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Avis sur Ramada by Wyndham Anchorage

2.5 out of 5
Ramada by Wyndham Anchorage
115 East 3rd Ave, Anchorage, AK

Avis

5,8
Note des voyageurs de 10 (Excellent), d’après 139 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 234 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 208 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 217 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 205 avis sur 1003." "

6,2/10

Propreté

7,0/10

Personnel et service

5,2/10

Équipements

5,4/10

Infrastructures et conditions de l’hébergement

5,4/10

Écoresponsabilité

Avis

2/10 Horrible

Marc

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Un personnel épouvantable : déclassement de chambre par rapport à celle réservée et payée (certes sur expédia) et pour seule compensation des points sur le programme de fidélité Ramada Whindam… vous ajoutez à ça une chambre ou l’on se demande si elle est propre avec une Clim qui laisse une marre d’eau, un sol qui interroge, un établissement qui mériterait une sérieuse rénovation ! Et un personnel qui devrait retourner en formation pour apprendre la relation client
Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Yves

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2022

6/10 Satisfaisant

Gilles

Voyage d’affaires
Central et simple
Bon choix dans une ville très chère et mal équipée en hôtels...
Séjour de 2 nuits en juin 2021
Réponse de Ramada management le 17 janv. 2022
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
correct mais un peu désuet
hôtel correct, non loin du centre d'Anchorage à pied; la moquette de la chambre n'était pas en très bon état mais le personnel est serviable. Navette depuis l'aéroport (il faut appeler).
Séjour de 1 nuit en août 2019

4/10 Médiocre

Voyageur vérifié

Séjour de 3 nuits en juillet 2019

10/10 Excellent

Alicia

Les points forts : Équipements
Front desk was very helpful. Breakfast didn’t have waffles. Room was comfortable.
Séjour de 1 nuit en avril 2024
Réponse de Lola le 18 avr. 2024
Alicia,Thank you for the wonderful review and hope to see you again soon.

6/10 Satisfaisant

Benjamin

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Wasn’t bad, but I’ve had better. Looked like they were in the middle of a remodel. Electric outlet in bathroom didn’t work. Other than that, it was clean and tidy. Good for the price.
Séjour de 1 nuit en avril 2024
Réponse de Lola le 18 avr. 2024
Benjamin,Thank you for the wonderful review. We are in the middle of remodeling we should be up and ready here in a few days. Thank you and hopefully we will see you again soon.

2/10 Horrible

Kaelene, Ketchikan

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nobody answered phones, nobody was there, no service at all. Looked rundown drug den style with broken windows and boarded up. No news at all that the place was closed or anything! Felt super unsafe just driving up. They took my reservation but never told me the place wasnt actually running! Super upset just stayed there within the year only for it to not be running its very ominous and unsafe feeling...i dont recommend this place anymore at all. Called the desk and yet nobody answered but when called to make reservations they answered...it doesnt make sense.
Séjour de 7 nuits en décembre 2023

10/10 Excellent

Jacqueline

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en décembre 2023

4/10 Médiocre

Rikki-Lee

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Staff were rude and unhelpful. Included breakfast but that ‘just wasn’t available’ with no explanation. Toilets blocked, TV didn’t work, door didn’t close properly, heater wouldn’t turn down. Overall very rundown and unwelcoming.
Séjour de 1 nuit en décembre 2023
Réponse de Management le 16 janv. 2024
Dear Rikki-Lee ,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Anchorage Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear about your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Ana

4/10 Médiocre

Maria

Séjour de 1 nuit en août 2023

2/10 Horrible

Kimberly

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First the shuttle was supposed to pick me up at the airport and that didn’t happen led to a $30.00 cab fare. No towels or soap. Unable to sign on WiFi. No remote for television and one supplied didn’t work! I made 3 trips down to the front desk and still didn’t have issues resolved. Would not recommend.
Séjour de 1 nuit en décembre 2023
Réponse de Management le 16 janv. 2024
Dear Kimberly,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Anchorage Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had an uncomfortable experience with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Ana

2/10 Horrible

John

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This place is disgusting. I wouldn't have made it a night if I could've offereded to stay anywhere else in anchorage.
Séjour de 3 nuits en novembre 2023
Réponse de Management le 16 janv. 2024
Dear ,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Anchorage Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Ana

4/10 Médiocre

Charles

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Parking lot has not been plowed properly, and since snow melted and froze again, it’s an icy parking lot. The toilet flushing mechanism fell apart, and the tv needed repair. Also I had booked a room with a jacuzzi, but had to move to a different option since the owners decided to come in and take the room from me. I tried to discuss my issues with that, but was quickly dismissed. I live in town, and wanted a couple days get away, but I won’t be coming back.
Séjour de 2 nuits en novembre 2023
Réponse de Management le 16 janv. 2024
Dear Charles,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Anchorage Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had an uncomfortable experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Ana

6/10 Satisfaisant

Victoria

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The doors to the rooms were very difficult to open. Lose and took multiple tries for the door to open and even then you had to force it a little. The first time they put me in had a broken extra security latch. There was a fee for early check in which I was okay with paying because I was 2 hours early but then it took a half an hour to check me in and then I had to change rooms so the fee wasn't worth it.
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Diane

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very rude customer serivce
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Margaret

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakdown of communications at front desk. resturant closed during Covid, did not re-open, not updated on site. It was a reason we had chosen this property. Overheard maintenance worker say he couldn't keep working without being paid. Low staff moral. Noisey with jets and trains. Bathroom taps leaking. Place needs an upgrade!
Séjour de 3 nuits en juillet 2023

6/10 Satisfaisant

Arthur

Les points forts : Propreté
Les points faibles : Personnel et service
We had a delay flight arrival in Ted Stevens Anchorage International Airport Oct.06,2023 11:37pm. And upon arrival at the hotel early morning our checking completed before 3:00am of Oct.07,2023. The black lady at the front desk let us wait for less 2 hours, looking at computer screen, sit n stand and walk in the lobby and returned to the front desk, walked back n forth. Other guest walking by between 1:00am-3:00am told us your still here at the lobby. My wife was already sleeping at lobby chair for a long wait. If there's cctv at the lobby by Oct 07 2023 of early morning. The review is justified complained.

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023

8/10 Bien

Salim

Séjour de 1 nuit en novembre 2023

8/10 Bien

Desiree

Les points forts : Personnel et service
Séjour de 1 nuit en novembre 2023

8/10 Bien

Ousman

Les points forts : Propreté et infrastructures et conditions de l’hébergement
It’s alright I asked a little assistance nobody shows up… otherwise the property is clean and safe
Séjour de 1 nuit en octobre 2023

8/10 Bien

SARAHANNE, Anchorage

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Blake

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement

6/10 Satisfaisant

Ryan

Voyage d’affaires
Les points faibles : Personnel et service
I booked a room and paid in full online. When I arrived at 9pm to check in I was notified that there was nobody to check me in until midnight. I explained to the only guy there "the driver" that my room was prepaid and that I just got off the graveyard shift that morning and been up all day. He made several calls, went on face book and finally found somebody to walk him through the check in process. I really appreciate this guy's effort to get me some sleep but it shouldn't have been necessary. How can a hotel run with no staff at the desk? I will never stay here again.
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Joshua

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Jeremy

Séjour de 1 nuit en octobre 2023

2/10 Horrible

Doreen

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I would recommend that no one stay here. The only positive about it is that you can walk to anywhere you want to go downtown.
Séjour de 4 nuits en octobre 2023

6/10 Satisfaisant

Evelyn

Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Tom

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No maid service the entire stay, room door very hard to close
Séjour de 3 nuits en octobre 2023

10/10 Excellent

Karl S

Voyage d’affaires
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Susan

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Savannah

Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Erika

Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Place seemed really dated and not cared for
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Nick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
People are nice clean safe to stay
Séjour de 2 nuits en octobre 2023

2/10 Horrible

Sean

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Not worth it!
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Marcellus

Séjour de 1 nuit en octobre 2023

8/10 Bien

Diane

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Michael

Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Steven

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
Not a good stay
The place was loud with people fighting above me. The walls were patched and not painted. Possibly some mold in the bathroom.
Séjour de 2 nuits en septembre 2023

2/10 Horrible

Tim

Voyage d’affaires, Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Staff was the only thing good.
Séjour de 3 nuits en septembre 2023

8/10 Bien

Charlene, Debden

Séjour de 2 nuits en septembre 2023

10/10 Excellent

Chad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worth the stay
Located in the heart of downtown Anchorage Alaska within walking distance of dining and shopping and easy access to city parks and walking trails.
Séjour de 1 nuit en septembre 2023
Réponse de Ramada Management le 3 oct. 2023
Thank you for your positive feedback! We appreciate your services!

6/10 Satisfaisant

Erik

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en août 2023

6/10 Satisfaisant

Kirk

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Seemed like older Ramada. Well worn but clean. Bed mattress needed replacement as had been slept in many times and was like a hammock in the middle. Coffee pot but no coffee in room; had to go down and ask for some. Staff was friendly and polite. Very good rate via Expedia, and we felt the value for what we got was fair.
Séjour de 1 nuit en septembre 2023
Réponse de Ramada Management le 3 oct. 2023
Thank you for your positive feedback! We do apologize for any discrepancies and or inconveniences you encountered during your stay with us. We are currently working hard to meet all needs to make your future stay with us top tier shall you choose to stay with us again in the future!

2/10 Horrible

Sancho

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loud neighbors that kept me up all night. Nothing was done even if front desk went and knocked on their door.
Séjour de 1 nuit en septembre 2023
Réponse de Ramada Management le 3 oct. 2023
We apologize for the inconveniences you experienced during your stay with us. Please allow us to investigate these issues and help you restore your faith in us for future stays.

2/10 Horrible

Phillip

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Filthy, water dripping from ceiling, flooring broken, not much positive to share.
Séjour de 1 nuit en septembre 2023
Réponse de Ramada Management le 3 oct. 2023
We apologize for inconvenience and all discrepancies you encountered during your stay with us. Please give us the opportunity to restore your faith in us for future stays.

10/10 Excellent

Bruce, Fritz Creek

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Trains and traffic noise
Séjour de 1 nuit en septembre 2023
Réponse de Ramada Management le 3 oct. 2023
Thank you for your feedback. We do apologize for any inconveniences you experienced. Please give us the opportunity to restore your faith in us for future stays.

2/10 Horrible

Logan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s 8PM and my room isn’t ready so I’ll have to wait till later for check in. Really?? Then I had to park out back with all the homeless people lingering around.
Séjour de 1 nuit en septembre 2023
Réponse de Ramada Management le 3 oct. 2023
We apologize for the inconveniences you experienced during your stay with us! Please allow us the opportunity to help you restore your faith in us for future stays.