Avis
7,8
Bien
8,2/10
Propreté
8,2/10
Personnel et service
7,6/10
Équipements
7,6/10
Infrastructures et conditions de l’hébergement
7,2/10
Écoresponsabilité
Avis
22 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de iwona le 10 oct. 2023
Dear Pierre,Thank you for taking the time to leave this review. We are so pleased to see that you have enjoyed your stay.We hope to welcome you again soon.Kind RegardsIwona KowalczykNovotel Southampton
8/10 Bien
Caroline
Voyage en famille
24 août 2023
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Caroline
Séjour de 2 nuits en août 2023
Réponse de Angie le 30 août 2023
Chère Caroline,Nous apprécions beaucoup vos commentaires concernant votre séjour au Novotel Southampton.Nous sommes absolument un établissement acceptant les animaux domestiques. Cependant, nous avons du personnel travaillant avec nous qui évite les animaux domestiques, mais ils n'abordent pas négativement les animaux car ils ne sont pas à l'aise, mais nous les accueillons à bras ouverts dans l'hôtel.Nous sommes vraiment désolés pour l'inconvénient.SincèrementNovotel Southampton
6/10 Satisfaisant
Michel
Voyage en famille
29 juil. 2022
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Michel
Séjour de 1 nuit en juillet 2022
Réponse de Novotel Southampton le 10 août 2022
Dear Michel,
Thank you for your stay in our hotel. Your constructive comment is important for us to improve our service.
Your comments will be passed onto the relevant departments for review to ensure we continue to improve.
Kind Regards,
Novotel Southampton
10/10 Excellent
Mario
Voyage en famille
7 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mario
Séjour de 1 nuit en janvier 2020
Réponse de Iwona Kowalczyk le 9 janv. 2020
Dear Mario,
Thanks for leaving this review, your feedback is greatly appreciated.
We really hope to welcome you back again soon.
Kind regards
Iwona Kowalczyk
Guest Relations
Novotel Southampton
8/10 Bien
Voyageur vérifié
29 juil. 2019
Voyageur vérifié
Séjour de 1 nuit en juillet 2019
Réponse de Iwona Kowalczyk le 30 juil. 2019
Dear Guest,
Thank you for taking the time to leave this review.
We are so pleased to see that you have enjoyed your stay.
We hope to welcome you again soon.
Kind Regards
Iwona Kowalczyk
Guest relations
Novotel Southampton
8/10 Bien
Geoffrey
31 mai 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Geoffrey
Séjour de 2 nuits en mai 2019
Réponse de Magdalena Baranowska le 31 mai 2019
Dear Geoffrey,
Thank you very much for your feedback.
I am very happy to see that you had pleasant stay with us. I do hope see you once again in near future.
Kind Regards,
Magdalena Baranowska
Guest Relations
Novotel Southampton
10/10 Excellent
Edward, Port Washington
17 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Edward
Séjour de 1 nuit en avril 2024
Réponse de Maëva le 18 avr. 2024
Dear Guest,Thank you for your review. We are pleased you enjoyed your visit with us and hope we have the opportunity to welcome you back again in the future. Kind regards,Maëva LatchoumaninFront desk Team memberNovotel Southampton
6/10 Satisfaisant
James
Voyage en couple
13 avr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements
James
Séjour de 1 nuit en avril 2024
Réponse de Maëva le 18 avr. 2024
Dear GuestThank you for your feedback . We are pleased you enjoyed your visit with us and hope we have the opportunity to welcome you back again in the future. Kind regards,Maëva LatchoumaninFront desk Team MemberNovotel Southampton
6/10 Satisfaisant
kwong
Voyage en famille
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
kwong
Séjour de 2 nuits en avril 2024
Réponse de Clau le 13 avr. 2024
Thank you so much for your feedback, we sincerely apologize for the inconvenience you experienced due to noise disturbances during your recent stay. Ensuring our guests have a comfortable and peaceful experience is of utmost importance to us.We will address this matter with our team to investigate and take necessary steps to improve our soundproofing measures, as well as to minimize disruptions caused by any external factors.We appreciate your understanding and patience in this matter. Should your travels bring you back to our area, we would be grateful for the opportunity to provide you with a much-improved experience.Warm regards,Novotel reception team
10/10 Excellent
Stephen
7 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Stephen
Séjour de 1 nuit en avril 2024
Réponse de Maëva le 9 avr. 2024
Dear Stephen Rumbold,Thank you for your Feedback. We are pleased you enjoyed your visit with us and hope we have the opportunity to welcome you back again in the future. Kind regards,Maëva LatchoumaninFront desk Team MemberNovotel Southampton
10/10 Excellent
Rachel
Voyage en groupe
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rachel
Séjour de 1 nuit en avril 2024
Réponse de Gen le 6 avr. 2024
Thank you for your kind words! We're delighted to hear that you found our staff helpful and enjoyed the comfort of our beds and showers. We strive to provide excellent value for our guests. We look forward to welcoming you back in the future!
8/10 Bien
karen
Voyage en couple
5 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
karen
Séjour de 1 nuit en avril 2024
Réponse de Gen le 6 avr. 2024
Thank you for sharing your positive experience! We're glad you enjoyed our convenient location near the cruise terminal and shopping mall. We apologize for any discomfort caused by the room temperature but are pleased to hear that being able to open the windows helped. We appreciate your feedback and hope to welcome you back again soon!
8/10 Bien
Robert
Voyage en famille
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 3 nuits en mars 2024
Réponse de Maëva le 9 avr. 2024
Dear Robert Stojanov,Thank you for your review. We are pleased you enjoyed your visit with us and hope we have the opportunity to welcome you back again in the future. Kind regards,Maëva LatchoumaninFront desk Team MemberNovotel Southampton
10/10 Excellent
David
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en mars 2024
Réponse de Palmy le 3 avr. 2024
Dear DavidThank you for your positive feedback! We're thrilled to hear that you enjoyed your stay and found our staff fantastic. We hope to welcome you back again soon!
4/10 Médiocre
Jonathan
Voyage en famille avec de jeunes enfants, Voyage en famille
1 avr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Jonathan
Séjour de 1 nuit en mars 2024
Réponse de Gen le 6 avr. 2024
We apologize for the inconveniences you experienced during your stay. We take feedback seriously and will address the issues with noise and facility limitations to improve the guest experience. Regarding safety concerns, we prioritize the well-being of our guests and will take necessary measures to ensure a secure environment. We regret that your experience did not meet expectations and appreciate your feedback.
10/10 Excellent
Karla
22 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Karla
Séjour de 2 nuits en mars 2024
Réponse de Angie le 24 mars 2024
Dear KarlaThank you so much for your delightful feedback! We're thrilled to hear that your experience with us was nothing short of exceptional and that we met or exceeded your expectations. It's our aim to ensure every guest feels valued and comfortable throughout their stay, and we're pleased to know we succeeded in providing you with a good experience.We genuinely appreciate your kind words and look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.
10/10 Excellent
Paul
8 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paul
Séjour de 1 nuit en février 2024
Réponse de Maëva le 10 mars 2024
Thank you for your feedback. We are pleased you enjoyed your visit with us and hope we have the opportunity to welcome you back again in the future. Kind regards,Novotel Southampton
10/10 Excellent
Julie
2 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Julie
Séjour de 1 nuit en mars 2024
Réponse de Angie le 6 mars 2024
Dear Julie,Thank you so much for your kind words! We're delighted to hear that you had an excellent check-in experience during your recent stay with us. Our team works hard to ensure that our guests feel welcomed and have a smooth arrival process, so it's truly rewarding to receive your positive feedback.We appreciate your choice to stay with us
8/10 Bien
Christie
1 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christie
Séjour de 1 nuit en février 2024
Réponse de Angie le 6 mars 2024
Dear Christie,Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a good experience, and it was our pleasure to have you as our guest.We appreciate your feedback and hope to have the opportunity to welcome you back in the future.
8/10 Bien
Connie, Calgary
Voyage en groupe
24 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Connie
Séjour de 1 nuit en février 2024
Réponse de Gen le 5 mars 2024
Dear Guest,Thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that our proximity to the train station and convenient location to Southampton Airport were beneficial for your stay. We apologize for any inconvenience caused by the absence of air conditioning and the noise from the parking lot when the window was open. Your comments are valuable, and we will explore ways to enhance our guests' comfort in these aspects. We appreciate your understanding and hope to welcome you back on your future travels.Best regards,Genevieve AfonsoNovotel Southampton
8/10 Bien
Sharon
Voyage en famille
16 févr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Sharon
Séjour de 1 nuit en février 2024
Réponse de Gen le 5 mars 2024
Dear Guest,Thank you for choosing our hotel and providing your feedback. We appreciate your positive comments on our clean rooms and friendly staff. However, we sincerely apologize for the disappointment regarding the pool and sauna not being adequately heated during your evening visit. For future reference however, there is a sign displayed outside the sauna explaining that the button needs to pressed to take it out of power saving mode and to start getting heated. Your experience is important to us, and we regret any inconvenience caused. We have taken note of your feedback and will address this matter to ensure a more consistent and enjoyable experience for all our guests. We hope to have the opportunity to welcome you back and provide a better experience in the future.Best regards,Genevieve Afonso Novotel Southampton
10/10 Excellent
Julien
10 févr. 2024
Julien
Séjour de 2 nuits en février 2024
Réponse de Gen le 22 mars 2024
Thank you for the 5-star rating! We appreciate your positive feedback and hope to welcome you back to Novotel Southampton again soon.
6/10 Satisfaisant
Suzanne
Voyage en famille
9 févr. 2024
Les points forts : Propreté et personnel et service
Suzanne
Séjour de 1 nuit en février 2024
Réponse de Julia le 10 févr. 2024
Thank you for sharing your feedback with us. We apologise for any inconvenience you experienced with the high-sided shower and the lack of assistance offered. Your comments are valuable, and we will address these issues to ensure a more comfortable experience for all our guests.We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay in the future.
10/10 Excellent
David
Voyage d’affaires
7 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en février 2024
Réponse de Julia le 10 févr. 2024
Thank you for your fantastic review! We're thrilled to hear that our location perfectly suited your needs for visiting the Ocean Cruise terminal and that you found our staff to be friendly and helpful. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another excellent stay in the future.
8/10 Bien
Simon
27 janv. 2024
Simon
Séjour de 2 nuits en janvier 2024
Réponse de Gen le 22 mars 2024
Thank you for the 4-star rating! We appreciate your feedback and hope to exceed your expectations on your next visit to Novotel Southampton.
8/10 Bien
Samantha
Voyage en famille
23 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Samantha
Séjour de 1 nuit en janvier 2024
Réponse de Julia le 10 févr. 2024
We appreciate your feedback and are glad to hear that you had a positive experience overall during your stay. Your insights are invaluable to us as we strive to enhance our guests' experiences.We look forward to welcoming you back and exceeding your expectations in the future.
10/10 Excellent
Lesley
18 janv. 2024
Lesley
Séjour de 1 nuit en janvier 2024
Réponse de Julia le 10 févr. 2024
Thank you so much for your great review and a perfect score! We are absolutely delighted to hear that you had such a wonderful experience during your stay with us. Your satisfaction is our top priority, and we are thrilled that we could exceed your expectations.We sincerely appreciate your kind words and are grateful for your support. It would be our pleasure to welcome you back for another exceptional stay in the future.Warm Regards,
8/10 Bien
Andrew
14 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Andrew
Séjour de 1 nuit en janvier 2024
Réponse de Gen le 15 janv. 2024
Thank you for taking the time to provide feedback about your recent stay. We sincerely apologize for the inconvenience you experienced regarding the bed arrangements. It is disheartening to hear that there was confusion and a language barrier when addressing the issue with our staff.We understand the importance of a comfortable and accurate room setup, and we apologize for any frustration caused. Your feedback is valuable, and we will use it to improve our communication and service processes to ensure a smoother experience for our guests in the future.We appreciate your understanding and hope that, despite this issue, you were able to enjoy the rest of your stay. If there is anything else we can do to make it up to you, please don't hesitate to contact us directly.Thank you for choosing Novotel Southampton.Best regards,Genevieve AfonsoNovotel Southampton
10/10 Excellent
Nevena
Voyage en famille
8 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nevena
Séjour de 1 nuit en janvier 2024
Réponse de ik le 12 févr. 2024
Dear Nevena,Thank you for taking the time to leave this review. We are so pleased to see that you have enjoyed your stay.We hope to welcome you again soon.Kind RegardsIwona KowalczykNovotel Southampton
10/10 Excellent
Ricardo
8 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ricardo
Séjour de 1 nuit en janvier 2024
Réponse de ik le 12 févr. 2024
Dear RicardoThank you for taking the time to leave this review. We are so pleased to see that you have enjoyed your stay.We hope to welcome you again soon.Kind RegardsIwona KowalczykNovotel Southampton
8/10 Bien
Mauro
7 janv. 2024
Mauro
Séjour de 1 nuit en décembre 2023
Réponse de Julia le 10 févr. 2024
Thank you for your feedback. We're pleased to hear that you had a positive experience overall during your stay with us. Your comments are valuable, and we will use them to continue improving our services.We hope to have the opportunity to welcome you back for an even better stay in the future.
4/10 Médiocre
Pari
2 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Pari
Séjour de 2 nuits en décembre 2023
Réponse de Gen le 15 janv. 2024
We sincerely apologize for the challenges you faced during your stay, particularly regarding the communication issues and the time it took to resolve a simple matter. Your experience is not reflective of the level of service we aim to provide, and we deeply regret any offense caused by the way you were spoken to.We take your feedback seriously and will thoroughly investigate the breakdown in communication among our staff. Our goal is to improve our processes to ensure a smoother and more efficient resolution of issues for our guests.We understand the importance of respectful and effective communication, and we are genuinely sorry for any inconvenience this may have caused. If there are specific details you'd like us to address or if there's anything we can do to make amends, please do not hesitate to reach out to us directly.We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive experience in the future.Best regards,Genevieve AfonsoNovotel Southampton
10/10 Excellent
Alastair
1 janv. 2024
Alastair
Séjour de 1 nuit en décembre 2023
Réponse de ik le 12 févr. 2024
Dear AlastairThank you for taking the time to leave this review. We are so pleased to see that you have enjoyed your stay.We hope to welcome you again soon.Kind RegardsIwona KowalczykNovotel Southampton
4/10 Médiocre
Valdirene
Voyage en famille
1 janv. 2024
Les points forts : Équipements
Les points faibles : Personnel et service
Valdirene
Séjour de 2 nuits en décembre 2023
Réponse de ik le 12 févr. 2024
Dear Valdirene,Thank you for taking the time to tell us about your experience at the Novotel Southampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I do hope we can gain your trust back and we will see you once again in the future. Sincerely, Iwona KowalczykNovotel Southampton
10/10 Excellent
Dan
Voyage en famille
31 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dan
Séjour de 2 nuits en décembre 2023
Réponse de ik le 12 févr. 2024
Dear Dan,Thank you for taking the time to leave this review. We are so pleased to see that you have enjoyed your stay.We hope to welcome you again soon.Kind RegardsIwona KowalczykNovotel Southampton
10/10 Excellent
Richard
31 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Richard
Séjour de 1 nuit en décembre 2023
Réponse de ik le 12 févr. 2024
Dear RichardThank you for taking the time to leave this review. We are so pleased to see that you have enjoyed your stay.We hope to welcome you again soon.Kind RegardsIwona KowalczykNovotel Southampton
10/10 Excellent
Sarah
Voyage en famille
31 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay, if a bit warm!
Sarah
Séjour de 1 nuit en décembre 2023
Réponse de Gen le 15 janv. 2024
Thank you for your positive feedback. We're glad you enjoyed the great service, spacious room, and amenities. We appreciate your input about the sofa bed and room temperature. It's fantastic to hear you'd consider coming again. We'll share your comments with our staff. Looking forward to welcoming you back.Best regards,Genevieve AfonsoNovotel Southampton
8/10 Bien
deirdre
27 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
deirdre
Séjour de 1 nuit en novembre 2023
Réponse de ik le 12 févr. 2024
Dear Deirdre,Thank you for taking the time to leave this review. We are so pleased to see that you have enjoyed your stay.We hope to welcome you again soon.Kind RegardsIwona KowalczykNovotel Southampton
10/10 Excellent
Jordan
27 déc. 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Good stay
Jordan
Séjour de 1 nuit en décembre 2023
Réponse de ik le 12 févr. 2024
Dear Jordan,Thank you for taking the time to leave this review. We are so pleased to see that you have enjoyed your stay.We hope to welcome you again soon.Kind RegardsIwona KowalczykNovotel Southampton
6/10 Satisfaisant
Yossi
Voyage en famille
26 déc. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Yossi
Séjour de 2 nuits en décembre 2023
Réponse de ik le 12 févr. 2024
Dear Yossi,Thank you for taking the time to tell us about your experience at the Novotel Southampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I do hope we can gain your trust back and we will see you once again in the future. Sincerely, Iwona KowalczykNovotel Southampton
6/10 Satisfaisant
Satya
Voyage en famille
24 déc. 2023
Satya
Séjour de 2 nuits en décembre 2023
Réponse de ik le 12 févr. 2024
Dear SatyaThank you for taking the time to tell us about your experience at the Novotel Southampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I do hope we can gain your trust back and we will see you once again in the future. Sincerely, Iwona KowalczykNovotel Southampton
8/10 Bien
Thomas
Voyage en famille
22 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thomas
Séjour de 1 nuit en décembre 2023
Réponse de Gen le 23 déc. 2023
Thank you for your positive feedback! We're delighted to hear you enjoyed your stay at Novotel Southampton, appreciating the comfortable room and the pleasant swimming pool. We apologize for any inconvenience caused by the feathered pillows and appreciate your suggestion to bring your own next time. We look forward to welcoming you back for another enjoyable experience.
2/10 Horrible
Ian
18 déc. 2023
Ian
Séjour de 1 nuit en décembre 2023
Réponse de ik le 12 févr. 2024
Dear Ian,Thank you for taking the time to tell us about your experience at the Novotel Southampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I do hope we can gain your trust back and we will see you once again in the future. Sincerely, Iwona KowalczykNovotel Southampton
10/10 Excellent
Philip
17 déc. 2023
Philip
Séjour de 1 nuit en décembre 2023
Réponse de Angie le 21 déc. 2023
Thank you for your feedback. we are glad to hear you enjoyed your stay with us we hope to see you soon
10/10 Excellent
Anthony
Voyage d’affaires
10 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Anthony
Séjour de 2 nuits en décembre 2023
Réponse de ik le 22 déc. 2023
Dear AnthonyThank you for taking the time to leave this review. We are so pleased to see that you have enjoyed your stay.We hope to welcome you again soon.Kind RegardsIwona KowalczykNovotel Southampton
4/10 Médiocre
Melodi
Voyage en famille
8 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Melodi
Séjour de 1 nuit en octobre 2023
Réponse de Angie le 21 déc. 2023
Thank you for taking the time to write to us. we are very sorry that you had to go through this we apologize and we would work on striving to be better
2/10 Horrible
Voyageur vérifié
5 déc. 2023
Les points faibles : Confort de la chambre
Not good
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de Angie le 21 déc. 2023
Thank you for taking the time to write to us. we do apologize that the experience made you feel this way we always strive for excellent customer service and we are very sorry we didn't make your stay good. We will improve ourselves and work on your feedback.
4/10 Médiocre
Emma Louise
2 déc. 2023
Emma Louise
Séjour de 1 nuit en décembre 2023
8/10 Bien
Mark
30 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mid week treat
Mark
Séjour de 1 nuit en novembre 2023
Réponse de Gen le 4 déc. 2023
Thank you for sharing your positive experience! We're delighted to hear that your first stay was enjoyable and that you found the booking process easy, encountered friendly staff, and appreciated the convenient location. It's great to know that you found the parking at 10 for 24 hours to be good value. We look forward to welcoming you again for future stays. If you have any further feedback or if there's anything specific you enjoyed, feel free to share. Safe travels!
10/10 Excellent
Laura
28 nov. 2023
Laura
Séjour de 1 nuit en novembre 2023
Réponse de Angie le 21 déc. 2023
Thank you for your feedback we are glad you enjoyed your stay we hope to see you soon