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Avis sur Delta Hotels by Marriott Baltimore North

3.5 out of 5
Delta Hotels by Marriott Baltimore North
5100 Falls Road, Baltimore, MD

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 381 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 402 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 120 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 66 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 32 avis sur 1001." "

8,4/10

Propreté

8,6/10

Personnel et service

7,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Voyageur vérifié

chambre spacieuse, un peu années 70 mais tout à fait correcte. situation pratique pour notre visite
Réponse de Heather P. le 2 nov. 2016
Traveler, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay and found the location convenient for your trip. We look forward to your next visit. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
Géographiquement pratique quand on veut être en dehors de Baltimore et près de Johns Hopkins et tout à fait correct pour un hôtel de chaine. Wifi un peu poussif au bout des couloirs. Un peu vieillot en déco mais propre.
Réponse de Heather P. le 2 nov. 2016
Traveler, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay, and found the location of the hotel convenient. We look forward to your next visit. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys

2/10 Horrible

JOEL

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
There was a water main break at the property so we weren’t able to stay there!!!! We received NO email or phone communication from Marriott ahead of time, so we only learned the situation when we arrived! Someone at the reception desk gave us a piece of paper with the names of four alternative hotels on it, and we were lucky to book the LAST room available at one of them!
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 17 avr. 2024
Dear Joel,We sincerely apologize for the inconvenience caused by the unexpected issue with the water. Unfortunately, a water pipe had burst in the area, which was outside of the hotel's control. We strive to communicate such situations proactively, and we regret that you did not receive advance notice. Your feedback is invaluable, and we assure you we will review our communication procedures to prevent similar occurrences in the future. However, it is good to learn that our team was able to provide you with alternative accommodations swiftly. Should you return to the area, we hope to have the opportunity to host you so you can experience all we have to offer.

2/10 Horrible

Jennifer

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Andree D.W.

Voyage en famille
Location of hotel was awesome 7 miles from the Sinai hospital. But, unfortunately pipes water broke. We didn’t have running water, phone didn’t work either.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 12 avr. 2024
Dear Andree,It's great to hear our location was convenient for your visit to Sinai Hospital. However, we sincerely apologize for the unexpected issue with the water pipe and the phone oversight. Our team hopes to have an opportunity to welcome you back for a fully enjoyable experience.

8/10 Bien

Christopher I.

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
I was an overnight stay on March 31st and when we arrived in the room, we did notice that the room was not clean. The desk was not wiped down and the floors were not vacuumed, as there was hair and food crumbs on the floor, from the desk to the bed.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 9 avr. 2024
Dear Christopher,Thank you for taking the time to provide a review of your stay at Delta Hotels by Marriott Baltimore North. We are sorry to hear that you had issues with your room as this is not the impression we want for our guests. Please know that our staff is always available to assist with any needs. We hope you will consider staying with us again so we can provide the service deserved.

10/10 Excellent

Christopher, Rockford

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en mars 2024

10/10 Excellent

Ayesha

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Wahnetta

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was quiet and clean. The room was very spacious
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 29 mars 2024
Dear Wahnetta,We're honored to have earned your compliments on our attention to cleanliness and peaceful atmosphere. Thank you for taking the time to rate your stay and award us with a five-star rating. Please come back to Delta Hotels by Marriott Baltimore North anytime you travel back to Charm City!

8/10 Bien

Stephanie

Séjour de 5 nuits en mars 2024

10/10 Excellent

Peggy

Voyage en famille
Check in smooth- staff very pleasant
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 27 mars 2024
Dear Peggy,Thank you for choosing Delta Hotels by Marriott Baltimore North! Your kind words genuinely encourage us to continue our efforts to deliver a uniquely tailored, authentic, and locally rooted experience to every individual who walks through our doors. We take pride in providing a phenomenal experience for our guests, and we value your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!

10/10 Excellent

Jacqueline

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pleasant check in, easy free parking, large clean room with microwave and refrigerator.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 27 mars 2024
Dear Jacqueline,It was a pleasure hosting you at Delta Hotels by Marriott Baltimore North! We're glad our clean, well-appointed rooms had everything you needed and that you appreciated our easily accessible parking. The next time you're in town, please come see us again.

8/10 Bien

Kimberly

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parking and location
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 19 mars 2024
Dear Kimberly,Thank you for being our guest and sharing your kind review. We are delighted our convenient parking and great location helped you enjoy your stay. We look forward to welcoming you back to Delta Hotels by Marriott Baltimore North again soon.

8/10 Bien

Joseph

Voyage d’affaires
Les points forts : Propreté et personnel et service
It was an average stay.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 13 mars 2024
Dear Joseph,Thank you for your review. We're pleased to note that you were satisfied with your overall stay. If you have any suggestions for ways we can elevate our guest experience, please feel free to reach out to us offline. It was a pleasure having you here, and we hope you enjoyed your time in Baltimore.

10/10 Excellent

Chris

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The facility was convenient for our needs, priced well, and the coffee tasted great!
Séjour de 2 nuits en février 2024
Réponse de General Manager le 5 mars 2024
Dear Chris,We're delighted to hear our hotel met your needs and offered value during your stay. It's also great to know our coffee was a highlight for you! It would be a pleasure to welcome you back to Delta Hotels by Marriott Baltimore North for another enjoyable stay.

10/10 Excellent

Siamak

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024

8/10 Bien

Eva

Voyage en famille
Les points forts : Personnel et service
Their website is misleading. There are no microwaves in rooms. There is one on each floor. The restaurant they mention that is open until late is no longer there. Its been closed for years. There is however a cafe "Easy Like Sunday" which is very good but pricey. The hotel is very hard to find. Not enough signage. A lot of construction going on. The stainless steel small trashcans in the room and bathroom need to be cleaned. Had dead bugs in them and needed to be wiped down on outside. Beds were comfortable. TV had only a few channels you could watch on the 1st day we were there but had many more channels on the 2nd day. Room was a nice size. They should probably talk about the few shops that are right there in their advertising.
Séjour de 2 nuits en février 2024
Réponse de General Manager le 29 févr. 2024
Dear Eva,Thank you for sharing your thoughts. Please know that microwaves are only available when booking a suite, and while guests can enjoy light food fare at our Scoozi Lobby Bar, we do not advertise an on-site restaurant at this time. This information can be found across all booking sites, though we apologize for any confusion experienced. It would be a pleasure to welcome you back in the future for a more relaxing stay, so please consider keeping us in mind the next time you're visiting Baltimore.

10/10 Excellent

Darline, Orange

Séjour de 2 nuits en février 2024

8/10 Bien

Jodean

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Some improvements can be made, but the staff and accomodations make staying here worth it
Séjour de 2 nuits en février 2024
Réponse de General Manager le 13 févr. 2024
Dear Jodean,Thank you for sharing your feedback with us. We're delighted that our team and accommodations made your stay worthwhile. Your insights are valuable as we continually strive for improvement. We look forward to welcoming you back to Delta Hotels by Marriott Baltimore North and providing an even better experience.

4/10 Médiocre

Gainda

Séjour de 1 nuit en février 2024

8/10 Bien

Rebecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Avery

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kind of hard to find the hotel on the site - follow the posted signs, especially since there is a lot of construction around the loop road (as of Jan 2024). Otherwise, the hotel is nice.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 30 janv. 2024
Dear Avery,Thank you so much for choosing to stay with us at Delta Hotels by Marriott Baltimore North. Our goal is to provide every guest with a great experience, so we're delighted that was the case for you. However, we offer our sincere apologies for any trouble you had locating our property and for any inconvenience this may have caused you. Nevertheless, we trust this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back in the future.

6/10 Satisfaisant

Eldor

Voyage d’affaires, Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Adequate but little more. Poor breakfast, inconvenient location, tattered at the edges with a very noisy HVAC. Room itself was comfortable and reasonably well appointed. The staff, once one got their attention, was pleasant. Will not return.
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 26 janv. 2024
Dear Eldor,Our top priority is to provide our guests with a flawless stay, so we are disheartened to learn that you didn't enjoy your experience at our hotel. We are constantly working to improve and will use your constructive comments as a guide to help us enhance our accommodations, service, and amenities. Should you return to Baltimore, we hope you'll give us another chance to change your perception of our property.

10/10 Excellent

azuka

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

8/10 Bien

John

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

8/10 Bien

leah

Voyage en famille
Fine hotel, near where we wanted to be.
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 18 janv. 2024
Dear Leah,It's wonderful to know that you had a great time with us and that our location was perfect for your needs! Thank you so much for the high rating, and we hope to see you again soon.

10/10 Excellent

Eva

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Ellen

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I always stay at this hotel when in Baltimore.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 9 janv. 2024
Dear Ellen,Thank you for returning to Delta Hotels by Marriott Baltimore North. We're so glad you had a great experience, and it was our pleasure to serve you again. We appreciate you sharing your review, and our team looks forward to your next visit.

10/10 Excellent

Robin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome Stay !
Check-in was very quick. The room is very spacious and bed is comfortable. Tv is great for Netflix and chill. Love the desk so that I can do some work if I wanted. Body mirror is awesome. Love the shower pressure and the soap options. Nice view of the quad area as I can look right at a restaurant across the way. Alot of space to put clothes away and I love the lounge chair. Lobby is decorated nicely. Front desk staff was welcoming and friendly. I would stay here again. The breakfast was very convenient. Coffee really good and snack options were awesome. This is my hotel when I stay.
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 9 janv. 2024
Dear Robin,Exceptional is a word we love to hear! From our comfortable accommodations and excellent amenities to our hospitable team and delicious breakfast offerings, we strive to exceed expectations with every visit. Thank you for your kind words, and we look forward to welcoming you back to our lovely property!

10/10 Excellent

Gabrielle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My stay was great. Staff was great. Definitely a clean establishment
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 9 janv. 2024
Dear Gabrielle,Our spotless accommodations and wonderful staff are just some of the reasons our guests enjoy staying at Delta Hotels by Marriott Baltimore North, so we are thrilled you were also impressed. Thank you for being our guest and sharing your lovely review. We look forward to welcoming you back on future visits to the area.

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Not the best
One bed was fine to sleep in, but the other bed was partially unusable because part of the mattress was sagging seriously. We had problems with a slow-to-drain sink, a fixed showerhead that had water coming only out of a central point (and at rather dramatically piercing effect), and no hair conditioner. The latter issues were reported to the front desk the second morning we were there. Nothing was fixed. Room is a bit run-down.
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 6 janv. 2024
Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any issues with the beds and bathroom. We'll look into your comments further, and we hope you'll consider staying with us again during your next trip.

2/10 Horrible

Mario

Séjour de 1 nuit en décembre 2023

8/10 Bien

Tiffany

Les points forts : Propreté et personnel et service

10/10 Excellent

Behrooz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Monique

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements
Séjour de 4 nuits en décembre 2023

6/10 Satisfaisant

ronald

Les points forts : Personnel et service
Séjour de 1 nuit en décembre 2023

8/10 Bien

Andrew

Voyage en couple
Great location, very clean room. Elevators in bad shape. Adjacent stores in transition.
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 12 nov. 2023
Dear Andrew,Thank you for your review. We're delighted that our excellent location and standards of cleanliness impressed you, and we appreciate your feedback about our elevators and nearby stores. It was truly a pleasure having you here, and we're looking forward to your return!

8/10 Bien

Regina

Les points forts : Propreté et personnel et service
I stay at this property often and it often has issues which are usually easily resolved. This stay there was a previous water issue which was resolved but there were residual issues like the water still running brown. I did report to the front desk and was asked to move to another room which I did and did not have the same issue. They have now added more dining options which is a plus.
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 7 nov. 2023
Dear Regina,Thank you for taking the time to leave this thoughtful review, and we sincerely appreciate your continued loyalty. Please accept our apologies for the water issue you experienced. We want to assure you we've shared this concern with management to ensure it's resolved immediately. We're glad you enjoyed our diverse dining options this time around. It's always a pleasure to host you, and we look forward to your next visit!

8/10 Bien

Wayne

Séjour de 2 nuits en novembre 2023

10/10 Excellent

Angela

Séjour de 1 nuit en novembre 2023

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Carl, ATLANTIS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel and good location
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 26 oct. 2023
Dear Carl,Thanks so much for your review of Delta Hotels by Marriott Baltimore North. We're glad you enjoyed your stay! It would be an honor to welcome you back anytime.

8/10 Bien

Jonelle, Frederiksberg

Les points forts : Propreté, personnel et service, équipements
I’ve loved this property for many years. It’s experienced some difficult times after Covid, but seems to be bouncing back. Personally, I experienced some problems that required changing my room, but I credit the staff and their customer service mentality for making the situation go as easily as possible.
Séjour de 4 nuits en juillet 2023
Réponse de General Manager le 20 oct. 2023
Dear Jonelle,It was an honor to welcome you back to Delta Hotels by Marriott Baltimore North, and we truly appreciate you being such a loyal guest. Thank you for taking a moment to share your feedback, as well as for giving our team an opportunity to ensure you had a room that best fits your needs and expectations. We are always working to improve and look forward to welcoming you back again soon.

10/10 Excellent

Annemarie

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Suzanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

10/10 Excellent

maria

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Albert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023

10/10 Excellent

TOC Lunettes

Séjour de 1 nuit en octobre 2023