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Avis sur The Westin Baltimore Washington Airport - BWI

4 out of 5
The Westin Baltimore Washington Airport - BWI
1110 Old Elkridge Landing Rd, Linthicum Heights, MD

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 574 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 232 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 95 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 57 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 44 avis sur 1002." "

9,0/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

4/10 Médiocre

mathieu

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
The airco is so old that when it turns on it feels like someone is doin the lawnmower in the room. Impossible to sleep with either the noise or the heatwave at that time of the year in the area.
Séjour de 1 nuit en août 2023
Réponse de Jeff M-General MAnager le 23 août 2023
So sorry to hear! What room were you in?

6/10 Satisfaisant

jean

Séjour de 1 nuit en juin 2023

10/10 Excellent

Joel

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent.
Séjour de 1 nuit en avril 2024
Réponse de Property Management le 24 avr. 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

CARLA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Property Management le 22 avr. 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

KHRISTAIN

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en avril 2024
Réponse de Property Management le 22 avr. 2024
Thank you so much for your 5-star review! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

barker

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place
Séjour de 1 nuit en mars 2024
Réponse de Property Management le 22 avr. 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Aaron, Lodi

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and happy place.. staff was very welcoming
Séjour de 1 nuit en avril 2024
Réponse de Property Management le 11 avr. 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

8/10 Bien

Jason

Séjour de 1 nuit en mars 2024
Réponse de Property Management le 4 avr. 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

8/10 Bien

Daliah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Property Management le 4 avr. 2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

4/10 Médiocre

Yovany

Malo
Séjour de 2 nuits en mars 2024
Réponse de Property Management le 4 avr. 2024
Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Dan

Séjour de 1 nuit en mars 2024
Réponse de Property Management le 22 avr. 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Christopher, Philadelphia

Séjour de 1 nuit en mars 2024
Réponse de Property Management le 22 avr. 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Regina

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay, great view!
Séjour de 1 nuit en mars 2024
Réponse de Property Management le 25 mars 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Sherry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and bed is super comfortable.
Séjour de 3 nuits en janvier 2024
Réponse de Property Management le 25 mars 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Excellent

Fernanda

Voyage en groupe
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Todo espectacular en el Restaurante Paola! La mejor ✨
Séjour de 1 nuit en mars 2024
Réponse de Property Management le 25 mars 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

6/10 Satisfaisant

Lia

Les points forts : Propreté
I picked this hotel for it's proximity to the airport. It is about ~7-10 minutes from the airport without traffic. Shuttle runs 24 hours on the half hour. The hotel really needs to address the strong mildew/mold problem coming from the pool. Before the front desk agent even notified me that the pool would be closed, the smell hit me in the face upon entering. It also made me feel nauseous while working out. The location is secluded away from any walkable restaurants or stores so you are subject to the price gouging of sundries. Bring your own food, or try the restaurant. The restaurant did not take cash during my stay. Room seemed tidy, but not the cleanest, I did not feel as if my bedding was fresh.
Séjour de 1 nuit en mars 2024
Réponse de Property Management le 25 mars 2024
Thank you for sharing your honest feedback with us Lia. We are saddened to hear that we missed the mark on your recent stay. We sincerely apologize for the issues you encountered with our pool area. This is certainly not the experience we want our guests to have and we can assure you that we'll be addressing your concerns immediately with our team. We hope you feel able to visit again so that we can restore your faith in The Westin Baltimore Washington Airport.

10/10 Excellent

Raina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Property Management le 25 mars 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Anna

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Professional, knowledgeable,and friendly
Séjour de 1 nuit en mars 2024
Réponse de Property Management le 25 mars 2024
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

10/10 Excellent

Marlon

Séjour de 2 nuits en mars 2024
Réponse de Property Management le 4 avr. 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

6/10 Satisfaisant

Zahra

Voyage en couple
Les points faibles : Équipements
Location is convenient to airport. Staff was rude and dismissive. Parking location is inconvenient to hotel entrance.
Séjour de 1 nuit en février 2024
Réponse de Property Management le 11 mars 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

6/10 Satisfaisant

Timothy

Les points faibles : Propreté et personnel et service
Very slack on getting room cleaned
Séjour de 3 nuits en mars 2024
Réponse de Property Management le 11 mars 2024
Thank you for taking the time to write a review. You are right to expect better service from us, and we are disappointed to learn that you did not have a positive experience. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

10/10 Excellent

Gregory

Séjour de 2 nuits en mars 2024
Réponse de Property Management le 25 mars 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Raven

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely rooms, friendly staff, quick and efficient check in and check out process. Would definitely stay again.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 4 mars 2024
Thank you for sharing your positive experience with us and with your fellow travelers Raven! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

6/10 Satisfaisant

April, Baltimore

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Getting to the hotel was tricky. It’s tucked away. But once you figure it out, location is actually pretty decent, close to a lot of things. You need a car though. The walk from the hotel to food places is not one that I would consider safe because of the car traffic patterns. Rooms were clean, quiet. Housekeeping staff is wonderful. Netflix/YouTube apps didn’t work. We chose the hotel because we like Westin’s beds and it had a pool and hot tub. When we checked in, we were told that the pool and hot tub were closed and apparently had been closed for a month. There was nothing on the hotel’s website to state that, and we had checked before booking. But the front desk agent insisted it’s announced on the site. Couldn’t find it though when I asked to be shown where in the site it’s listed. Basically, the front desk lied and got caught in it. New cook in restaurant, and food was flavorless (service was excellent). Hopefully, will improve with time. sundries store had decent selection, very high prices for alcohol, and it does need to be cleaned. My kid picked up a butterfinger that was furry from all the dust on it. I don’t want to know how long that had been there. Gave it to the front desk for disposal, but it threw everything else on the shelves into question.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 4 mars 2024
Thank you for taking the time to share your feedback April. This level of detail is important for us so we know exactly how we can improve for future experiences. While we are delighted to have welcomed you as our guest, we are saddened to hear that we fell short in delivering the amazing experience guests have come to expect. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

6/10 Satisfaisant

kairee

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
disappointed that this was a 4 star hotel, I’ve had a better time at ‘3 star’ places. there were no robes, the indoor pool was down, breakfast wasn’t included, room service options were lackluster (only chips or champagne) you have to pay quite a bit for parking everyday. just a meh stay, ill stick with my other hotels.
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 29 févr. 2024
Thank you for taking the time to share your feedback Kairee. We are disheartened to hear that we fell short in multiple areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and can assure you that we will do everything in our control to rectify your concerns from this recent visit. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you in the future.

4/10 Médiocre

Marisia

Les points forts : Propreté
Les points faibles : Équipements
Pool was closed for maintenance which main reason for stay
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 29 févr. 2024
Thank you for your review Marisia. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

8/10 Bien

Ferid

Séjour de 1 nuit en février 2024
Réponse de Property Management le 25 mars 2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

2/10 Horrible

Darren

Les points faibles : Propreté
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 16 févr. 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 Excellent

Duane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing stay would definitely recommend
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 12 févr. 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

Nathan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 12 févr. 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Suzanne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jason check me in, very helpful, awesome person. Have stayed here before and will stay again.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 12 févr. 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Alicia

Séjour de 1 nuit en février 2024
Réponse de Property Management le 25 mars 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Nancie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful comfortable amenity-filled great hotel, decor and room details and restaurant all excellent. Front desk staff: Superb! Greeted me, helped me, fast and most warmly and graciously. Gave full attention, listened, radiated 'Welcome, we are glad you are here!". Called down with question about the room, a lamp with a hard-to-find switch; another fine guest services person talked me through it and made it funny and another positive connection. And now my cool lamp is on. good to be here.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 5 févr. 2024
Our team is thrilled to learn about your amazing experience with us! Thank you so much for sharing your positive feedback, as well as warm and welcoming service. It would be an honor to welcome you back again in the future!

10/10 Excellent

Astasia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Property Management le 25 mars 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay at BWI
Great stay at BWI. Great mattress and bed linens.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 5 févr. 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

6/10 Satisfaisant

Dixie, Lakewood

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Membership required for WiFi. High priced restaurant items.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 5 févr. 2024
Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Aasima

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 5 févr. 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

4/10 Médiocre

Kendra

Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 12 févr. 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

8/10 Bien

Steven

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Stayed here during the recent storm as my flight was canceled. Great hotel. However the restaurant was not prepared for the storm. Couldn’t get a table, service or food to go. Even if you’re short staffed, don’t ignore me as I waited for 15 minutes.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 5 févr. 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

8/10 Bien

Shayla

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 5 févr. 2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

10/10 Excellent

Jo Ann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stayed here due to a cancelled flight. It was hard to find a hotel and I was afraid I would have to pay an enormous amount of money to stay here but I thought it was reasonable. This was a Monday night.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 5 févr. 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

8/10 Bien

Senitiki

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 5 févr. 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Lynn

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 5 févr. 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

DAMON

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love them
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 5 févr. 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
New housekeeping management NEEDED
Not a good experience at all. I can get past the older paint and spotty walls and carpet trim. Lobby was clean. Our room was not stocked with basic supplies literally one bar of hand soap. The shower gel was 1/4 full as well as the small bottle of lotion as it had not been swapped out after the last visitor. The bed had blood on the mattress piss stains on both the mattress and protector which shows that the mattress and protector had not been inspected in a while. Very disappointing for the Westin brand!! I informed the front desk that I was checking out early and explained the issues all the man(also night auditor) stated was oh ok. Then I mention how poor the customer service was and asked to speak with a manager he says she’s not available so you can email her… I will not stay at this hotel every again and I want a refund for the extra night that I pre paid but had to check out due to the horrrible condition of the room.
Séjour de 2 nuits en janvier 2024

10/10 Excellent

LADANA K

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Hotel Management le 5 févr. 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 5 févr. 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

BRUCE

Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 5 févr. 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Wijdan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 5 févr. 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Rosa

Les points forts : Propreté et équipements
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 5 févr. 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.