Piscine extérieure (ouverte en saison), parasols de plage

Avis sur InterContinental ANA Tokyo, an IHG Hotel

4.5 out of 5
InterContinental ANA Tokyo, an IHG Hotel
1-12-33 Akasaka Minato, Tokyo, Tokyo-to

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 593 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 254 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 93 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 42 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 21 avis sur 1003." "

8,8/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

jerome

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Trop moyen pour le prix
Sejour moyen, bruits de rue assez présents la nuit, baignoire ridicule, une vraie douche était préférable. Petit déjeuner moyen, chaises hors d'âge, service trés moyen. Choix pas trés important.
Séjour de 5 nuits en décembre 2023
Réponse de ANA InterContinental Tokyo le 5 janv. 2024
Dear jerome,Thank you for sharing your feedback with us. We regret that your stay with us did not meet your expectations in various areas and we are sorry to hear that you experienced some discomfort.We will take your feedback on board to ensure that we can provide a more comfortable staying experience for all our guests.We also would like to inform you that we are currently undergoing renovations and have already unveiled some of our refurbished rooms. We hope you will have the opportunity to stay with us again, as this will undoubtedly enhance your experience.Warm regards,ANA InterContinental Tokyo

6/10 Satisfaisant

Twiggy

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Très déçu par la taille de la salle de bain.
Séjour de 5 nuits en juillet 2023
Réponse de ANA InterContinental Tokyo le 28 juil. 2023
Dear Twiggy,Thank you for taking the time to share your experience with us. We have taken note of your remarks and we would like to inform you that we offer various bathroom sizes, layouts, designs, which we would be happy to recommend on your next visit for your comfort.We appreciate a lot your highlights and hope to have the opportunity of welcoming you back again very soon, to offer you a more pleasant experience. Warm regards,ANA InterContinental Tokyo

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Room is a bit dated, Aircon did not work properly but manager apologised and offered to change rooms. Teppanyaki restaurant was great. Breakfast buffet was excellent and service was generally very good!
Séjour de 2 nuits en juillet 2023
Réponse de ANA InterContinental Tokyo le 28 juil. 2023
Dear Guest,Thank you for taking the time to share your feedback about your recent stay with us. We apologize for the inconvenience caused by the air conditioner not working properly.On the other hand we are glad to hear that you enjoyed your dining experience.We hope we will have another opportunity to welcome you back soon.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Dominique

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Très bonne expérience
Endroit très agréable, dans un cadre qui vous fait une musique que vous êtes dans un hôtel tout en profitant de ses avantages
Séjour de 3 nuits en février 2023
Réponse de ANA InterContinental Tokyo le 5 mars 2023
Cher Dominique,Merci pour votre commentaire partagé sur Hotels après votre récent séjour parmi nous et nous espérons avoir l'opportunité de vous accueillir à nouveau dans un futur proche.Bien cordialementANA InterContinental Tokyo

10/10 Excellent

Julien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2020

8/10 Bien

Hanh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Service professionnel
Personnel très professionnel. Idéal pour un séjour business. Proche du quartier de Roppongi et ligne de métro directe pour Ginza
Séjour de 6 nuits en juin 2019

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté et personnel et service
Le service rapide et la chambre disponible tôt le matin Je voyage seul et ne comprends pas pourquoi on compte deux déjeuners
Séjour de 4 nuits en avril 2019

10/10 Excellent

Barbara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique
Superbe hôtel à recommander - service excellent et restaurants excellents aussi.
Séjour de 1 nuit en février 2019

8/10 Bien

Fabrice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pour un séjour confortable
Un hôtel luxueux qui manque un peu de personnalité.
Séjour de 3 nuits en janvier 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien située sur les lignes de métro principales. Proche Shibuya
Séjour de 4 nuits en octobre 2018

10/10 Excellent

Annie

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Clean and quiet
Séjour de 8 nuits en avril 2024
Réponse de ANA InterContinental Tokyo le 15 avr. 2024
Dear Annie,Thank you very much for your positive feedback! We are pleased to read that you enjoyed your stay with us. Your feedback is a source of inspiration, driving us to continue delivering incredible service to all our valued guests.We look forward to welcoming you again in the future.Warm regards,ANA InterContinental Tokyo

10/10 Excellent

Martha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was excellent!!
Séjour de 4 nuits en avril 2024
Réponse de ANA InterContinental Tokyo le 10 avr. 2024
Dear Martha,We are delighted that you enjoyed every aspect of our stay at ANA InterContinental Tokyo. We put guest's experience and satisfaction as our priority, and it is definitely a boost for us every time we read positive reviews! It would be a pleasure to welcome you back during your next trip to Tokyo!Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Sandra

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 10 avr. 2024
Dear Sandra,Thank you very much for your very positive rating. We look forward to welcoming you soon again to ANA InterContinental Tokyo for another memorable stay.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Luz

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good service overall and the hotel is very nice, great buffet options for breakfast
Séjour de 4 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 8 avr. 2024
Dear Luz,Thank you very much for your positive review! We are delighted that you enjoyed so much your stay with us and It is a pleasure to read that you liked our breakfast. We look forwarding welcoming you soon again!Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Irwan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent for business travelers.
Séjour de 1 nuit en avril 2024
Réponse de ANA InterContinental Tokyo le 8 avr. 2024
Dear Irwan,Thank you very much for posting a review on this channel! Positive feedback like yours motivates us to keep improving the quality of our services! We look forward to having the pleasure of welcoming you again to ANA InterContinental Tokyo.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Lisa

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a great property to stay at. Great value for the price.
Séjour de 7 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 4 avr. 2024
Dear Lisa,Thank you very much for posting a review on this channel! We are very pleased to read that we were able to accommodate your needs.We look forward to having the pleasure of welcoming you again to our hotel.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Joshua

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was very comfortable (the bed was a bit firm) for a long stay, the club lounge staff asking with the rest of the staff were all excellent. The location is very convenient and the food was great.
Séjour de 11 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 4 avr. 2024
Dear Joshua,Thank you for your stay and for sharing your valuable feedback with us. We are delighted to hear that you found the room very comfortable for your long stay. Rest assured, we have kept records of your bed preferences.At the same time, your praise for the club lounge staff, as well as our entire team, is truly appreciated. We are delighted to have played a part in creating an experience that inspired incredible joy during your visit.Your feedback is invaluable to us, and we will continue striving for further improvement in our services. We look forward to welcoming you back on another occasion.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Joshua

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A great property and quality service
Séjour de 3 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 2 avr. 2024
Dear Joshua,Thank you very much for posting a review on this channel. We are delighted to read that we were able to accommodate your needs.Your encouraging feedback serves as a beacon, inspiring incredible dedication as we work towards making every guest experience truly exceptional.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Janos

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 4 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 2 avr. 2024
Dear Janos,Thank you very much for your positive rating! It is always a great pleasure for us to hear from satisfied guests and we look forward to welcoming you back to ANA InterContinental Tokyo on your next trip.Warm Regards,ANA InterContinental Tokyo

8/10 Bien

Mrs Robyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel and room were spacious, elegant and lovely. However guests can’t get into any of the decent restaurants because they are booked out. Extremely annoying. No priority consideration. This needs to be addressed somehow.
Séjour de 2 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 4 avr. 2024
Dear Mrs Robyn,Thank you for choosing to stay with us and for taking the time to share your feedback. We are glad to hear that you found our hotel and spacious room elegant and lovely.We sincerely apologize for any inconvenience regarding the availability of our restaurants. During this time, our restaurants tends to be particularly busy, and it is possible for them to be fully booked. We have taken note of your remarks and would be happy to assist you with your restaurants in advance, during your next stays.We hope to have the chance to welcome you back in the future and provide you with a more seamless and enjoyable dining experience.Warm Regards,ANA InterContinental Tokyo

4/10 Médiocre

Mark

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de ANA InterContinental Tokyo le 1 avr. 2024
Dear Mark,Thank you very much for leaving your feedback on this review site! We have taken note of your rating and we are wondering what has been missing in your previous experience. Please don't hesitate to let us know if there is anything further that we can do to make your future stays more enjoyable.Warm regards,ANA InterContinental Tokyo

10/10 Excellent

Lee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property exceeded our expectations. The staff was so accommodating and friendly. All you can ask for in a away home.
Séjour de 3 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 18 mars 2024
Dear Lee,Thank you for taking the time to share your experience with us. We are delighted to have played a part in creating an experience that inspired incredible joy during your visit.We look forward to the opportunity to welcome you back again very soon.Warm regards,ANA InterContinental Tokyo

10/10 Excellent

YASUHIRO

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
部屋にエスプレッソマシンがあり、これを使ったコーヒーでいい1日のスタートになりました。 部屋も広くゆっくりくつろぐことができて、良いホテルだと思います。
Séjour de 1 nuit en mars 2024
Réponse de ANA InterContinental Tokyo le 18 mars 2024
YASUHIRO 様この度はANAインターコンチネンタルホテル東京をご利用いただき誠にありがとうございます。 当ホテルでのご滞在をごゆっくりとお寛ぎいただけましたご様子を拝読し、大変嬉しく存じます。これからもご満足頂けるホテルを目指してまいりますので、今後ともANAインターコンチネンタル東京をご愛顧賜りますようお願い申し上げます。ANAインターコンチネンタルホテル東京

8/10 Bien

Gerald

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient and many attractions nearby
Séjour de 4 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 18 mars 2024
Dear Gerald,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our location convenient and that there are many attractions nearby. We very much look forward to welcoming you back in the very near future.Warm regards,ANA InterContinental Tokyo

8/10 Bien

Gerald

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and access to shopping and entertainment.
Séjour de 3 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 15 mars 2024
Dear Gerald,Thank you very much for posting a review on this channel!It is great to know that you found the hotel location to be convenient.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

nancy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The lobby is very nice and I really enjoyed the breakfast buffet. However the room I got was really outdated - did not even have USB plugs for our devices. The bathroom looked dated with its tile and fixtures. But I love how spacious the bedroom is. The treadmills in the hotel gym are also outdated which was a bit disappointing.
Séjour de 2 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 15 mars 2024
Dear nancy,Thank you for taking the time to share your feedback with us.We are pleased to hear that you enjoyed our beautiful lobby and had a pleasant experience at our breakfast buffet. At the same time, it saddens us to learn that your room didn't fully meet your expectations during your stay. We genuinely apologize for any inconvenience you may have experienced.We would like to take this opportunity to inform you that we are currently undergoing renovations and have already unveiled some of our refurbished rooms. We sincerely hope to welcome you back for an enhanced experience.Warm regards,ANA InterContinental Tokyo

10/10 Excellent

cristina, Madrid

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location
Séjour de 6 nuits en janvier 2024
Réponse de ANA InterContinental Tokyo le 12 mars 2024
Dear cristina,Thank you for posting a feedback following your recent stay at ANA InterContinental Tokyo! Our hotel has indeed a very convenient location, which makes it perfect to enjoy Tokyo. Warm Regards,ANA InterContinental Tokyo

8/10 Bien

Ebe

Séjour de 2 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 2 avr. 2024
Dear Ebe, Thank you very much for your positive rating regarding your recent stay at ANA InterContinental Tokyo. We hope to see you again soon.Warm Regards,ANA InterContinental Tokyo

8/10 Bien

Federico

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All good
Séjour de 7 nuits en février 2024
Réponse de ANA InterContinental Tokyo le 7 mars 2024
Dear Federico,Thank you very much for the very positive rating shared through this review website.We look forward to welcoming you soon again to ANA InterContinental Tokyo for another pleasant staying experience.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Craig

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast buffet was really good.
Séjour de 5 nuits en février 2024
Réponse de ANA InterContinental Tokyo le 28 févr. 2024
Dear Craig,Thank you very much for your positive review! We are delighted that you enjoyed so much your stay with us and It is a pleasure to read that you liked our breakfast. We look forwarding welcoming you soon again!Warm Regards,ANA InterContinental Tokyo

6/10 Satisfaisant

Hiroyuki

Séjour de 1 nuit en février 2024
Réponse de ANA InterContinental Tokyo le 21 févr. 2024
Hiroyuki 様この度はANA インターコンチネンタル東京へお越しいただき、誠にありがとうございます。また、レビューをご投稿いただきましたこと、重ねて御礼申し上げます。しかしながら、この度のご評価を拝見し、今後のご体験をより良いものにする為に、何かお気づきの点がございましたら、ご意見を是非お聞かせいただければ幸甚でございます。貴重なお時間を賜りご評価いただきました事、深く御礼申し上げますとともに、またのお越しをお待ち申し上げております。ANAインターコンチネンタルホテル東京

2/10 Horrible

Jesse

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I stayed at many hotels in japan.. and on my very last night my previous booking was canceled by mistake …. I had to find a room so I chose this “five star” hotel only to get to room and find a disgusting and dated room with crunchy hard carpets and and old tub from the 80s there was dirts in places and mildew in the tiles …. The hotel wouldn’t accommodate a late checkout and wouldn’t consider finding me a new room …. The food at the restaurant was overpriced for the type of food that was prepared definitely in no way a five star hotel I couldn’t even get breakfast from the restaurant at 10:30 they closed the restaurant and sent me away definitely won’t be staying here again
Séjour de 1 nuit en février 2024
Réponse de ANA InterContinental Tokyo le 14 févr. 2024
Daer Jesse,Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize for the disappointing experience you encountered during your visit.The ongoing renovations at our hotel have impacted room availability and our ability to fulfill certain requests, such as late check-out. We sincerely apologize for any inconvenience this may have caused you.Additionally, we appreciate your understanding regarding the breakfast buffet restaurant's seating arrangements, which may require adjustments due to lunchtime reservations starting at 11:00. Rest assured, we are committed to informing you of alternative plans to ensure your dining experience remains smooth.Your feedback is invaluable to us, and we thank you for your understanding. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Warm regards,ANA InterContinental Tokyo

10/10 Excellent

Randy

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nothing
Séjour de 2 nuits en janvier 2024
Réponse de ANA InterContinental Tokyo le 2 févr. 2024
Dear Randy,Thank you very much for taking the time to provide us a positive rating on your stay. This is very much appreciated. Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Maren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very clean. Beautiful update in the upgraded room. Shower was amazing!
Séjour de 2 nuits en janvier 2024
Réponse de ANA InterContinental Tokyo le 23 janv. 2024
Dear Maren,Thank you for sharing your positive feedback with us! We are very pleased to read that we were able to accommodate your needs with your room shower and the comfortable room. Your feedback is a source of inspiration, driving us to continue delivering incredible service to all our valued guests. We look forward to the pleasure of hosting you again.Warm regards,ANA InterContinental Tokyo

10/10 Excellent

Shiela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is very nice and accommodating and the location of the hotel is very convenient. Close to everything.
Séjour de 1 nuit en janvier 2024
Réponse de ANA InterContinental Tokyo le 23 janv. 2024
Dear Shiela,Thank you for taking the time to share your positive feedback with us! We are delighted to hear that you had a pleasant experience during your stay.It's wonderful to know that our team members' hospitality and convenient location contributed to making your stay enjoyable. Your kind words inspire incredible enthusiasm within our team – thank you for sharing your positive feedback!We look forward to the pleasure of welcoming you back to ANA InterContinental Tokyo in the future.Warm regards,ANA InterContinental Tokyo

6/10 Satisfaisant

Ruth

Les points forts : Propreté et personnel et service
The staff were great, a very convenient location but the rooms on the non executive floors are getting very old. The first and second floor lounge was great and parking was good too. I feel it is a bit overpriced.
Séjour de 1 nuit en janvier 2024
Réponse de ANA InterContinental Tokyo le 2 févr. 2024
Dear Ruth,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your positive feedback regarding our team members, convenient location and the lounge.We would like to inform you that our property is currently undergoing renovations, and we are excited to announce that some of our upgraded rooms are now available. We would be delighted to welcome you back and have you experience our new rooms, which may exceed your expectations.Warm regards,ANA InterContinental Tokyo

10/10 Excellent

GUNJI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de ANA InterContinental Tokyo le 21 janv. 2024
GUNJI 様この度はANAインターコンチネンタルホテル東京をご利用いただき誠にありがとうございました。また、お時間を頂戴し、ご評価を投稿いただきましたこと御礼申し上げます。これからも、より一層のサービス向上を目指して参りますので、 今後ともANA インターコンチネンタル東京をご愛顧賜りますようお願い申し上げます。ANAインターコンチネンタルホテル東京

8/10 Bien

MASAYO

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
アメニティーが少ない。 洗面に髪の毛が落ちていて残念だった。
Séjour de 1 nuit en janvier 2024
Réponse de ANA InterContinental Tokyo le 23 janv. 2024
MASAYO 様この度は、ANAインターコンチネンタルホテル東京をご利用いただき、誠にありがとうございました。しかしながら、今回のご滞在に際して部屋の清掃が行き届いておらず、ご不快な思いを与えてしまい誠に申し訳ございません。また、ご満足いただけるサービスがご提供できなかったことにつきましても心よりお詫び申し上げます。この度賜りましたご意見は社内で共有し、担当部署の責任者に伝え、教育の徹底をするよう指導いたします。今後はサービス改善に努め、お客様が快適に過ごせるホテルであるよう尽力してまいります。貴重なお時間を賜りご意見いただきました事、深く御礼申し上げますとともに、また当ホテルにご来館いただけますことを心よりお待ち申し上げます。ANAインターコンチネンタルホテル東京

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 13 nuits en janvier 2024
Réponse de ANA InterContinental Tokyo le 21 janv. 2024
Dear Guest,Thank you very much for your positive rating regarding your recent stay at ANA InterContinental Tokyo. We hope to see you again soon.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Jonathan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My stay was highly enjoyable, the staff were very kind and helpful, and the rooms are great! Only thing that could have made it better: if the hot water had been much warmer.
Séjour de 4 nuits en janvier 2024
Réponse de ANA InterContinental Tokyo le 19 janv. 2024
Dear Jonathan,Thank you for taking the time to share your feedback with us. We are delighted to hear that your stay was highly enjoyable, and we appreciate your kind words about our staff and rooms.We also want to extend our sincere apologies for any inconvenience you experienced with the hot water temperature. Your feedback is important, and has passed to our engineer team to make adjustments.We look forward to the pleasure of welcoming you back and providing you with an even more exceptional experience.Warm regards,ANA InterContinental Tokyo

8/10 Bien

Kristiina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect gym. The rooms were clean and peaceful but little bit old fashioned. The staff was very friendly and helpful but many times had problems with their English skills (for example it was not easy to order food & drinks at restaurants)
Séjour de 5 nuits en janvier 2024
Réponse de ANA InterContinental Tokyo le 19 janv. 2024
Dear Kristiina,Thank you for sharing your valuable feedback with us. We are delighted that you enjoyed our fitness gym and found the rooms to have a clean and peaceful atmosphere.However, we apologize for any inconvenience caused by language barriers during your stay. Please rest assured that many of our staff are currently undergoing English conversation lessons to better assist our customers.We would also like to inform you that we are currently undergoing renovations, and some of our refurbished rooms have already been unveiled. We hope you will consider staying with us again, as this will undoubtedly enhance your overall experience.Warm regards,ANA InterContinental Tokyo

10/10 Excellent

Kok Kuen

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en janvier 2024
Réponse de ANA InterContinental Tokyo le 18 janv. 2024
Dear Kok Kuen,Thank you very much for the very positive rating shared through this review website.We look forward to welcoming you soon again to ANA InterContinental Tokyo for another pleasant staying experience.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

masanori

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de ANA InterContinental Tokyo le 14 janv. 2024
masanori 様この度は、ANA インターコンチネンタル東京をご利用いただきまして誠にありがとうございます。また、レビューをご投稿いただきましたこと、重ねて御礼申し上げます。これからも、ご満足いただけるおもてなし、サービスをお届けしてまいりますので、変わらぬご愛顧を賜りますようお願い申し上げます。ANAインターコンチネンタルホテル東京

10/10 Excellent

Dongun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de ANA InterContinental Tokyo le 11 janv. 2024
Dear Dongun,Thank you very much for the positive rating shared through this review website and we look forward to welcoming you soon again.Warm Regards,ANA InterContinental Tokyo

6/10 Satisfaisant

Satoko

Les points faibles : Personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de ANA InterContinental Tokyo le 10 janv. 2024
Satoko 様この度はANAインターコンチネンタルホテル東京をご利用いただき誠にありがとうございました。お時間を頂戴し、ご評価を投稿いただきましたこと御礼申し上げます。今後のご滞在をより良いものにするために私たちにできることがございましたら、お知らせいただければ幸いです。またのご利用をスタッフ一同心よりお待ち申し上げております。ANAインターコンチネンタルホテル東京

10/10 Excellent

Casey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de ANA InterContinental Tokyo le 10 janv. 2024
Dear Casey,Thank you very much for taking the time to provide us a positive rating on your stay. This is very much appreciated. Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Taku

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de ANA InterContinental Tokyo le 10 janv. 2024
Dear Taku,Thank you very much for your very positive rating shared through this review website.We look forward to welcoming you soon again to ANA InterContinental Tokyo for another memorable stay.Warm Regards,ANA InterContinental Tokyo

8/10 Bien

Melvin

Voyage en couple
Les points forts : Personnel et service
The property does need an upgrade, our room was very dated.
Séjour de 6 nuits en décembre 2023
Réponse de ANA InterContinental Tokyo le 5 janv. 2024
Dear Melvin,Thank you for taking the time to share your experience with us. It saddens us to learn that your room didn't fully meet your expectations during your stay. We genuinely apologize for any inconvenience you may have experienced.We would like to inform you that we are currently undergoing renovations and have already unveiled some of our refurbished rooms. We sincerely hope to welcome you back for an enhanced experience.Warm regards,ANA InterContinental Tokyo

10/10 Excellent

CO LTD

Séjour de 2 nuits en décembre 2023
Réponse de ANA InterContinental Tokyo le 10 janv. 2024
Dear CO LTD,Thank you very much for the positive rating shared through this review website and we look forward to welcoming you soon again.Warm Regards,ANA InterContinental Tokyo

8/10 Bien

Kazufumi

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de ANA InterContinental Tokyo le 10 janv. 2024
Kazufumi 様この度はANAインターコンチネンタルホテル東京をご利用いただき誠にありがとうございました。また、お時間を頂戴し、ご評価を投稿いただきましたこと御礼申し上げます。今後とも当ホテルをご愛顧賜りますようお願い申し上げます。ANAインターコンチネンタルホテル東京