I was twice told that my suitcase would be in my room. Once when I checked in a bit early and couldnât go to my toom yet. When I returned and was given my room number and key I was told your suitcase is in your room. Both times untrue. Rang reception after 15 minutes to be told 'We're very busy and over a hundred rooms!!' Very rude and snappy without a thought of an apology. In the end I went and collected my suitcase.
They then offered to bring it to my room when I was there at reception collecting it anyway!!!
ÂŁ303 a room with officious non existing service.
The hotel is an interesting mix of rooms cobbled together from various connected properties. It's very conveniently located about a 10 minute walk from the train station and just on Abbey Square. Our room was a reasonable size with a comfortable king size bed, nice linens and very clean. The decor was somewhat outdated and very dark. The bathroom was small but newly renovated. Our view was less than interesting. We faced a stone wall and construction from next door. The staff are more than helpful and very welcoming. They gave us excellent recommendations for pubs and restaurants and were immediately responsive to any issues. Although difficult to navigate (up an elevator, down a hall, down an elevator, etc.) we did manage to find a side door that bypassed much of that travel to get in and out of the building(s). The restaurant (Beau) was great. We had a lovely dinner there.
Convenient and very comfortable hotel near the old town in Bath. My sister and I had a very comfortable room and the staff was very friendly and accommodating during our stay.
Great hotel in fantastic location with a 24hr car park opposite the hotel. Hotel has a very quirky style with fun artwork. Breakfast was excellent, staff very helpful and friendly. This will definitely be my first choice and recommendation for future stays in Bath
Had a lovely stay. Staff were great and super friendly and helpful. Bathroom and shower (while smallish) very nice. Room clean and comfy bed. Amazing breakfast - would go back just for that.
This was the nicest hotel Iâve stayed at so far on my 6 week trip, everything seemed thought out and special - like the rooms have a creative direction which is cool. There was some construction at the next building over which woke me up in the morning but the hotel itself is great!
Quirky decor and excellent staff on reception- room was a little bit tight for 2 people with not much room to place belongingsâŠ
Quiet location considering it was right in the town centre and very walkable to bars, restaurants and shopsâŠ