Avis sur InterContinental ANA Tokyo, an IHG Hotel
InterContinental ANA Tokyo, an IHG Hotel
1-12-33 Akasaka Minato, Tokyo, Tokyo-to
Avis
8,8
Excellent
8,8/10
Propreté
9,0/10
Personnel et service
8,4/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
29 déc. 2023
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Séjour de 5 nuits en décembre 2023
Réponse de ANA InterContinental Tokyo le 5 janv. 2024
Dear jerome,Thank you for sharing your feedback with us. We regret that your stay with us did not meet your expectations in various areas and we are sorry to hear that you experienced some discomfort.We will take your feedback on board to ensure that we can provide a more comfortable staying experience for all our guests.We also would like to inform you that we are currently undergoing renovations and have already unveiled some of our refurbished rooms. We hope you will have the opportunity to stay with us again, as this will undoubtedly enhance your experience.Warm regards,ANA InterContinental Tokyo
6/10 Satisfaisant
Twiggy
27 juil. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Twiggy
Séjour de 5 nuits en juillet 2023
Réponse de ANA InterContinental Tokyo le 28 juil. 2023
Dear Twiggy,Thank you for taking the time to share your experience with us. We have taken note of your remarks and we would like to inform you that we offer various bathroom sizes, layouts, designs, which we would be happy to recommend on your next visit for your comfort.We appreciate a lot your highlights and hope to have the opportunity of welcoming you back again very soon, to offer you a more pleasant experience. Warm regards,ANA InterContinental Tokyo
8/10 Bien
Voyageur vérifié
Voyage en famille
27 juil. 2023
Les points forts : Personnel et service
Voyageur vérifié
Séjour de 2 nuits en juillet 2023
Réponse de ANA InterContinental Tokyo le 28 juil. 2023
Dear Guest,Thank you for taking the time to share your feedback about your recent stay with us. We apologize for the inconvenience caused by the air conditioner not working properly.On the other hand we are glad to hear that you enjoyed your dining experience.We hope we will have another opportunity to welcome you back soon.Warm Regards,ANA InterContinental Tokyo
10/10 Excellent
Dominique
Voyage en famille
1 mars 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Très bonne expérience
Dominique
Séjour de 3 nuits en février 2023
Réponse de ANA InterContinental Tokyo le 5 mars 2023
Cher Dominique,Merci pour votre commentaire partagé sur Hotels après votre récent séjour parmi nous et nous espérons avoir l'opportunité de vous accueillir à nouveau dans un futur proche.Bien cordialementANA InterContinental Tokyo
10/10 Excellent
Julien
5 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Julien
Séjour de 1 nuit en janvier 2020
8/10 Bien
Hanh
10 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Service professionnel
Hanh
Séjour de 6 nuits en juin 2019
10/10 Excellent
Voyageur vérifié
Voyage en groupe
1 mai 2019
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 4 nuits en avril 2019
10/10 Excellent
Barbara
4 mars 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique
Barbara
Séjour de 1 nuit en février 2019
8/10 Bien
Fabrice
13 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pour un séjour confortable
Fabrice
Séjour de 3 nuits en janvier 2019
8/10 Bien
Voyageur vérifié
13 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en octobre 2018
10/10 Excellent
Annie
14 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Annie
Séjour de 8 nuits en avril 2024
Réponse de ANA InterContinental Tokyo le 15 avr. 2024
Dear Annie,Thank you very much for your positive feedback! We are pleased to read that you enjoyed your stay with us. Your feedback is a source of inspiration, driving us to continue delivering incredible service to all our valued guests.We look forward to welcoming you again in the future.Warm regards,ANA InterContinental Tokyo
10/10 Excellent
Martha
Voyage en famille
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Martha
Séjour de 4 nuits en avril 2024
Réponse de ANA InterContinental Tokyo le 10 avr. 2024
Dear Martha,We are delighted that you enjoyed every aspect of our stay at ANA InterContinental Tokyo. We put guest's experience and satisfaction as our priority, and it is definitely a boost for us every time we read positive reviews! It would be a pleasure to welcome you back during your next trip to Tokyo!Warm Regards,ANA InterContinental Tokyo
10/10 Excellent
Sandra
8 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Sandra
Séjour de 2 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 10 avr. 2024
Dear Sandra,Thank you very much for your very positive rating. We look forward to welcoming you soon again to ANA InterContinental Tokyo for another memorable stay.Warm Regards,ANA InterContinental Tokyo
10/10 Excellent
Luz
Voyage en couple
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luz
Séjour de 4 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 8 avr. 2024
Dear Luz,Thank you very much for your positive review! We are delighted that you enjoyed so much your stay with us and It is a pleasure to read that you liked our breakfast. We look forwarding welcoming you soon again!Warm Regards,ANA InterContinental Tokyo
10/10 Excellent
Irwan
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Irwan
Séjour de 1 nuit en avril 2024
Réponse de ANA InterContinental Tokyo le 8 avr. 2024
Dear Irwan,Thank you very much for posting a review on this channel! Positive feedback like yours motivates us to keep improving the quality of our services! We look forward to having the pleasure of welcoming you again to ANA InterContinental Tokyo.Warm Regards,ANA InterContinental Tokyo
10/10 Excellent
Lisa
Voyage en groupe
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lisa
Séjour de 7 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 4 avr. 2024
Dear Lisa,Thank you very much for posting a review on this channel! We are very pleased to read that we were able to accommodate your needs.We look forward to having the pleasure of welcoming you again to our hotel.Warm Regards,ANA InterContinental Tokyo
10/10 Excellent
Joshua
Voyage en couple
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joshua
Séjour de 11 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 4 avr. 2024
Dear Joshua,Thank you for your stay and for sharing your valuable feedback with us. We are delighted to hear that you found the room very comfortable for your long stay. Rest assured, we have kept records of your bed preferences.At the same time, your praise for the club lounge staff, as well as our entire team, is truly appreciated. We are delighted to have played a part in creating an experience that inspired incredible joy during your visit.Your feedback is invaluable to us, and we will continue striving for further improvement in our services. We look forward to welcoming you back on another occasion.Warm Regards,ANA InterContinental Tokyo
10/10 Excellent
Joshua
Voyage en couple
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joshua
Séjour de 3 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 2 avr. 2024
Dear Joshua,Thank you very much for posting a review on this channel. We are delighted to read that we were able to accommodate your needs.Your encouraging feedback serves as a beacon, inspiring incredible dedication as we work towards making every guest experience truly exceptional.Warm Regards,ANA InterContinental Tokyo
10/10 Excellent
Janos
30 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Janos
Séjour de 4 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 2 avr. 2024
Dear Janos,Thank you very much for your positive rating! It is always a great pleasure for us to hear from satisfied guests and we look forward to welcoming you back to ANA InterContinental Tokyo on your next trip.Warm Regards,ANA InterContinental Tokyo
8/10 Bien
Mrs Robyn
Voyage en couple
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mrs Robyn
Séjour de 2 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 4 avr. 2024
Dear Mrs Robyn,Thank you for choosing to stay with us and for taking the time to share your feedback. We are glad to hear that you found our hotel and spacious room elegant and lovely.We sincerely apologize for any inconvenience regarding the availability of our restaurants. During this time, our restaurants tends to be particularly busy, and it is possible for them to be fully booked. We have taken note of your remarks and would be happy to assist you with your restaurants in advance, during your next stays.We hope to have the chance to welcome you back in the future and provide you with a more seamless and enjoyable dining experience.Warm Regards,ANA InterContinental Tokyo
4/10 Médiocre
Mark
30 mars 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en mars 2024
Réponse de ANA InterContinental Tokyo le 1 avr. 2024
Dear Mark,Thank you very much for leaving your feedback on this review site! We have taken note of your rating and we are wondering what has been missing in your previous experience. Please don't hesitate to let us know if there is anything further that we can do to make your future stays more enjoyable.Warm regards,ANA InterContinental Tokyo
10/10 Excellent
Lee
Voyage en famille
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lee
Séjour de 3 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 18 mars 2024
Dear Lee,Thank you for taking the time to share your experience with us. We are delighted to have played a part in creating an experience that inspired incredible joy during your visit.We look forward to the opportunity to welcome you back again very soon.Warm regards,ANA InterContinental Tokyo
10/10 Excellent
YASUHIRO
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
YASUHIRO
Séjour de 1 nuit en mars 2024
Réponse de ANA InterContinental Tokyo le 18 mars 2024
YASUHIRO 様この度はANAインターコンチネンタルホテル東京をご利用いただき誠にありがとうございます。 当ホテルでのご滞在をごゆっくりとお寛ぎいただけましたご様子を拝読し、大変嬉しく存じます。これからもご満足頂けるホテルを目指してまいりますので、今後ともANAインターコンチネンタル東京をご愛顧賜りますようお願い申し上げます。ANAインターコンチネンタルホテル東京
8/10 Bien
Gerald
Voyage en couple
15 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gerald
Séjour de 4 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 18 mars 2024
Dear Gerald,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our location convenient and that there are many attractions nearby. We very much look forward to welcoming you back in the very near future.Warm regards,ANA InterContinental Tokyo
8/10 Bien
Gerald
Voyage en couple
14 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gerald
Séjour de 3 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 15 mars 2024
Dear Gerald,Thank you very much for posting a review on this channel!It is great to know that you found the hotel location to be convenient.Warm Regards,ANA InterContinental Tokyo
10/10 Excellent
nancy
Voyage en groupe
14 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nancy
Séjour de 2 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 15 mars 2024
Dear nancy,Thank you for taking the time to share your feedback with us.We are pleased to hear that you enjoyed our beautiful lobby and had a pleasant experience at our breakfast buffet. At the same time, it saddens us to learn that your room didn't fully meet your expectations during your stay. We genuinely apologize for any inconvenience you may have experienced.We would like to take this opportunity to inform you that we are currently undergoing renovations and have already unveiled some of our refurbished rooms. We sincerely hope to welcome you back for an enhanced experience.Warm regards,ANA InterContinental Tokyo
10/10 Excellent
cristina, Madrid
Voyage d’affaires, Voyage en couple
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
cristina
Séjour de 6 nuits en janvier 2024
Réponse de ANA InterContinental Tokyo le 12 mars 2024
Dear cristina,Thank you for posting a feedback following your recent stay at ANA InterContinental Tokyo! Our hotel has indeed a very convenient location, which makes it perfect to enjoy Tokyo. Warm Regards,ANA InterContinental Tokyo
8/10 Bien
Ebe
11 mars 2024
Ebe
Séjour de 2 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 2 avr. 2024
Dear Ebe, Thank you very much for your positive rating regarding your recent stay at ANA InterContinental Tokyo. We hope to see you again soon.Warm Regards,ANA InterContinental Tokyo
8/10 Bien
Federico
Voyage en famille
7 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Federico
Séjour de 7 nuits en février 2024
Réponse de ANA InterContinental Tokyo le 7 mars 2024
Dear Federico,Thank you very much for the very positive rating shared through this review website.We look forward to welcoming you soon again to ANA InterContinental Tokyo for another pleasant staying experience.Warm Regards,ANA InterContinental Tokyo
10/10 Excellent
Craig
Voyage en famille
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Craig
Séjour de 5 nuits en février 2024
Réponse de ANA InterContinental Tokyo le 28 févr. 2024
Dear Craig,Thank you very much for your positive review! We are delighted that you enjoyed so much your stay with us and It is a pleasure to read that you liked our breakfast. We look forwarding welcoming you soon again!Warm Regards,ANA InterContinental Tokyo
6/10 Satisfaisant
Hiroyuki
18 févr. 2024
Hiroyuki
Séjour de 1 nuit en février 2024
Réponse de ANA InterContinental Tokyo le 21 févr. 2024
Hiroyuki 様この度はANA インターコンチネンタル東京へお越しいただき、誠にありがとうございます。また、レビューをご投稿いただきましたこと、重ねて御礼申し上げます。しかしながら、この度のご評価を拝見し、今後のご体験をより良いものにする為に、何かお気づきの点がございましたら、ご意見を是非お聞かせいただければ幸甚でございます。貴重なお時間を賜りご評価いただきました事、深く御礼申し上げますとともに、またのお越しをお待ち申し上げております。ANAインターコンチネンタルホテル東京
2/10 Horrible
Jesse
11 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jesse
Séjour de 1 nuit en février 2024
Réponse de ANA InterContinental Tokyo le 14 févr. 2024
Daer Jesse,Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize for the disappointing experience you encountered during your visit.The ongoing renovations at our hotel have impacted room availability and our ability to fulfill certain requests, such as late check-out. We sincerely apologize for any inconvenience this may have caused you.Additionally, we appreciate your understanding regarding the breakfast buffet restaurant's seating arrangements, which may require adjustments due to lunchtime reservations starting at 11:00. Rest assured, we are committed to informing you of alternative plans to ensure your dining experience remains smooth.Your feedback is invaluable to us, and we thank you for your understanding. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Warm regards,ANA InterContinental Tokyo
10/10 Excellent
Randy
2 févr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Randy
Séjour de 2 nuits en janvier 2024
Réponse de ANA InterContinental Tokyo le 2 févr. 2024
Dear Randy,Thank you very much for taking the time to provide us a positive rating on your stay. This is very much appreciated. Warm Regards,ANA InterContinental Tokyo
10/10 Excellent
Maren
21 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Maren
Séjour de 2 nuits en janvier 2024
Réponse de ANA InterContinental Tokyo le 23 janv. 2024
Dear Maren,Thank you for sharing your positive feedback with us! We are very pleased to read that we were able to accommodate your needs with your room shower and the comfortable room. Your feedback is a source of inspiration, driving us to continue delivering incredible service to all our valued guests. We look forward to the pleasure of hosting you again.Warm regards,ANA InterContinental Tokyo
10/10 Excellent
Shiela
Voyage en famille
21 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shiela
Séjour de 1 nuit en janvier 2024
Réponse de ANA InterContinental Tokyo le 23 janv. 2024
Dear Shiela,Thank you for taking the time to share your positive feedback with us! We are delighted to hear that you had a pleasant experience during your stay.It's wonderful to know that our team members' hospitality and convenient location contributed to making your stay enjoyable. Your kind words inspire incredible enthusiasm within our team – thank you for sharing your positive feedback!We look forward to the pleasure of welcoming you back to ANA InterContinental Tokyo in the future.Warm regards,ANA InterContinental Tokyo
6/10 Satisfaisant
Ruth
20 janv. 2024
Les points forts : Propreté et personnel et service
Ruth
Séjour de 1 nuit en janvier 2024
Réponse de ANA InterContinental Tokyo le 2 févr. 2024
Dear Ruth,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your positive feedback regarding our team members, convenient location and the lounge.We would like to inform you that our property is currently undergoing renovations, and we are excited to announce that some of our upgraded rooms are now available. We would be delighted to welcome you back and have you experience our new rooms, which may exceed your expectations.Warm regards,ANA InterContinental Tokyo
10/10 Excellent
GUNJI
20 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
GUNJI
Séjour de 1 nuit en janvier 2024
Réponse de ANA InterContinental Tokyo le 21 janv. 2024
GUNJI 様この度はANAインターコンチネンタルホテル東京をご利用いただき誠にありがとうございました。また、お時間を頂戴し、ご評価を投稿いただきましたこと御礼申し上げます。これからも、より一層のサービス向上を目指して参りますので、 今後ともANA インターコンチネンタル東京をご愛顧賜りますようお願い申し上げます。ANAインターコンチネンタルホテル東京
8/10 Bien
MASAYO
Voyage d’affaires
20 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MASAYO
Séjour de 1 nuit en janvier 2024
Réponse de ANA InterContinental Tokyo le 23 janv. 2024
MASAYO 様この度は、ANAインターコンチネンタルホテル東京をご利用いただき、誠にありがとうございました。しかしながら、今回のご滞在に際して部屋の清掃が行き届いておらず、ご不快な思いを与えてしまい誠に申し訳ございません。また、ご満足いただけるサービスがご提供できなかったことにつきましても心よりお詫び申し上げます。この度賜りましたご意見は社内で共有し、担当部署の責任者に伝え、教育の徹底をするよう指導いたします。今後はサービス改善に努め、お客様が快適に過ごせるホテルであるよう尽力してまいります。貴重なお時間を賜りご意見いただきました事、深く御礼申し上げますとともに、また当ホテルにご来館いただけますことを心よりお待ち申し上げます。ANAインターコンチネンタルホテル東京
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
19 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 13 nuits en janvier 2024
Réponse de ANA InterContinental Tokyo le 21 janv. 2024
Dear Guest,Thank you very much for your positive rating regarding your recent stay at ANA InterContinental Tokyo. We hope to see you again soon.Warm Regards,ANA InterContinental Tokyo
10/10 Excellent
Jonathan
Voyage d’affaires
19 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jonathan
Séjour de 4 nuits en janvier 2024
Réponse de ANA InterContinental Tokyo le 19 janv. 2024
Dear Jonathan,Thank you for taking the time to share your feedback with us. We are delighted to hear that your stay was highly enjoyable, and we appreciate your kind words about our staff and rooms.We also want to extend our sincere apologies for any inconvenience you experienced with the hot water temperature. Your feedback is important, and has passed to our engineer team to make adjustments.We look forward to the pleasure of welcoming you back and providing you with an even more exceptional experience.Warm regards,ANA InterContinental Tokyo
8/10 Bien
Kristiina
18 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kristiina
Séjour de 5 nuits en janvier 2024
Réponse de ANA InterContinental Tokyo le 19 janv. 2024
Dear Kristiina,Thank you for sharing your valuable feedback with us. We are delighted that you enjoyed our fitness gym and found the rooms to have a clean and peaceful atmosphere.However, we apologize for any inconvenience caused by language barriers during your stay. Please rest assured that many of our staff are currently undergoing English conversation lessons to better assist our customers.We would also like to inform you that we are currently undergoing renovations, and some of our refurbished rooms have already been unveiled. We hope you will consider staying with us again, as this will undoubtedly enhance your overall experience.Warm regards,ANA InterContinental Tokyo
10/10 Excellent
Kok Kuen
Voyage d’affaires
18 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kok Kuen
Séjour de 5 nuits en janvier 2024
Réponse de ANA InterContinental Tokyo le 18 janv. 2024
Dear Kok Kuen,Thank you very much for the very positive rating shared through this review website.We look forward to welcoming you soon again to ANA InterContinental Tokyo for another pleasant staying experience.Warm Regards,ANA InterContinental Tokyo
10/10 Excellent
masanori
Voyage en couple
13 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
masanori
Séjour de 1 nuit en janvier 2024
Réponse de ANA InterContinental Tokyo le 14 janv. 2024
masanori 様この度は、ANA インターコンチネンタル東京をご利用いただきまして誠にありがとうございます。また、レビューをご投稿いただきましたこと、重ねて御礼申し上げます。これからも、ご満足いただけるおもてなし、サービスをお届けしてまいりますので、変わらぬご愛顧を賜りますようお願い申し上げます。ANAインターコンチネンタルホテル東京
10/10 Excellent
Dongun
11 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dongun
Séjour de 3 nuits en décembre 2023
Réponse de ANA InterContinental Tokyo le 11 janv. 2024
Dear Dongun,Thank you very much for the positive rating shared through this review website and we look forward to welcoming you soon again.Warm Regards,ANA InterContinental Tokyo
6/10 Satisfaisant
Satoko
9 janv. 2024
Les points faibles : Personnel et service
Satoko
Séjour de 1 nuit en janvier 2024
Réponse de ANA InterContinental Tokyo le 10 janv. 2024
Satoko 様この度はANAインターコンチネンタルホテル東京をご利用いただき誠にありがとうございました。お時間を頂戴し、ご評価を投稿いただきましたこと御礼申し上げます。今後のご滞在をより良いものにするために私たちにできることがございましたら、お知らせいただければ幸いです。またのご利用をスタッフ一同心よりお待ち申し上げております。ANAインターコンチネンタルホテル東京
10/10 Excellent
Casey
9 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Casey
Séjour de 3 nuits en janvier 2024
Réponse de ANA InterContinental Tokyo le 10 janv. 2024
Dear Casey,Thank you very much for taking the time to provide us a positive rating on your stay. This is very much appreciated. Warm Regards,ANA InterContinental Tokyo
10/10 Excellent
Taku
Voyage en famille
1 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Taku
Séjour de 3 nuits en décembre 2023
Réponse de ANA InterContinental Tokyo le 10 janv. 2024
Dear Taku,Thank you very much for your very positive rating shared through this review website.We look forward to welcoming you soon again to ANA InterContinental Tokyo for another memorable stay.Warm Regards,ANA InterContinental Tokyo
8/10 Bien
Melvin
Voyage en couple
31 déc. 2023
Les points forts : Personnel et service
Melvin
Séjour de 6 nuits en décembre 2023
Réponse de ANA InterContinental Tokyo le 5 janv. 2024
Dear Melvin,Thank you for taking the time to share your experience with us. It saddens us to learn that your room didn't fully meet your expectations during your stay. We genuinely apologize for any inconvenience you may have experienced.We would like to inform you that we are currently undergoing renovations and have already unveiled some of our refurbished rooms. We sincerely hope to welcome you back for an enhanced experience.Warm regards,ANA InterContinental Tokyo
10/10 Excellent
CO LTD
31 déc. 2023
CO LTD
Séjour de 2 nuits en décembre 2023
Réponse de ANA InterContinental Tokyo le 10 janv. 2024
Dear CO LTD,Thank you very much for the positive rating shared through this review website and we look forward to welcoming you soon again.Warm Regards,ANA InterContinental Tokyo
8/10 Bien
Kazufumi
Voyage en famille
28 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kazufumi
Séjour de 1 nuit en décembre 2023
Réponse de ANA InterContinental Tokyo le 10 janv. 2024
Kazufumi 様この度はANAインターコンチネンタルホテル東京をご利用いただき誠にありがとうございました。また、お時間を頂戴し、ご評価を投稿いただきましたこと御礼申し上げます。今後とも当ホテルをご愛顧賜りますようお願い申し上げます。ANAインターコンチネンタルホテル東京