Restaurant

Avis sur Holiday Inn Alexandria, an IHG Hotel

3 out of 5
Holiday Inn Alexandria, an IHG Hotel
5637 Highway 29 South, Alexandria, MN

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 121 avis sur 348." "
Note des voyageurs de 8 (Bien), d’après 115 avis sur 348." "
Note des voyageurs de 6 (Satisfaisant), d’après 56 avis sur 348." "
Note des voyageurs de 4 (Médiocre), d’après 34 avis sur 348." "
Note des voyageurs de 2 (Horrible), d’après 22 avis sur 348." "

7,8/10

Propreté

8,2/10

Personnel et service

7,4/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 Bien

Mary

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cery clean a d respectful
Séjour de 2 nuits en mars 2024
Réponse de Karen le 27 mars 2024
Thank you for choosing to stay with us!

8/10 Bien

Heather

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
A lot of the games were out of order. The vending machine at the front shorted us change & gave us $4.60 in dimes. The heat in our room didnt work. But otherwise, everything else was good.
Séjour de 1 nuit en mars 2024
Réponse de Karen le 19 mars 2024
Thank you for alerting us to the issues that occurred during your stay. We appreciate you choosing to stay with us!

8/10 Bien

Rance

Voyage en couple
Older property, very long walk from lobby to room, restaurant/ bar but it is nice
Séjour de 1 nuit en mars 2024
Réponse de Karen le 19 mars 2024
Thank you so much for choosing to stay with us!

6/10 Satisfaisant

Jennifer

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Karen le 12 mars 2024
Looks like we didn't meet your expectations. Please contact me, if you would like to discuss.Thank you!

10/10 Excellent

Nathan

Séjour de 1 nuit en février 2024
Réponse de Karen le 27 mars 2024
We appreciate you choosing to stay with us!

2/10 Horrible

Matthew

Voyage en famille
Les points faibles : Propreté et équipements
Nothing
Séjour de 2 nuits en février 2024
Réponse de Karen le 26 févr. 2024
I apologize for not meeting your expectations. Please feel free to call me at the hotel if you would like to discuss.

6/10 Satisfaisant

Kari

Voyage en famille
Les points forts : Propreté et personnel et service
It was a good stay but the restaurant was terrible. No one served our table until we walked around to find all the servers talking ina corner together. We got cold food and they rang up the tab incorrectly in an over charge. They did rectify the over charged after we questioned it. I’d stay at the hotel again but never eat in their restaurant.
Séjour de 1 nuit en février 2024
Réponse de Karen le 5 févr. 2024
I apologize for your experience. I am glad they corrected the error, but assure you that was not a normal occurrence for our property. I hope you will give us another opportunity to have you as our guest.

6/10 Satisfaisant

Nichole

Séjour de 1 nuit en février 2024
Réponse de Karen le 26 févr. 2024
Sorry we did not meet your expectations, please contact me if you would like to discuss.

6/10 Satisfaisant

Eric

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Staff was friendly, entry way looked nice, but rooms were incredibly outdated. Very shoddy electrical work throughout, peeling paint, disgusting grout. Pretty poor quality for a holiday inn at $200/night.
Séjour de 1 nuit en janvier 2024
Réponse de Karen le 14 janv. 2024
Thank you for your comments. We are in process of renovations. Hopefully you will give us another opportunity to be our guests in the future.

4/10 Médiocre

Natasha

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements
Séjour de 1 nuit en décembre 2023
Réponse de Karen le 28 déc. 2023
Looks like we didn't meet your expectations. If you would like to discuss, please contact me at the hotel.Thank you.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Karen le 15 déc. 2023
Thank you for the 5 stars! We appreciate you choosing to stay with us!

10/10 Excellent

Mary

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Even though renovations were happening, it was a peaceful time.
Séjour de 1 nuit en novembre 2023
Réponse de Karen le 21 nov. 2023
Thank you for staying with us. We are glad you enjoyed your time with us!

10/10 Excellent

Laurie, South Haven

Séjour de 1 nuit en novembre 2023
Réponse de Karen le 15 déc. 2023
Thank you so much for your score! Travel Safe.

10/10 Excellent

Jonathan

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Karen le 30 oct. 2023
Thank you for choosing to stay with us! Glad you enjoyed your stay.

10/10 Excellent

Gayle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2023
Réponse de Karen le 28 oct. 2023
Thank you. We are glad you enjoyed your stay!

8/10 Bien

Carol

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My only complaint is every one of us paid a different rate and also where the toilet placement in the bathroom is very awkward. There were 7 us was crazy . Restaurant bar was excellent!
Séjour de 1 nuit en octobre 2023
Réponse de Karen le 23 oct. 2023
We appreciate you choosing to stay with us. Our rates can vary depending on style of room and date of booking. If you would like to discuss, please contact me.Thank you,Karen

6/10 Satisfaisant

Tess

Breakfast was horrible
Séjour de 1 nuit en octobre 2023
Réponse de Karen le 23 oct. 2023
I am so sorry to hear. We appreciate the comment so we can investigate.I hope you will give us another opportunity to have you as our guest.

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
Basic
Kinda expensive for just the basics. But everything was clean and the bar was neat.
Séjour de 1 nuit en septembre 2023
Réponse de Karen le 24 sept. 2023
Thank you for your comments. We do comparison shop and feel we are quite competitive for our area, but will pass on the information.

10/10 Excellent

Kathy

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My stay was great comfortable bed nice clean room and bathroom
Séjour de 1 nuit en septembre 2023
Réponse de Karen le 21 sept. 2023
Thank you!

6/10 Satisfaisant

Jenny

Voyage en groupe
Les points faibles : Propreté
Busy with it being the winery’s annual Grape Stomp festival. Average stay. Our room was 2nd floor pool side and noisy with loud music and people until after 11pm. Bathroom not very clean. Decent beds and pillows. On site restaurant busy and staff overwhelmed.
Séjour de 1 nuit en septembre 2023
Réponse de Karen le 17 sept. 2023
Thank you for staying with us. I will follow up with the appropriate staff with the listed concerns. Thank you for your input.

10/10 Excellent

Darcy

Séjour de 1 nuit en septembre 2023
Réponse de Karen le 11 sept. 2023
Glad you enjoyed your stay!Thank you,

8/10 Bien

Shannon

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en septembre 2023
Réponse de Karen le 11 sept. 2023
Thank you for choosing to stay with us!

4/10 Médiocre

Emil

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
Hallways are depressing Should have complimentary breakfast.
Séjour de 1 nuit en août 2023
Réponse de Karen le 20 août 2023
I apologize for not meeting your expectations. If you would like to discuss, please contact me at the hotel.Thank you

4/10 Médiocre

Kathy

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk staff were rude, unhelpful & had an attitude. The rooms are old & musty smelling & in need of complete updating. There is no elevator to the second floor, so guests have to drag suitcases up & down the stairs. The pillows all smelled like body odor & were lumpy & gross. I went and bought new pillows and left them when we checked out rather than use theirs.
Séjour de 4 nuits en août 2023
Réponse de karen le 11 août 2023
I apologize for your experience. If you would like to discuss, please contact me at the hotel. Thank you.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I booked thru hotels.com and desk attendant could not find the booking. Gave me a number to call after waiting on hold for quite some time the booking was discovered by the attendant. Once getting into the room it was questionable if the room had even been cleaned after finding a soda bottle of chewing Tabaco spit next to the bed. Ate at the restaurant and has terrible service. I think our server forgot about us. Finally dropped off the salads and hot food together and disappeared again for the remainder of the meal except to bring the bill. Not impressed and will not go back to this hotel
Séjour de 2 nuits en juillet 2023
Réponse de Karen le 31 juil. 2023
I apologize for your experience. This is certainly not acceptable or a normal experience. If you would like to speak to us, please contact Karen or Laurie at the hotel.Thank you.

8/10 Bien

Carol Ann

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy property access from highway.
Séjour de 1 nuit en juillet 2023
Réponse de Karen le 15 juil. 2023
Thank you for staying with us!

6/10 Satisfaisant

Paul

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The property did not receive payment from orbitz until after check in. Had to pay twice for two rooms and be on phone at 11pm to straighten out. Still do not know if it’s correct.
Séjour de 4 nuits en juillet 2023
Réponse de Karen le 13 juil. 2023
I apologize for any issues upon arrival. I have confirmed the Orbitz booking was hotel collect from guest. If you would like to confirm the receipt, please contact me at the hotel. Thank you,

6/10 Satisfaisant

lee

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Liked the location and friendliness of employees. Didn't like the price or bathroom.
Séjour de 1 nuit en juillet 2023
Réponse de Karen le 12 juil. 2023
I apologize for not meeting your expectations. If you would like to discuss, please contact me at the hotel.

6/10 Satisfaisant

Christian

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We could hear the room next to us open and close their door all night. Very frustrating.
Séjour de 3 nuits en juillet 2023
Réponse de Karen le 6 juil. 2023
I apologize for not meeting your expectations. If you would like to speak to me directly, please contact me at the hotel. Thank you.

10/10 Excellent

Emily

Séjour de 3 nuits en juillet 2023
Réponse de Karen le 31 juil. 2023
Thank you for the 5 stars!

8/10 Bien

Marisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Super clean, nice staff, restaurant at the hotel is good. Pool view room noisy with kids at the pool until 11 and up and at it again at 8 am, but preferred that noise to traffic noise.
Séjour de 3 nuits en juin 2023
Réponse de Karen le 5 juil. 2023
Thank you for staying with us!

10/10 Excellent

David

Séjour de 2 nuits en juillet 2023
Réponse de Karen le 25 juil. 2023
Thank you for staying with us!

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté et personnel et service
Absolutely not
We stayed here for the State Trap Shooting competition and paid WAY too much for what this hotel is worth. Checked in and there was hair all over the bathroom floor, only a 1/4 roll of toilet paper, the microwave didn't work (wouldn't turn) and found blood on our comforter that was NOT from us as we didn't even sleep on that side of the bed. I almost threw up. To top the cherry, we went to the attached restuarant/bar where the bartender honestly had no idea what she was doing, asked over and over again what we wanted and than came back and asked again. When getting the tab, she had no idea what we had as she didn't start one. Seen this with multiple different guests in the restaurant. I am aboslutely positive that place lost money in just tabs alone, not to mention they closed at 9pm when online it said 10pm and the bar had many guests in there and the hotel was full due to the tournament. Don't waste your time staying here - there are much nicer places to stay and not have a terrible experience.
Séjour de 1 nuit en juin 2023
Réponse de Karen le 21 juin 2023
I apologize for your experience. If you would like to discuss, please call me at the hotel. Thank you.

10/10 Excellent

Dayna

Séjour de 1 nuit en juin 2023
Réponse de Karen le 5 juil. 2023
Thank you for staying with us!

10/10 Excellent

Jayne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very friendly staff
Séjour de 1 nuit en mai 2023
Réponse de Karen le 29 mai 2023
Thank you for your kind comment! We appreciate you choosing to stay with us.

4/10 Médiocre

Michael

Bathroom door was a sliding barn door that didn't lock and opened slowly on its own. Listened to someone's dog barking and notified front counter, but didn't get resolved for quite awhile
Séjour de 1 nuit en mai 2023
Réponse de Karen le 16 mai 2023
Good MorningI apologize for not meeting your expectations. I will investigate items mentioned to resolve and offer better training. I hope you will give us another opportunity to have you as our guest. Thank you.

2/10 Horrible

Andrew

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Under construction. Debris and materials everywhere. And the construction crew 30 guys are lodging at the hotel (on a weekend). So the pool area was not family friendly.
Séjour de 1 nuit en mai 2023
Réponse de Karen le 16 mai 2023
I apologize for not meeting your expectation. If you would like to speak to me directly, please contact me at the hotel. Thank you.

10/10 Excellent

ERIK

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Desk staff is amazing. Went above and beyond when I had difficulty working with the deplorable Travelocity staff. Hats off to the amazing staff at the Alexandria Holiday Inn!!!
Réponse de Karen le 16 mai 2023
Great to hear! Glad everything worked out. Hope to see you again.Thank you.

6/10 Satisfaisant

Andrew

Voyage d’affaires
Les points forts : Personnel et service
Very noisy
Séjour de 1 nuit en mai 2023
Réponse de Karen le 12 mai 2023
I apologize for not meeting your expectations. Please do not hesitate to contact our front desk and we will try to resolve ASAP.If you would like to speak to me, please reply to this email or contact me at the hotel. Thank you.

4/10 Médiocre

Laura Glass

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The bed and pillows were very nice. Halls and stairways smelled bad.
Séjour de 2 nuits en mai 2023
Réponse de Karen le 16 mai 2023
Thank you for choosing to stay with us. We are investigating the reported odor. I hope you will give us another opportunity to have you as our guest.

10/10 Excellent

Cruz, Yakima

Les points forts : Personnel et service
Séjour de 1 nuit en mai 2023
Réponse de Karen le 10 mai 2023
Thank you for the 5!

10/10 Excellent

Jacqueline

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de Karen le 24 avr. 2023
We are very happy that you enjoyed your stay!Thank you.

8/10 Bien

Davina

Voyage en groupe
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Went on a very busy weekend. Was unable to use thw pool or hot tub area. It was so busy
Séjour de 3 nuits en mars 2023
Réponse de Karen le 31 mars 2023
Thank you for choosing to stay with us. I hope you will give us another opportunity to have you as our guest so you can enjoy all of the ammentities.

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient, close to Freeway.
Séjour de 1 nuit en mars 2023
Réponse de Karen le 27 mars 2023
Thank you for the 5 stars!

10/10 Excellent

Candice

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2023
Réponse de Karen le 20 avr. 2023
Thank you for your 5 out of 5. Sorry for the delayed response.

2/10 Horrible

Mark

Séjour de 1 nuit en mars 2023

6/10 Satisfaisant

jennifer

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Fun pool area, great breakfast buffet. But hallways and stairwells are a bit run down. No elevators? And it was confusing trying to locate our room.
Séjour de 1 nuit en mars 2023
Réponse de Karen le 13 mars 2023
Thank you for your comments. We do have some changes coming soon. We hope that you will give us another opportunity.

8/10 Bien

Raquel

Séjour de 1 nuit en mars 2023
Réponse de Karen le 31 mars 2023
Thank you for staying with us!

10/10 Excellent

April, York

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice. Restaurant connected is amazing.
Séjour de 1 nuit en mars 2023
Réponse de Karen le 7 mars 2023
Thank you for choosing to stay with us!

8/10 Bien

Bret

Séjour de 1 nuit en février 2023
Réponse de Karen le 7 mars 2023
Thank you for choosing to stay with us. We hope to see you again.