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Avis sur Amboseli Serena Safari Lodge

4 out of 5
Amboseli Serena Safari Lodge
Amboseli National Park, Amboseli

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 17 avis sur 31." "
Note des voyageurs de 8 (Bien), d’après 11 avis sur 31." "
Note des voyageurs de 6 (Satisfaisant), d’après 1 avis sur 31." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 31." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 31." "

9,0/10

Propreté

9,4/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Jean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

8/10 Bien

Riyad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2019

10/10 Excellent

Jeffrey, Falls Church

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Expedia seemingly did not pass my message to the Serena regarding my request for an airstrip transfer.
Séjour de 1 nuit en décembre 2023
Réponse de David S le 27 déc. 2023
Our apologies for the error regarding you transfer. We are delighted that you enjoyed your stay nonetheless and hope we will have another opportunity to be of service to you in the not-too-distant future.Regards,David M. Shitakha

10/10 Excellent

Ashok

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Vandenberghe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Prima verblijf voor 2 nachten in september
We zijn zeer tevreden met ons verblijf in dit hotel voor 2 nachten in september. Personeel is zeer gedreven en vriendelijk. We hebben er zeer goed gegeten, vooral het uitgebreid assortiment groenten en lekker curry’s maken het top! Aan het hotel geen wilde dieren, maar in het park des te meer rond de waterpartijen. De kamers zijn niet echt ruim en hebben voldoende comfort. Wel geen kluisje of frigo. Temperatuur in september is niet te warm, dus ontbreken van airco was geen probleem.
Séjour de 2 nuits en septembre 2023
Réponse de David S le 23 sept. 2023
Beste Vandenberghe,Bedankt voor de positieve beoordeling. Mijn team en ik zijn blij dat u genoten heeft van uw verblijf bij ons. Wij hopen u in de nabije toekomst nogmaals van dienst te kunnen zijn.Groeten,David M. ShitakhaBeheerder van de loge

8/10 Bien

Pritha

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Customer service was incredible and the room was comfortable. Since our party included two senior citizens with mobility issues, check-in staff gave us a room that was as close to the main entrance/dining area as possible, which was much appreciated. As I was there during my birthday, my mother had taken some balloons etc to decorate the area around our table and it was a lovely surprise when I turned up in the evening to see how it had all been decked up by the dining room staff. We also enjoyed the all-singing, all-dancing Serena birthday surprise I was given during dinner, which made it an unforgettable birthday. The food offered in the buffet was tasty and enjoyable. On our last morning, we realised we had forgotten to order packed lunches so staff in the breakfast room helped us by making improvised packed lunches at short notice - and we would thank them for going out of their way to make sure we had everything we needed.
Réponse de David S le 30 juil. 2023
Dear Pritha,Thank you for sharing your wonderful experience at our lodge! We are thrilled to hear that you had an enjoyable and memorable stay with us. It warms our hearts to know that our customer service left a lasting impression on you and your party. Ensuring the comfort and convenience of our guests is of utmost importance to us. We are grateful that you chose to stay with us and for sharing your positive experience. We can't wait to welcome you and your party back for another memorable stay. Warm regards,David M. ShitakhaLodge Manager

10/10 Excellent

Margaret

Séjour de 2 nuits en mai 2023
Réponse de David S le 30 juil. 2023
Dear Margaret,Thank you for your 5 Star Review. Regards,David M. ShitakhaLodge Manager

8/10 Bien

Marco

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The facilities of the Hotel are nice, although the parking space is insufficient. Good options for food, very polite staff.
Séjour de 1 nuit en avril 2022
Réponse de David le 16 mai 2022
Dear Marco, Many thanks for your feedback. We are delighted to hear that you enjoyed your stay with us. In regards to limited parking space, this is something we are working on and hopefully we will have more parking space in the near future. We hope we will have another opportunity to be of service to you in the not-too-distant future. Regards, David M. Shitakha Lodge Manager

8/10 Bien

Stephen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A great destination along our south Kenya journey The meals were delicious, the staff absolutely heart warming and the rooms were adorable.
Séjour de 1 nuit en février 2022
Réponse de David le 3 mars 2022
Dear Stephen, Many thanks for your valued feedback. My team are delighted that you enjoyed your stay with us. We look forward to hosting you in the not too distant future. Regards, David M. Shitakha Lodge Manager

10/10 Excellent

Shahin

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Excellent as always
Beautiful Kilimanjaro with flamingos
Séjour de 1 nuit en janvier 2022
Réponse de David le 10 janv. 2022
Dear Shahin, Many thanks for your 10 out of 10 Rating. We look forward to being of service to you in the not-too-distant future. Regards, David Shitakha Lodge Manager

8/10 Bien

Padmaja

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is friendly and nice. I would have gone for all five stars except a couple things - the Expedia reservation did not show up on their system and was a bit of a concern for us after traveling for 4 hours from Nairobi . But the staff handled it well while we had our lunch. No adapters for charging phone etc. in the room. We ended up using one to charge 5 different devices
Séjour de 2 nuits en décembre 2021
Réponse de David le 10 janv. 2022
Dear Padmaja, Many thanks for your valued feedback. We apologise for the confusion with your booking and are glad to hear that all went well despite the issue. In regards to the charging stations in the rooms and adapters, we have these available in the room and it is in our medium term plans to have additional sockets to enable guests charge multiple devices. We thank you once more for choosing to stay with us and hope to be of service to you in the not too distant future. Regards, David Shitakha Lodge Manager

10/10 Excellent

Jamison

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property was amazing!!!! Beyond our expectations! The grounds are beautiful!! You feel like you are in the middle of a garden, with monkeys and babboons running around, so lock your doors! Pretty amazing to walk to dinner and see an elephant at a distance that I could easily pass him a soccer ball!! I wish we had had more time there as we only stayed one night!!! The staff was so hospitable. And I cannot even say enough about the food!! All you can eat buffet spreads for breakfast, lunch, and dinner!!!
Séjour de 1 nuit en décembre 2021
Réponse de David le 10 janv. 2022
Dear Jamison, Many thanks for the 5 star rating. We are delighted to hear you enjoyed your stay with us and hope to have the opportunity to host you once again soon. Regards, David Shitakha Lodge Manager

10/10 Excellent

Peter Nicolaj

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
incredible place
Fantastic stay. Good rooms, from where we could see wildlife. Incredible service, good food and a great ambiance.
Séjour de 1 nuit en février 2020

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2019

10/10 Excellent

Linda M

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My Favourite Serena Lodge
This is not my first or last time staying at this property. It's always a pleasure to return here, friendly staff and great location make it a reliable lodge while visiting beautiful Amboseli.
Séjour de 2 nuits en mai 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2018

10/10 Excellent

Arman

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best food in town
Great place to stay Clean, friendly In the middle of the Park And best food in town
Séjour de 1 nuit en décembre 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2018

10/10 Excellent

Richard, London

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabulous hotel
This is a wonderful place. That’s not just because of the stunning location and accessibility of game drives which are out of this world. It’s because the service is very good, everyone seems to know what they should be doing, and are attentive, without being obsequious.
Séjour de 3 nuits en août 2018

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing
Perfect location.
Séjour de 2 nuits en juillet 2018

10/10 Excellent

Stina, Helsingborg, Sweden

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pittoresque hotel inside the park
Nice hotel in beautiful settings, good food, friendly staff and clean pool. Wi-fi is functioning well and game could even be seen from the veranda. However the premises is full of cute but naughty monkeys so be sure to close all doors and windows well.
Séjour de 2 nuits en janvier 2018

10/10 Excellent

Alan, Kensington, Maryland

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A wonderful safari lodge near Mt. Kilimanjaro
The dry season, September - October, is a wonderful time to visit Amboseli Serena Safari Lodge. The animals are congregated around the wetlands, and you won't find any better game viewing anywhere. The hotel is beautifully designed and maintained, and very well managed. We cherish the time we spent just observing the game from the veranda of the lodge.

8/10 Bien

DAVID, EDINBURGH UK

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pricey but still value for money
First stayed here over 30 years ago and was pleasantly surprised that it retained all its charms with obvious success in maintaining the fabric and quality of the public and private spaces.

10/10 Excellent

vanessa, Saginaw, USA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Go: You Deserve the Best
The staff was exceptional in their professional demeanor and beyond friendly. The rooms spacious and more cottage like than hotel room format. The food was always a culinary dream and well presented.

10/10 Excellent

Dr Ulf

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
料金が高すぎるかな
スタッフがとてもフレンドリーで親切でした！でも部屋は古く、何となく湿った感じがしました。料金を考えると、その価値はないと思います。ケニア全体的に高いのですが。。。。

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable Lodge
The Serena Amboseli is a comfortable lodge, perfect for a family get-away. The food was good and there was a wide spread of Indian, African and Western dishes. The service was good and the staff were very friendly and accommodating with my toddler.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

2/10 Horrible

Neil, Suffolk

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Rip-Off Hotel - beware!
This hotel is geared to pre-packaged holidays rather than booking direct like we did. The hotel make no mention in their details that game-drives are an extra cost, the charges for which are $80 per person for 2 hours which for a family of four like us is very expensive. The lodge also charge to pick up up from the air strip 15 mins away. That's $40 per person each way! So in effect your taxi to and from the hotel is $320 for a family of four... and you have no choice! The hotel itself is OK. It's not nearly as good as Sernena Nairobi or Serena Beach Mombasa (neither of which rip off their guests). The rooms are fairly basic i.e. no TV, no tea and coffee etc. They are clean but mosquitoes are a problem. The restaurant is a cattle market set up in refectory style seating that is very packed at dinner time. One reason for this is that the whole hotel has to complete dinner in 90 mins which is a challenge. So net service is not great even though the staff are generally friendly. Unless you are taking an organised tour that passes through here briefly I would recommend the mara lodges i.e. Explorer or Intrepids which look expensive but when you account for everything are actually cheaper and provide a far more superior service. These are bookable through Exedia and do not charge extras. They also make it clear you have to pay your game fees for being in the park. Again another omission from Serena Lodge. Overall a let down for Serena Group which I strongly recommend avoiding.

8/10 Bien

Gijsbert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great lodge
Have managed to visit this park just before a business trip. Had time only for 1 night. Great people, friendly and willing to help.Food was good, although lunch and dinner are almost the same.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellence in the bush
Outstanding experience which we expect from a Serena hotel.