 2023
Réponse de BD le 4 sept. 2023
Great feedback Jerry, thank you for taking the time to leave us a review :)

10/10 Excellent

Chantel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best hotel in downtown area of Billings
Amazing customer service, the pool was great and the breakfast at Stella’s was delicious
Séjour de 1 nuit en septembre 2023
Réponse de BD le 4 sept. 2023
Yay! We love the pat on the back, thank you so much Chantel :)

8/10 Bien

Greg

Séjour de 2 nuits en septembre 2023
Réponse de Front Desk le 24 sept. 2023
Thank you for your feedback

10/10 Excellent

Josie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de BD le 4 sept. 2023
Thank you Josie, we appreciate the great rating!

10/10 Excellent

Alma

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de BD le 13 sept. 2023
Thank you for the fantastic rating Alma :)