Avis
9,4
Exceptionnel
9,6/10
Propreté
9,6/10
Personnel et service
9,0/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,4/10
Écoresponsabilité
Avis
Voyage en famille avec de jeunes enfants
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de Guest Services le 18 avr. 2024
Sarah, thank you so much for the amazing review! We're happy you enjoyed all the hotel has to offer, as well as your time in Asheville!
10/10 Excellent
J
Voyage en groupe
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
J
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 18 avr. 2024
J, thank you for taking the time to share your amazing review! We're happy you enjoyed your stay at our hotel, and we're happy to hear you loved our staff and found parking to be easy!
10/10 Excellent
John
Voyage en groupe
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 18 avr. 2024
John, thank you for sharing your positive feedback and your kind words! We're happy you enjoyed our hotel!
10/10 Excellent
elizabeth
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
elizabeth
Séjour de 2 nuits en mars 2024
Réponse de Guest Services le 8 avr. 2024
Elizabeth, thank you for taking the time to share your positive feedback! We're happy to hear you enjoyed the hotel!
10/10 Excellent
Rob
Voyage en famille
4 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Rob
Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 5 avr. 2024
Rob, we're thrilled to hear that you had an excellent experience overall during your stay with us! We apologize for the inconvenience regarding the closure of the pool and fitness center due to renovations. We understand how important these amenities are to our guests and are working diligently to ensure they are reopened as soon as possible. Your feedback about the 2nd-floor area, including the bar, outside rooftop, and Starbucks shop, is greatly appreciated, and we're delighted that you enjoyed these amenities. Thank you for choosing to stay with us!
8/10 Bien
randy
Voyage en couple
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements
randy
Séjour de 3 nuits en mars 2024
Réponse de Guest Services le 5 avr. 2024
Randy, we apologize for any inconvenience caused by the construction noise during your stay. Your understanding is greatly appreciated, and we're glad to hear that it did not significantly impact your experience. We understand that other guests' pets can sometimes be disruptive, and we'll do our best to address any disturbances in the future. Thank you for sharing your feedback.
8/10 Bien
Gisela M.
Voyage en famille
3 avr. 2024
Les points forts : Équipements
Gisela M.
Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 3 avr. 2024
Gisela M., we're thrilled to hear that you enjoyed our convenient location and found our staff to be friendly. Ensuring a clean and comfortable environment for our guests is always a top priority.
10/10 Excellent
Cole
2 avr. 2024
Cole
Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 3 avr. 2024
Cole, thank you for sharing your positive feedback! We're happy you enjoyed the hotel!
10/10 Excellent
Joshua
Voyage en groupe
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joshua
Séjour de 1 nuit en mars 2024
Réponse de Aloft Guest Service le 1 avr. 2024
Thank you so much for this great review Joshua!
10/10 Excellent
Cynthia, San Diego
Voyage en couple
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cynthia
Séjour de 2 nuits en mars 2024
Réponse de Guest Services le 29 mars 2024
Cynthia, we're delighted to hear that you enjoyed the ease of access and felt well-protected during your stay! It's wonderful to know that our lobby umbrellas were convenient for you, and we're pleased that you found our staff to be incredibly friendly. Your feedback is greatly appreciated!
10/10 Excellent
Shiloh
Voyage en couple
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shiloh
Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 27 mars 2024
Shiloh, thank you for your positive feedback about your recent stay with us! We're thrilled to hear that you enjoyed our property and its convenient location near breweries and restaurants. Our staff works hard to ensure our guests have a pleasant experience, so we're glad to hear that they were friendly and helpful during your stay. We apologize for any inconvenience caused by the construction on the "mountain view" side of the hotel. We always strive to inform our guests about any ongoing renovations or construction to manage expectations accordingly.
10/10 Excellent
Ethan
23 mars 2024
Ethan
Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 18 avr. 2024
Ethan, thank you so much for the amazing review! We're happy you enjoyed so much about the hotel!
8/10 Bien
judy
Voyage en couple
23 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
judy
Séjour de 2 nuits en mars 2024
Réponse de Aloft Guest Service le 24 mars 2024
Thank you so much for the review Judy!
10/10 Excellent
Crystal, Boyds
Voyage en couple
20 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Crystal
Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 21 mars 2024
Crystal, thank you for your feedback! We're thrilled to hear that you found our hotel very clean and appreciated our friendly staff. It's great to know that you found our location convenient for exploring the nearby restaurants and shops.
6/10 Satisfaisant
AnnaLee
Voyage avec des animaux de compagnie, Voyage en couple
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
AnnaLee
Séjour de 1 nuit en mars 2024
Réponse de Aloft Guest Service le 18 mars 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our property to be nice, but we're truly sorry to learn that you encountered difficulties during your stay, especially regarding our pet-friendly policies and navigating our elevators. Ensuring a pleasant experience for both our human and furry guests is of utmost importance to us, and we sincerely apologize if our pet-friendly amenities didn't meet your expectations. Regarding the issue with finding your room and navigating our elevators, we understand the frustration this can cause and apologize for any inconvenience it may have caused. We're constantly striving to make improvements to our signage and guest guidance to enhance the overall experience for everyone staying with us. We genuinely appreciate your feedback as it helps us identify areas where we can improve. Please know that your comments have been shared with our team, and we're committed to taking the necessary steps to ensure a smoother experience for all our guests in the future.
10/10 Excellent
Anne
18 mars 2024
Anne
Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 8 avr. 2024
Anne, we are so happy you enjoyed your stay! Thank you for sharing your amazing review!
10/10 Excellent
William, Kingsport
16 mars 2024
William
Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 8 avr. 2024
William, thank you so much for the amazing review! We're happy you enjoyed your stay at the Aloft!
10/10 Excellent
Daiza
Voyage en couple
15 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daiza
Séjour de 1 nuit en mars 2024
Réponse de Aloft Guest Service le 16 mars 2024
Thank you so much Daiza! We are glad you enjoyed the foster program!
10/10 Excellent
Michael
Voyage en couple
14 mars 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Michael
Séjour de 2 nuits en mars 2024
Réponse de Aloft Guest Service le 18 mars 2024
Thank you so much Michael!
10/10 Excellent
David
13 mars 2024
David
Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 3 avr. 2024
David, thank you for sharing your review! We're happy you enjoyed the hotel!
10/10 Excellent
Shannon
10 mars 2024
Shannon
Séjour de 2 nuits en mars 2024
Réponse de Guest Services le 12 mars 2024
Shannon, thank you so much for the amazing review! We're happy you enjoyed your stay at our hotel!
10/10 Excellent
Caroline
Voyage en groupe
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Caroline
Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 11 mars 2024
Caroline, thank you for taking the time to share your feedback! We're delighted to hear that your experience with us was peaceful, quiet, and enjoyable despite the ongoing construction. It's wonderful that you found our hotel to be clean and fun, and we appreciate your positive comments about our perfect location.
10/10 Excellent
Joseph
10 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joseph
Séjour de 2 nuits en mars 2024
Réponse de Guest Services le 11 mars 2024
Joseph, thank you so much for the amazing review! We're happy to hear you enjoyed your stay!
10/10 Excellent
KELLY
6 mars 2024
KELLY
Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 27 mars 2024
Kelly, thank you for taking the time to share you're amazing review! We're happy you enjoyed the hotel!
6/10 Satisfaisant
Lorel
Voyage avec des animaux de compagnie, Voyage en couple
4 mars 2024
Les points forts : Propreté
Lorel
Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 4 mars 2024
Lorel, we genuinely apologize for any shortcomings you experienced during your recent stay. Our goal is to provide consistently exceptional service, and we regret that we fell short of your expectations compared to your previous visit. Your feedback is valuable, and we will address this with our team to ensure improvements moving forward.
10/10 Excellent
Terrance
Voyage en famille
2 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terrance
Séjour de 1 nuit en février 2024
Réponse de Guest Services le 4 mars 2024
Terrance, thank you for your kind words! We're delighted to hear that you had a positive experience with our team and enjoyed the friendly atmosphere during your stay at Aloft Asheville Downtown. We appreciate your feedback
10/10 Excellent
John
Voyage en couple
1 mars 2024
Les points forts : Propreté, personnel et service, équipements
John
Séjour de 3 nuits en février 2024
Réponse de Guest Services le 2 mars 2024
John, thank you for your kind words! We're thrilled to hear that you found our staff very accommodating, and that you enjoyed the hotel!
10/10 Excellent
Sarah
1 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sarah
Séjour de 1 nuit en février 2024
Réponse de Guest Services le 2 mars 2024
Sarah, thank you for taking the time to share your amazing review! We're happy to hear you enjoyed our hotel!
10/10 Excellent
Chad
Voyage en groupe, Voyage en couple
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chad
Séjour de 1 nuit en janvier 2024
Réponse de Guest Services le 28 févr. 2024
Chad, thank you so much for the amazing review! We appreciate your loyalty! It's fantastic to hear that our hotel is your go-to place in Asheville.
10/10 Excellent
Sandra
Voyage en groupe, Voyage avec des animaux de compagnie
21 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sandra
Séjour de 1 nuit en février 2024
Réponse de Guest Services le 22 févr. 2024
Sandra, thank you for your delightful feedback! We're thrilled to hear that you had a wonderful stay with our friendly staff and that your dog enjoyed the locally made treats and toy. It's our pleasure to create a delightful experience for both our human and furry guests.
10/10 Excellent
J.R.
Voyage avec des animaux de compagnie, Voyage en couple
15 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
J.R.
Séjour de 1 nuit en février 2024
Réponse de Guest Services le 15 févr. 2024
J.R.. thank you for choosing Aloft Asheville Downtown and for your positive feedback. We're delighted to hear that you appreciated our dog-friendly policy and that our staff made your stay enjoyable with their friendliness and accommodations!
10/10 Excellent
Patricia
Voyage en famille
11 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patricia
Séjour de 1 nuit en février 2024
Réponse de Guest Services le 12 févr. 2024
Patricia, hank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you enjoyed our great location! We appreciate your understanding regarding the construction next door, and we apologize for any inconvenience it may have caused during your visit.
2/10 Horrible
Angela
5 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Angela
Séjour de 3 nuits en février 2024
Réponse de Guest Services le 7 févr. 2024
Angela, thank you for sharing your review. We're sorry for the negative experience you had while staying at the hotel. Despite the issues you experienced, we hope you enjoyed your time in Asheville.
10/10 Excellent
Lindsay
Voyage en groupe
29 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lindsay
Séjour de 1 nuit en janvier 2024
Réponse de Guest Services le 31 janv. 2024
Lindsay, thank you for taking the time to share your positive experience! We're delighted to hear that you found our hotel very clean, convenient for walking downtown, and that our staff was accommodating. Your kind words are greatly appreciated!
10/10 Excellent
Rebecca
29 janv. 2024
Rebecca
Séjour de 1 nuit en janvier 2024
Réponse de Guest Services le 21 mars 2024
Rebecca, thank you so much for the review! We're happy you enjoyed your stay!
10/10 Excellent
Erica
Voyage en famille
24 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Erica
Séjour de 2 nuits en janvier 2024
Réponse de Guest Services le 25 janv. 2024
Erica, thank you so much for the amazing review! We're happy to hear you enjoyed so much about our hotel!
10/10 Excellent
Jessica
22 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jessica
Séjour de 1 nuit en janvier 2024
Réponse de Guest Services le 22 janv. 2024
Jessica, thank you for sharing your fantastic experience at Aloft Asheville Downtown! We're thrilled to learn that you loved our hotel, from the great downtown location to the trendy and comfortable atmosphere. It's wonderful to hear that you enjoyed our onsite bar and restaurant, as well as the made-to-order breakfast. We appreciate your valuable feedback regarding the amenities, and we'll certainly consider your suggestion about adding a soap dispenser for the sink.
10/10 Excellent
Guillermo
21 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good stay
Guillermo
Séjour de 1 nuit en janvier 2024
Réponse de Guest Services le 22 janv. 2024
Thank you for taking the time to share your feedback with us! We're delighted to hear that you appreciated our excellent location, friendly staff, and that you found the space both clean and functional. We understand the importance of a comfortable night's sleep, and we're glad our beds and pillows met your expectations!
10/10 Excellent
Lee
Voyage en couple
20 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lee
Séjour de 1 nuit en janvier 2024
Réponse de Guest Services le 21 janv. 2024
Lee, thank you for taking the time to share your positive review! We're happy to hear you enjoyed your stay!
10/10 Excellent
Anna
Voyage en couple
20 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anna
Séjour de 1 nuit en janvier 2024
Réponse de Guest Services le 21 janv. 2024
Anna, thank you so much for the amazing review! We're glad you enjoyed the hotel!
10/10 Excellent
Taylor
15 janv. 2024
Taylor
Séjour de 2 nuits en janvier 2024
Réponse de Guest Services le 17 janv. 2024
Taylor, thank you so much for the wonderful review! We're happy to see you enjoyed your stay at our hotel!
10/10 Excellent
Andrew
15 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Andrew
Séjour de 1 nuit en janvier 2024
Réponse de Guest Services le 17 janv. 2024
Andrew, thank you so much for the amazing review! We're happy to see you enjoyed so much about the hotel!
10/10 Excellent
Kathy
Voyage en groupe
14 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kathy SC
Kathy
Séjour de 1 nuit en janvier 2024
Réponse de Guest Services le 14 janv. 2024
Kathy SC, thank you so much for taking the time to share your experience with us! We're thrilled to hear that your stay was flawless and that our youthful staff provided you with professional and attentive service. It's important to us that every guest, regardless of age, feels comfortable and well taken care of. We appreciate your positive comments about the accommodations, beds, and shower. Your feedback encourages us to maintain our commitment to providing excellent service!
10/10 Excellent
Dana, New York
13 janv. 2024
Dana
Séjour de 2 nuits en janvier 2024
Réponse de Guest Services le 14 janv. 2024
Dana, thank you so much for the amazing review! We're happy to see you had a positive experience at our hotel!
10/10 Excellent
Jennifer
10 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect!
Jennifer
Séjour de 1 nuit en janvier 2024
Réponse de Guest Services le 11 janv. 2024
Jennifer, thank you for your fantastic review! We're delighted to hear that you had an "absolute perfect stay" and enjoyed the convenience of our walking-distance location to many restaurants and shops. We're thrilled that our artsy, clean, and comfortable atmosphere contributed to your positive experience.
10/10 Excellent
Elizabeth
5 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 1 nuit en janvier 2024
Réponse de Guest Services le 10 janv. 2024
Elizabeth, thank you so much for the amazing review! We're glad you enjoyed the hotel!
4/10 Médiocre
Voyageur vérifié
Voyage en groupe
2 janv. 2024
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Cracked window, poor service, not accessible rooms
Voyageur vérifié
Séjour de 3 nuits en décembre 2023
Réponse de Guest Services le 6 janv. 2024
Thank you for taking the time to share your feedback with us, and we sincerely apologize for the issues you encountered during your stay. We're sorry to hear about the condition of your room, and we will address the maintenance issues promptly. Additionally, we apologize for the confusion and inconvenience regarding the parking charges, and we'll review our policies to ensure accuracy in billing. Regarding your concerns about ADA compliance, we appreciate your expertise, and we will thoroughly investigate this matter to ensure that our facilities meet all necessary standards.
10/10 Excellent
Lissa
Voyage en couple
1 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lissa
Séjour de 1 nuit en décembre 2023
Réponse de Guest Services le 10 janv. 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the convenient location, the great sunset views from our pool deck, and the welcoming atmosphere around the fire pit. Our team takes pride in providing friendly service, and it's wonderful to know that you found the room spacious and clean!
10/10 Excellent
Carolyn
Voyage en famille
31 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carolyn
Séjour de 2 nuits en décembre 2023
Réponse de Guest Services le 1 janv. 2024
Carolyn, thank you so much for taking the time to share your positive review! We're happy you enjoyed so much about the hotel!
10/10 Excellent
Kim
30 déc. 2023
Kim
Séjour de 1 nuit en décembre 2023
Réponse de Guest Services le 31 janv. 2024
Kim, thank you so much for the amazing review! We're happy you enjoyed so much about the hotel!