Could be better - you can make it !
Publié le 31 juil. 2015 sur Hotels
Frankly speaking, it was a bit disappointing. The 1st 3 bedrooms villa that we stayed, we found rats running around and had a lot of mosquitos bite. We requested to switch to another 3 bedrooms villa but the condition of the villa was old & wear out, not impressive. Master room bathroom air ventilation down, ants marching along the sanctuary sinks. We even hated ourselves that we needed to make so many calls to the front desk for reporting these issues.
Anyway, the staffs have been very nice and helpful to do their best fixing the problems.
In regards to food, the In-Villa BBQ is terrific ! Fresh salad & seafood, Great steak, we said a BIG "THANK YOU" to the chef. For Breakfast, it's a bit disappointing at the 1st two days, insufficient servers so wait long for them cleaning table and taking order from the set menu. Afterward they switched to serve Buffet Breakfast which made their lives so much easier, we kind of enjoying their buffet breakfast.
Commentaire laissé par : Direction de l'hôtel
17 oct. 2015 par Graeme Freeman, Direction de l'hôtel
Thank you for your feedback from your stay at Karma Jimbaran and I am sorry to hear of your disappointment with some areas of the resort. Karma Jimbaran enjoys being set within lush tropical gardens which receives very positive comments from our guests. With a selection of our villas having one of the bedrooms with outside shower/toilet areas it can be possible for ants to make their way from the garden area and we continually take preemptive action to ensure that all areas are clean from pests but I am sorry that on this occasion this may not have been successful.
Our standard breakfast inclusive package covers a American breakfast a-la-carte option. During the period of your stay, whilst we had a large group in house who had opted for a buffet breakfast setup. We also made this available as an option to our other guests who chose to do so, with the a-la-carte option still available. I am happy to hear that you did enjoy the food during your stay with us and apologize for any delay in service you may have experience during a period of high occupancy.
Your feedback will be shared with the team as we continue our training and service programs as we aim for the goal of continually exceeding our guests expectations and we would all love to welcome you back again in the future to see the results.