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Avis sur NH Geneva Airport

4 out of 5
NH Geneva Airport
Avenue De Mategnin 21, Meyrin, GE

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 66 avis sur 109." "
Note des voyageurs de 8 (Bien), d’après 27 avis sur 109." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 109." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 109." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 109." "

9,0/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Xavier

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parfaitement situé proche de l'aéroport de Genève et de la zone des dépôts et industriels. Excellent petit déjeuner inclus. Personnel impeccable et disponible.
Séjour de 1 nuit en mars 2024
Réponse de hf le 8 mars 2024
Cher Client,Nous vous remercions de votre séjour et d'avoir pris le temps pour décrire vos impressions.Nous sommes heureux d'avoir su répondre à vos attentes et ne manqueront pas de passer vos commentaires positifs à l'ensemble de notre personnel.Nous espérons avoir le plaisir de vous accueillir prochainement et restons à votre entière disposition.Cordialement,Herve FrereHotel Director

10/10 Excellent

Audrey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel, but is loud since it’s next to an airport
Séjour de 1 nuit en février 2024
Réponse de J.COLLET Operations MANAGER le 13 févr. 2024
Dear guest,Thank you for taking the time to rate your stay at NH Geneva Airport. We are glad to read that you enjoyed our hotel and it would be our pleasure to welcome you again for future travels. Sincerely,

10/10 Excellent

AGNES

Séjour de 1 nuit en janvier 2024
Réponse de hf le 9 janv. 2024
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

10/10 Excellent

Maroua

Séjour de 2 nuits en décembre 2023
Réponse de hf le 9 janv. 2024
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

4/10 Médiocre

Gilles

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
LE CHAUFFAGE A ÉTÉ TRÈS DÉSAGRÉABLE. ILS ONT DÛ ME CHANGER DE CHAMBRE.
Séjour de 1 nuit en décembre 2023
Réponse de hf le 8 déc. 2023
Cher Client, Nous vous remercions de votre séjour et d'avoir pris le temps pour décrire vos impressions. Nous souhaitons nous excuser de ne pas avoir répondu à vos attentes concernant l'ensemble de nos services proposés. Soyez assurés que la satisfaction et le confort de nos clients nous tiennent à cœur malgré votre ressenti. Nous prenons bonne note de vos commentaires concernant notre service et y apporterons les corrections nécessaires. Nous espérons avoir le plaisir de vous accueillir prochainement afin de vous prouver que nous pouvons être un meilleur hôte et restons à votre entière disposition. Meilleures salutations. Herve Frere Hotel Director

8/10 Bien

pascal

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le point fort et indispensable: la navette entre l'aéroport et l'hôtel qui compense une situation et un evironnement de l'hôtel peu pratique. Je déplore la pratique de prix exhorbitants pour le petit déjeuner qui, j'en suis quasiment certain (sauf clients en déplacement d'affaires) pénalisent l'hôtel, en particulier les week-end. Nous ne sommes pas des gros mangeurs la matin et nous préférons nous abstenir que de payer 52Frs pour deux. Certains hôtels propsent à leurs clients de prendre un thé ou un café au bar avec une viennoiserie à des prix raisonnables, ce qui ne semble pas être le cas au N.H.. Dommage!
Séjour de 1 nuit en novembre 2023
Réponse de hf le 8 déc. 2023
Cher Client, Nous vous remercions de votre séjour et d'avoir pris le temps pour décrire vos impressions. Nous souhaitons nous excuser de ne pas avoir répondu à vos attentes concernant l'ensemble de nos services proposés. Soyez assurés que la satisfaction et le confort de nos clients nous tiennent à cœur malgré votre ressenti. Nous prenons bonne note de vos commentaires concernant notre service et y apporterons les corrections nécessaires. Nous espérons avoir le plaisir de vous accueillir prochainement afin de vous prouver que nous pouvons être un meilleur hôte et restons à votre entière disposition. Meilleures salutations. Herve Frere Hotel Director

10/10 Excellent

Genoveva

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best choice for connecting to Geneva airport
This is a high-standard hotel with a peaceful and cosy environment in which to wait for a flight through Geneva. Breakfast is excellent, and rooms are well equipped, offering a quiet resting place. The shuttle is an excellent service.
Séjour de 1 nuit en novembre 2023
Réponse de hf le 13 nov. 2023
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

10/10 Excellent

Genoveva

Séjour de 1 nuit en octobre 2023
Réponse de hf le 25 oct. 2023
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

10/10 Excellent

Lieve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super comme toujours
Séjour de 1 nuit en septembre 2023
Réponse de hf le 11 sept. 2023
Cher Client,Nous vous remercions de votre séjour et d'avoir pris le temps pour décrire vos impressions.Nous sommes heureux d'avoir su répondre à vos attentes et ne manqueront pas de passer vos commentaires positifs à l'ensemble de notre personnel.Nous espérons avoir le plaisir de vous accueillir prochainement et restons à votre entière disposition.Cordialement,Herve FrereHotel Director

8/10 Bien

Christophe

Séjour de 2 nuits en août 2023
Réponse de hf le 27 sept. 2023
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

10/10 Excellent

Lieve

Séjour de 1 nuit en août 2023
Réponse de hf le 31 août 2023
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

10/10 Excellent

Ruta, Leigh On Sea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de hf le 5 avr. 2024
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

10/10 Excellent

Hanna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay
Séjour de 1 nuit en mars 2024
Réponse de hf le 27 mars 2024
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

10/10 Excellent

Ellie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room is very clean and large enough. The beds are comfortable. The only thing is that we smelled strong smoke in our room when the AC and fan are on.
Séjour de 1 nuit en mars 2024
Réponse de hf le 27 mars 2024
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

10/10 Excellent

Esra

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Free shuttle to airport
Séjour de 2 nuits en mars 2024
Réponse de hf le 8 mars 2024
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

8/10 Bien

Noemi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy limpio el hotel, pensé que iba a estar más cerca del aeropuerto, pero si tienen transportación
Séjour de 2 nuits en janvier 2024
Réponse de J.COLLET Operations MANAGER le 13 févr. 2024
Gracias por tomarse el tiempo para calificar su estadía en NH Geneva Airport. Nos alegra saber que disfrutó de nuestro hotel y sería un placer darle la bienvenida nuevamente para futuros viajes.Atentamente,

10/10 Excellent

Fabrice

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet hotel with the option to walk to the airport (in 35 min)
Séjour de 4 nuits en février 2024
Réponse de J.COLLET Operations MANAGER le 13 févr. 2024
Dear guest,Thank you for taking the time to rate your stay at NH Geneva Airport. We are glad to read that you enjoyed our hotel and it would be our pleasure to welcome you again for future travels.Sincerely,

10/10 Excellent

Juergen, Chapel Hill

Séjour de 1 nuit en janvier 2024
Réponse de hf le 27 mars 2024
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

2/10 Horrible

gary

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
When I arrived to Geneva, I stayed at Nash suites and on the way back I stayed at NH. For the same price NH was not offering room's espresso coffee and a complimentary water(the room needs to be upgraded for that) and the earliest airport shuttle is at 5:50 am (Nash offers at 4:30 am ). My flight was at 7 am , so I had to pay $38.00 for a taxi. Everything else is fine.
Séjour de 1 nuit en janvier 2024
Réponse de hf le 30 janv. 2024
Dear Guest,First of all I would like to apologize for the inconvenience you have experienced in our hotel, and to express our deepest regret about it.With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest's satisfaction and to provide an extraordinary service. This comment will be highly valued for next actions to be implemented. Please receive our most sincere apologies for not having been able to cover your expectations. However, we have our operational shuttles hours mentioned on the sites to prevent this type of comment, and guest dissatisfaction.We hope you give us a second chance. Looking forward to welcoming you back soon.Yours sincerely.Herve Frere Hotel Director

10/10 Excellent

Charles

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Imperfect but great value.
Great value with free airport shuttle. Staff was overwhelmed and busy but friendly. Bathroom door didn’t stay closed, bathroom countertop needed deep cleaning or recaulking. Opened the window as rooms were too warm but smokers are regulars below. Breakfast was about $100 for 4 of us and a good value for Geneva. Still, a great value overall. We would return!
Séjour de 1 nuit en janvier 2024
Réponse de hf le 29 janv. 2024
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

10/10 Excellent

Cecilia

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
i chose the place because it was close to the airport. the only one that i was disappointed is that required to pay for early check in. but anyways we had a good rest prior to our early flight. We checked out at 3:50am
Séjour de 1 nuit en janvier 2024
Réponse de hf le 29 janv. 2024
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

10/10 Excellent

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de hf le 9 janv. 2024
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

10/10 Excellent

Charles

Séjour de 1 nuit en janvier 2024
Réponse de hf le 9 janv. 2024
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

8/10 Bien

deborah

Voyage en famille
Les points forts : Confort de la chambre
All good exept the shower tub clogged.
Séjour de 1 nuit en décembre 2023
Réponse de hf le 9 janv. 2024
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

8/10 Bien

Mariel

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de hf le 9 janv. 2024
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

8/10 Bien

svetlana

Voyage en famille
Les points forts : Équipements
Séjour de 1 nuit en décembre 2023
Réponse de hf le 9 janv. 2024
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

10/10 Excellent

Kamaleddine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de hf le 29 déc. 2023
Dear Client,First, let me show you my sincere gratitude for taking the time in sending us your review, and for the trust you have placed in our hotel, by choosing it for your stay at NH Geneva Airport Hotel.I really appreciate the good comments that I have shared with our staff. They are the principal of our values, a service characterized by professionalism and continuous effort to satisfy all our customers.I assure you that comments like yours provides with the esteem to continue in our daily effort and it is our commitment to show that we can make you feel surprised and special while staying with us.Hoping to welcome you for your next stay with us so that I can meet you personally.Receive my best regards.Herve Frere

10/10 Excellent

Noyan

Séjour de 2 nuits en décembre 2023
Réponse de hf le 29 déc. 2023
Dear Client,First, let me show you my sincere gratitude for taking the time in sending us your review, and for the trust you have placed in our hotel, by choosing it for your stay at NH Geneva Airport Hotel.I really appreciate the good comments that I have shared with our staff. They are the principal of our values, a service characterized by professionalism and continuous effort to satisfy all our customers.I assure you that comments like yours provides with the esteem to continue in our daily effort and it is our commitment to show that we can make you feel surprised and special while staying with us.Hoping to welcome you for your next stay with us so that I can meet you personally.Receive my best regards.Herve Frere

8/10 Bien

Maria

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de hf le 31 janv. 2024
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

8/10 Bien

Cristina

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Good option for a one night before a flight
Séjour de 1 nuit en décembre 2023
Réponse de J.COLLET Operations Manager le 27 déc. 2023
Dear Cristina,Thank you for taking the time to rate your stay at NH Geneva Airport. We are glad to read you enjoyed our hotel. We hope you had a great time and we can have the pleasure of welcoming you again for future stays. Sincerely,

2/10 Horrible

Steven

Voyage en couple
Les points faibles : Personnel et service
The staff was totally moronic and useless.
Séjour de 1 nuit en décembre 2023
Réponse de J.COLLET Operations MANAGER le 26 déc. 2023
Dear Steven,Thank you for sharing this very constructive feedback.We hope you are having very pleasant end of year celebrations.Sincerely,

10/10 Excellent

Zakari

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Lucas le 24 déc. 2023
Cher Zakari,Nous vous remercions pour cette très belle note et ous espérons vous accueillir au plus vite encore une fois.Bonne fin d'année,

10/10 Excellent

Burak

Séjour de 1 nuit en décembre 2023
Réponse de hf le 9 janv. 2024
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

10/10 Excellent

Michel

Séjour de 1 nuit en décembre 2023
Réponse de hf le 2 janv. 2024
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

10/10 Excellent

Marcella

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de hf le 11 déc. 2023
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

10/10 Excellent

Lieve

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gites hôtel fur preis
Séjour de 1 nuit en novembre 2023
Réponse de hf le 8 déc. 2023
Cher Client,Nous vous remercions de votre séjour et d'avoir pris le temps pour décrire vos impressions.Nous sommes heureux d'avoir su répondre à vos attentes et ne manqueront pas de passer vos commentaires positifs à l'ensemble de notre personnel.Nous espérons avoir le plaisir de vous accueillir prochainement et restons à votre entière disposition.Cordialement,Herve FrereHotel Director

6/10 Satisfaisant

Shashank, chennai

Séjour de 1 nuit en novembre 2023
Réponse de hf le 18 déc. 2023
Dear Customer, thank you for your stay and for taking the time to describe your impressions. We wish to apologize for not having met your expectations regarding all our proposed services. Rest assured that the satisfaction and comfort of our customers are important to us despite your feelings. We take good note of your comments regarding our service and will make the necessary corrections. We hope to have the pleasure of welcoming you soon to prove that we can be a better host and remain at your disposal. Best regards.Herve FrereHotel Director

8/10 Bien

EVA

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel
Séjour de 1 nuit en novembre 2023
Réponse de hf le 8 déc. 2023
Cher Client,Nous vous remercions de votre séjour et d'avoir pris le temps pour décrire vos impressions.Nous sommes heureux d'avoir su répondre à vos attentes et ne manqueront pas de passer vos commentaires positifs à l'ensemble de notre personnel.Nous espérons avoir le plaisir de vous accueillir prochainement et restons à votre entière disposition.Cordialement,Herve FrereHotel Director

10/10 Excellent

Alexa

Séjour de 1 nuit en septembre 2023
Réponse de hf le 8 déc. 2023
Cher Client,Nous vous remercions de votre séjour et d'avoir pris le temps pour décrire vos impressions.Nous sommes heureux d'avoir su répondre à vos attentes et ne manqueront pas de passer vos commentaires positifs à l'ensemble de notre personnel.Nous espérons avoir le plaisir de vous accueillir prochainement et restons à votre entière disposition.Cordialement,Herve FrereHotel Director

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, modern and close to the airport
Conveniently located close to the airport with free shuttle. Modern amenities and decent size room. Reasonable priced for Genève. One security con for solo female travelers, is that they print your name and room number on the little key packet insert.
Séjour de 1 nuit en novembre 2023
Réponse de hf le 13 nov. 2023
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

10/10 Excellent

IAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de hf le 13 nov. 2023
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

8/10 Bien

sarko

Good
Séjour de 1 nuit en novembre 2023
Réponse de hf le 13 nov. 2023
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

10/10 Excellent

Sunmi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de hf le 13 nov. 2023
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

2/10 Horrible

Hisham

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
DO NOT GO THERE IF YOU SMOKE. TERRIBLE SERVICE
The hotel is not accommodative of people who smoke. I am a smoker, and if you smell like smoke AT ALL, they will claim that you smoked in the room with no proof, and they will charge you fraudulent charges that are not authorized. Terrible location to stay if they will steal from you.
Séjour de 6 nuits en octobre 2023
Réponse de hf le 13 nov. 2023
Dear Guest,First of all I would like to apologize for the inconvenience you have experienced in our hotel, and to express our deepest regret about it.With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest's satisfaction and to provide an extraordinary service. This comment will be highly valued for next actions to be implemented. Please receive our most sincere apologies for not having been able to cover your expectations.We hope you give us a second chance. Looking forward to welcoming you back soon.Yours sincerely.Herve Frere Hotel Director

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de hf le 3 nov. 2023
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

10/10 Excellent

Marion

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de hf le 30 oct. 2023
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome
Just a pleasant experience and the security dogs are really cute
Séjour de 1 nuit en octobre 2023
Réponse de hf le 30 oct. 2023
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

10/10 Excellent

Elizaveta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice place in the Airport vicinity with a great quality service
Séjour de 1 nuit en octobre 2023
Réponse de hf le 30 oct. 2023
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

10/10 Excellent

Moisés

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
¡ Ampliamente recomendada !
Séjour de 3 nuits en octobre 2023
Réponse de hf le 25 oct. 2023
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

2/10 Horrible

Erin

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Okay I had being negative but this place was a hole in the ground. The entrance door was broken, we had bars on our windows. There is a lot of sketchy people in this neighbourhood and you can't walk around. There is nothing to see or do. It is far away from anything and not even that close to the airport. The pictures make it look better than it is. Would not recommend nor would I stay here again.
Réponse de hf le 25 oct. 2023
Dear Guest,First of all I would like to apologize for the inconvenience you have experienced in our hotel, and to express our deepest regret about it.With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest's satisfaction and to provide an extraordinary service. This comment will be highly valued for next actions to be implemented. Please receive our most sincere apologies for not having been able to cover your expectations.We hope you give us a second chance. Looking forward to welcoming you back soon.Yours sincerely.Herve Frere Hotel Director