As much as we would like to assist you in this matter, I am afraid we can't. Since booking was made through a third party, we are not authorized to change, cancel or amend bookings coursed through them. Their policy should be the one implemented and we have to follow that. Kindly address your concern to them directly.

Thank you for the excellent rating. We highly appreciate your positive comments about our location. It will be our pleasure and privilege to have you back again soon for yet another memorable stay!

We would like to thank you for sparing time to rate us.

Thank you.

Thank you for the high rating

Thank you for the high rating.

Thank you for the high rating.

Thank you very much for an high rating! There is nothing more fulfilling than to hear that we are able to deliver a notable service to our guests.

Please understand that due to health & safety reason, we need to control & monitor the number of person inside the gym at a time so management has decided not to include the use of fitness center in our room charge. We hope this experience does not generalize your impression with us and hope you reconsider us again in the future.

Thank you very much and We do hope that you will consider us again on your next visit in the island.

Thank you. Your valuable feedback is essential in our continuous efforts to improve our service standards and facilities. Rest assured that this concern will be forwarded to our management. I hope these do not generalize your impression with us and I hope that you will reconsider us again in the future.

Your comments made us more inspired to continue with our strong commitment to deliver topnotch service to all guests. Sir, thank you very much and we definitely look forward to welcoming you back here at Henann Regency Resort & Spa in a not too distant future.

Thank you for your rating.We hope that you reconsider us again in the future.

Thank you for your high rating.

Thank you for the high rating.

Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience at HENANN. Our constant goal is to create memorable hotel experiences for our guests and we are delighted to learn that you enjoyed the helpful and accommodating service and hospitality by our team. We appreciate your time in sharing this review and look forward to welcoming you back during your next visit to Boracay.

Thank you for sharing your comments. We are disappointed to hear that your recent stay was not up to expectations and would like to extend our most sincere apologies for the inconveniences that this has caused. Hope these do not generalize your impression with us and hope to reconsider us again in the future.

Thank you for your rating.

We are very disappointed to know that of your experience with us was not up to your expectations.We hope you will give us another opportunity to recover your impression of us.

Thank you for your high rating.

Thank you for the rating.

Thank you so much for the honest and detailed review about your recent stay with us. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. We are disappointed to hear that some parts of your recent stay was not up to expectations and would like to extend our most sincere apologies for the inconveniences that this has caused. Rest assured that the points you have raised regarding our air-conditioner are being addressed and dealt with accordingly. On a lighter note, we do appreciate that your kind comments with regards to our prime location, amenities, dining experience and friendly accommodating staff. These comments give us much inspiration. Once again, we extend our apologies for the inconveniences and hope these do not generalize your impression with us and hope to reconsider us again in the future.

We are greatly pleased to learn that you had an overall positive experience and enjoyed the accessibility of our location and the dining experience at Sea Breeze. Your review validates our strong commitment to improving and maintaining our brand, as well as our priority to satisfy our valued guests.We hope to accommodate you again in the future.

Thank you so much for the review about your recent stay with us. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. Our housekeeping team ensures that all rooms are with spot-free quality even during make-up room service and we apologize if there have been shortcomings. Have you reported this case to any resort staff? Everything could have been arranged to your liking. Nonetheless, we hope this experience does not generalize your impression with us and hope you reconsider us again in the future.

Thank you for your high rating. Our constant goal is to create memorable hotel experiences for our guests and we are delighted to learn that you enjoyed the helpful and accommodating service and hospitality by our team.

We appreciate the time you spared writing this review. We are delighted to know that you appreciate our location & enjoyed our buffet breakfast. As for the amenities, standard set-up is for 2 people only but you can always call our housekeeping for additional toiletries. The hotel has a priority in regards to cleanliness especially issues such as insects and we assure you that the Management has addressed and raised this concern accordingly. Our Housekeeping Team is equipped with all the necessary tools to make sure the cleanliness of the rooms exceed guest expectations. Have you reported this directly with the resort staff? We hope this experience does not generalize your impression with us and hope you reconsider us again in the future. We will be happy to have you back and guarantee your next stay better.

Sincerest apology for your inconvenience upon check-in. May I ask what room type did you booked? Our room type with 2 bedrooms are Family, Presidential or Royal Suite only. As for your requests, please understand that these are still subject to availability upon arrival but rest assured that these are highly prioritized. Have you reported this concern directly with the resort staff? Everything could have been arranged to your liking. Nonetheless, we hope this experience does not generalize your impression with us and hope you reconsider us again in the future.

Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience and enjoyed the convenience of our location. Our constant goal is to create memorable hotel experiences for our guests and we are delighted to learn that you enjoyed the helpful and accommodating service and hospitality by our team. We appreciate your time in sharing this review and look forward to welcoming you back during your next visit to Boracay.

Thank you for taking your time to write this generous review of us. We are delighted that you had an overall positive experience and enjoyed our Family Room. Providing excellent service is at the core of our service commitment to our guests. Please be assured that we will pass on your kind words to the rest of the team and hope to welcome back you in the near future.

Dear Valued Guest, Greetings from Henann Regency Resort & Spa! Thank you for staying with us and for your feedback on your recent stay. I would like to sincerely apologize for having failed to meet your expectations. Our staff, especially our Front line Associates are trained to provide the highest quality of service to our guests and are often encouraged to extend extra mile to make our guest's stay memorable. Have you reported this concern directly with the resort staff? With regard to the welcome drink, we do try to serve welcome drinks to all guests who are in queue for check-in but if the wait staff could not serve the drinks, we give coupons instead, regardless of nationality. We hope this experience does not generalize your impression with us and hope you reconsider us again in the future. May you change your mind, we will be happy to have you back and guarantee your next stay better.

Unfortunately, some of the rooms and areas in the resort will show age at this time and this is because we have been a long standing establishment for luxury accommodation. We are in fact upgrading our furniture and fixtures to meet today's standards and exceed expectations in terms of comfortability and luxury, most especially in terms of customer service. We do hope to see you here in the hotel again on your next visit in the island! Thank you again for your patronage!

Thank you for your rating.

Our service is what we pride ourselves on and nothing makes us happier than to hear that our guests are truly satisfied. We will definitely send your kudos the whole team for encouragement. It’d be our pleasure to welcome you back again at Henann Regency. Cheers!

We understand the situation. As much as we would like to assist you in this matter, I am afraid we can't. Since booking was made through a third party, we are not authorized to change, cancel or amend bookings coursed through them. Their policy should be the one implemented and we have to follow that. Anyway, have you submitted any relevant documents prior to your booking dates so we can consider your request?

You may submit any relevant documents like flight cancellation certificate from the airline or passport copy (If you are traveler from China, Macau & Hong Kong) to consider your request.

We are thrilled with your very high rating and glowing recommendation. It is always a pleasure to read comments of satisfaction from our guests. Our top priority is to ensure our valued guests have the most pleasant and comfortable stay during their time with us and we are pleased to know that our team has exceeded this goal. Thank you for giving such high remarks on our location & staffs. Rest assured that your comments will be shared with the entire team for further encouragement. It was a pleasure to have you with us, and we hope to accommodate you again soon.

Thank you for the high rating.

Thank you for your time to rate us. We definitely look forward to welcoming you back here at Henann Regency Resort & Spa in a not too distant future.

Thanks for the good rating and we look forward to welcoming you back during your next visit to Boracay.

Thank you for the high rating.

Please note that our top priority is to ensure our valued guests have the most pleasant and comfortable stay during their time with us. We are sad to know that your recent stay with us was not up to your expectations. Hope it will not generalize your impression with us and hope you will still reconsider us again in the future.

We would like to thank you for sparing time to write us a review. Unfortunately, some of the rooms and areas in the resort will show age at this time and this is because we have been a long standing establishment for luxury accommodation. We are in fact upgrading our furniture and fixtures to meet today's standards and exceed expectations in terms of comfortability and luxury.