Piscine extérieure (ouverte en saison)
Vérifier la disponibilité

Avis sur The Rockville Hotel, a Ramada by Wyndham

3.5 out of 5
The Rockville Hotel, a Ramada by Wyndham
Research Court, 3, Rockville, MD

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 328 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 255 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 170 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 121 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 127 avis sur 1001." "

7,2/10

Propreté

7,6/10

Personnel et service

6,6/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

2/10 Horrible

Mohamed

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Problem with freezer, it’s not working correctly 55 f !! And horloge make electric ground !!! At 05:00 AM
Séjour de 2 nuits en août 2023
Réponse de Manager le 23 déc. 2023
Hello Mohamed, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with the freezer and electrical issue during your stay. We encourage guests to inform the front desk immediately so we can address and rectify any concerns. Your feedback is valuable and will be shared with our team for improvement.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was good in general. We’ll come back again. This hotel is clean and quiet
Séjour de 2 nuits en avril 2019
Réponse de General Manager le 25 avr. 2019
We cannot wait for your return! We are happy you enjoyed your stay and we hope you have a safe trip home. As you know, reviews are a great way for travelers to learn about a hotel so we encourage you to share your experience on Trip Advisor too; we would greatly appreciate it! Radisson Management

10/10 Excellent

Carla

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good property!
Séjour de 1 nuit en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Carla,We are delighted to hear you enjoyed your stay at our property! Your positive feedback is greatly appreciated. Thank you for choosing our hotel for your accommodation needs.

10/10 Excellent

Renee

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Dark scary parking area for single women. Need to light up the parking lot. Also move the dumpster bc that is a safety issue also.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 19 avr. 2024
Hello Renee,We appreciate your feedback and take all guest concerns seriously. Your comments will be shared with the relevant departments for review and consideration. Your safety and comfort are our top priorities, and we continuously strive to enhance our facilities.

10/10 Excellent

Bryant

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice stay
Séjour de 2 nuits en avril 2024
Réponse de Manager le 11 avr. 2024
Hello Bryant,We're glad to hear you had a nice stay. If you have any further feedback, please feel free to reach out to our management team for assistance. Thank you for choosing our hotel for your visit.

6/10 Satisfaisant

Michelle, New York

Les points faibles : Personnel et service
It was what I expected for a cheap Ramada in a business park. I appreciated free on site parking. However when I checked in, I was given a key for a room that had someone in it. I felt horrible that I walked into someones room while they were asleep in bed. The front desk attendant didn't apologize or seem to care at all, she just gave me a new key to a different room.
Séjour de 3 nuits en avril 2024
Réponse de Manager le 10 avr. 2024
Hello Michelle, We apologize for the inconvenience you experienced during your stay. Rest assured, your feedback will be shared with the team for improvement. Our priority is our guests' comfort and safety, and we regret this oversight occurred. We value your input as it helps us enhance our services for all guests in the future.

10/10 Excellent

Shirlee, Fresno

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I wish there had been an exhaust fan system in the bathroom
Séjour de 1 nuit en avril 2024
Réponse de Manager le 7 avr. 2024
Hello Shirlee,Thank you for your feedback, we appreciate your suggestion for an exhaust fan in the bathroom. Guest comments like yours help us improve our services for future visitors. We hope to welcome you back soon and provide an even better experience for you next time.

10/10 Excellent

Don

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms are large compared to other hotels.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 29 mars 2024
Hello Don,We appreciate your feedback on our spacious rooms and are glad you found them to your liking.

8/10 Bien

Ricardo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good staff
Séjour de 2 nuits en mars 2024
Réponse de Manager le 31 mars 2024
Hello Ricardo,We appreciate your positive feedback regarding our staff. Our team strives to provide excellent service to all our guests. Please do not hesitate to reach out if you need any further assistance.

4/10 Médiocre

Sudeep

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Properly is not bad shape and smelly. Definitely there are better options available in this area for similar price
Séjour de 1 nuit en mars 2024
Réponse de Manager le 24 mars 2024
Hello Sudeep,We value your feedback and regret to hear about your experience. Guest satisfaction is our priority, and we assure you that steps are taken to address any concerns raised. Please feel free to contact our management to discuss your stay in further detail. We appreciate your time in sharing your thoughts with us.

6/10 Satisfaisant

Dave

Fair
Séjour de 1 nuit en mars 2024
Réponse de Manager le 22 mars 2024
Hello Dave,We appreciate your feedback and take all guest comments seriously. Should you wish to discuss your experience further, please do not hesitate to contact our management team directly. Thank you for choosing to stay with us.

4/10 Médiocre

Helen, RED LION

Voyage en groupe, Voyage d’affaires, Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
I was bummed as i booked the rooms and added my partner's name as a guest, but at chdck in, they wouldn't add my Wyndham number stating my partner was the only one on the rooms amd that i booked 3rd party. When ive never bad this issue before. The hotel itself was really pretty.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 14 mars 2024
Hello Helen, We're glad to hear that you found our hotel to be aesthetically pleasing. Our policies regarding loyalty program memberships are in place to ensure the highest level of service for all our guests. For any further inquiries regarding your Wyndham rewards, please reach out to our management team directly. Thank you for your understanding.

8/10 Bien

Dean, Kensington

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mars 2024
Réponse de Manager le 14 mars 2024
Hello Dean, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Pam

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rockville Hotel is a great location for us to visit our grandchildren in Darnestown. It was clean and quiet with easy parking.
Séjour de 4 nuits en février 2024
Réponse de Manager le 6 mars 2024
Hello Pam,We are delighted to hear that you found Rockville Hotel convenient for your visits to see your grandchildren in Darnestown. Our team takes pride in providing a clean, quiet environment and hassle-free parking for our guests. We hope to welcome you back again soon for another enjoyable stay.

10/10 Excellent

Roderick

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, easy access. Abundant parking
Séjour de 4 nuits en février 2024
Réponse de Manager le 6 mars 2024
Hello Roderick,We're pleased to hear you enjoyed our convenient location and parking facilities. Your feedback is truly appreciated as we strive to offer a positive guest experience. If you have any further comments, please don't hesitate to reach out to our management team directly.

10/10 Excellent

Sonia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service from the front desk staff was excellent however service provided by the maintenance staff (cleaning) could be better. I would definitely stay there there in the future.
Séjour de 4 nuits en février 2024
Réponse de Manager le 3 mars 2024
Hello Sonia,Thank you for acknowledging the excellent service provided by our front desk staff. We appreciate your feedback on the cleaning service and will address this internally for improvement. We look forward to welcoming you back in the future.

10/10 Excellent

sheldon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
y
Séjour de 1 nuit en février 2024
Réponse de Manager le 3 mars 2024
Hello sheldon,We appreciate your feedback and regret to hear about the challenges you encountered during your stay. Rest assured, we will address these concerns internally to improve our services for future guests. For any further assistance or feedback, please don't hesitate to reach out to our management team directly.

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient location. I was able to walk to the bus stop and connect with the subway train. Very clean and friendly staff. I did not have a need for parking, but they have a large parking area.
Séjour de 1 nuit en février 2024
Réponse de Manager le 2 mars 2024
Hello Susan,We are delighted to hear that you found our location convenient for your transportation needs and appreciated our cleanliness as well as friendly staff. It's great to know that you noticed our spacious parking area for future reference. Thank you for sharing your feedback with us.

10/10 Excellent

Mark

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was convenient for my business meeting. I was able to walk to the office. Hot breakfast was available for a very affordable price. Ample parking and coffee available 24 hrs.!!!
Séjour de 1 nuit en février 2024
Réponse de Manager le 2 mars 2024
Hello Mark,We are delighted to hear that you found our hotel's location convenient for your business meeting and enjoyed the amenities we offer such as our hot breakfast and 24-hour coffee service. We strive to provide a pleasant experience for all our guests and appreciate your feedback.

10/10 Excellent

Sam

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Place is clean and the rooms are large... Pleasent surprise. A nice Ramada hotel. Breakfast was good.
Séjour de 1 nuit en février 2024
Réponse de Manager le 2 mars 2024
Hello Sam,We are glad to hear that you found our hotel clean and the rooms spacious. It's great that you enjoyed our breakfast offerings during your stay at Ramada. We appreciate your positive feedback and hope to welcome you back in the future.

4/10 Médiocre

Joe

Les points faibles : Propreté
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 6 févr. 2024
Hello Joe, We apologize if your experience did not meet your expectations. We would appreciate it if you could kindly reach out to our hotel directly to provide us with any feedback so that we can address any issues you may have encountered. We value your input and hope to have another opportunity to serve you in the future.

10/10 Excellent

Ron

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 2 févr. 2024
Hello Ron,We are thrilled to hear that you had a fantastic stay at our hotel! We appreciate your support and are delighted that you enjoyed your time with us. If you have any further feedback or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back on your next visit.

10/10 Excellent

Rose

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the property
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 1 févr. 2024
Hello Rose,Thank you for your kind words about our property! We are thrilled to hear that you had a wonderful experience during your stay with us. Our team works hard to ensure that our guests feel comfortable and have a memorable time. We appreciate your feedback and hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Maurice

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
N/A
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 27 janv. 2024
Hello Maurice,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your comments and will use them to improve our services. Should you have any further concerns, please feel free to contact our management team directly.

2/10 Horrible

Twaha

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 22 janv. 2024
Hello Twaha, We're sorry to hear that your stay did not meet your expectations. We would appreciate it if you could reach out to us directly to discuss any specific issues or concerns you may have had during your time with us. Your feedback is important to us and we value the opportunity to address any areas of improvement.

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Don't stay here!
They didn't have enough blankets for all the rooms, there were mice and cockroaches in my room, the heater didn’t work well - couldn't get the room above 62 degrees and the fire alarm went off twice for no reason
Séjour de 6 nuits en janvier 2024
Réponse de Manager le 20 janv. 2024
Dear Guest,Thank you for sharing your recent experience with us. We apologize for any inconveniences you encountered during your stay. Our team strives to address any issues promptly, and we appreciate you bringing these concerns to our attention. We encourage guests to contact our management directly with any further feedback or requests for assistance.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The first room they gave me the toilet was broken. Spoke to the front desk and the person I spoke to did not even apologize, asked me to go downstairs and get keys for another room. The heat in the second room was not working well. Turned it up to 80 degrees but the room was still very cold.
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 20 janv. 2024
Dear Guest,Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. We regret to hear about the issues you faced with the toilet and heating in your room. We understand your frustration, and we assure you that we will address these concerns with our team. Your feedback is important to us, and we appreciate you bringing it to our attention.

10/10 Excellent

Saima

Les points forts : Propreté et équipements
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 17 janv. 2024
Hello Saima,Thank you for choosing our hotel for your recent stay. At our hotel, we strive to provide excellent service and a comfortable experience for our guests. We appreciate your positive rating and are delighted to hear that you had a great time with us. We hope to welcome you back in the future for another wonderful stay.

8/10 Bien

Torrin

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 17 janv. 2024
Hello Torrin, Thank you for choosing our hotel for your recent stay. We hope you had a pleasant experience with us. If you have any feedback or comments that you would like to share, please don't hesitate to contact us directly. We value your opinion and would love to hear from you.

10/10 Excellent

JULIO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
EXCELLENT
The staff is very friendly and helpful. Great breakfast $. Very affordable. Front desk staff are the nicest people.
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 10 janv. 2024
Hello JULIO,Thank you for your kind review! We're delighted to hear that you found our staff friendly and helpful, and that you enjoyed our affordable rates and great breakfast. We strive to provide exceptional service, and we're glad we could make your stay enjoyable. If there's anything else we can assist you with in the future, please don't hesitate to reach out to us.

10/10 Excellent

Nixon

Séjour de 1 nuit en décembre 2023
Réponse de Manager le 9 janv. 2024
Hello Nixon,We are delighted to hear that you had a fantastic experience during your stay at our hotel. We strive to provide excellent service and ensure that our guests have a memorable stay. If you have any further comments or feedback, please do not hesitate to reach out to us. We hope to welcome you back in the future for another wonderful stay.

8/10 Bien

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 9 janv. 2024
Hello Brian,We appreciate you taking the time to rate our hotel. We hope you had a pleasant stay and would love to welcome you back in the future. If there is anything specific you would like to share with us, please don't hesitate to reach out to our hotel directly.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 9 janv. 2024
Dear Guest,We appreciate you choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience. Should you have any future travel plans, we would be delighted to welcome you back to our hotel.

10/10 Excellent

Adrian

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Buena calidad y atencion 👍
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 9 janv. 2024
Hello Adrian,¡Muchas gracias por destacar nuestra calidad y atención! Nos enorgullece ofrecer a nuestros huéspedes una experiencia de primera categoría. Valoramos sus comentarios y esperamos recibirlo nuevamente en un futuro cercano.

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
싼게 비지떡이라더니!
첫날 숙소에 들어가자 냉기가 엄청났고 히터를 최대 온도로 올렸어도 파카를 껴입고 자야했고 그래도 밤새 추위에 몇번 깨어났고, 무엇에 물렸는지 발목과 손목에 빨간 자욱과 가려움이 시작되더니 1주일이 지난 현재까지 말끔하게 낫지 않고있음. 약국과 병원에서 알러지.가려움 완화 약을 먹거나 바른고 있음에도 지속되고 있음.
Séjour de 4 nuits en décembre 2023
Réponse de Manager le 1 févr. 2024
Dear Guest, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Horrible

Michelle

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Non functioning toilet
I booked a one night stay at this hotel. The check in process was pretty smooth. After receiving my key, I headed up to the second floor. Unfortunately, my key would not work. I tried it multiple times and still the same result. I was quite annoyed because I had been driving for a while and really needed to use the restroom. I had to return to the front desk. The front desk attendant gave me a new set of keys. Once again, I trekked to the second floor. Thankfully, the keys worked and I headed straight to the bathroom. After relieving myself, I tried to flush the toilet only to realize it wasn’t working. I called the front desk and was placed on hold. After being on hold for at least 3 minutes, I hung up and went back to the front desk to report the issue. A different attendant was at the front desk. After explaining the situation to him he stated that he would call someone to look at it. I had an appointment and needed to leave so I asked him how soon the person would get there. His response was that he didn’t know and he’d have to call the person first to see when they were available. At this point, I requested a new room and he claimed he couldn’t assign me a new room until someone checked the toilet and it was resolved. I explained to him that I had to leave and asked if he could assure me that when I returned the toilet would be fixed or I’d be assigned a new room. He stated that he couldn’t make a decision until they examined the bathroom. I proceeded to leave.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 30 déc. 2023
Hello Michelle,We apologize for the inconvenience you experienced during your stay. We understand the frustration of encountering key issues and a malfunctioning toilet. Our team strives to provide a seamless experience for our guests, and we apologize if we fell short on this occasion. Your feedback is appreciated, and we will certainly address these concerns with our staff to ensure a smoother process in the future. We hope you will give us another chance to provide you with a more enjoyable stay.

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 30 déc. 2023
Hello Jennifer,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

Cynthia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff here are always professional, helpful and friendly.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 29 déc. 2023
Hello Cynthia,Thank you for your kind words about our staff. We strive to provide a high level of professionalism, helpfulness, and friendliness to all our guests. We greatly appreciate your positive feedback and hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

JULIO

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Place To Stay
This is an amazing hotel. It will become my favorite when in Rockville, MD. The staff at the Reception is very helpful. Ms. Colonete gives the best tips and info. The omelettes, custom made to order, at the breakfast buffet are excellent. The room was outstandingly clean and so was the bathroom. I am definitely coming back. There is plenty of convenient parking. Easy to access from the Highway.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 22 déc. 2023
Hello JULIO,Thank you for your kind review! We're thrilled to hear that you enjoyed your stay at our hotel in Rockville, MD. Our dedicated staff, including Ms. Colonete, takes great pride in providing helpful tips and information to enhance our guests' experiences. Moreover, we're delighted that you loved our delicious custom-made omelettes at breakfast and found your room and bathroom to be outstandingly clean. We look forward to welcoming you back again in the future.

6/10 Satisfaisant

Deborah, Hershey

Les points forts : Personnel et service et équipements
Found a bug in the bed this morning.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 22 déc. 2023
Hello Deborah, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Satisfaisant

Donna

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 22 déc. 2023
Hello Donna, Thank you for choosing our hotel for your recent stay. We appreciate your feedback and apologize for any inconvenience you may have experienced during your visit. If you could kindly reach out to us with any specific concerns, we would greatly appreciate the opportunity to address them and improve our services. We value your feedback and hope to have the chance to exceed your expectations in the future.

8/10 Bien

Nick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 22 déc. 2023
Hello Nick, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

4/10 Médiocre

jaime

Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The fire alarm beeps like 4 times in the morning waking me up between 6 and 9 so there you have it.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 22 déc. 2023
Hello jaime, We apologize that you experienced inconvenience due to the fire alarm during your stay. Our team is committed to ensuring the safety of our guests and sometimes these alarm tests are necessary. We appreciate your understanding and hope to have the opportunity to welcome you back for a more peaceful stay in the future.

2/10 Horrible

Norma

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
There were bed bugs! In my room so I left paid for 2 nights only stayed 1 I notified front office but the young man didn’t care he was on the phone. He wrote down the room number and said to call about reimbursing me
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 23 déc. 2023
Hello Norma, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Horrible

Haoran

Séjour de 4 nuits en décembre 2023
Réponse de Manager le 22 déc. 2023
Hello Haoran, We're sorry to hear that your experience at our hotel was not up to your expectations. We encourage you to reach out to us directly so that we can address any concerns you may have had during your stay. We always strive to provide our guests with a positive experience and would appreciate the opportunity to learn from your feedback.

10/10 Excellent

Madeline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 22 déc. 2023
Hello Madeline,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had such a wonderful experience with us. We appreciate your support and hope to have the opportunity to welcome you back in the future to provide another exceptional stay.

8/10 Bien

Ian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 22 déc. 2023
Hello Ian, Thank you for choosing our hotel for your recent stay. We appreciate your rating and hope you had a comfortable experience. If there is anything specific you would like to share with us regarding your stay, please feel free to reach out to us directly. We value your feedback and would love to hear from you. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Gabriel

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Visited for a quick business trip. The property is clean, internet is fast, and breakfast was excellent...
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 22 déc. 2023
Hello Gabriel,Thank you for sharing your positive feedback on our clean property, fast internet, and excellent breakfast. We appreciate your business and hope to welcome you back in the future for another successful business trip.

10/10 Excellent

Cynthia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place to stay.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 22 déc. 2023
Hello Cynthia,Thank you for choosing to stay with us. We are glad to hear that you found our hotel to be a good place to stay. We appreciate your feedback and hope to welcome you back in the future for another great experience.

2/10 Horrible

Danielle

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sleep in your rental car, its safer.
Awful we arrived and checked in. We had been traveling so my daughter got ready to take a shower, and i was relaxing on the bed. The maintenance guy burst through the door without knocking or announcing himself, to replace the tv. There was loud people in the halls, yelling, knocking on doors. 430am there was an aggressive knocking at our door, i answered and it was the fire department. There was no alarm going off in our room, but we were to evacuate the building, We stood outside in the cold while the firemen and police searched the building. It was just people smoking in their rooms. In the morning we were charged for a horrible breakfast, and when we discussed our room with the front desk, she was more concerned with giving her number to a guy hitting on her. We went back up to the room, trash in the hallways, several drunken individuals carrying liquor bottles through the hall. Absolutely no one raising a concern. If you are going to let a full on party through the whole hotel, maybe let the guests who didnt sign up for that know. so we can find other accomodations next time. I dont recommend anyone stay here, its dirty, unsafe and no one cares about it.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 22 déc. 2023
Hello Danielle, We apologize for the inconvenience you experienced during your stay. Our maintenance staff should have provided proper notice before entering your room, and we will address this issue internally. Regarding the disturbance in the hallways, we strive to maintain a peaceful environment for all guests and we regret that this was not your experience. We appreciate your feedback and take your concerns seriously. We hope you will give us another chance in the future to provide you with a better stay.