Cher client,Merci beaucoup pour vos commentaires. Nous sommes ravis d'apprendre que vous avez apprécié l'accueil chaleureux en français, ainsi que les conseils pour vos voyages. Nous sommes désolés d'apprendre que la chambre n'était pas aussi bien insonorisée que prévu, mais nous sommes heureux que vous ayez trouvé l'emplacement pratique près de la gare et à côté d'un petit Coop.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain séjour.

Dear Mr Mbeck MomendengThank you for your feedback about your stay at the GAIA Hotel.However, your review is incomprehensible and absolutely unacceptable. As you know, the ring was not stolen by an employee.We reject this statement and are happy to back it up with our documentation. As you and we also know, you had an unannounced visit to the hotel, we don't want to go into that further.We ask you to remove the review and wish you all the best on your journey.

Cher DanielMerci pour votre retour précieux concernant votre séjour à l'hôtel GAIA. Nous sommes ravis d'apprendre que notre personnel de réception vous a accueilli chaleureusement et a pu répondre à vos besoins en français, contribuant ainsi à rendre votre séjour agréable. Nous prenons en compte vos commentaires concernant les oreillers et nous ferons tout notre possible pour améliorer ce point.Nous sommes également heureux d'apprendre que vous avez apprécié notre petit-déjeuner varié et délicieux, ainsi que la proximité de la gare CFF et des transports publics de Bâle, facilitant ainsi votre voyage en train.Nous espérons avoir le plaisir de vous accueillir de nouveau dans notre hôtel à l'avenir. Votre satisfaction est notre priorité, et nous nous efforcerons de rendre votre prochain séjour encore plus agréable.Merci pour votre retour, et à bientôt chez nous.Cordialement,

Lieber JakobVielen Dank für Ihre positive Bewertung des GAIA Hotel in Basel. Wir freuen uns, wenn Sie bald wieder bei uns auf Besuch sind.

Thank you!

Dear Terence, Thank you very much for sharing your good experience at our GAIA hotel. With great pleasure we will share your wonderful compliments with the entire team as they are our best motivation to provide a personal and attentive service each day We would be very happy to welcome you again in our hotel. Best regards, Your GAIA Hotel team

Thank you very much!

Dear WilliamThank you so much for your fantastic review and for your continued loyalty! We're thrilled to hear that you consistently enjoy your stays at our hotel. It's wonderful to know that you find our staff friendly and our breakfast truly amazing. We're also delighted that you appreciate the cleanliness and amenities of our rooms, including the well-appointed shower room and toilet.Your kind words mean a lot to us, and we're grateful for your ongoing support. We look forward to welcoming you back for your 10th visit and many more enjoyable stays in the future!Warm regards,

Dear Susan,Thank you for your wonderful review! We're delighted to hear that our hotel's location was convenient for your arrival at EuroAirport and for onward travel from the SBB station to other Swiss destinations. It's great to know that you found our reception team friendly and our rooms clean and well-appointed.We're especially pleased that you enjoyed our excellent breakfast offerings. We strive to provide a satisfying start to the day for all our guests.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again in the future!Warm regards,

Dear MelonieThank you for your review! We're delighted to hear that you found our hotel to be clean, with excellent service and a great location. Providing a comfortable and convenient stay for our guests is our top priority, and we're thrilled that we could meet your expectations.We hope to have the pleasure of welcoming you back again in the future!

Dear MarkusThank you for your feedback! We're glad to hear that you had an excellent experience at our hotel and appreciated its intimacy and proximity to the train station. We strive to provide a comfortable and convenient stay for all our guests.

Dear SusanThank you for your kind words! We're pleased to hear that you appreciated our recent refurbishment, and we take pride in maintaining a clean and well-presented environment for our guests. Our staff strives to provide a friendly and welcoming atmosphere, so we're glad to hear that you found them to be friendly.We hope you had a comfortable and enjoyable stay, and we look forward to welcoming you back again soon!

Dear JanetThank you for your positive review! We're delighted to hear that you had a great experience during your stay with us. Our convenient location near the train station and close proximity to the old city make exploring Basel easy and enjoyable for our guests.We hope to have the pleasure of welcoming you back again in the future!

Guten Tag Herr RossVielen Dank für Ihre tolle Rückmeldung zur Zeit im GAIA Hotel. Wir freuen uns sehr, Sie wieder als unseren Gast zu begrüssen und wünschen Ihnen bis dahin eine gute Zeit.

Dear PatriciaThank you so much for your glowing review! We are thrilled to hear that you had such a fantastic experience at Gaia Hotel. It's wonderful to know that our staff made a positive impression on you with their friendliness, professionalism, and proactive approach. We take great pride in providing exceptional service to our guests.We're delighted that you enjoyed our breakfast offerings, with a wide variety of options including organic and dairy-free choices. It's also gratifying to hear that you found our hotel to be spotlessly clean, with attractive public rooms and well-appointed amenities.We're glad you appreciated the spacious and modern room, comfortable bedding, excellent climate control, and lovely bathroom. The complimentary beverages in the fridge and the tea/coffee making amenities are just some of the ways we strive to enhance our guests' experience.We're pleased that you enjoyed the sauna, and we're glad you found our hotel to be amazing value, especially when combined with the Basel pass.Thank you for your recommendation, and we look forward to welcoming you back again soon!

Guten Tag KaoriVielen Danke für Ihre tolle Bewertung. Wir freuen uns als ganzes Team, dass Sie die Zeit bei uns in bester Erinnerung haben. Bis bald, wieder im GAIA Hotel

Guten Tag ElkeVielen Dank für Ihr Feedback zum GAIA Hotel. Gerne nehmen wir Ihr "alles tiptop" als motivation für unsere tägliche Arbeit. Wir freuen uns, Sie wieder bei uns begrüssen zu dürfen und wünschen bis dahin eine gute Zeit

Dear WilliamThank you for your review which leaves us perplexed. The GAIA Hotel is the most traditional hotel at the station and our building is quite picturesque as it was built around 1900. In fact, we are close to the train station and therefore in a lively environment which most of our guests appreciate. Since we are located directly at the station, we have short-term parking spaces directly at the hotel. You have been made aware of this by our reception team. Of course, you are free to park your car in the underground garage first and then bring your luggage to the hotel yourself. We would like to assure you that our furniture is of high and sustainable quality. We are very sorry that you did not notice this. Our lobby is also much appreciated by our guests and our friendly front office team exudes a youthful charm.It is a great pity that we were unable to satisfy you. We would have loved to have received your feedback personally and taken action on the spot. Now it is no longer possible for us.Perhaps you will give us another chance during your next stay in Basel.

Dear CatherineThank you for your feedback! We're delighted to hear that you found our staff friendly and most helpful, and that the hotel's location near the transport hub was convenient for your travels. We appreciate your choice of the GAIA Hotel and look forward to welcoming you again in the future!

Dear EmilyThank you for your positive feedback! We're glad to hear that you had a friendly experience at our small, family-owned property. It's wonderful to know that you would choose to stay with us again.

Dear StanleyWe are very happy about the short and positive feedback.

Thank you very much for your review. We are very pleased that you have positive memories of the breakfast. Thank you for the great feedback and a good start to the new year.

Vielen Dank für Ihr Feedback! Es freut uns zu hören, dass Sie die günstige Lage des Hotels direkt gegenüber dem Hauptbahnhof sowie das gute Frühstück und den ausgezeichneten Empfang geschätzt haben. Die großzügigen Zimmer mit kostenloser Minibar am ersten Tag trugen offenbar ebenfalls zu einem positiven Aufenthalt bei.Ihre Anmerkung bezüglich der Verdunkelungsvorhänge nehmen wir gerne zur Kenntnis. Wir schätzen solche Rückmeldungen, da sie uns helfen, Bereiche zu identifizieren, in denen wir uns verbessern können. Wenn Sie weitere Anmerkungen oder Wünsche haben, stehen wir Ihnen gerne zur Verfügung.Vielen Dank, dass Sie sich für das GAIA Hotel entschieden haben, und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

Dear LauraThanks a lot for the excellent review! We would be very happy to see you again at GAIA Hotel

Dear EllenVielen Dank für Ihre Rückmeldung und die tolle Bewertung über unser GAIA Hotel. Wir freuen uns, wenn wir Sie wieder als unseren Gast begrüssen dürfen