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Avis sur Mercure Albury

4 out of 5
Mercure Albury
579 Olive Street, Albury, NSW

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 502 avis sur 999." "
Note des voyageurs de 8 (Bien), d’après 391 avis sur 999." "
Note des voyageurs de 6 (Satisfaisant), d’après 74 avis sur 999." "
Note des voyageurs de 4 (Médiocre), d’après 20 avis sur 999." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 999." "

9,0/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

Clive

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
easy to park, clean and nice area
Séjour de 1 nuit en mars 2024

8/10 Bien

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice property prob needs showers toilet area revamped
Séjour de 1 nuit en mars 2024

2/10 Horrible

Amar

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not good customer service
Séjour de 1 nuit en mars 2024

8/10 Bien

Sharon, Taylors Lakes

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The property location is very central location to all shopping and restaurants which were just a short walk away. Restaurant was good and reasonably priced. Lots of of street parking. Staff were not so friendly and kept stuffing up our room key access, which we had to keep resetting as it didn't work which was quite annoying. Water pressure was very poor and outdated shower head. Would recommend.
Séjour de 2 nuits en décembre 2023

6/10 Satisfaisant

Sylvia

Voyage en famille
Les points forts : Propreté et personnel et service
It’s ok
Very average hotel, it’s bit old and outdated. For one night stay to break up the long trip was ok. Probably wouldn’t stay there for longer.
Séjour de 1 nuit en décembre 2023

8/10 Bien

Samantha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good stay
Comfortable stay in a great location
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Frank

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It's fine. Been coming here on and off for many years
Séjour de 1 nuit en décembre 2023

8/10 Bien

alicia

Les points forts : Personnel et service
The pool looked inviting on the internet but when we arrived to go for a swim the water was clear but it was covered in leaves and flowers so didn’t want to swim in it
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Stuart

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

Amy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly and helpful staff. Overall a nice stay. Convenient to shops and restaurants. Food at Mercure was overpriced for the quantity and quality.
Séjour de 9 nuits en novembre 2023

2/10 Horrible

jilson

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 4 nuits en décembre 2023

8/10 Bien

Heidi

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
overnight stay for work trip. clean and friendly staff
Séjour de 1 nuit en novembre 2023

10/10 Excellent

NEIL

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely big rooms with very comfy king size bed and front desk receptionists was lovely and very helpful, club across the road with good meals,will stay again
Séjour de 2 nuits en novembre 2023

6/10 Satisfaisant

jason

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Tired needs a reno.
The building is tired and dated. The lift is from the 80s. Rooms are lack luster and a bit dusty. The grander more expensive rooms are actually more in need of work than the cheaper rooms. Im not sure this place is great value for money. Quite expensive considering what you get. Old tvs as well. Who built the toilet bowls so close to the wall? The staff however were FANTASTIC, always friendly and well groomed. Cleaning staff were very friendly also. The management team went out of thier way to make me feel welcomed and respected., they deserve to be working in a nicer hotel.
Séjour de 4 nuits en novembre 2023

8/10 Bien

Cameron

Séjour de 2 nuits en novembre 2023

10/10 Excellent

David and Jean

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff very welcoming and helpful throughout stay. All facilities needed available. Very comfortable bed. Despite being slightly dated building, room and property have great facilities and location and was very clean. Would definitely stay again.
Séjour de 1 nuit en octobre 2023

8/10 Bien

Minh Hai

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Jennifer

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
For an elderly couple the elevator was not working and their was no customer recovery. An offer of a voucher to the restaurant would have beeb good management, but there wasn't.
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Robert

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not up to usual standard.
The room was large, clean and well equipped. Unfortunately on arrival found the lift was unserviceable and had to access the second floor room by the firecstairs. Was very difficult for mobility impaired people and would be impossible if needed assistance. Resturant standard was good but is on the expensive side for a hotel. Service was quite slow and the overall impression is there was a shortage of staff. Not receiving notice that the lift was u/s and the problems this created detracted from the visit.
Séjour de 1 nuit en octobre 2023
Réponse de Mercure Albury le 11 oct. 2023
Dear ROBERT, Thank you for taking the time to tell us about your experience at the Mercure Albury. I am sorry that your experience did not meet your expectations specially with the lift not working; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Hotel Albury

6/10 Satisfaisant

graham

Les points forts : Propreté
No lifts working and staying on 3 rd floor.
Séjour de 1 nuit en octobre 2023
Réponse de Mercure Albury le 3 oct. 2023
Dear Graham,Thank you for taking the time to tell us about your experience at the Mercure Albury. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Paul

Séjour de 1 nuit en septembre 2023
Réponse de Mercure Albury le 3 oct. 2023
Dear Paul,We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Satisfaisant

Michael

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Elevator not working - this advice offered after reservation made. Refund only possible from Wotif/ Expedia - hotel staff had a “not our problem” attitude. My wife has a bad back and is asthmatic. I suppose I should be grateful our room on second floor and not the fourth?? Room was clean and comfortable.
Séjour de 1 nuit en septembre 2023
Réponse de Mercure Albury le 3 oct. 2023
Dear Michael,Thank you for taking the time to tell us about your experience at the Mercure Albury. I am sorry that your experience did not meet your expectations due to the lift not working; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

2/10 Horrible

Alissa

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Mercure Albury le 3 oct. 2023
Dear Alissa,Thank you for taking the time to tell us about your experience at the Mercure Albury. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Bien

Jenny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Mercure Albury le 3 oct. 2023
Dear Jenny,We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Margaret

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Mercure Albury le 20 sept. 2023
Dear Margaret, We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Jennifer M

Séjour de 1 nuit en septembre 2023
Réponse de Mercure Albury le 16 sept. 2023
Dear Jennifer,We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Bien

Tanya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
we were not advised before arriving the lifts were not working, its big ask for people to go up and down 3 flights of stairs, particularly after just having knee surgery, we arrived Saturday they were still not working when we left on Monday, staff was very accommodating they did give us another room on level 1 after letting them know of our predicament, I was told there would be no extra charge because we were moved from a room with 1 king bed to a room with 1 queen and 1 single bed, we should have been advised prior to arrival and would have sought out other accommodation, and the bathrooms do not have exhaust fans!!! thats not normal
Séjour de 2 nuits en septembre 2023
Réponse de Mercure Albury le 16 sept. 2023
Dear Tanya,We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.I am sorry that some of the expectations were not met and I have also noted all those shortcomings and have addressed them with the respective departments.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Satisfaisant

Richard

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
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Séjour de 1 nuit en septembre 2023
Réponse de Mercure Albury le 16 sept. 2023
Dear Richard, We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Satisfaisant

Steve

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
The lift was out of operation during my stay making the trip up to level 4 a bit inconvenient. The 1 x free drink voucher wasn't a great recognition of the inconvenience caused.
Séjour de 2 nuits en août 2023
Réponse de Mercure Albury le 10 sept. 2023
Dear Steve,We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sanjay MahajanGeneral ManagerMercure Hotel Albury

6/10 Satisfaisant

Darien

Les points forts : Propreté et personnel et service
Not great the night I stayed. Lift was out so we were directed to use the fire stairs. Wondered about the status of the fire system as at least that part of the alarm system was turned off.
Séjour de 1 nuit en septembre 2023
Réponse de Mercure Albury le 10 sept. 2023
Dear Darien, Thank you for taking the time to tell us about your experience at the Mercure Albury. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Bien

Mark

Séjour de 1 nuit en août 2023
Réponse de Mercure Albury le 19 août 2023
Dear Mark,We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 Médiocre

George

Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I was next to a lift that is in desperate need of a service. I can hear it clunking its way up and down all day
Séjour de 1 nuit en août 2023
Réponse de Mercure Albury le 20 août 2023
Dear George, Thank you for taking the time to tell us about your experience at the Mercure Albury.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Lyn

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great rooms, very comfortable beds. Easy walking to restaurants, shops and pubs. Excellent value too
Séjour de 2 nuits en juillet 2023
Réponse de Mercure Albury le 19 août 2023
Dear Lyn,We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Melissa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and comfortable room. Bathroom was a little older with some small mould marks on grout but well maintained. Will be staying here again
Séjour de 1 nuit en juillet 2023
Réponse de Mercure Albury le 19 août 2023
Dear Melissa,We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

SUE

Séjour de 1 nuit en juillet 2023
Réponse de Mercure Albury le 19 août 2023
Dear Sue,We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Nicole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice breakfast. Rooms were a little tired, but overall a nice stay.
Séjour de 1 nuit en juillet 2023
Réponse de Mercure Albury le 19 août 2023
Dear Nicole,We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Bien

Brett

Séjour de 1 nuit en juillet 2023
Réponse de Mercure Albury le 19 août 2023
Dear Bret,We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 Médiocre

Robert

Les points forts : Propreté
I think Mercure Hotels have become very tired. For the price it needs to be much better
Séjour de 1 nuit en juin 2023
Réponse de Sanjay le 2 juil. 2023
Dear Robert,Thank you for taking the time to tell us about your experience at the Mercure Albury. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure Albury, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sanjay MahajanGeneral ManagerMercure Hotel Albury

6/10 Satisfaisant

Tamara

Voyage en famille
Les points faibles : Propreté
Staff were unenthusiastic, shower has hair in it, a toenail on the carpet and the room is average! Upside was a nice dinner at the SS & A across the road. Wouldn’t recommend.
Séjour de 1 nuit en juin 2023
Réponse de Sanjay le 2 juil. 2023
Dear Tamara,Thank you for taking the time to tell us about your experience at the Mercure Albury. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure Albury, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sanjay MahajanGeneral ManagerMercure Hotel Albury

10/10 Excellent

Debrah

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is a fantastic Hotel … very clean very comfortable and extremely lovely and helpful staff 😊😊😊😊
Séjour de 1 nuit en juin 2023
Réponse de Sanjay le 23 juin 2023
Thank you for your wonderful feedback. We are so pleased you enjoyed your time with us and hope to welcome you back again soon!

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The restaurant has a very limited menu, only 4 main meals and no standard meals like fish and chips, bangers and mash, seafood.
Séjour de 4 nuits en juin 2023
Réponse de Sanjay le 23 juin 2023
Thank you for taking the time to leave your honest feedback. We are glad your stay was good and have passed on your review to our management team

8/10 Bien

Stephen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The room had some maintenance issues that need to be attended to: Cabinet door to fridge enclosure needed to be adjusted and screws tightened. Bedside cabinet top draw needs adjusting or reset with new runners. Blown globe or fault to wall light.
Séjour de 6 nuits en avril 2023
Réponse de Sanjay le 19 avr. 2023
Thank you for taking the time to leave your detailed feedback. We apologise for any inconveniance and have passed this onto our maintenance team.

6/10 Satisfaisant

Rosalie

Les points forts : Propreté, personnel et service, équipements
Séjour de 1 nuit en avril 2023
Réponse de Christabelle le 7 mai 2023
Thank you for your review. We hope to see you back again soon.

8/10 Bien

Colin

Les points forts : Propreté et personnel et service
This hotel was fine. For the Mercure brand and for the price I was probably expecting it to feel a bit more polished and upmarket but it was clean and everything worked.
Séjour de 1 nuit en avril 2023
Réponse de Sanjay le 17 avr. 2023
Thank you for taking the time to leave your review. We appreciate your feedback and are pleased you had a comfortable stay. We hope to see you back again soon.

8/10 Bien

narisa

Séjour de 1 nuit en avril 2023
Réponse de Sanjay le 1 mai 2023
Thank you for taking the time to leave your review, we hope to welcome you back again soon

2/10 Horrible

Bong Jin

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
A bed-side lamp is out of order, a bathroom light is not working, body shower soap bottle is empty. It's not ready to accept customers. Very disappointed.
Séjour de 1 nuit en mars 2023
Réponse de Christabelle le 1 avr. 2023
Good afternoon, I have passed these issues onto the appropriate department. Please always feel free to brings these issues up during your stay so they can be resovled as soon as possible.

8/10 Bien

Fiona

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel location fabulous
Great location we could walk around town with ease. Hotel was nice. I think my bed was a little on the old side sagging in the middle. Didn’t sleep well. My other friends had no complaints about beds. Must be in progress of updating rooms.
Séjour de 2 nuits en mars 2023
Réponse de Sanjay le 22 mars 2023
Thank you for taking the time to leave your feedback, we are glad you enjoyed your time with us and jope to see you back again soon

8/10 Bien

Roger

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2023
Réponse de Sanjay le 21 mars 2023
Thank you for your review. We hope to see you back again soon

10/10 Excellent

Alicia Lee

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a lovely stay. Staff were very approachable and friendly.
Réponse de Christabelle le 17 mars 2023
Thank you for taking the time to leave your feedback. We are glad you enjoyed your stay. We will pass your comment onto our staff.

6/10 Satisfaisant

Darren, Mount Eliza

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Just a hotel room. Bathroom light and bright. Pillows too high and bed sunk in the middle. Neck was stiff the next day as I felt I was sleeping at an angle. Right in town, so good location. Overnight is okay but wouldn’t stay long term.
Séjour de 1 nuit en février 2023
Réponse de Sanjay le 1 mars 2023
Thank you for taking the time to leave your honest feedback, we have passed this on to the relevent management teams and hope to see you again at your next trip to the region