Les notes se basent sur un nombre total de 368 avis vérifiés

4,5 sur 5
Recommandé par 92 % des clients
4,5 Propreté de la chambre
4,5 Services et personnel
4,5 Confort de la chambre
4,5 Conditions de l'hôtel
Avis Expedia vérifiés
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Parfait

Publié le 21 avr. 2017
Situé à proximité de tous les services. Plusieurs lignes de transport en commun à 5 minutes à pied de l'hôtel. Pour l'hôtel, tout était impeccable; personnel, propreté des lieux et déjeuner. À recommander sans hésitation.
Commentaire laissé par : Direction de l'hôtel
22 avr. 2017 par Martin, Direction de l'hôtel
Dear Guest, Merci beaucoup. It is a pleasure to see, you enjoyed your stay with us. We hope to see you back, when you are in Munich. Martin Front Office Supervisor
5 sur 5
Recommandé
pour Tout le monde
par XAVIER de JARNIOUX

HOTEL BIEN SITUE .PETIT DEJEUNER VARIE ET COPIEUX

Publié le 29 déc. 2013
Les + : SA PROXIMITE DE LA OSTBANHOFF
Les - : INSONORISATION,PERSONNEL POUR LE MENAGE.
Situation : LA GARE OUEST DE MUNICH.
FEMME DE MENAGE QUI VOUS REVEILLE A 7H DU MATIN !!!
4 sur 5
Recommandé
pour Escapade entre amis
par Marc C

bon hotel

Publié le 9 oct. 2012 sur Ebookers
Hotel sympa, un peu excentré du centre ville mais avec le metro tout est parfait! Petit déjeuné impeccable et personnel sympa! chambre propre
4 sur 5
Recommandé
pour Familles
par un voyageur vérifié de UK

Good hotel 3 stops away from central Munich

Publié le 9 sept. 2017
Situation : The location isn't ideal as it's not Central Munich, but for a family not a 5 star budget, it's a good choice.
The hotel is an apartment-hotel. We're a family of 4 and we're assigned a family suite. Our 2 daughters (6 & 3) slept on the sofa bed whilst we had the queen sized bed. Both beds were comfortable. If you wish, you can pay for a additional 'roll-a-away' bed, I think the room could accommodate it - but it does add significantly to the daily cost. The room itself is very clean, good decor, and a great kitchenette (fridge and freezer, hob, microwave, sink) with plenty of cupboard space. The wardrobes and drawers are more than ample for a week or more away for a family of 4. The room has an electronic safe for you valuables. Breakfast is excellent, hot and cold options are catered. An underground car park is available which is safe and clean. The hotel connects to it's sister hotel (the courtyard) which shares a restaurant that provides dinner options, which we didn't utilise. The staff are great and helpful. The reception area has a mini-mini market where you can buy water, soft drinks, beer, microwave meals - which really is only an emergency option. 2 Lindl's are 5 minutes away - one is next to the train/S Bahn, U Bahn, Tram station - Ostbanhof (turn right from the hotel), the other is around the block, turn left. The hotel is 3 stops away from Marieplatz (central Munich for tourist), but personally, take the tram instead (# 19), it's much more pleasant and you get to see the sights.
1 sur 5
par un voyageur vérifié

NOT A MARRIOT !!!

Publié le 7 sept. 2017
Les - : almost everything
Situation : Quite close to the railway station
We received a room that smelled of cooking and on the side facing the road and railroad tracks! We asked to change, we were told "that’s what reserve and that’s what on Expedia" ' we always ask for the quiet side. We were told that the hotel is full and there is not a chance to change , but they will see later. Later we got a less smelly room. About the noise of the trains at night we do not want to add any words.. I do not think this hotel should be on the expedia's website.. Vegetarians pay attention - the vegetarian food is near the meats, when there are children in the hotel there is a jumble. and there is more...
Commentaire laissé par : Direction de l'hôtel
10 sept. 2017 par Jessica Zang, Direction de l'hôtel
Dear Guest, Thank you very much for embracing the opportunity to inform us on your recent stay experience at the Residence Inn by Marriott Munich City East. Furthermore we would like to take the chance to thank you again for choosing our hotel and are naturally disappointed to see that we were unable to meet you expectations judging by your overall stay rating. It is always our main target to provide our valuable guests with an enjoyable and memorable visit to Munich and regret to see that we fall short on that goal especially in some of the individual areas of your survey. Please rest assured that I will share your point distribution as well as your commentary with the department leaders of our hotel, so they can analyze the scores you have given them to improve their operational procedures. In addition I have spent a separate email to our Front Office Manager and our Restaurant Manager to make them aware of the experiences you have made during your stay. I can assure you that we will take the necessary steps to avoid similar situations in the future and we hope you will accept our apologies for not meeting your expectations. Should there be any other comments you would like our departments to know the please do not hesitate to contact me personally and I will gladly forward your remarks to the corresponding Manager. It would be a sincere pleasure to have another opportunity to welcome you back to the Courtyard by Marriott Munich City East hotel soon. Should you be in need for any assistance with a future reservation or if you just have general questions or concerns you need answered to, then please do not hesitate to contact me personally. In the meantime we wish you exciting and especially safe further travels to your next destinations. With kind regards from Munich, Jessica Zang Front Office Shiftleader Courtyard & Residence InnbyMarriott
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Duisburg

Hat nachgelassen

Publié le 29 août 2017
Wir waren nun zum vierten Mal in diesem Hotel, weil wir es bislang sehr nett dort fanden. In diesem Jahr mussten wir allerdings u. a. Schimmelbefall in der Dusche feststellen. Des Weiteren war es durch die ständig laufende Flurmusik relativ laut. Die Damen von der Rezeption zeigten zusätzlich keinerlei Interesse an unserem Befinden. Das Frühstück war jedoch sehr gut und das Zimmer gut und großzügig ausgestattet.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Nice hotel. Close to public transport system.

Publié le 23 août 2017
Friendly staff. Clean rooms. We really enjoyed hot breakfast everyday. Definitely recommend this hotel.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

대체로 만족

Publié le 22 août 2017
교통이 편리 (Ostbanhof, Haidenauplatz- 100번 버스, 54번 버스, 19번 트램) 돌아다니기 편함, 친절한 직원, 맛있는 조식. 다만 청결이 좀 아쉬움. 청소팀의 문제인 건지 낡은 시설이 문제인건지.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de TOKYO,Japan

ミュンヘン中心街からも近く、他都市への移動の拠点としても利便性が高い

Publié le 17 août 2017
最寄り駅が比較的大きな駅であるため、ザルツブルグやヒュッセンなどの主要都市へのアクセスが容易でした。また、ミュンヘン中央駅へのアクセスも良いため、ケルンやフランクフルトなどの北側の都市へ向かう際も便利でした。 また、サッカーのチケットの手配をしておりましたが、ホテルでの代理の受け取りも快く対応してくださり、安心できました。
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Publié le 4 juil. 2017
직원은 아주친절함. 방 아주깨끗하고 모든편의시설이 다 구비됨. 지하주차장 넓으나 주차비 하루에 20유로. 뮌헨 동역에서 400미터, 걸을만함. 시내까진 s-bahn 타고 3정거장. 다음에 다시 갈 의사있음.
Commentaire laissé par : Direction de l'hôtel
6 juil. 2017 par Jessica Zang, Direction de l'hôtel
Dear Jasmin, Thank you very much for sharing your experience with us. Feedback, like yours, helps us to get a better view on our procedures and their effectiveness. Achieving guest satisfaction and fulfilling customer`s expectations is our most important target. Being way of the mark there is not acceptable. It would be nice welcoming you again in the future. Sincerely, Jessica Zang Front Office Shiftleader Courtyard by Marriott & Residence Inn by Marriott Orleansstraße 81-83 81667 Munich jessica.zang@mucor.de +49 89 558 919 0