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Avis sur Hotel Captain Cook

4 out of 5
Hotel Captain Cook
939 West 5th Avenue, Anchorage, AK

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 698 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 191 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 61 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 26 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 24 avis sur 1000." "

9,4/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

MIN HO, Hope Hull

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best hotel in Anchorage.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Kriss, Ogden

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Morgan Rogers, Marketing le 19 avr. 2024
Kriss, thank you for the stellar review! We're thrilled you had a wonderful experience. Looking forward to your next visit!

10/10 Excellent

David, Fairbanks

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Customer service was top notch!
Séjour de 1 nuit en avril 2024
Réponse de Morgan Rogers, Marketing le 16 avr. 2024
David, thank you for the glowing review! We're thrilled to hear that our customer service exceeded your expectations. Providing top-notch service is what we strive for, and we're delighted that we hit the mark for you. We can't wait to welcome you back for another exceptional stay!

10/10 Excellent

Anne

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always love the convenience, amenities & atmosphere at the Captain Cook.
Séjour de 1 nuit en mars 2024
Réponse de Morgan Rogers, Marketing le 16 avr. 2024
Anne, thanks for your glowing review! We're thrilled to hear that you love the convenience, amenities, and atmosphere at The Hotel Captain Cook. Looking forward to your next visit!

10/10 Excellent

Louis

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Morgan Rogers, Marketing le 16 avr. 2024
Louis, thank you for the perfect score! We're thrilled you had a fantastic experience with us. Looking forward to your next visit!

10/10 Excellent

Debra, South Jordan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location in downtown Anchorage. We were able to walk to all of our planned activities and dining plans. The hotel felt very clean and also had very good dining options on site. I liked seeing the bay out the window.
Séjour de 3 nuits en mars 2024
Réponse de Morgan Rogers, Marketing le 16 avr. 2024
Debra, your review made our day! Thrilled you enjoyed our downtown spot, cleanliness, and dining choices. That inlet view? Pure magic. Can't wait to have you back!

10/10 Excellent

Justin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly service.
Séjour de 1 nuit en mars 2024
Réponse de Morgan Rogers, Marketing le 16 avr. 2024
Justin, your review brightened our day! We're delighted you found our service friendly. Can't wait to see you again soon!

10/10 Excellent

Sarah

Séjour de 4 nuits en mars 2024
Réponse de Morgan Rogers, Marketing le 16 avr. 2024
Sarah, thank you for the perfect score! We're thrilled you had a fantastic experience with us. Can't wait to welcome you back soon!

10/10 Excellent

Kathleen M

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful historic hotel in downtown Anchorage. Easy walk to shops, museum, overlooks. Great service and food.
Séjour de 1 nuit en mars 2024
Réponse de Morgan Rogers, Marketing le 12 mars 2024
Hi Kathleen M,Thank you for your glowing review! We're thrilled you appreciated the beauty and history of our hotel, as well as our convenient downtown location. It's fantastic to hear that you enjoyed our great service and food offerings. We hope to have the pleasure of welcoming you back soon for another wonderful stay!

10/10 Excellent

olanda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel
Séjour de 2 nuits en mars 2024
Réponse de Morgan Rogers, Marketing le 12 mars 2024
Hi olanda,Thank you for your feedback and for choosing to stay with us! We appreciate your rating and hope to welcome you back again soon.

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Morgan Rogers, Marketing le 16 avr. 2024
Susan, thank you for the perfect rating! We're thrilled you had a fantastic experience with us. Can't wait to welcome you back soon!

10/10 Excellent

Caroline

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is spacious and within walking distance of the ceremonial start of the Iditarod. While the hotel was full, we never felt like it was crowded and received immediate attention whenever we asked for something or had questions. The Crow's Nest Restaurant was wonderful!
Séjour de 3 nuits en mars 2024
Réponse de Morgan Rogers, Marketing le 12 mars 2024
Hi Caroline,Thank you for your wonderful feedback! We're thrilled you enjoyed your stay, the proximity to the Iditarod start, and our attentive service. We're delighted to hear you had a great experience at the Crow's Nest Restaurant. We look forward to welcoming you back soon!

10/10 Excellent

Ralph

Séjour de 3 nuits en février 2024
Réponse de Morgan Rogers, Marketing le 16 avr. 2024
Ralph, thank you for the perfect rating! We're so happy you had a fantastic experience with us. Can't wait to welcome you back soon!

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great downtown location. Friendly, helpful staff. Wonderful views of Cook Inlet from my room.
Séjour de 1 nuit en mars 2024
Réponse de Morgan Rogers, Marketing le 12 mars 2024
Hi Elizabeth,Thank you for your fantastic review! We're delighted you enjoyed our downtown location, friendly staff, and stunning views. We hope to see you again soon!

10/10 Excellent

Ryan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 1 nuit en février 2024
Réponse de Morgan Rogers, Marketing le 12 mars 2024
Hi Ryan,Thank you for your stellar review! We're glad you enjoyed your stay.

10/10 Excellent

Ralph

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent old historic hotel.
Séjour de 2 nuits en février 2024
Réponse de Morgan Rogers, Marketing le 12 mars 2024
Hi Ralph,Thank you for your kind words! We're glad you appreciated the historic charm of our hotel. We hope to welcome you back for another great stay in the future.

6/10 Satisfaisant

Eric

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
When I booked Expedia indicated that as a gold member breakfast / voucher was included with room. Hotel Captain Cook said that was not the case.
Séjour de 1 nuit en février 2024
Réponse de Morgan Rogers, Marketing le 12 mars 2024
Hi Eric,We apologize for the confusion regarding your booking. Please know that we value your loyalty as an Expedia Gold member and will work to clarify any discrepancies to ensure a smoother experience in the future.

8/10 Bien

Karen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was good Except room service. There was an answering machine that said someone would can you back. I left two messages, but never got the call back or dinner.
Séjour de 2 nuits en février 2024
Réponse de Morgan Rogers, Marketing le 12 mars 2024
Hi Karen,Thank you for bringing this to our attention, and we apologize for the inconvenience you experienced with our room service. This is certainly not the level of service we aim to provide. We'll address this issue with our team to ensure it doesn't happen again. We appreciate your feedback and hope to have the opportunity to make it up to you on your next visit.

10/10 Excellent

Elaine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the view from our room and the restaurants that were on site. Parking garage next door, convenient but a bit pricy. Within walking distance to the performing arts center and other restaurants and shopping venues.
Séjour de 1 nuit en février 2024
Réponse de Morgan Rogers, Marketing le 12 mars 2024
Hi Elaine,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed the view from your room and the convenience of our on-site restaurants. We appreciate your feedback regarding the parking garage rates and will certainly take it into consideration for future improvements. We're glad you found our location convenient for exploring the area's attractions. We hope to welcome you back for another enjoyable stay soon!

10/10 Excellent

Romualdo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love Captain Cook! The staff is friendly and food is good.
Séjour de 1 nuit en février 2024
Réponse de Morgan Rogers, Marketing le 12 mars 2024
Hi Romualdo,Thank you so much for your kind review! We're thrilled to hear you enjoyed your stay and that our staff made such an impression! We look forward to welcoming you back for another fabulous stay in the future.

4/10 Médiocre

Maurizio

Les points faibles : Infrastructures et conditions de l’hébergement
Heat didn’t work
Séjour de 1 nuit en janvier 2024
Réponse de Morgan Rogers, Marketing le 12 mars 2024
Hi Maurizio,We're terribly sorry to hear about your experience with the heat in your room. We do hope our front desk staff and maintenance team were able to mitigate the issue for you.

6/10 Satisfaisant

MORGAN

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The lobby and dining areas were nice, but for how expensive the rooms are… you’d think they’d be updated and not feel so out of the 80s.
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Craig

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
The property is beautiful and is a very nice, historic hotel. We were unimpressed with checkin. The front desk told me to find a bellhop but none were available and I didn’t know where to even wait. There weren’t any options to get a cart to transport all of our bags without a bellhop, so we had to struggle with our bags and 2 kids. It’s a very large hotel and we didn’t know where to go to get to our room. When I asked the front desk, I got a short, incorrect, response. My husband got the same. No one was going out of their way to help us. At that point I’d have rather been at a 3 star hotel where they set it up so you can help yourselves more conveniently. We also weren’t prepared for such a large parking fee - even without valet we’d be paying 30-50 dollars a night. And if you forego the valet, then you’re left walking in downtown from the parking garage to the hotel. This information wasn’t really available prior to getting there - it wasn’t even super clear where you were supposed to enter the hotel. So it was just confusing and stressful checking in initially. The pool is very small and cold with no hot tub but the locker room was VERY nice with great service. I wish there was more kid friendly dining available, but the food was very good. Overall, it wasn’t any better than a cheaper hotel. We’ll be trying something different next year.
Séjour de 1 nuit en décembre 2023

8/10 Bien

Danarlene

Séjour de 1 nuit en décembre 2023
Réponse de Morgan Rogers, Marketing le 12 mars 2024
Hi Danarlene,Thank you for your kind review! We're glad you enjoyed your stay.

10/10 Excellent

DANIEL

Séjour de 1 nuit en décembre 2023
Réponse de Morgan Rogers, Marketing le 12 mars 2024
Hi DANIEL,Thank you for your stellar review!

10/10 Excellent

Jeffrey, Sammamish

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Marsha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

8/10 Bien

Cinthia, Anchorage

Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Trenton

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Morgan Rogers, Marketing le 11 déc. 2023
Hi Michael,Thank you for your perfect rating of our hotel! We're thrilled you enjoyed your stay and hope to welcome you back for another great stay soon.

10/10 Excellent

Miguel Angel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Morgan Rogers, Marketing le 11 déc. 2023
Hi Miguel Angel,Thank you so much for your outstanding rating of our hotel! We're glad you enjoyed your stay and look forward to welcoming you back for another memorable stay in the future.

8/10 Bien

Shelley

Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Shelley

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Madonna

Séjour de 1 nuit en décembre 2023
Réponse de Morgan Rogers, Marketing le 7 déc. 2023
Hi Madonna,Thank you for your perfect rating of our Hotel! We look forward to welcoming you back in the future for another fantastic stay.

6/10 Satisfaisant

Ed

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Very festive decorations in and around the hotel. Decent in-hotel food options although limited menus.
Séjour de 2 nuits en décembre 2023
Réponse de Morgan Rogers, Marketing le 7 déc. 2023
Hi Ed,Thank you for sharing your experience with us! We're delighted that you enjoyed the festive decorations throughout the hotel and found the in-hotel food options satisfactory, despite the limited menus. We constantly strive to enhance our offerings and hope to welcome you back for an even more delightful experience with expanded culinary choices in the future!

10/10 Excellent

Sean

Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Beverly

Les points forts : Propreté
We were celebrating our 20th year anniverssary and was told that this was a great place to get a room for a few nights. 1-the staff at the front desk came off as though they were bothered that we were checking in, they were not very easy to approach, except for the guy over a bit from the front desk who was giving information, he was very nice. You really should seperate the ratings for the front desk and other staff. 2-the room was not as grand as we were told (I booked the "deluxe" king size room, guess I didn't pay enough?) The bathroom was quite small. Walls were very, very, VERY thin (I heard neighbors across the hall having a "great time"). 3-the staff in the breakfast area were awesome. I just expected a little more from a hotel that was given Great reviews..........if I wanted to hear people across the hall, I would have gone to a motel....for our next milestone, will be booking elsewhere.
Séjour de 2 nuits en novembre 2023
Réponse de Morgan Rogers, Marketing le 7 déc. 2023
Hi Beverly,We deeply regret that your 20th-anniversary celebration did not meet your expectations due to the perceived lack of attentiveness at the front desk and the room's quality not aligning with your expectations. We apologize for any inconvenience caused by noise disturbances and the room's size. Your feedback about the breakfast staff's excellence is appreciated, and we'll certainly look into ways to improve our services to ensure a more enjoyable and memorable stay for our guests in the future. We sincerely hope you reconsider and give us the chance to provide you with an exceptional experience on your next milestone celebration.

10/10 Excellent

Emily

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Morgan Rogers, Marketing le 7 déc. 2023
Hi Emily,Thank you for your wonderful rating!

10/10 Excellent

Tom

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love staying here!
Séjour de 3 nuits en novembre 2023
Réponse de Morgan Rogers, Marketing le 7 déc. 2023
Hi Tom,Thank you for your wonderful rating! We are thrilled to hear you always enjoy staying with us and we look forward to welcoming you back for another great stay in the future.

10/10 Excellent

David

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Cook this time of year is used by flight crews on overnights, and lawyers with matters at the state courthouses across the street. Federal Court is a bit of a walk.
Séjour de 1 nuit en novembre 2023
Réponse de Morgan Rogers, Marketing le 9 nov. 2023
Hi David,We appreciate your stay and kind feedback. It's wonderful to know that The Cook is a preferred choice for flight crews and legal professionals visiting Anchorage. We strive to provide a comfortable and convenient experience, and we hope to continue exceeding your expectations during your future visits. Thank you for choosing us for your accommodations.

10/10 Excellent

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Morgan Rogers, Marketing le 8 nov. 2023
Hi Michael,Thank you so much for your fantastic rating of our Hotel! We look forward to seeing you in the future for another great stay.

10/10 Excellent

Kathryn

Séjour de 3 nuits en octobre 2023
Réponse de Morgan Rogers, Marketing le 8 nov. 2023
Hi Kathryn,Thank you for your lovely review! We are so glad to hear you enjoyed your stay.

10/10 Excellent

Nichelle, Anchorage

Les points forts : Propreté et personnel et service
Staff is great. Great service
Séjour de 2 nuits en octobre 2023
Réponse de Morgan Rogers, Marketing le 8 nov. 2023
Hi Nichelle,Thank you for your wonderful review! We're thrilled to hear that you enjoyed our great staff and their impeccable service. We look forward to welcoming you back for another visit of meeting your standards in the future!

8/10 Bien

Levi, Kodiak

Séjour de 1 nuit en octobre 2023
Réponse de Morgan Rogers, Marketing le 7 déc. 2023
Hi Levi,Thank you so much for your kind rating!

10/10 Excellent

Nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was very comfortable. Walking distance to shopping food venues.
Séjour de 1 nuit en octobre 2023
Réponse de Morgan Rogers, Marketing le 8 nov. 2023
Hi Nancy,Thank you so much for your great review! It's so wonderful to hear you enjoyed your stay and that the walking proximity to shopping and food was up to your standards. We look forward to seeing you again in the future for another visit.

2/10 Horrible

Michelle

Séjour de 1 nuit en octobre 2023
Réponse de Morgan Rogers, Marketing le 8 nov. 2023
Hi Michelle,We're so sorry to hear we weren't able to meet your standards. We hope you'll give us another chance to do so in a future stay at The Hotel Captain Cook.

10/10 Excellent

eunjung

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Morgan Rogers, Marketing le 8 nov. 2023
Hi eunjung,Thank you for your perfect rating! We're so happy to hear you enjoyed your stay and look forward to seeing you for another fantastic stay in the future.

10/10 Excellent

Evelyn

Séjour de 3 nuits en octobre 2023
Réponse de Morgan Rogers, Marketing le 8 nov. 2023
Hi Evelyn,Thank you for your outstanding rating review! We're thrilled you enjoyed your stay and look forward to welcoming you back for another unforgettable stay in the future.

10/10 Excellent

Bruce

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Morgan Rogers, Marketing le 9 oct. 2023
Hi Bruce,Thank you for your fantastic rating! We're thrilled to hear that you had an excellent experience during your stay. It's our aim to provide the best possible service and amenities, and we're delighted that we met your expectations. We look forward to the pleasure of hosting you again in the near future.

10/10 Excellent

Cameron

Wonderful hotel!
Room service was great. Very good meals from Fletchers; top notch hotel!!
Séjour de 1 nuit en octobre 2023
Réponse de Morgan Rogers, Marketing le 8 nov. 2023
Hi Cameron,We're thrilled to hear you enjoyed your stay and that our Room Service exceeded your expectations! We hope to welcome you back for another exceptional stay in the future.