Avis
6,8
7,0/10
Propreté
7,8/10
Personnel et service
6,6/10
Équipements
6,4/10
Infrastructures et conditions de l’hébergement
6,2/10
Écoresponsabilité
Avis
15 janv. 2023
10/10 Excellent
Patricia
15 nov. 2022
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Patricia
Séjour de 1 nuit en novembre 2022
Réponse de AAKH le 18 nov. 2022
Kia Ora,Thank you for taking out time and effort to give us your feedback. Every feedback is important for us and are considered very strongly. We are glad that you had an enjoyable stay with us. Looking forward to welcoming you back to our Motel and for sure you’ll enjoy your stay this time as well.Best regards,Auckland Airport Kiwi Motel
10/10 Excellent
ODILE
22 oct. 2022
ODILE
Séjour de 1 nuit en octobre 2022
2/10 Horrible
Atonio
Voyage en famille
1 oct. 2022
Les points forts : Confort de la chambre
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Décevant
Atonio
Séjour de 8 nuits en septembre 2022
Réponse de AAKH le 1 oct. 2022
Kia Ora,Thank you for the feedback.
6/10 Satisfaisant
Serge, NOUMEA
Voyage en couple
16 juil. 2022
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Serge
Séjour de 1 nuit en juillet 2022
Réponse de Reservations le 16 juil. 2022
Kia Ora,
Thank you so much for taking out time to give us your feedback, your feedback matters and helps us to improve and provide best services to our guests, looking forward to welcoming you again to our motel.
Best regards
Auckland Airport Kiwi Motel
2/10 Horrible
joanne
2 juin 2022
Les points faibles : Personnel et service
joanne
Séjour de 3 nuits en mai 2022
8/10 Bien
gael
5 avr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
good one night stay
gael
Séjour de 1 nuit en mars 2020
Réponse de Doreen le 11 mai 2020
Thank you for your feedback. We certainly hope to welcome you again in the near future.
10/10 Excellent
Rachid
12 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rachid
Séjour de 2 nuits en janvier 2020
Réponse de Doreen le 13 janv. 2020
Thank you for your feedback
10/10 Excellent
Philippe
13 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
un bon hôtel sans mauvaise surprise
Philippe
Séjour de 1 nuit en décembre 2019
Réponse de Reservation Team le 14 déc. 2019
Thank you for your feedback. We hope to welcome you again in the near future.Warm Regards, Reservations Team
8/10 Bien
Jerome
6 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jerome
Séjour de 1 nuit en novembre 2019
Réponse de Reservations Team le 7 nov. 2019
Thank you for taking the time out to review our property.
10/10 Excellent
Catherine
7 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien pour un transit
Catherine
Séjour de 1 nuit en juin 2019
Réponse de Reception Team le 8 juil. 2019
Thank you Catherine for your kind feedback, We hope to welcome you again in the near future.
Regards
6/10 Satisfaisant
Voyageur vérifié
21 mai 2019
Voyageur vérifié
Séjour de 1 nuit en mai 2019
Réponse de Jinal le 22 mai 2019
Hi Dear, Thank you for your rating. We hope to welcome you back again in the near future.
8/10 Bien
henri
9 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
henri
Séjour de 2 nuits en mars 2019
Réponse de Jinal le 9 avr. 2019
Thank you for your rating. We hope to welcome you again in the near future.
8/10 Bien
Véronique
8 avr. 2019
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Hôtel pratique
Véronique
Séjour de 1 nuit en avril 2019
Réponse de Doreen le 8 avr. 2019
Thank you for your rating. We hope to welcome you again in the near future.
8/10 Bien
Annie
29 mars 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien situé et desservi.
Annie
Séjour de 1 nuit en mars 2019
Réponse de Reservations Team le 1 avr. 2019
Merci pour votre avis
10/10 Excellent
Edith
18 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Edith
Séjour de 1 nuit en décembre 2018
Réponse de Reservations Team le 18 déc. 2018
Thank you for taking the time out to review our hotel property.
8/10 Bien
fiona
Voyage en famille
25 mars 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
fiona
Séjour de 3 nuits en mars 2024
Réponse de Auckland Airport Kiwi Hotel le 27 mars 2024
Kia Ora Fiona,Thank you for your feedback, your feedback is important for us as it helps us to improve and provide best services to our guests. We are glad that we did not disappoint you with our service and you had a enjoyable stay with us. Looking forward to welcoming you back to our hotel again and you will surely enjoy this time as well.Best Regards
4/10 Médiocre
Marguerite
Voyage en couple
24 mars 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Marguerite
Séjour de 1 nuit en mars 2024
Réponse de Auckland Airport Kiwi Hotel le 27 mars 2024
Kia Ora Marguerite,Thank you for your review. We appreciate that you took the time to share your recent experience; however, we do find it very distressing. Our primary goal is always to provide our guests with an enjoyable experience. Your feedback will be forwarded to the respective teams so improvement can be made. In the future, we hope you consider returning and giving us another chance to impress you.Best Regards
10/10 Excellent
Nancy
11 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nancy
Séjour de 1 nuit en février 2024
Réponse de Auckland Airport Kiwi Hotel le 15 mars 2024
Kia Ora Nancy,Thank you for your feedback. We are glad that you has a excellent stay with us. Please do consider us again and give us ome more chance to make your stay with us enjoyable.Best Regards
6/10 Satisfaisant
Anna
5 mars 2024
Les points forts : Propreté
Anna
Séjour de 1 nuit en mars 2024
Réponse de Auckland Airport Kiwi Hotel le 15 mars 2024
Kia Ora Anna,Thank you for your feedback, we appriciate you taking out time for giving us your valuable feedback. Each feedback helps us to improve more and provide best services to our guests. In the future, we hope you consider returning and giving us another chance to impress you.Best Regards
2/10 Horrible
Kaylee
Voyage en famille avec de jeunes enfants
4 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kaylee
Séjour de 1 nuit en mars 2024
Réponse de Auckland Airport Kiwi Hotel le 15 mars 2024
Kia Ora Kaylee,Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our Hotel. We apologize for the inconvience caused during your stay with us. Your feedback will be forwarded to the respective teams so improvement can be made. In the future, we hope you consider returning and giving us another chance to impress you.Best Regards
2/10 Horrible
Margaret
20 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Margaret
Séjour de 1 nuit en janvier 2024
Réponse de Auckland Airport Kiwi Hotel le 23 févr. 2024
Kia Ora Margaret,Thank you so much for taking out time to give us your feedback, your feedback matters and helps us to improve and provide best services to our guests, looking forward to welcoming you again to our hotel. Best Regards
10/10 Excellent
Allan
10 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Allan
Séjour de 1 nuit en février 2024
Réponse de Auckland Airport Kiwi Hotel le 12 févr. 2024
Kia Ora Allan,Kia Ora,Thank you for your time and effort that you took out to give us your feedback. The feedback you provide is valuable to us, and it is pleasing to know that you enjoyed you stay with us. We look forward to welcoming you again to our Hotel.Best Regards,
4/10 Médiocre
Leah
Voyage en famille avec de jeunes enfants
10 févr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Leah
Séjour de 1 nuit en février 2024
Réponse de Auckland Airport Kiwi Hotel le 12 févr. 2024
Kia Ora Leah,Thank you for taking your time out and providing us with your feedback. It’s a disappointment that you have not enjoyed your stay with us, and we are sorry that you didn’t receive what you expected. This is not how we are; we are very particular when it comes to our guest needs, the issue that you arise has been passed to the relevant team incharge and is currently being reviewed. Looking forward to welcoming you again to our Hotel and we promise you won’t be disappointed this time.Best Regards,
4/10 Médiocre
Maureen
8 févr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Maureen
Séjour de 3 nuits en février 2024
Réponse de Auckland Airport Kiwi Hotel le 12 févr. 2024
Kia Ora Maureen,Thank you for taking your time out and giving us your feedback, your feedback is important to us. It’s a disappointment that you did not enjoy your stay with us, and we apologize for your experience with us, we have passed this issue to our housekeeping team, and we are currently reviewing the matter. That’s not what we are; we are very particular about cleanliness; guests need is our priority. Looking forward to welcoming you to our hotel again we surely guarantee that you won’t be disappointed this time. Best Regards
6/10 Satisfaisant
Tracy
Voyage en couple
6 févr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Tracy
Séjour de 1 nuit en février 2024
Réponse de Auckland Airport Kiwi Hotel le 7 févr. 2024
Dear TracyGreetings of the Day!Thank you for sharing your feedback, please note that your feedback is very important to us and we will surely take all necessary steps to ensure all the above points are taken care of. We apologize for the inconvenience caused to you during your stay. We ensure we will hard towards making your next stay flawless.We look forward to serve you during your next visit to Auckland.Thanks
8/10 Bien
MICHELLE
6 févr. 2024
Les points forts : Personnel et service
MICHELLE
Séjour de 1 nuit en février 2024
Réponse de Auckland Airport Kiwi Hotel le 9 févr. 2024
Dear MichelleGreetings of the Day!Thank you for sharing your feedback. We apologize for the inconvenience caused. The above concern has been escalated to the concerned department. We would like to ensure that you have a better and a more comfortable stay in your next visit.ThanksWarm Regards
6/10 Satisfaisant
Andries
1 févr. 2024
Andries
Séjour de 2 nuits en janvier 2024
Réponse de Auckland Airport Kiwi Hotel le 7 févr. 2024
Dear AndriesGreetings of the Day!Thanks for sharing your feedback, your feedback is very important to us. We apologize for the inconvenience you had to face at the Restaurant. We have shared your feedback with the Food and Beverage Team and would like to update you that we will definitely take measures and all necessary steps to ensure you enjoy your next stay and the next meal at Auckland Airport Kiwi Hotel.ThanksWarm regards
4/10 Médiocre
Camryn
Voyage en groupe
1 févr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Camryn
Séjour de 1 nuit en janvier 2024
Réponse de Auckland Airport Kiwi Hotel le 9 févr. 2024
Dear CamrynGreetings of the Day!Thanks for sharing your feedback. We are extremely sorry for the inconvenience caused during your stay. We have escalated your complaint to the concerned department and would like to ensure you that the same will be taken up in a serious manner. We would like to ensure you that you will have a better and a more comfortable stay in your next visit.ThanksWarm Regards
6/10 Satisfaisant
Tavita
30 janv. 2024
Tavita
Séjour de 2 nuits en janvier 2024
Réponse de Auckland Airport Kiwi Hotel le 23 mars 2024
Dear GuestGreetings of the Day!Thank you for sharing your feedback. We apologize for any inconvenience caused during your stay. We look forward to welcome you for your next visit and we will work hard and ensure that you have a better experience the next time around.ThanksWarm RegardsTeam
6/10 Satisfaisant
Jason, Wellington
27 janv. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Jason
Séjour de 1 nuit en janvier 2024
Réponse de Auckland Airport Kiwi Hotel le 12 févr. 2024
Kia Ora Jason,Thank you for your valuable feedback. Your feedback is important for us as it helps us to grow and provide best services to our guests. We look forward to welcoming you back to our Hotel and we would like to assure you that you won't be disappointed with our service.Best Regards,
8/10 Bien
John
26 janv. 2024
Les points forts : Infrastructures et conditions de l’hébergement
John
Séjour de 3 nuits en janvier 2024
Réponse de Auckland Airport Kiwi Hotel le 31 janv. 2024
Dear JohnGreetings of the Day!Thank you for your feedback. We hope you had a comfortable stay with us at Auckland Airport Kiwi Hotel. We look forward to welcome you for your next visit. We will ensure that you have a better experience during your next visit.ThanksHave a good day
8/10 Bien
Jo
26 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jo
Séjour de 1 nuit en janvier 2024
Réponse de Auckland Airport Kiwi Hotel le 6 févr. 2024
Dear JoGreetings of the Day!Thank you for your feedback. We hope you had a comfortable stay with us at Auckland Airport Kiwi Hotel. We look forward to welcome you for your next visit. We will ensure that you have a better experience during your next visit.ThanksHave a good day!
8/10 Bien
Jan
25 janv. 2024
Les points forts : Propreté et personnel et service
Jan
Séjour de 1 nuit en janvier 2024
Réponse de Auckland Airport Kiwi Hotel le 31 janv. 2024
Dear JanGreetings of the Day!Thank you for your feedback. We hope you had a comfortable stay with us at Auckland Airport Kiwi Hotel. We look forward to welcome you for your next visit. We will ensure that you have a better experience during your next visit.ThanksHave a good day
8/10 Bien
ken
22 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ken
Séjour de 1 nuit en janvier 2024
Réponse de Auckland Airport Kiwi Hotel le 31 janv. 2024
Dear KenGreetings of the Day!Thank you for your feedback. We hope you had a comfortable stay with us at Auckland Airport Kiwi Hotel. We look forward to welcome you for your next visit. We will ensure that you have a better experience during your next visit.ThanksHave a good day
2/10 Horrible
Louis
20 janv. 2024
Louis
Séjour de 1 nuit en janvier 2024
Réponse de Auckland Airport Kiwi Hotel le 12 févr. 2024
Kia Ora Louis,Thank you for your feedback, every feedback is important for us as it helps us to grow. It's a disappointment that you did not have a pleasant stay with us, we apologies for the inconvenience caused during your stay. We would be glad if we could get a chance to welcome you back to our hotel and we promise to make sure you'll have a great stay with us this time.Best Regards,
8/10 Bien
Wendy
19 janv. 2024
Wendy
Séjour de 1 nuit en janvier 2024
Réponse de Auckland Airport Kiwi Hotel le 31 janv. 2024
Dear WendyGreetings of the Day!Thank you for your feedback. We hope you had a comfortable stay with us at Auckland Airport Kiwi Hotel. We look forward to welcome you for your next visit. We will ensure that you have a better experience during your next visit.ThanksHave a good day
8/10 Bien
Barry and Jill
Voyage en famille
14 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Barry and Jill
Séjour de 1 nuit en janvier 2024
Réponse de Auckland Airport Kiwi Hotel le 6 févr. 2024
Dear GuestThanks for your feedback. We are glad that you had a pleasant stay with us. We look forward to serve you in your next visit and ensure that the next stay is even better than this one.ThanksWarm Regards
2/10 Horrible
Jamie
Voyage en couple
14 janv. 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Jamie
Séjour de 2 nuits en janvier 2024
Réponse de Auckland Airport Kiwi Hotel le 12 févr. 2024
Kia Ora Jamie,Thank you for sharing your recent experience of Auckland Airport Kiwi Hotel. We are disappointed that your time with us was not positive and I can assure you it is not the usual standard on which we pride ourselves. Guests need are our priority, we look forward that every guest that comes to our hotel checks out with good experience and good memories. We have passed this issue to our maintenance team and the matter is currently being reviewed. Looking forward to welcoming you to our hotel again and it’s for sure you won’t be disappointed this time.Best Regards,
6/10 Satisfaisant
Brittany
11 janv. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Brittany
Séjour de 1 nuit en janvier 2024
Réponse de Auckland Airport Kiwi Hotel le 31 janv. 2024
Greetings of the Day!Thank you for your feedback. We look forward to welcome you for your next visit. We will ensure that you have a better experience during your next visit.ThanksHave a good day
8/10 Bien
Poumulinuku
10 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Poumulinuku
Séjour de 9 nuits en décembre 2023
Réponse de Auckland Airport Kiwi Hotel le 31 janv. 2024
Dear GuestGreetings of the Day!Thank you for your feedback. We hope you had a comfortable stay with us at Auckland Airport Kiwi Hotel. We look forward to welcome you for your next visit. We will ensure that you have a better experience during your next visit.ThanksHave a good day
10/10 Excellent
Carolynne
8 janv. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Carolynne
Séjour de 1 nuit en janvier 2024
Réponse de Auckland Airport Kiwi Hotel le 31 janv. 2024
Dear CarolynneGreetings of the Day!Thank you for your feedback. We are glad you enjoyed your stay with us at Auckland Airport Kiwi Hotel, the entire team works really hard to ensure that guests have a comfortable stay. We look forward to welcome you for your next visit.ThanksHave a good day
8/10 Bien
Ulrich
8 janv. 2024
Les points forts : Propreté et personnel et service
Ulrich
Séjour de 1 nuit en janvier 2024
Réponse de Auckland Airport Kiwi Hotel le 31 janv. 2024
Dear UlrichGreetings of the Day!Thank you for your feedback. We hope you had a comfortable stay with us at Auckland Airport Kiwi Hotel. We look forward to welcome you for your next visit. We will ensure that you have a better experience during your next visit.ThanksHave a good day
10/10 Excellent
Atelaite
Voyage en famille
7 janv. 2024
Les points forts : Équipements
Atelaite
Séjour de 1 nuit en janvier 2024
Réponse de Auckland Airport Kiwi Hotel le 31 janv. 2024
Dear GuestGreetings of the Day!Thank you for your feedback. We are glad you enjoyed your stay with us at Auckland Airport Kiwi Hotel. We look forward to welcome you for your next visit.ThanksHave a good day
6/10 Satisfaisant
Jeremy
4 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Jeremy
Séjour de 1 nuit en décembre 2023
Réponse de Auckland Airport Kiwi Hotel le 12 févr. 2024
Kia Ora Jeremy,Thank you for your feedback, we apologies for the inconvenience caused, we have passed this issue to the restaurant team and they have reviewed the issue you raised. Guest satisfaction and safety is our first priority. We look forward to welcoming you back to our Hotel and Restaurant once again and we assure you that you won't be disappointed this time.Best Regards,
10/10 Excellent
Moragh
3 janv. 2024
Les points forts : Équipements
Moragh
Séjour de 1 nuit en janvier 2024
Réponse de Auckland Airport Kiwi Hotel le 7 févr. 2024
Dear MoraghGreetings of the Day!Thank you for sharing your feedback. We are delighted that you had a pleasant and comfortable stay with us. We have noted your concern, please be noted that the wellbeing of our staff is one of our utmost priorities. Thanks for sharing your concern, be assured the same will be taken care of. We look forward to welcome you for your next stay.ThanksThanks
8/10 Bien
Judith
2 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Judith
Séjour de 1 nuit en décembre 2023
Réponse de Auckland Airport Kiwi Hotel le 31 janv. 2024
Dear JudithGreetings of the Day!Thank you for your feedback. We hope you had a comfortable stay with us at Auckland Airport Kiwi Hotel. We look forward to welcome you for your next visit. We will ensure that you have even a better experience during your next visit.ThanksHave a good day
6/10 Satisfaisant
Debra
2 janv. 2024
Les points forts : Personnel et service
Debra
Séjour de 1 nuit en janvier 2024
Réponse de Auckland Airport Kiwi Hotel le 12 févr. 2024
Kia Ora Debra,Thank you for your feedback. We do apologize that your experience with us was not at the standard that we aim to provide all our guests. We will pass on your feedback to the relevant departments, and we hope to get an opportunity to remedy this for you sometime in the future.Best Regards.
8/10 Bien
Dinesh
Voyage en famille
30 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dinesh
Séjour de 1 nuit en décembre 2023
Réponse de Auckland Airport Kiwi Hotel le 31 janv. 2024
Dear DineshGreetings of the Day!Thank you for your feedback. We hope you had a comfortable stay with us at Auckland Airport Kiwi Hotel. We look forward to welcome you for your next visit. We will ensure that you have a better experience during your next visit.ThanksHave a good day
8/10 Bien
Douglas
30 déc. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Douglas
Séjour de 1 nuit en décembre 2023
Réponse de Auckland Airport Kiwi Hotel le 31 janv. 2024
Dear DouglasGreetings of the Day!Thank you for your feedback. We hope you had a comfortable stay with us at Auckland Airport Kiwi Hotel. We look forward to welcome you for your next visit. We will ensure that you have a better experience during your next visit.ThanksHave a good day