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Avis sur Homewood Suites by Hilton Allentown-Bethlehem Airport

3 out of 5
Homewood Suites by Hilton Allentown-Bethlehem Airport
2031 Avenue C, Bethlehem, PA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 415 avis sur 764." "
Note des voyageurs de 8 (Bien), d’après 192 avis sur 764." "
Note des voyageurs de 6 (Satisfaisant), d’après 71 avis sur 764." "
Note des voyageurs de 4 (Médiocre), d’après 34 avis sur 764." "
Note des voyageurs de 2 (Horrible), d’après 52 avis sur 764." "

8,6/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon rapport qualité prix, plusieurs restaurants à proximité.
Séjour de 1 nuit en mai 2018
Réponse de Eric H le 11 juin 2018
Thanks!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon lieu de repos
Tout ce qu'il faut pour se sentir presque chez soi

10/10 Excellent

Noel

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great check in experience. Spoke to front desk over the phone to make some adjustments without any issues. We will be using Homewood more often for our guests.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 11 avr. 2024
Noel, we're thrilled to hear about your excellent experience at Homewood Suites by Hilton Allentown-Bethlehem Airport. It's wonderful to know our front desk was able to assist you easily over the phone. We're looking forward for your frequent visits and continual opportunity to serve your guests.

10/10 Excellent

Michael

Les points forts : Propreté
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 5 mars 2024
Michael, we're thrilled to know that your stay at Homewood Suites by Hilton Allentown-Bethlehem Airport delivered the experience you were hoping for! We value your support and appreciate you choosing us for your travels. We eagerly look forward to your next visit!

2/10 Horrible

Amy

Séjour de 1 nuit en février 2024
Réponse de Customer Service le 21 mars 2024
We appreciate your feedback, Amy.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

2/10 Horrible

Samantha

Voyage en famille
Les points forts : Personnel et service
We weren’t given our requested room type and didn’t have enough beds or blankets in the room. We were kept awake until extremely late by noisy neighbors and staff slamming the laundry door next to our room every 2 minutes. Complained multiple times and asked for a room swap, but they were full.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 19 févr. 2024
Samantha, we deeply regret to learn about the unfortunate experience you faced concerning your room allocation and disruption from noise. Our team strives to offer the best possible stay, and your comfort is pivotal to us. We assure you that we take concerns such as yours seriously and use them as a way to refine our approach. We hope for another chance to host you in the future to provide an improved experience.

8/10 Bien

Richard Eric

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good size room, we booked the king 1 bedroom with a pull out couch. The bedroom had a door to close off the living room and kitchen. Kitchen supplies were sparse but doable for my family of four. Dated but clean hotel. Great shower pressure.
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 18 févr. 2024
Richard, it's terrific to hear that the spacious room and efficient layout at Homewood Suites by Hilton Allentown-Bethlehem Airport met your expectations. We're glad the cleanliness and great pressure in the shower added value to your stay. We acknowledge your feedback on the kitchen supplies and the overall aesthetics. Your comments help us in our continuous pursuit of improving our guest experience. We're looking forward to welcoming you and your family back for another enjoyable stay.

8/10 Bien

richard

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Well maintained hotel. Nice room comfy beds and nice staff.
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 6 févr. 2024
Richard, thanks for sharing your impressions of Homewood Suites by Hilton Allentown-Bethlehem Airport. It's heartening to hear that you appreciated our well-kept premises, comfortable rooms, cozy beddings and accommodating team members. We hope to see you return in the future for more enjoyable stays.

10/10 Excellent

Jalieska

Les points forts : Infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 5 févr. 2024
Jalieska, thanks for sharing your succinct yet positive feedback. It's wonderful to hear that Homewood Suites by Hilton Allentown-Bethlehem Airport met your expectations. We look forward to providing the same quality experience on your next visit. Safe travels.

10/10 Excellent

Fernando

Les points forts : Propreté
Séjour de 1 nuit en janvier 2024
Réponse de Melanie le 1 févr. 2024
Thank you!

8/10 Bien

Jeffrey, Reston

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel has been a favorite of ours in the area for a long time. Has always been very nice with great rooms/space and clean and quiet. Lately the hotel could use some TLC as some upgrades and repairs would go long way. Staffing and setup of the free breakfast has not kept up to previous standards, though I would still recommend the hotel.
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Team le 1 févr. 2024
Thank you for your review! We appreciate your feedback and take your comments very seriously! We hope to see you again soon!

2/10 Horrible

richard

Séjour de 1 nuit en janvier 2024
Réponse de Hotel Team le 1 févr. 2024
We do apologize it appears you didn't enjoy your stay! Please reach out to us directly so that we can try to rectify this for you!

10/10 Excellent

Noel

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Melanie le 1 févr. 2024
Thank you!

8/10 Bien

VICTOR R

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Melanie le 1 févr. 2024
Thank you!

10/10 Excellent

Marisa

Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 3 févr. 2024
Thanks for the perfect rating, Marisa!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Homewood Suites by Hilton Allentown-Bethlehem Airport.Have a wonderful day!

2/10 Horrible

Sean

Séjour de 1 nuit en janvier 2024
Réponse de Hotel Team le 1 févr. 2024
We do apologize it appears you didn't enjoy your stay! Please reach out to us directly so that we can try to rectify this for you!

10/10 Excellent

LILI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Melanie le 1 févr. 2024
Thank you!

10/10 Excellent

Karen

Les points forts : Personnel et service
Séjour de 2 nuits en décembre 2023
Réponse de Melanie le 1 févr. 2024
Thank you!

6/10 Satisfaisant

MD

Les points forts : Propreté, personnel et service, équipements
Hotel was nice and the free breakfast was a great feature. The 2nd door key didn’t work despite being rebooted… and happened to our friends too. Other than that, this is perfect for a short stay
Séjour de 2 nuits en décembre 2023
Réponse de Melanie le 18 déc. 2023
Thank you for staying with us! We are getting a new key system January 2nd! Come back and see us again soon!

10/10 Excellent

Lorraine

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean place,staff was attentive and friendly especially breakfast staff Room was large Long walk to elevator wish it was closer next time we'll request a room closer
Séjour de 2 nuits en décembre 2023
Réponse de Melanie le 18 déc. 2023
Thank you for staying with us! We can't wait to Welcome you Home Again!

10/10 Excellent

Theresa

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Melanie le 18 déc. 2023
Thank you for staying with us! We can't wait to Welcome You Home Again Soon!

6/10 Satisfaisant

Samantha

Voyage en famille
Les points forts : Personnel et service
The property could use some updating and could have been a little cleaner. The staff was friendly and the welcome reception they have on Wednesday night was nice.
Séjour de 3 nuits en décembre 2023
Réponse de Hotel Team le 18 déc. 2023
Thank you for staying with us! We hope you enjoyed your stay!

6/10 Satisfaisant

Kelly

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Travel
Both coffee containers are emoty for the 830 breakfast. Carpet hallways are dirty. No toilet paper in the lobby bathrooms. Staff made aware and immediately tried to correct the situations
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Team le 18 déc. 2023
Thank you for staying with us! We are terribly sorry for the inconveniences you experienced, although thankful the team tried to correct the situations immediately. We do hope you come back to see us again soon!

10/10 Excellent

Jane

Voyage en famille
Séjour de 1 nuit en décembre 2023
Réponse de Melanie le 18 déc. 2023
Thank you for your review! We look forward to Welcoming You Home Again Soon!

2/10 Horrible

John

Séjour de 2 nuits en décembre 2023
Réponse de Hotel Team le 18 déc. 2023
Thank you for your review. We would appreciate the opportunity to learn more about your experience. Please reach out to us privately to discuss.

4/10 Médiocre

Nina, Somerville

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Overall my experience it was very average and I would not recommend this hotel to any of my associates. I also would like to say that the breakfast was unsatisfactory.
Séjour de 4 nuits en novembre 2023
Réponse de Assistant General Manager le 5 déc. 2023
Hello Nina,I apologize for the unsatisfactory experience you had here during your stay. & the issues noted will be addressed with the appropriate staff. Thank you for your feedback to help us grow as a team.

10/10 Excellent

Victoria

Voyage en famille
The staff were amazing, the suite was extremely nice. The only con was the noise at night ( cars racing, loud music from cars parked behind the strip mall adjacent to the hotel). The breakfast was very good. I would definitely book again to visit family in the area.
Séjour de 4 nuits en novembre 2023
Réponse de Melanie le 18 déc. 2023
Thank you for staying with us! We hope you enjoyed your stay!

10/10 Excellent

Bruce

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Assistant General Manager le 22 nov. 2023
Thank you so much.

10/10 Excellent

Lauren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Assistant General Manager le 22 nov. 2023
Thank you for the positive feedback!

6/10 Satisfaisant

Christina

Séjour de 1 nuit en octobre 2023
Réponse de Assistant General Manager le 22 nov. 2023
Thank you for the feedback.

10/10 Excellent

Naylani

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great spot lots to do
Séjour de 1 nuit en octobre 2023
Réponse de Assistant General Manager le 17 oct. 2023
Thank you so much for the positive feedback.

8/10 Bien

Patrice

Séjour de 2 nuits en octobre 2023
Réponse de Melanie le 6 nov. 2023
Thank you!

10/10 Excellent

Glenn

Séjour de 1 nuit en septembre 2023
Réponse de Assistant General Manager le 31 oct. 2023
Thank you so much for the positive rating!

8/10 Bien

anthony

Voyage en couple
Les points forts : Équipements
Room card keys kept on failing. Had to o replace the cards twice. Not good.
Séjour de 2 nuits en septembre 2023
Réponse de Assistant General Manager le 12 oct. 2023
We are so sorry you experienced key issues. We hope you return for a better experience.

6/10 Satisfaisant

TRUDY, Chesterfield

Séjour de 1 nuit en septembre 2023
Réponse de Assistant General Manager le 12 oct. 2023
Thank you for the rating!

8/10 Bien

Virginia

Séjour de 1 nuit en septembre 2023
Réponse de Assistant General Manager le 12 oct. 2023
Thank you for the rating!

10/10 Excellent

Susan

Séjour de 1 nuit en septembre 2023
Réponse de Assistant General Manager le 12 oct. 2023
Thank you for the rating!

10/10 Excellent

Jonathon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was clean and quiet. Occasional air planes from the nearby airport but it was hardly noticeable.
Séjour de 1 nuit en septembre 2023
Réponse de Assistant General Manager le 12 oct. 2023
Thank you so much for the positive feedback. We hope to see you again!

8/10 Bien

Joanne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were friendly and the people who stayed there were friendly as well! The only thing to complain was the malfunction of the carbon monoxide detector... we heard the alarm as we arrived and the front desk staff was trying to fix it... it ran off as an "error"... could be a false-positive alarm but the front desk staff had to check if it was a true-positive or false-positive alarm so it took us a little while to check in... got to have that fixed!
Séjour de 2 nuits en septembre 2023
Réponse de Assistant General Manager le 12 oct. 2023
We appreciate the feedback and hope you return soon!

10/10 Excellent

Sharon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very peaceful
Séjour de 4 nuits en août 2023
Réponse de Assistant General Manager le 12 oct. 2023
Thank you so much for the positive feedback.

8/10 Bien

Jacob

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a great stay. Staff was friendly and helpful, and despite a few minor cosmetic issues in our room (inside door handle fell off, towel hook fell off wall, security cards were hit or miss in some areas), the space was clean and very comfortable for our weekend stay. Common areas were well-lit and inviting, and the breakfast was good. Proximity to Wegmans was an added bonus!
Réponse de Assistant General Manager le 12 oct. 2023
Thank you so much for the feedback. We do hope you return soon!

8/10 Bien

Herbert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pleasant stay
We booked a 4 night stay at this hotel for a family of 4. Our room was clean. The sheets and towels were clean. The kitchen had the utensils needed for cooking. The toiletries were in those " attached to the wall refillable pumps' that were eco-friendly. Front desk was very accommodating as to our questions and requests for iron, extra towels and toilet paper. Shout out to Nick and Tianali who were very friendly and helpful. Breakfast was okay, the usual hotel food fare. Dining area is very well maintained and clean. Indoor pool was fine as well, and the deepest height is 4 feet 6 inches, which was very convenient for my children who are non-swimmers! The only issue we had was the spotty WiFi connection at times and our newly issued key cards did not work. But was easily resolved by front desk. Overall, very good stay at this hotel!
Séjour de 1 nuit en août 2023
Réponse de Assistant General Manager le 12 oct. 2023
Thank you so much for the positive feedback. We are glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Violeta

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ok
Séjour de 4 nuits en août 2023
Réponse de Assistant General Manager le 12 oct. 2023
Thank you so much for your feedback.

8/10 Bien

Bonnie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The staff was great but we had no forks in our room, a broken glass in our dishwasher and I was surprised to find no hair dryer in our room
Séjour de 1 nuit en août 2023

2/10 Horrible

Sajjad

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible experience ever
We went to PA to celebrate my son’s birthday. We had fun outside that hotel. Staying at that hotel was nightmare for us. Beginning with their room keys. Keys never worked at any of their doors. Had to make millions trips to front desk to change keys. They kept saying IT issues. Did not get a single house keeping service over our stay even though we requested for it. Also requested for extra duvet because there was none in the room. Had to go and grab it myself. Front desk employee Nick was rude enough. Working in Hilton property they need to be little bit more friendly but being rude isn’t acceptable from hotel employee. Breakfast wasn’t bad
Séjour de 3 nuits en juillet 2023

8/10 Bien

Amy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We stayed in the two bedroom suite. It was convenient for our family of six. We used the barbecue grill, the pool and had breakfast. The breakfast was plentiful but the staff seemed to want to clean it up early. In the end they brought it back out. The barbecue grill was adequate. One did not work at all and the other one only lit in the back but we were able to cook our food. The two bedrooms was not equipped for people who actually wanted to use the kitchen. There were no cooking utensils or serving utensils, silverware for three, dishes for four, glasses for three. But after a phone call they brought us more. Fortunately I had prepared all my food ahead of time so I didn't need a sharp knife or a pan. Overall it was a nice day. The rooms are pretty nice for the price.
Séjour de 2 nuits en juillet 2023

8/10 Bien

Richard

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The hotel is clean and safe. Only issue was key card was so hard to opening door.
Séjour de 1 nuit en juillet 2023

4/10 Médiocre

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2023

10/10 Excellent

Lashica

Les points forts : Propreté
Fkutiu

2/10 Horrible

Eduardo

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
No a Hilton
So hard to believe that I was in a Hilton hotel. The bathroom was disgusting, mold in the bathtub and towels hangers were looser from the wall. Spider webs on the night stand. Bedding set for the sofabed was very smelly. I didn't leave the hotel because it was closed to midnight and I have to take a flight next day early in the morning. We are Hilton honors clients and we paid $265.00 for a motel . That is the way I see it. In the morning desk person asked how was my experience I tried to tell her and she say we are working on that. Very disappointed.
Séjour de 1 nuit en juin 2023